Pittsburgh Animal Hospital

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I simply wanted you to be aware of how your staff is handling situations

I am very sorry to hear that the customer's experience at my clinic was unsatisfactoryI am in the business of providing a service to customers, and when I read this message I was not happyI will find out who the individuals were working that day and explain to them that this
type of behavior and customer service will not be toleratedI will also contact the customer by email to apologize
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I simply wanted you to be aware of how your staff is handling situations.

Review: On Saturday June 7, 2014 my boyfriend and I took our dog here for a 10:30AM appointment. We arrived at 10:15 and we were not seen until 11:45AM. When I asked how much longer it would be the girls behind the desk, who were busy playing on the internet and talking, got very rude and told me that sometimes things happen. I understand this but I also had planned my day around an appointment and I was simply trying to find out if I needed to change another appointment we had later in the day because we would miss it. When we finally got into the room the vet was rude, I was assuming this was because I was questioning them at the desk. There was no apology for the wait or anything. While diagnosing my dog with an ear infection and testing a lump that she had they asked questions about her health and any answers I gave they responded to very snarkily.They put medication in my dogs ear and told us that we would have to come back in two weeks to have a second round of treatment put into her ear and they gave us antibiotics. We walked out into the waiting area to check out and another dog was barking at our dog so, I took our dog outside and left my boyfriend to pay. We were already running late when my boyfriend got out to the car. He told me they didn't ask him if he wanted to make the second appointment. It slipped my mind and finally today I remembered to call. The girl was very rude from the moment I said they didn't remind us to make the second appointment. As if the whole thing was my fault, between the barking dog and running late, we were in a hurry. She got very defensive, wouldn't pull my dogs card, refused to let me talk to a supervisor, and would not tell me what the medication is called. I don't know how time-sensitive treatment #2 is to my dog and now I have to find a vet who will give treatment #2. I will not spend my money in a place that has such ignorant staff working. This vet has been getting progressively worse since we started going there two years ago.Desired Settlement: I simply want the supervisors and owners to know the customers side. I bring my dogs there on a regular basis and they lost a good customer because the girl answering their phone is having a bad day. All I wanted when I called was to make the appointment as soon as I said "We forgot to make the appointment and no one asked if we wanted to" she was rude. My dogs won't be coming back because I don't think they will get good treatment anymore because of whatever this woman marked on their cards.

Business

Response:

I am very sorry to hear that the customer's experience at my clinic was unsatisfactory. I am in the business of providing a service to customers, and when I read this message I was not happy. I will find out who the individuals were working that day and explain to them that this type of behavior and customer service will not be tolerated. I will also contact the customer by email to apologize.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I simply wanted you to be aware of how your staff is handling situations.