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Pitell Granite

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Pitell Granite Reviews (1)

Review: This complaint involves the professionalism of personnel at Pitell Granite along with a threatening phone message left on our cell phone. That message has been saved for complaint purposes.

A quartz slab was purchased from Pitell granite. At the time of measurement, Pitell was paid a deposit of half the total cost. After waiting for an extended period of time, we were told that the slab would be installed within two weeks. However, when we called following the two week time frame, we were told by the secretary at the business that our slab was sold to another party. After waiting for another two weeks the slab was installed. On the day of installation my husband was away on business and I was at my place of employment. An employee of my husband's was at our house at the time to ensure smooth delivery, ect. Following installation, David P[redacted] called to ask my husband if he had left a check. My husband noted that he had not (given that he was out of state on business), but would send a check immediately following his return (Saturday evening). It was also possible that I could pay David upon my return from work on the same day. David P[redacted] then proceeded to leave a threatening voicemail to my husband indicating that if he did not call within 5 minutes, he would come to his place of employment. David also expressed dissatisfaction at the fact that we had not purchased a faucet prior to installation.

My husband did in fact have his employee give Pitell granite a check for services completed, however, the job is not entirely completed given that the holes for the faucet have not yet been drilled. Following incidents occurring on this day, I did call Pitell to express my dissatisfaction with the customer service. Mr. P[redacted] indicated then that he would not be finishing the job and stated, "Good luck getting your holes drilled (for the faucet)."

In summary, we are completely appalled at the lack of professionalism shown by Mr. P[redacted]. We have paid in full for services provided and we expect completion of the job.Desired Settlement: Finish the job that we have paid in full for

Business

Response:

Our customers complaint was full of lies.

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Description: GRANITE, COUNTER TOPS, MARBLE-NATURAL, MARBLE & GRANITE INSTALLATION, STONEWORK FABRICATION, KITCHEN & BATH-DESIGN & REMODELING

Address: 9236 Perry Highway, Pittsburgh, Pennsylvania, United States, 15237

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