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Pittsburgh Flight Training Center

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Pittsburgh Flight Training Center Reviews (1)

Review: The Pittsburgh Flight Training Center ("PFTC") executed a "bait and switch" and was/is unable to provide timely services under a contract and now will not refund $9,945.00. The services described and sold were not what they were advertised to be and PFTC was unable to perform on a timely basis.Desired Settlement: I would like a full refund because I did not receive ANY services.

Business

Response:

Pittsburgh Flight Training Center response to Complaint ID [redacted]It is unfortunate and upsetting to PFTC that the term "bait and switch" has been used to describe this transaction and the way we go about our business. Our customer enrolled with the Community College of Allegheny County Aviation Program for the Spring Semester of 2016. We partner with CCAC to provide flight training for their students, whereas, the college provides ground instruction in a traditional classroom setting, In order to register for our Private Pilot class (AVT105) students must be registered for Private Pilot Theory 101 with CCAC, and have a letter of authorization from the CCAC Program Coordinator. Our customer was enrolled in Private Pilot Theory 101 and had his letter of authorization when he entered our office on February 13 to register for AVT105. All students, before they begin their flight training with us, are required to sign a contract for their particular course. Before any signature is obtained we ask they take a moment to review the contract, which is almost a page, and ask if they have any questions. Our customer signed the contract. After, he authorized us to run his credit card for the amount of the course, $9,945. At that time, he filled out his availability sheet and informed us he would be travelling on business the week of Feb. 22-26. Due to our instructors' availability and his travelling the first day we were able to get him on the schedule was March 3rd. On that day he showed up and stated that he had dis-enrolled with CCAC and wanted a full refund and offered a vague explanation, at best. Per the contract he signed on February 13 he is entitled to a partial refund. Ostensibly he had not made himself familiar with the contract he signed because upon hearing that he was only entitled to a partial refund he became visibly upset. Owning and operating aircraft is an expensive undertaking. And we ask potential students be as committed to flight training before they sign the contract as we are to providing safe, and timely flight training.Of course we wish things would have gone differently with our customer; however, we are running a business. And we have to consider our great staff, our committed students, and all the other folks who make PFTC run when we make our decisions and enforce our policies.Thank you for bringing this matter to our attention and giving us the opportunity to provide our side. Sincerely,Ben E[redacted] Project ManagerPittsburgh Flight Training CenterT ###-###-####[redacted]

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Description: SCHOOLS-COLLEGES & UNIVERSITIES

Address: 15 Allegheny County Airport, West Mifflin, Pennsylvania, United States, 15122

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www.corporateairllc.com

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