Pitstop Autoglass

[redacted] stated that she did not hear anything back from us? We did indeed receive a letter with an extortionary tone after we clearly stated our warranty terms in a response to her email.For years, our warranty has been the sameIf the windshield repair fails, we will apply the repair amount towards a replacementAll reputable glass shops have the same warrantyIt took years for someone to simply not want to understand this warranty, which has led [redacted] to resort to threats and ultimately leaving negative reviews on ***(see below) Our warranty is front and center on our webpage and can be seen anytimewww.PitstopAutoglass.com It is the same as offered by Safelite, AllStar and other larger companiesHonestly, we are not making up the rules as we go along Windshield repair is a simple, cost-effective option to replacementIt is the same as a tire store offering to ‘plug’ a tire that has a nail in itMost of the time a plug is sufficient, however, sometimes a tire will continue to leak causing a necessary replacementIt is really that simpleUnlike most glass shops, we prefer to repair first when we can and replace when the glass simply will not take a repair [redacted] has stated publicly that the repair was not performed correctlyWe apply a tool and resin and the process is the same today as it was in The tool has no brain and does not differentiate between customers as to the outcome of each repairIt is simply a device that performs a simple function, which is to try to save windshields from splitting [redacted] has stated that the windshield cracked during her move to the east coastWe cannot inspect the windshield, so we do not know if the original repair actually failed, or if it is from new damageFurthermore, we cannot diagnose whether it was impacted by an object from inside the car during her move If [redacted] wishes to visit us, we will gladly repair the area again, or credit her full repair amount towards an OEM windshieldThat is our solid stance on this issue [redacted] Pitstop Autoglass FROM [redacted] OUR RESPONSE: 9/8/Hi ***, We have corresponded via email, but I wanted to make sure to clear up any misunderstandingsWe repaired your window years ago, and the written warranty has remained the same for the last yearsIf damage spreads, we will re-repair a windshield at no costIn addition, if the damage does not warrant a repair for any reason and needs a replacement, we will credit the repair cost towards our replacement cost.As you mentioned in earlier correspondence, you have recently moved to the East CoastAs such, you have left our service area and we will be unable to make any necessary inspections, repairs, or replacements while your vehicle is outside of our service areaUnderstand that if you were to return to our service area, we are able to repair cracks over 12" and do so quite oftenWe would be happy to inspect your windshield and honor our warranty within our service area, however the warranty does not include providing a credit, or money, for another company to do their work.Thank you,***

[redacted] stated that she did not hear anything back from us? We did indeed receive a letter with an extortionary tone after we clearly stated our warranty terms in a response to her email.For years, our warranty has been the sameIf the windshield repair fails, we will apply the repair amount towards a replacementAll reputable glass shops have the same warrantyIt took years for someone to simply not want to understand this warranty, which has led [redacted] to resort to threats and ultimately leaving negative reviews on ***(see below) Our warranty is front and center on our webpage and can be seen anytimewww.PitstopAutoglass.comIt is the same as offered by Safelite, AllStar and other larger companiesHonestly, we are not making up the rules as we go alongWindshield repair is a simple, cost-effective option to replacementIt is the same as a tire store offering to ‘plug’ a tire that has a nail in itMost of the time a plug is sufficient, however, sometimes a tire will continue to leak causing a necessary replacementIt is really that simpleUnlike most glass shops, we prefer to repair first when we can and replace when the glass simply will not take a repair [redacted] has stated publicly that the repair was not performed correctlyWe apply a tool and resin and the process is the same today as it was in The tool has no brain and does not differentiate between customers as to the outcome of each repairIt is simply a device that performs a simple function, which is to try to save windshields from splitting [redacted] has stated that the windshield cracked during her move to the east coastWe cannot inspect the windshield, so we do not know if the original repair actually failed, or if it is from new damageFurthermore, we cannot diagnose whether it was impacted by an object from inside the car during her moveIf [redacted] wishes to visit us, we will gladly repair the area again, or credit her full repair amount towards an OEM windshieldThat is our solid stance on this issue***Pitstop Autoglass FROM [redacted] OUR RESPONSE:9/8/Hi ***, We have corresponded via email, but I wanted to make sure to clear up any misunderstandingsWe repaired your window years ago, and the written warranty has remained the same for the last yearsIf damage spreads, we will re-repair a windshield at no costIn addition, if the damage does not warrant a repair for any reason and needs a replacement, we will credit the repair cost towards our replacement cost.As you mentioned in earlier correspondence, you have recently moved to the East CoastAs such, you have left our service area and we will be unable to make any necessary inspections, repairs, or replacements while your vehicle is outside of our service areaUnderstand that if you were to return to our service area, we are able to repair cracks over 12" and do so quite oftenWe would be happy to inspect your windshield and honor our warranty within our service area, however the warranty does not include providing a credit, or money, for another company to do their work.Thank you,***

Easy and fast service today. Thank you, Pitstop for saving my glass! lol

Took a rock to the windshield on my way to work. Stopped by and was on my way in just a few short minutes.

Straight forward, easy pricing, great workmanship, replacement comes with a 1 year warranty rock chip warranty, perfect transaction. The windshield replacement took about an hour. I really can't say what a pleasure it was to work with this company. I hope I never have to replace a windshield again, but if I do, you can bet that this is the only company that I will contact.

Today's experience at Pitstop was worth having the damage to my brand-new RX.

I learned so much about today's windshield technology from Gil, like how my collision stopper is connected to my glass. He showed me in a book that there are 20 different windshields for my Lexus alone and that mine is an $1800 replacement. Yikes! Even with my $1,000 deductible, he showed me just how much more I will have to pay for replacements now. I have a call in for my insurance agent to lower my deductible to $250!

Also, Gil explained to me how windshield washer fluid , even the wrong windshield washer fluid can ruin the chances of proper repair theses days, so make sure that you make your own and don't use the bottled brands.

These guys have a great do-it-yourself washer fluid that is easy to make for yourself on their website in the blog section, which is an informative read at www.pitstopautoglass.com

[redacted] stated that she did not hear anything back from us? We did indeed receive a letter with an extortionary tone after we clearly stated our warranty terms in a response to her email.For 18 years, our warranty has been the same. If the windshield repair fails, we will apply the repair...

amount towards a replacement. All reputable glass shops have the same warranty. It took 18 years for someone to simply not want to understand this warranty, which has led [redacted] to resort to threats and ultimately leaving negative reviews on [redacted]. (see below) Our warranty is front and center on our webpage and can be seen anytime. www.PitstopAutoglass.comIt is the same as offered by Safelite, AllStar and other larger companies. Honestly, we are not making up the rules as we go along. Windshield repair is a simple, cost-effective option to replacement. It is the same as a tire store offering to ‘plug’ a tire that has a nail in it. Most of the time a plug is sufficient, however, sometimes a tire will continue to leak causing a necessary replacement. It is really that simple. Unlike most glass shops, we prefer to repair first when we can and replace when the glass simply will not take a repair. [redacted] has stated publicly that the repair was not performed correctly. We apply a tool and resin and the process is the same today as it was in 1997. The tool has no brain and does not differentiate between customers as to the outcome of each repair. It is simply a device that performs a simple function, which is to try to save windshields from splitting. [redacted] has stated that the windshield cracked during her move to the east coast. We cannot inspect the windshield, so we do not know if the original repair actually failed, or if it is from new damage. Furthermore, we cannot diagnose whether it was impacted by an object from inside the car during her move. If [redacted] wishes to visit us, we will gladly repair the area again, or credit her full repair amount towards an OEM windshield. That is our solid stance on this issue. [redacted]Pitstop Autoglass   FROM [redacted] OUR RESPONSE:9/8/2015 Hi [redacted], We have corresponded via email, but I wanted to make sure to clear up any misunderstandings. We repaired your window 4 years ago, and the written warranty has remained the same for the last 18 years. If damage spreads, we will re-repair a windshield at no cost. In addition, if the damage does not warrant a repair for any reason and needs a replacement, we will credit the repair cost towards our replacement cost.As you mentioned in earlier correspondence, you have recently moved to the East Coast. As such, you have left our service area and we will be unable to make any necessary inspections, repairs, or replacements while your vehicle is outside of our service area. Understand that if you were to return to our service area, we are able to repair cracks over 12" and do so quite often. We would be happy to inspect your windshield and honor our warranty within our service area, however the warranty does not include providing a credit, or money, for another company to do their work.Thank you,[redacted]

[redacted] stated that she did not hear anything back from us? We did indeed receive a letter with an extortionary tone after we clearly stated our warranty terms in a response to...

her email.For 18 years, our warranty has been the same. If the windshield repair fails, we will apply the repair amount towards a replacement. All reputable glass shops have the same warranty. It took 18 years for someone to simply not want to understand this warranty, which has led [redacted] to resort to threats and ultimately leaving negative reviews on [redacted]. (see below)
 
Our warranty is front and center on our webpage and can be seen anytime. www.PitstopAutoglass.com
It is the same as offered by Safelite, AllStar and other larger companies. Honestly, we are not making up the rules as we go along.
 
Windshield repair is a simple, cost-effective option to replacement. It is the same as a tire store offering to ‘plug’ a tire that has a nail in it. Most of the time a plug is sufficient, however, sometimes a tire will continue to leak causing a necessary replacement. It is really that simple. Unlike most glass shops, we prefer to repair first when we can and replace when the glass simply will not take a repair.
 
[redacted] has stated publicly that the repair was not performed correctly. We apply a tool and resin and the process is the same today as it was in 1997. The tool has no brain and does not differentiate between customers as to the outcome of each repair. It is simply a device that performs a simple function, which is to try to save windshields from splitting. [redacted] has stated that the windshield cracked during her move to the east coast. We cannot inspect the windshield, so we do not know if the original repair actually failed, or if it is from new damage. Furthermore, we cannot diagnose whether it was impacted by an object from inside the car during her move.
 
If [redacted] wishes to visit us, we will gladly repair the area again, or credit her full repair amount towards an OEM windshield. That is our solid stance on this issue.
 
[redacted]
Pitstop Autoglass
 
 
 
FROM [redacted]
 
OUR RESPONSE:
9/8/2015 Hi [redacted], We have corresponded via email, but I wanted to make sure to clear up any misunderstandings. We repaired your window 4 years ago, and the written warranty has remained the same for the last 18 years. If damage spreads, we will re-repair a windshield at no cost. In addition, if the damage does not warrant a repair for any reason and needs a replacement, we will credit the repair cost towards our replacement cost.As you mentioned in earlier correspondence, you have recently moved to the East Coast. As such, you have left our service area and we will be unable to make any necessary inspections, repairs, or replacements while your vehicle is outside of our service area. Understand that if you were to return to our service area, we are able to repair cracks over 12" and do so quite often. We would be happy to inspect your windshield and honor our warranty within our service area, however the warranty does not include providing a credit, or money, for another company to do their work.Thank you,[redacted]