Pittsburgh Handyman

Hello [redacted] , Please be advised that this matter has been addressedUGI completed some temporary work until the sidewalk could be repaired, pending the permits and the PA one call clearsThe concrete is scheduled to be installed by 6/10/16, and the top soil and seed will follow after the sidewalk setsWe anticipate that work should be completed by 6/17/16, weather permitting Please let me know if I can be of any further assistanceBest Regards, Rose

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , Company records indicate that both [redacted] and [redacted] called to requests service at [redacted] **, ReadingBoth [redacted] and [redacted] confirmed that they are on the lease at this residence [redacted] has an outstanding balance of $for a prior residence at [redacted] **, Reading, which also list [redacted] as an occupant/beneficiary of serviceNo payments were made on that accountTherefore, the balance of $must be paid to establish service at [redacted] St Please feel free to contact me if I can be of any further assistanceBest Regards, Rose W [redacted]

Dear [redacted] ***, I reviewed [redacted] 's rejections I would like to apologize to [redacted] 's if she felt she did not receive good customer serviceThe company takes these types of matters seriously and will address it accordingly Our company records indicate that [redacted] contacted the office on May 21, 2015, regarding the terminaiton of serviceThe representative advised her she would have the supervisor review the contact from April 6, 2015, to confirm the payments terms provided to herThe supervisor returned [redacted] call that same day and left a message to return her call The review of the contact inicated that [redacted] was informed and she agreed to the payment terms of $monthly beginning April 16, [redacted] called again on June 9, 2015, and was informed by a customer care representative of the results of the investigation and that the company's position did not change Best Regards, [redacted]

Dear [redacted] ***,The attached customer complaint should be directed UGI Utilities, Incsince it is in reference to natural gas serviceUGI HVAC Enterprises, Inc is a heating and company and does not deal with natural gas service payment or shut off issuesI have forwarded the complaint to UGI Utilities, but I believe it should be formally sent to them from the Revdex.com for proper handling and addressing.Should you need any additional information from me, please do not hesitate to contact me at ###-###-####.Respectfully submitted,Pamela J***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am being charged for something that is not accurate or correct Regards, [redacted]

I finally received the check on 10/19/

Dear [redacted] , The service at 507 5th St, Milford, is currently active in the name of “Estate of [redacted] ”. A refund check in the amount of $597.03, is in the process of being issued in the name of “Estate of [redacted] ”. UGI received no documentation from [redacted] to... indicate the check should be refunded in another name. This amount is less than the original credit balance because it paid further current bills. The service remains active, and will continue to accrue future bills until a request for a discontinuance, change of customer, or a shut off for non-payment should occur. If [redacted] wishes to have the service discontinued, he must contact UGI to schedule an appointment and provide access to the meter. Please contact me if I can be of any further assistance. Best Regards, Rose W [redacted]

Dear *** ***: The company’s position has not changed*** *** was provided the necessary information regarding her billing and payment historyUGI followed proper procedures with the removal from budget billing*** *** would not have been given the option to restart budget billing until her full delinquency was paid of* *** would have received her rights, which include the option to enter into a payment agreement, if applicable, or the right to contact the PUC to file a complaint, which she did.*** *** must comply with the payment arrangement terms rendered by the PUC

Dear *** ***,The attached customer complaint should be referred to UGI UtilitiesUGI Heating, Cooling & Plumbing is a separately entity and was not involved with this customer's complaint and cannot resolve itPlease forward complaint to UGI Utilities, Inc or have customer direct her
complaint to them so that her concerns complaint can be addressed.Respectfully submitted,Pam J***General Manager - UGI HVAC Enterprises, Inc

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, *** ***’s first account was at *** *** *** *** ** Lancaster, PA Her service began 1/20/and ended 8/17/When she began service, *** *** was quoted a turn on charge of $73, which she elected to split into three payments over to course of her first three
bills*** *** made no payments on her first three bills where these split charges were shownA warning appeared on *** ***’s second, third, and fourth bills indicating the turn on charge was past due, and failure to pay the charge could result in it being reported to a collection s agency and listed on her personal credit history fileThe $charge was turned over to collections for failure to payOn 7/30/*** *** contacted *** stating she was moving to *** *** *** Lancaster, PA ***Service went into her name at this property 8/15/On 8/17/service at the *** **address was taken out of her name and shut off by request*** *** was quoted a $charge to stop service at her old property, and a $change of customer fee to transfer the service at the new property into her nameBoth these charges remained unpaid and turned over to collections.On 5/23/*** *** called to report she was moving from *** *** *** and requested a transfer of service to *** *** **effective 5/30/She was quoted a $change of customer fee to transfer the service at this new property into her name.On 5/30/*** *** contacted *** stating the *** *** **address was incorrect and should be *** *** *** The necessary corrections were made and the $change of customer fee, was forwarded to her at *** *** *** The change of customer fee was never paid for this addressThis is *** ***’s current, active *** account.These are the company's tariff charges, which are approved by the Public Utility Commission. Please let me know if I can be of any further assistance. Regards, Rose W***

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jun 14, at 9:AMSubject: Fwd: ugiTo: ***@myRevdex.com.org---------- Forwarded message ----------From: *** ***} ***, *** Date: Tue, Jun 14, at 8:AMSubject: ugiTo: "[email protected]" As of 6/13/they have finished the work at my home so far so good , thanks you so much for getting this job finished. I have been blown away by how fast you where able to get t Thank you,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The supervisor did not try to explain to me my options if I would've known I would be able to be put back on the budget as a PUC advised me to contact them again when I contact them again I was hung upSo I would like someone to contact me so I can be placed back on this budget of $
Regards,
*** ***

Dear *** ***, Company records indicate that at least two company payment agreements were negotiated with *** ***. One in January 2015, and the second in May 2015. Neither agreement was complied with. Also, on May 18, records indicate that *** called for an extension
on the payment arrangement, which was granted. The payment agreement terms were for $36/monthlyThat consisted of the average bill of $16, plus $toward the arrears. The amount of $quoted to *** *** is the amount need to reinstate the payment agreement, which is three month of past due payments, with the next payment due on September 25, 2015. Based on company records the person that called UGI was *** ***, and the contacts were prior July To date no additional payments were received.Please feel free to contact me if I can be of any further assistance. Best Regards,Rose W***

Dear *** ***, A detailed explanation for these charges has been providedThe company's position has not changed. Regards, Rose W***

Hello *** ***, Please be advised that this matter has been resolvedUGI was acting on an identification security alert placed on the *** ***’s *** reportThe necessary information has been verified and service is being provided to *** ***. Please contact me
if I can be of any further assistanceBest Regards, Rose W***

Dear *** ***,*** *** is correctThe account is being placed in his name effective 10/2/Please accept my apologies. As for the refund check, I was informed that it has been processed and mailed on 10/10/17. Please contact me if you have any further questions. Regards,Rose

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My issue is I requested a manager call me back to discuss the situationNo call was made within hrs call back window or everOn call back again I was denied a manager againThe issue was I paid $in April of my own request and ask for payment arrangementsService was terminated in May.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***