Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi I just rejected the response from the business I filed a complaint with, however it did not allow me to write anything in response Can you please direct me in writing a response as to why I reject the response The business Cottman transmission ripped me off and is not taking responsibility for its mistake If they are willing to offer me $in a discount IF I get more work done at their shop, why are they not offering the same $as a refund as they are already acknowledging fault by offering the discount My claim number is [redacted] As I stated in my complaint, my car is not worth me spending $on a rebuilt transmission and I also made the shop aware of this, that is why they are offering such an agreement
Ms*** come into me with a concern about her Jeep Liberty with 153,miles cutting off on her in the morningAs she has already explained she dropped it off so we could look at it the morning after it had sat all nightWhen we checked it in the morning we did a diagnostic
scan of the vehicles computers and found engine codes for miss fires(a miss fire is when a cylinder is not igniting properly either due to a fuel or spark issue), no transmission codes and did not duplicate the stalling conditionA miss fire causes hesitation, reduced engine power and cause stallingI asked Ms*** if her vehicle a had ever had a tune up to which she answered noI then informed her that at that point based off what we knew that I would recommend a tune up as a possible solution to her problem but I could not guarantee it would correct her issueShe agreed to the tune up and we completed the workThe vehicle was driven again and it performed much better but we still had no stallingI asked her if we could keep the vehicle that night to verify that the tune up fixed the problemShe said she could not leave it because she needed the vehicle the next dayI asked her to call me in the morning to let me know either way how her car was doing. She called me the next day having the same problem and dropped it off to me again and the following were performed to diagnose the ongoing issueVisual drive line inspection, throttle body cleaning, fuel pressure test, test drive with vehicle data computer recording, Idle air control valve inspection/ cleaning and code scanningAll of these were done at no charge to Ms*** and rendered no conclusive resultAn addition drive in the vehicle resulted in the duplication of the customers concern and after duplication it was determined to be a transmission/ torque converter issue. Ms*** was informed as to the results and pricing for the repairs which she told me by phone that she wasn't inclined to do because of the value of her vehicle but she would call me back and let me know. I have talked to the owner about her complaint and he would like to offer a $discount toward the transmission repairThis discount is the equal to the labor the Ms*** had previously paid. If prior to any work being performed Ms*** was specifically told this will correct your problem we would have to stand behind our statement and guarantee thatDue to the fact that she was fully informed prior to any work being done that we could not guarantee this as a solution to her problem we have made the discount offer to her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi I just rejected the response from the business I filed a complaint with, however it did not allow me to write anything in response. Can you please direct me in writing a response as to why I reject the response. The business Cottman transmission ripped me off and is not taking responsibility for its mistake. If they are willing to offer me $in a discount IF I get more work done at their shop, why are they not offering the same $as a refund as they are already acknowledging fault by offering the discount. My claim number is ***As I stated in my complaint, my car is not worth me spending $on a rebuilt transmission and I also made the shop aware of this, that is why they are offering such an agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi I just rejected the response from the business I filed a complaint with, however it did not allow me to write anything in response Can you please direct me in writing a response as to why I reject the response The business Cottman transmission ripped me off and is not taking responsibility for its mistake If they are willing to offer me $in a discount IF I get more work done at their shop, why are they not offering the same $as a refund as they are already acknowledging fault by offering the discount My claim number is [redacted] As I stated in my complaint, my car is not worth me spending $on a rebuilt transmission and I also made the shop aware of this, that is why they are offering such an agreement
Ms*** come into me with a concern about her Jeep Liberty with 153,miles cutting off on her in the morningAs she has already explained she dropped it off so we could look at it the morning after it had sat all nightWhen we checked it in the morning we did a diagnostic
scan of the vehicles computers and found engine codes for miss fires(a miss fire is when a cylinder is not igniting properly either due to a fuel or spark issue), no transmission codes and did not duplicate the stalling conditionA miss fire causes hesitation, reduced engine power and cause stallingI asked Ms*** if her vehicle a had ever had a tune up to which she answered noI then informed her that at that point based off what we knew that I would recommend a tune up as a possible solution to her problem but I could not guarantee it would correct her issueShe agreed to the tune up and we completed the workThe vehicle was driven again and it performed much better but we still had no stallingI asked her if we could keep the vehicle that night to verify that the tune up fixed the problemShe said she could not leave it because she needed the vehicle the next dayI asked her to call me in the morning to let me know either way how her car was doing. She called me the next day having the same problem and dropped it off to me again and the following were performed to diagnose the ongoing issueVisual drive line inspection, throttle body cleaning, fuel pressure test, test drive with vehicle data computer recording, Idle air control valve inspection/ cleaning and code scanningAll of these were done at no charge to Ms*** and rendered no conclusive resultAn addition drive in the vehicle resulted in the duplication of the customers concern and after duplication it was determined to be a transmission/ torque converter issue. Ms*** was informed as to the results and pricing for the repairs which she told me by phone that she wasn't inclined to do because of the value of her vehicle but she would call me back and let me know. I have talked to the owner about her complaint and he would like to offer a $discount toward the transmission repairThis discount is the equal to the labor the Ms*** had previously paid. If prior to any work being performed Ms*** was specifically told this will correct your problem we would have to stand behind our statement and guarantee thatDue to the fact that she was fully informed prior to any work being done that we could not guarantee this as a solution to her problem we have made the discount offer to her
*** *** We have settled with the customer a few months ago. At that time we tried to submit the rebuttal but had trouble accessing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi I just rejected the response from the business I filed a complaint with, however it did not allow me to write anything in response. Can you please direct me in writing a response as to why I reject the response. The business Cottman transmission ripped me off and is not taking responsibility for its mistake. If they are willing to offer me $in a discount IF I get more work done at their shop, why are they not offering the same $as a refund as they are already acknowledging fault by offering the discount. My claim number is ***As I stated in my complaint, my car is not worth me spending $on a rebuilt transmission and I also made the shop aware of this, that is why they are offering such an agreement