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Pittsburgh Post-Gazette Reviews (99)

Review: After numerous requests to the delivery service for the free Pittsburgh post gazette PGSunday extra both by email and by phone to stop delivering to my house because I travel for work and nothing says no one is home and please rob this house like a paper sitting in the driveway for days yet they continue to deliver to me!! I explained this situation to them and they said I would be taken off of their delivery list and it stopped for several months, but has started up again!! This will be my 4th-5th attempt to have them stop this permanently.This is potentially putting my home and its contents at risk and it must stop. I am hoping by reporting this to you that maybe no more delivery can finally get through too whomever doesn't know how to do their job with scheduling the logistics with such things!! Please help me with this!!Desired Settlement: Please have them stop peddling their "free" papers at my home due to the security reasons stated in the complaint.

Business

Response:

Re: #[redacted] - [redacted]

I am writing in reply to the complaint filed by [redacted]. I referred Mr. [redacted]’s complaint about the continuation and sporadic delivery of the Sunday Extra product to [redacted], Circulation Operation Manager.

I apologize; I did not realize that after Mr. [redacted] addressed the consumers concerns, he did not respond to the complaint.

The independent contractor was informed by Mr. [redacted] at that time to cease all deliveries of the Sunday Extra product to [redacted] immediately. No further editions should have been delivered since. I apologize for the inconvenience to Mr. [redacted].

If you need further assistance please feel free to contact me at ###-###-####.

Thank you,

Pittsburgh Post-Gazette

Manager of Audience Interaction

Review: On June 2, 2014 we attempted to contact Pittsburgh Post Gazette to cancel our newspaper service via the phone number listed on their invoice. After waiting on hold for over 45 minutes, we gave up. We mailed back their invoice with a note cancelling the newspaper service and also mention our attempt to contact them by phone. A week or so latter we again attempted by phone to contact them to cancel the service, after waiting on hold for 12 or 13 minutes we gave up. At that time the newspaper was still being delivered. We sent them a Certified Letter on July 20 canceling the newspaper and stating we would not be held responsible for payment of the newspaper. However, we continued to receive the newspaper. Again on August 27, we sent them another certified letter canceling the newspaper. Approximately a week later, the newspaper delivery stopped. We recently received an invoice from them dated 9/3/14 for service period through 9/3/14 in the amount of $36.30.Desired Settlement: We can provide copies of the letters sent to the Pittsburgh Post Gazette, along copies of the Certified Letter receipts. We feel we did our due diligence to cancel the newspaper and should not be held responsible for payment. We request the invoice be cancelled and we further request confirmation that the voice is canceled and we that owe nothing to the Pittsburgh Post Gazette.

Business

Response:

Re: #[redacted] – [redacted]

I am writing in reply to the complaint filed by [redacted]. The consumer’s request to cancel the subscription was processed effective August 30, 2014. The balance of $36.30 for the subscription term ending on that same date has been cleared from the account.

If you need further assistance please feel free to contact me at ###-###-####.

Thank you,

[redacted]

Pittsburgh Post-Gazette

Manager of Audience Interaction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: see Attached documentDesired Settlement: see Attached document

Review: I called the Post-Gazette to secure a copy of my bill since the service has been very poor within the last few months. However since I am on automatic billing, they will not send me a copy of my charges that were automatically billed to my credit card. Is this illegal to not provide a copy of charges that were automatically charges to my credit card? Should I contact my credit card company to challenge the charge to my card? The customer service rep. said they can not send me a copy of my bill. It is not available.Desired Settlement: Please send me a copy of the bill that was charged to my credit card.

Review: After phoning customer service and waiting on hold twice for a minimum of 30 minutes I cancelled my subscription on 12/20/14 due to my paper not being delivered. I asked for a refund of the remaining year's subscription. I also posted this request on their web site. On 12/23/14 I received a call from "[redacted]" at 585-218-5334 who told me that I would be refunded $120.05. On 1/23/15 I contacted the Post Gazette on their website and asked where my refund was. I also left a message for [redacted] on his voicemail. On 1/23/15 I received an email, which cannot be replied to, apologizing for the delay and stating that my refund of $120.05 had been issued. Today is 2/2/15 and I still have not received my refund.of $120.05.Desired Settlement: I would like a check for $120.05.

Business

Response:

Re: #[redacted] – [redacted] I am writing in regards to the complaint filed by [redacted]. The Post-Gazette recently installed a new circulation computer system. All processes were not working at optimum performance at the time Ms. [redacted] initially requested her refund. The first attempt to issue her refund was made on January 24, 2015. When Ms. [redacted] contacted the Post-Gazette in February 2015 concerning the status of the previous refund, a supervisor issued a second refund to her VISA credit card ending in 5519. Ms. [redacted] should have received a credit to her VISA in the amount of $120.05 on February 6, 2015. I apologize for the delay in processing her refund request. If you need further assistance please feel free to contact me at ###-###-####. Thank you, [redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a subscriber to the Pge electronic edition for the past several years and each morning my paper has been delivered as well as the press afternoon edition. Monday July 15th is the last time I received it. I have sent an email to the IT department which never responded. I have made 3 phone calls to customer service and each time I have been told that an email will be sent out to the appropriate person to resolve the issue. This occurred again today and I was told I could not speak to a supervisor but they would again receive an email.Desired Settlement: Send me the Pge editions on a daily basis to my email according to the terms of the subscription I have signed up and paid for.

Business

Response:

Review: My yard/driveway has been repetitively littered. I kept receiving unwelcomed solicitation copies of the Post Gazette. I have already contacted them previously asked them to stop delivery me these, yet they have continued to persist. Their custom service number directs me to a call center where they are only able to take my information and "pass it along". They could not provide me with any means to follow up with them for any confirmation.Desired Settlement: 1) I want written acknowledgement from them that they will stop solicitation me per ceasing to deliver free copies. 2) I want them to pick up the ones that are still outside.

Business

Response:

Re: #[redacted] – [redacted]

I am writing in regards to the complaint filed by [redacted]. An independent contractor services the area in which Mr. [redacted] resides. The distributor purchases newspapers from the Post-Gazette for distribution to homes. The distributor was delivering sample newspapers in an effort to get Mr. [redacted] to subscribe by inserting an offer card in some of the sample newspapers. The Post-Gazette Operations Manager has contacted this contractor and relayed Mr. [redacted]’s request to permanently stop all deliveries to his home at [redacted]. I apologize that this matter was not previously resolved. A Post-Gazette driver picked up the newspapers in March that were delivered to Mr. [redacted]’s property. If you need further assistance please feel free to contact me at ###-###-####. Thank you, [redacted] Pittsburgh Post-Gazette

Review: I recently received a letter in the mail from a collection agency for a past bill due. I requested the Post Gazette to stop delivery several times. They ignored my request and continued to deliver the paper. I received a bill paid it and again asked to be removed from their list and stop delivery. Again not only did they ignore my request they sent me additional papers. Now I was receiving 2 Sundays and 2 Thursday papers which I didn't want. They have called several time asking me to renew and each time I have asked them to PLEASE remove me from their list. To date They quit sending the paper I didn't order. Now I am receiving notices from their collection agent. How do I stop this?Desired Settlement: remove my name from their call list.Have the collection agent or the Post Gazette sent a letter to me stating that this matter has been resolved and that NO money is due and never was.

Business

Response:

Review: I subscribed to the Sunday paper for 1 year. When I received the bill for renewal I decided that I would not be renewing so I discarded the bill. The paper continued for a few more weeks which I assumed it just was taking them that long to update their records and would stop the paper delivery when they did. Then last week I received a bill from a debt collector! I have never not paid or even been late for a bill in my life! I called the Post-Gazette and they said that the bill I was sent indicated ON THE BACK in SMALL PRINT that I actually had to call them or they would continue to send the paper at my expense! This is so unethical and deceptive it needs to be stopped. Who reads the back of an invoice when they are not even intending to purchase the item! The customer service rep at the PG basically said I either had to pay it or they would report me to a credit bureau! I said this is giving me no choice, it is blackmail. I was forced to have to pay or have an adverse effect on my personal credit for something I did not even want or order! People should not have to call, failure to respond to the offer to purchase the product/service should be enough of a message to the business. They should not be allowed to continue to do this to other people.Desired Settlement: I would like to be refunded the amount that I was coerced to pay them under threat of them attacking my personal credit!

Business

Response:

Re: #[redacted]

I am

writing in reply to the complaint filed by [redacted]. Ms. [redacted] states that she subscribed to the Sunday paper for 1 year and decided not

to renew so she discarded the bill for renewal.

Our records indicate otherwise.

Ms. [redacted] responded to a direct mail flyer promoting home delivery

service of the Post-Gazette in 2012.

On March

8, 2012, the Post-Gazette received an order request and payment from her via US

Mail to start a Sunday home delivery print subscription at [redacted]. The account was created and the

carrier started delivery service on March 11, 2012.

The

payment that was received with the order request paid for the first year of

delivery. Nearing the end of that initial

term, on February 10, 2013, a renewal notice was sent to Ms. [redacted]’s

home. When the Post-Gazette did not

receive the renewal payment by the invoice due date, calls were placed and

messages left for Ms. [redacted] to assist her in making the payment. On May 13, 2013, a final renewal notice was

sent to Ms. [redacted]. On May 20, 2013, a

collections and renewal representative called and was able to speak with Ms.

[redacted]. The representative processed

the renewal payment for her for the next twelve month delivery term.

On

February 9, 2014, at the end of the second subscription term, a renewal notice

was sent to Ms. [redacted]. Again, because

a payment had not been received by the invoice due date, calls were placed and

messages left for Ms. [redacted] to assist her in making the renewal payment. On May 12, 2014, a final renewal notice was

sent to Ms. [redacted]. On June 2, 2014, due

to no response to the telephone calls, messages and invoices, the Post-Gazette

cancelled her subscription account.

The Post-Gazette’s

renewal policy has been the same throughout the entire time Ms. [redacted] has

been a customer. This information was on

all of the billing notices that were sent to her since 2012, as well as being

displayed on the original direct mail sales flyer Ms. [redacted] received which

initiated her subscription and on our website:

http://www.[redacted]

The renewal

policy states that delivery and billing continue throughout a grace period,

beyond the current paid term. Simply not

remitting payment does not immediately cancel the delivery account. We ask that the customer notifies the

Post-Gazette when they decide they no longer wish to receive home delivery

service. This policy information is

prominently displayed on both the front and back sides of the renewal

invoices. It is also displayed on the

front of all direct mail pieces.

Ms. [redacted] previously took

advantage of this grace period, and accepted deliveries past the subscription

paid term. The Post-Gazette had no

reason to believe that she wasn’t acting in the same manner again.

As a courtesy, I have refunded

the payment amount of $11.37 from her former subscription account and have

notified CBCS to close her account.

If you need further

assistance please feel free to contact me at ###-###-####.

Thank you,

Pittsburgh Post-Gazette

Manager of Audience Interaction

Review: The PG has been delivering newspapers to my house everyday for the past 3 months as what I have been told as complimentary. I have repeatedly requested they stop the service but they continue to deliver the papers. I am not always home so when I do come home I have 5-6 papers on my lawn. To thieves it appears no one is home, as I live in [redacted] this is not something I would like to publicize. I fear they are putting my home in danger. I called and spoke with a manager and he had stated they are not making these deliveries. It is my entire block in which they are providing this service. If I had wanted the paper I would have purchased it.Desired Settlement: For them to stop the delivery

Business

Response:

Re: #[redacted] – [redacted] I am writing in reply to the consumer complaint filed by [redacted]. I referred Ms. [redacted]’s complaint about the unsubscribed delivery of the Pittsburgh Post-Gazette to [redacted], Circulation Regional Operations Manager for the Pittsburgh Post-Gazette. I have been assured that Mr. [redacted] has addressed Ms. [redacted]’s concerns with the independent contractor in her area. The independent contractor was informed by Mr. [redacted] to cease all deliveries of the Pittsburgh Post-Gazette product to [redacted] Drive [redacted] immediately. No further editions should have be delivered since this past weekend. I apologize for the inconvenience to Ms. [redacted] and the delay in the independent contractor honoring her previous requests. If you need further assistance please feel free to contact me at ###-###-####. Thank you, [redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have never subscribed to the Pittsburgh Post-Gazette, and do not wish to receive any mailings from them. We have been receiving the Sunday Edition, a free newspaper, for quite some time now. I ensured we were on the opt out/do-not-deliver list (several times, in fact), and was told repeatedly that the delivery would cease. Every week, we continue to have this unwanted newspaper thrown on our front lawn. I have complained to the Post-Gazette at least 30 times. I have used their website, email, and telephone. Each time, I am told that they will "escalate this" to the next level, yet each week, I continue to receive these newspapers. Recently, I called again and specifically asked to speak with a manager, but I was told there was not one on duty, but that they would take my phone number and have a manager call me. Four weeks and another phone call complaint later, again asking to speak with a manager, and I have still not heard from a manager. Yesterday morning, we again received an unwanted newspaper. It is apparent that the delivery person either does not read the do-not-deliver list, or is possibly doing this deliberately now. This is not only a nuisance, but it is a security issue; my husband and I travel for work, and we do not wish to have newspapers sitting on our front lawn acting as an announcement to would-be burglars that we are not home.Desired Settlement: I would like to actually speak with a manager, as I have requested, from the delivery/circulation department at the Sunday Edition section of the Post-Gazette, and I want the unwanted deliveries to stop once and for all.

Business

Response:

Re: #[redacted] I am writing in reply to the consumer complaint filed by [redacted]. I referred Ms. [redacted]’s complaint about the unsubscribed delivery of the Sunday Extra product to Michelle H[redacted], the Circulation Regional Operations Manager for the Pittsburgh Post-Gazette in her area. I have been assured that Ms. H[redacted] has addressed Ms. [redacted]’s concerns with the independent contractor in her area. The independent contractor was informed by Ms. H[redacted] to cease all deliveries of the Sunday Extra product to 5[redacted] immediately. The independent contractor has assured Ms. H[redacted] that no further editions will be delivered to Ms.[redacted]’s home. I apologize for the inconvenience to Ms. [redacted] and the delay in the independent contractor honoring her previous requests. If you need further assistance please feel free to contact me at ###-###-####. Thank you, [redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I initially received the response via the Revdex.com website, I thought that the matter had indeed been resolved; for a couple of weeks, the unwanted newspapers were no longer being thrown on our front lawn. Unfortunately, this morning, I looked outside, and we had again been the recipients of this unwanted delivery. It appears that the Revdex.com complaint ensured only a temporary halting of the delivery, and the Post-Gazette's Sunday Edition delivery personnel are again delivering this to my residence, despite my many complaints to have it cease.

Review: After multiple delivery issues and never receiving my Sunday papers, I did not renew delivery from the Post Gazette.They sent me a bill after this for $40 claiming that they delivered papers for three months to my address, and we never received a single paper.Bringing this matter to their customer service department, they told me they were holding the account, would not deliver any more papers and would look into it. When I called them back after receiving another bill, they department claimed they had no record of my first complaint. I spoke to a manager who told me they would handle the situation and get back to me.They never called me or gave any update, but sent the bill to a collections agency while supposedly looking into it. Now my credit score will be damaged as I am charged for services not provided and am billed for no reason, and customer service has simply not responded or listened to me. They also lied when I asked if it would be sent to collections and they promised it would not until my complaint was resolved if I still owed money.Desired Settlement: Clearing of the $40 debt for services not delivered or received AND contacting the collections department to erase the debt and remove any record of it.

Business

Response:

Review: paid for delivery at home and garden show. Cash. How stupid. Did not want to give credit card at show. March 11. Called numerous times and still no paper.. Have receipt and it shows previous customers credit card info. They claim paper will start on May 10 for 13 Sunday's. Still want to file complaint.Desired Settlement: customer service is terrible. They say one thing and do nothing.

Business

Response:

Re: #[redacted] - [redacted]I am writing in reply to the complaint filed by [redacted]. I apologize about the delay in responding to her concerns. The consumer’s request to begin a Sunday only print subscription was started on May 10, 2015. Her subscription was extended an extra week due to the missed delivery on May 24, 2015. Her paid subscription term will end on August 9, 2015.If you need further assistance please feel free to contact me at [redacted].Thank you,[redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Review: On March 26, 2015, I subscribed to the "Digital 99 Cent (8 Weeks Promo)" subscription, as I was told it would include access to the PG Newspaper Archives. Billing Option: EZPay every 8 weeks -- Total Cost: $0.96. I was advised on March 27, 2015 that the account number assigned was [redacted], and the account was set to start March 28, 2015 in the morning. I found out on March 27, 2015 that this 'All Access' subscription did not include access to the PG Newspaper Archives, which was my sole reason for subscribing. I corresponded via email with [redacted] in the Post Gazette customer service dept, who canceled the subscription, and told me that I would not be billed, as I canceled BEFORE I HAD ACCESS.

Email text:

~~~~~~~~~~~~~

Dear [redacted],

I apologize for the confusion, our department has only just heard of the Archive subscription today. It would not be included in the all access account and we do not have any specific information on it. You can call ###-###-#### or go to the following link:

http://[redacted]/

I have cancelled your all access account and you will not be charged.

Thank you,

Pittsburgh Post-Gazette

Audience Department

All-Access Support Center

[redacted]: [redacted]

~~~~~~~~~~~~~~~~~~

Unfortunately I was charged .50 on my Discover Card. I called Post Gazette customer service and spoke with [redacted] on 4/20/15; he initially said they would not process refunds under $1.00, however since I had cancelled before my access began, and had been told that I would not be billed, he agreed to refer it to a supervisor. On 4/27/2015, I called to follow up, and spoke with a young lady named [redacted], who said that the .50 charge should definitely NOT have been billed, and she would issue a credit, which I would see within 6-7 days. I also received an email from [redacted] on 4/29/2015 stating the Discover Card was rejecting the credit. I checked with Discover Card, and they received no credit, nor would they reject a .50 credit. Text of email:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[redacted],

I do apologize about the .50 cent charge on your account. I was looking into it and I was not able to get the .50 cent refund sent back to you, it looks like the credit card would not accept the .50 cent refund, it may be to small to warrant a refund. I would recommend contacting your credit card company and letting them know, sometimes small amounts like that won't be honored automatically. I apologize about that but if you call your credit card company they should be able to process the refund.

If you have any further questions please reply or contact our All-Access Support Center at [redacted].

Thank you,

[redacted].

Pittsburgh Post-Gazette

Audience Department

All-Access Support Center

Office: [redacted]

~~~~~~~~~~~~~~~~~~~~~~~~~

I called today 5/5/2015 to follow up, and spoke with [redacted] in customer service, who advised me that they could not credit anything under $1.00. I at that point advised I was filing a complaint. In principle, a business should not be permitted to charge for products/services not received, no matter the amount.Desired Settlement: The amount of the refund should not matter if the subscription was canceled BEFORE IT BEGAN. I was advised by a Post Gazette representative that I would NOT be billed, yet I was. I would like a refund.

Review: The Pittsburgh Post Gazette will not inform the collection service they use to stop harassing me with up to 5 calls daily. PG reps informed me that even though I owe no monies, that it will take 30 days for [redacted] Corp to stop harassing me with calls. They told me to call [redacted]! The rep refused to put my call through to the Supervisor of Customer Service and would only give the Supervisor's first name ([redacted]). The rep that I spoke with said that there was nothing that they could do. This harassment is unacceptable. I do no want to receive these calls for another month. The Post Gazette number is ###-###-####. I have also filed a complaint against [redacted] ###-###-#### through your online system.Desired Settlement: I would like the Revdex.com to inform the Post Gazette that they must go through their "process" and inform [redacted] that they must cease the harassing phone calls immediately. I would like the Supervisor of PG customer service to call me within 2 days to verify that he has remedied the problem of the harassing calls.

Business

Response:

Re: #[redacted] – [redacted]

I am writing in

regards to the complaint filed by [redacted].

I have contacted [redacted] Inc. and they have informed me that they have

not called ###-###-#### since March 24, 2014.

As of that date, there was an outstanding balance of $49.71 on her

former subscription account. [redacted]

Inc. was contacting her in regards to that balance. We thank Ms. [redacted]

for paying that balance on April 7, 2014 and for resubscribing to the

Post-Gazette.

If you need further assistance please feel

free to contact me at ###-###-####.

Thank you,

Pittsburgh Post-Gazette

Manager of Audience

Interaction

Consumer

Response:

Review: My mom passed away on November 29,2014. There was a balance of $18.00 left in her account. I called the billing department on December 2, 2014 to request a refund. I was told they would send a check to her address. Since that time I have called 3 times, the last time was yesterday. Each time I was told they would take care of it. The second time I called they said it had to go back on my credit card since I paid my mom's bill. When it didn't go into my account, I called back. This time I was told they had to send a check to my mom's address. Still no refund after several weeks. Yesterday I called and was again told that it would be taken care of. This is dragging on too long.Desired Settlement: I would like the $18.00 on her account refunded

Business

Response:

Re: #[redacted] – [redacted] I am writing in regards to the complaint filed by [redacted]. The Post-Gazette recently installed a new circulation computer system. All processes were not working at optimum performance at the time Ms. [redacted] contacted the Post-Gazette to cancel her mother’s subscription account. The change to the new circulation system slowed processing times for the customer service representatives which in turn impacted how quickly calls could be answered. On February 6, 2015 a refund in the amount of $18.00 was processed to her VISA credit card ending in 3450. I apologize for the delay in processing her refund request and for the inconvenience to her during a difficult time. If you need further assistance please feel free to contact me at ###-###-####. Thank you, [redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Review: In December 2014 I stated getting the Sunday Paper only as a gift from my daughter [redacted] who paid for my subscription online. We also gave the courier a $8.00 tip. In Feb 2015 my daughter renewed my subscription to a 7 day service and no tip was paid. Then I started getting old newspapers papers delivered to my house instead of the currents one which my daughter [redacted] reported to customer service on my behalf. Then I renewed the paper again, in June 2015 including a $5.00 tip and I've been getting no papers for weeks. So my daughter called customer service and they assured her my paper would be delivered but it wasn't. Furthermore, two neighbors across the street got their papers, but I continued to never get mine. My daughter filed a complaint with her bank [redacted] and has requested a full refund from the Post Gazette which we want refunded immediately in the amount of $56.32 for the poor delivery service I received.Desired Settlement: Full refund in the amount $56.32 because we feel the courier has retaliated against us because he didn't receive a substantial tip from me.

Review: After many complaints by myself and son [redacted] to PG,s distribution the poor delivery is not rectified. We pay for the news paper and the PG receives this payment (dry) and to its address. My morning newspaper is thrown down a steep alleyway next to my home.The sidewalk in front of my home is large and wide. How the delivery person fails to drop it on the sidewalk is baffling.I hope the Revdex.com can help with this delivery problem.If the Pittsburgh Post-Gazette cannot deliver my newspaper onto my porch or sidewalk. All I can do is cancel the subscription. I do enjoy reading the paper.But I don't want climb down a steep narrow alley in the dark to then retrieve a soaked paper.Desired Settlement: The news paper should be delivered on my front porch or at least on the front sidewalk. Not down the alleyway.

Business

Response:

Re: #[redacted] – [redacted]:I am writing in response to the consumer complaint filed by [redacted]. I apologize that the newspaper is not being delivered to Mr. [redacted]’s desired location and that it is getting damaged by the weather. The carrier is an independent contractor that distributes the Post-Gazette newspaper in his area. Mr. [redacted]’s concerns have been relayed to the carrier. Again, I apologize about the delivery issues Mr. [redacted] has experienced. A service specialist will follow up with him directly to check on the service. If you need further assistance please feel free to contact me at ###-###-####.Thank You,[redacted]Manager of Audience Interaction

Review: Paid a 30% increase in yearly subscription rate in may of 2013. Post gazette said increase was for increased costs. In july I received letter from James Gorman stating with today's challenging economy has forced us to stop delivery service to me. I called him in july and asked for my refund of money that is left on my subscription. James said okay in july. I have not been paid yet as of 11-28-2013. I have called 2-3 times per month since july and placed on hold every time wasting a lot of my time. I was told my payment is at accounts payable each time but I could not speak to anyone in department or a manager. I have never been responded to even though Post Gazette has my Email and phone number.Desired Settlement: I want my money refunded to me. The amount is over 180.00 dollars.

Business

Response:

I am writing in response to the consumer complaint filed by [redacted]. A refund check in the amount of $187.65 was

issued on December 5, 2013 and sent via US mail to his home. I apologize about the delay.

If you need further assistance please feel free to contact me at ###-###-####.

Thank You,

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