Pittsburgh Car Detail Reviews (%countItem)
Pittsburgh Car Detail Rating
Address: 7504 McKnight Rd, Pittsburgh, Pennsylvania, United States, 15237
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I purchased a Groupon for a gold standard auto detailing for any size vehicle. When I called to schedule and apt the guy started by saying “let me explain Groupon because we’ve had some confusion. We only vacuum your car.” I said I paid $120 and it was advertised as complete interior and exterior cleaning. He said he didn’t know what to tell me and hung up. This is very poor service and obviously other people have complained because he starte soff by stating the Groupon issue.
---------- Forwarded message ---------From: Steve A ***Subject: Complaint ***g>I am the manager of the shop. The customer almost certainly spoke to me. We have sold over 300 of the groupon packages she is referring to. So I have had dozens of similar discussions. We have three different levels of detail packages. The groupon package is the lowest level and does not include shampooing the carpets. It does however include thoroughly vacuuming the carpets, cleaning the seats, vacuuming the trunk, and cleaning every surface of the interior including cupholders, door pockets, dashboard, door edges, door seals, and all interior glass. When the first groupons from this promotion were redeemed, several customers wanted to know why we did not shampoo the carpets. (By the way, nowhere in the groupon does it say we shampoo the carpets). So I decided to tell each groupon customer up front so there wouldn’t be any issues later. Depending on the car’s condition, this service takes anywhere from 2 ½ to 3 ½ hours, so it is still a comprehensive detail. And we have received virtually all 5 star reviews from our customers on this service. So I’m not really sure where the customer’s misunderstanding came from.