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Pitt Heating & Air

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Pitt Heating & Air Reviews (1)

service provided was incompitent forcing the use of a alternate company to complete repairs.I purchased a property that Pitt heating and Air service prior to me closing on property. The Heat/AC was not working prior to me closing on property and Pitt heating and Air came out to perform service to unit and certify that the heat/AC was working. The company stated the unit was simply low on freon and put freon in the heat/ac unit. They also provided the sellers of the property with a receipt indicating that the unit was working properly and the unit was checked for leaks. After closing on the property and moving in I had an issue with the Heat not working. I have a warranty with the property and I could've contacted the warranty company immediately but decided since I just moved in and Pitt heating and air did the service just prior to me moving in that I would contact them first. They made arrangements to meet me after work on 12/9/14 at 5:15. I had to leave work early to make sure I arrived in time for their technician to be there. After 5:30 I contact the company because their technician had not arrived. They tried to reschedule and asked that I left a key under my matt so they could come back the next day due to being backed up on other jobs. I explained to them it was cold in my house and I needed someone to come that night. They sent a technician ([redacted]) that arrived at 7:00pm and he spent 2 hours analyzing what was wrong with my Heat. He made phone calls to "friends" to try to determine what the issue was and determined that I needed at new Expansion Valve. I explained to [redacted] that they serviced the unit prior to me moving in and they stated the unit was working properly and there were not any issues. He advised me he would let me know what he could do and that he would speak to his manager about the situation. After he left my house he called me approximately 30 minutes later and advised me he could order the part and perform the service for an estimated amount of $834.00 but he could reduce the price to $750.00 to help me out. I advised him I had a warranty and I would elect to use that instead. I contacted my warranty provider on 12/9/14 (that evening) which sent another company ([redacted]) which I had to pay $75.00 through my warranty to have the other company come out. They arrived on 12/10/14 and advised me that the unit was overcharged with freon. He removed the excess freon from the unit and now my heat/ac is working properly. After further research the unit being over charged with freon can cause the expansion valve to become damaged or freeze up, which is the part that Pitt heating and air advised me needed to be replaced. I contacted Pitt heating and air and advised the owner ([redacted]) of what occured and that I feel that since they put too much freon in the unit on the original visit (11/11/14) prior to me purchasing the property (purchased 12/3) and their technician did not attempt to remove the freon on their follow up visit that his company should compensate me for the $75.00 charge I had to pay for my warranty claim to have another company come out and service my unit and fix what his company did on their inital visit (adding too much freon). The owner wanted to argue with me and stated I would have issues with my AC unit in the future and that the other company did not truely repair my heat/ac. He continued to argue with me and inform me that I was lied to and that he would not reimburse me unless I arranged to have his technician and the technician from the warranty company meet at my house to do additional testing. I advised him I could not force another company to come out and meet his technicians as that would cost me more money ($75.00) to have the other technician come out and time for me to take off work but that he could send another one of his technicians to come inspect the unit. He refused and advised me he would not reimburse me for the $75.00 because the other company did not fix the unit. However, my heat is working and functioning the way that it should to this day.Desired SettlementI simply would like to be reimbursed $75.00 which was the amount I paid to [redacted] and [redacted]. My warranty is with [redacted] which contracts their warranty work with [redacted] and [redacted]. I paid [redacted] on 12/10/14 the amount of $75.00 and the invoice number is [redacted]. The invoice number from Pitt Heating and [redacted] from their initial visit is [redacted] from 11/11/14 which indicates they added a quantity of 2 of freon to the heat/ac unit. Thank you for your assistance in this matter and helping me resolve this dispute with this company.Business Response Pitt Heating & Air received a call from the realtor, [redacted], from [redacted] on 11/11/2014 to check a unit for any possible repairs needed. The outdoor temperature was 69 degrees that day. The technician arrived at the property and found the high pressure switch in the "O**" position. The pressure switch was reset, the indoor and outdoor coils were checked, and the system was turned on the A/C setting to cool the property. The technician found the unit low on freon, added freon, and turned the system on the heat setting to check the heat strips. Due to the warm temperature outdoors, the technician was only able to leave the heat on for 15 minutes instead of 30 or 60 minutes usually spent to test the heat. The unit was working well at the time and the technician provided information to the realtor, [redacted], verbally of the work done on the unit as well as providing an invoice for the repairs completed. The owner of the property was also informed verbally of the repairs conducted.A call was then received on 12/9/2014 from the property owner, Mr. *, that the unit was not working properly. A technician of Pitt Heating & Air was then instructed to call the customer to set up a time to check out the unit. The customer requested to meet after 5:15 PM due to his work schedule. Mr. * was informed that appointments after 5 PM have an extra charge due to being after hours. Regular business hours are from 8-5 PM Monday-Friday. Mr. * was informed that if the problem with the unit is the same as when the technician repaired it in November, there would be no charge. Mr. * was informed of two ways for a technician to come and look at the unit. Mr. * could either leave a key for the technician to come and look at the unit without leaving work, or provide availability during the day. Mr. * agreed to meet the technician at lunchtime but changed availability around 12 PM to reschedule to 5:30 PM, when the technician was already scheduled for another service call. The technician was unable to arrive at the property until 7 PM that day due to prior commitments. The technician diagnosed the unit with an expansion valve working improperly at the condenser. Mr. * was provided with the price to pay for repairing an expansion valve, and refused to pay the technician, claiming he had homeowner's insurance and will call the technician the next morning after calling the insurance company. According to Mr. *, the insurance company sent their own technician later that week claiming the unit had too much freon and was overcharged. Mr. * requested Pitt Heating & Air to pay him $75 for the warranty claim and refused to pay for the service visit from 12/9/2014.Pitt Heating & Air informed Mr. * that we need to verify the work done by the insurance company's technician before paying him $75 to validate the work that had been done. Mr. * would not cooperate with the requirements of our company in order to pay for his warranty claim. He requested the $75 fee with no information regarding the work completed by the insurance company's technician. Attempting to reason with Mr. *, we suggested coming back to check the unit once more, free of charge, when Mr. * was available. Mr. * refused to provide availability and asked Pitt Heating & Air to compensate him for taking time off work to be present during the second unit diagnosis. Mr. * refused to the offer as well as providing proper information on the work completed to his unit. Consumer Response During the initial visit paid for by [redacted](listing Realtor Agent) I was informed that the Heat/AC was properly working. I moved into the house and the 2nd day after living there the unit was not working. Therefore, I contacted the original service company. There was never a previous apointment scheduled for during the day at all. I contacted Pitt heating and AC and I informed them they did the original work on the unit and that I just moved in and it was not working. I was never informed of any additional charges for after hours. A technician contacted me on 12/8/14 and asked me what time was best for me. I advised the technician that I worked 8-5 and that after 5:00 would work best for me. The technician asked me if 5:15 would be ok on 12/9/14 and I advised the man that it would work fine for me. The technicians name was [redacted] that I spoke with. The next day (12/9/14) it was 5:30 and the technician had not arrived. I contact [redacted] from Pitt heating and AC and he advised me he was sorry but they had become backed up and wanted me to leave a key under my mat to have someone come inspect the unit. I advised [redacted] this was not satisfactory that they had serviced the unit and made an apointment with me to show up at 5:15 and did not call me prior to our appointment to reschedule and I needed someone to come look at the unit that late afternoon. A technician showed up ([redacted]) and after 2 hours he came to the conclusion that the Expansion Valve needed to be replaced. Their Technician diagnosed the problem with my unit by making phone calls to a fried of his on [redacted] and advised me he had no way of knowing for sure that was the problem until he removed the Expansion valve. He told me he could get a price and let me know. He informed me after leaving my house that the cost would be around $800.00. I did contact my warranty provider for the home and they sent another company that removed the excess freon and the unit is now working. It obviously did not need an Expansion Valve. Not to mention overcharging a Heat Pump system with freon can cause the expansion valve to become frozen and/or damaged. After contacting the company [redacted] (the technician that came to my house to perform the services and came to the conclusion that the unit needed an expansion valve) stated that he could've removed the excess freon and that the other company was lieing to me and that I would have future problems. The Owner "[redacted]" of Pitt heating and AC contacted me as well and informed me that the company that removed the freon was lieing to me as well and that I would have problems in the future. I asked him why his technician did not discover this issue in their initial visit before I purchased the home. I also informed [redacted] that per my purchase contract of the home the Heating and A/C of the house was to be repaired and CERTI*IED that the unit was working properly and since it was not working I contacted them since I have a letter from them stating that it was working. I only asked them to compensate me the $75.00 because I had to pay someone else to fix what they would not. I was never billed for the visit because [redacted] knew his technician made a mistake on the initial visit before I purchased the home. [redacted] refused to pay me the $75.00 because he wanted me to set up an apointment to have his technician and the technician from the other company that removed the freon to meet at my house together. I did inform him his technician could come check the unit again free of charge but he refused as he wanted the other technician from the other company to be there. I informed [redacted] that not only would this cost me time off work to set this appointment up but I would also have to may another $75.00 to the other company to perform a service call to my house. I offered to send [redacted] the receipt for service and he declined this information as well and just kept stating that I was being lied to and the problem is not really fixed. I found it very unprofessional that [redacted] wanted to schedule a visit with another companies technician present at my residence and refused to do so as it would also require me to pay another $75.00 to the other company. I did offer to allow his technician to come back out on their own and he declined to do so and stated he wanted the other company's technician there as well.Since filing the original Revdex.com complaint [redacted] has contacted me. She informed me that she has spoken to [redacted] and that [redacted] was going to send a check to her made out to me and she would then forward it to me at my address. I have not received this check as of yet and as such this Revdex.com complaint will remain open until then. I do have recorded conversations that I can submit to Revdex.com if requested in order to resolve this matter.Thank You*inal Consumer Response I would like to consider this matter resolved. I have been contacted by [redacted] the owner of Pitt Heating and Air Conditioning and we have reached an agreement. This matter has been resolved and I wish to close this complaint with Revdex.com. The owner and I have reached agreeable terms in the matter and I'm satisfied with the result.

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Description: Air Conditioning & Heating Contractors - Residential

Address: 306 Scottish Ct, Greenville, North Carolina, United States, 27858-8973

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