Pitre KIA

October 30, 2017 RE: [redacted] To Whom it May Concern: First, I would like to apologize to Ms. [redacted] for the miscommunication on our behalf and believe the situation has now been successfully resolved, We were unable to do an exchange as requested by Ms. [redacted] because...

the bank does not allow that, however we did take the vehicle back and pay off the balance with the finance company. We again apologize for the situation and that is certainly not the way that we handle things at Pitre. If there is ever an opportunity in the future where we can help Ms. [redacted] we would love the opportunity to gain her trust back. Our customers are extremely important to us and we will use this as a learning tool for the future to ensure something like this does not happen again. Sincerely, Scott S[redacted] General Manager Pitre Kia