From: [redacted] Date: Sun, May 1, at 9:PMSubject: Pittsburgh Patios, Incresponse to complaint ID #*To: [redacted] Pittsburgh Patios, Incresponse to complaint ID # [redacted] In regards to this review, I am at a loss of words for all of the complaints against my company [redacted] expressed to me a few concerns in which I scheduled with her to meet for her to talk to me the next day about her concernsShe said that her husband would be available to meet me at their home to show me what she was talking about [redacted] pointed out a few areas that he said she was talking about and both of us couldn't see anything wrong with the areas that he showed me, so I did my best to touch up a few areas without damaging the finish of the concrete, even though I thought there was nothing wrong with theses areasIt took one week to complete the concrete phase and we did the project in the end February during a very warm, dry and windy weekI absolutely did not rush the project or stop them from hiring the contractor that they wanted to hireWhen [redacted] signed the contract, she said that her contractor friend was saying to make sure the concrete doesn't have curtain chemicals, as these chemicals are very important for the structure of concrete while pouring in colder conditionsI explained that the the chemicals were needed if the temp was going to be lower than an average of degrees for three days, in which I did not need to use the chemicals because the average temp was higher than for that weekI figured her contractor friend was inexperienced with concrete for giving this advice.I covered the fresh concrete with plastic after it was finished for the curing process as I do with every concrete project per the specs of the American Concrete Institute Plastic sheeting needs to be weighed down so the plastic does not blow away, so we lightly weigh it down with 2"x4"s scrapsThe benefits of covering concrete with plastic far outweigh the risks of the concrete shrinking to flake away when the ground freezesThe weight of the 2x4s may leave a minor scuff mark that fades away and this outweighs the long term affects that improper curing will have on concreteAfter finishing the concrete phase there was a minimum of days of curing before I could drill anchor bolts into the concrete for the handrailI told [redacted] that the concrete needed to cure before I put the rail in and he told me that everything that I did to they're home is very nice, he said he was very happy with the work [redacted] at that point also sent me a text message saying that she liked the concrete and she said the decorative saw cut control joints look very nice.We specialize in doing concrete and masonry so when it came down buying materials for the handrail we found out that rail needed to be ordered because of the length of the steps, and it would take one week to arrive at the storeThat week, all of my trucks were up for inspection and needed work to pass, so I was unable to make it to address whatever concerns she was calling aboutWhen I finished the project she was very upset that she saw a project that appeared to be a newly completed project posted on our Facebook page before her project was completedIn her text message she was upset, wanting her project to look like the decorative exposed aggregate concrete on my Facebook page [redacted] asked for a regular Broom finished concrete during the estimate and I tried explaining that's all she paid forShe was upset about very small imperfections that you see in all concrete and wanted it fixed to her satisfactionShe said my control joints are uneven and showed me where she thought it was uneven, I couldn't see what she was talking about but tried explaining to her that the control joints have to be there to control the cracks in the concrete because she was now saying that she didn't like themWhen giving the estimate she asked for a regular broom finish, in which I then said that I would upgrade the finish to a picture framed swirl and directed her to my Facebook page for her to see what I was talking aboutBoth [redacted] and [redacted] wanted to upgrade the finish, and I did it at no extra cost to accommodate their budgetThe picture framed swirl finish was signed into the contractShe wanted me to take out the concrete I just poured so she could do a stamped concrete patio instead, [redacted] sent me text messages asking me how much to do this and if I could send an estimate overAt this point I could no longer deal with the pickiness and would rather her hire her contractor friend to do what she was asking, so I declined on giving her any further estimate on work for her houseWe made all attempts to address [redacted] 's concerns and will not be refunding any monies for completed servicesI requested a half down payment to start and when I completed the handrail I requested payment for the completion of my services [redacted] happily paid the balance of the invoice for the project.Regards,Pittsburgh Patios, Inc.Frank H [redacted] OwnerWE BUILT THIS CITY
From: [redacted] Date: Sun, May 1, at 9:PMSubject: Pittsburgh Patios, Incresponse to complaint ID #*To: [redacted] Pittsburgh Patios, Incresponse to complaint ID # [redacted] In regards to this review, I am at a loss of words for all of the complaints against my company [redacted] expressed to me a few concerns in which I scheduled with her to meet for her to talk to me the next day about her concernsShe said that her husband would be available to meet me at their home to show me what she was talking about [redacted] pointed out a few areas that he said she was talking about and both of us couldn't see anything wrong with the areas that he showed me, so I did my best to touch up a few areas without damaging the finish of the concrete, even though I thought there was nothing wrong with theses areasIt took one week to complete the concrete phase and we did the project in the end February during a very warm, dry and windy weekI absolutely did not rush the project or stop them from hiring the contractor that they wanted to hireWhen [redacted] signed the contract, she said that her contractor friend was saying to make sure the concrete doesn't have curtain chemicals, as these chemicals are very important for the structure of concrete while pouring in colder conditionsI explained that the the chemicals were needed if the temp was going to be lower than an average of degrees for three days, in which I did not need to use the chemicals because the average temp was higher than for that weekI figured her contractor friend was inexperienced with concrete for giving this advice.I covered the fresh concrete with plastic after it was finished for the curing process as I do with every concrete project per the specs of the American Concrete Institute Plastic sheeting needs to be weighed down so the plastic does not blow away, so we lightly weigh it down with 2"x4"s scrapsThe benefits of covering concrete with plastic far outweigh the risks of the concrete shrinking to flake away when the ground freezesThe weight of the 2x4s may leave a minor scuff mark that fades away and this outweighs the long term affects that improper curing will have on concreteAfter finishing the concrete phase there was a minimum of days of curing before I could drill anchor bolts into the concrete for the handrailI told [redacted] that the concrete needed to cure before I put the rail in and he told me that everything that I did to they're home is very nice, he said he was very happy with the work [redacted] at that point also sent me a text message saying that she liked the concrete and she said the decorative saw cut control joints look very nice.We specialize in doing concrete and masonry so when it came down buying materials for the handrail we found out that rail needed to be ordered because of the length of the steps, and it would take one week to arrive at the storeThat week, all of my trucks were up for inspection and needed work to pass, so I was unable to make it to address whatever concerns she was calling aboutWhen I finished the project she was very upset that she saw a project that appeared to be a newly completed project posted on our Facebook page before her project was completedIn her text message she was upset, wanting her project to look like the decorative exposed aggregate concrete on my Facebook page [redacted] asked for a regular Broom finished concrete during the estimate and I tried explaining that's all she paid forShe was upset about very small imperfections that you see in all concrete and wanted it fixed to her satisfactionShe said my control joints are uneven and showed me where she thought it was uneven, I couldn't see what she was talking about but tried explaining to her that the control joints have to be there to control the cracks in the concrete because she was now saying that she didn't like themWhen giving the estimate she asked for a regular broom finish, in which I then said that I would upgrade the finish to a picture framed swirl and directed her to my Facebook page for her to see what I was talking aboutBoth [redacted] and [redacted] wanted to upgrade the finish, and I did it at no extra cost to accommodate their budgetThe picture framed swirl finish was signed into the contractShe wanted me to take out the concrete I just poured so she could do a stamped concrete patio instead, [redacted] sent me text messages asking me how much to do this and if I could send an estimate overAt this point I could no longer deal with the pickiness and would rather her hire her contractor friend to do what she was asking, so I declined on giving her any further estimate on work for her houseWe made all attempts to address [redacted] 's concerns and will not be refunding any monies for completed servicesI requested a half down payment to start and when I completed the handrail I requested payment for the completion of my services [redacted] happily paid the balance of the invoice for the project.Regards,Pittsburgh Patios, Inc.Frank H [redacted] OwnerWE BUILT THIS CITY