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Pittsfield Furniture

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Reviews Pittsfield Furniture

Pittsfield Furniture Reviews (2)

Purchased a mattress; became defective; attempted to exchange under warranty; salesman willing to work; [redacted] of company not willing & rudePurchased a mattress 11mos ago. Began having problems within first mos. Contacted furniture company. Told to measure and take photos. Went to store with photos, and told depressions not deep enough. Waited a couple mos and contacted store again. [redacted] told me to take more pictures. Took photos emailed to [redacted]. Told to retake pics without bed being made. Sent pics. No response. Visited store spoke with salesman and showed new pictures. Told that they would do a work order,; someone had to come to my home and see mattress in person to authorize warranty. Salesman explained that they had a lot of trouble with that particular mattress and were not carrying it any longer. Showed me other mattresses within the same price range. There was one of the same mattresses left and they were selling it at 50% off to get rid of it. Used that mattress as a comparison. The other mattresses did not feel comparable. I told him I would return. My Original salesman called me and I informed him I was not happy with any of the mattresses I had been shown and asked if the company was expecting any new types. He told me of some he had, however they might be a bit more and I explained I did not want to spend more $. He said we could probably split the difference and get me into a mattress that was comparable. After a couple of weeks, I called the store to find out when the work order would be sent? Told no need, come in and pick out a mattress. My Salesman showed me mattresses he had spoken of on the phone. Price differences on both, but I was told that they would split the difference with me since the mattress I bought had had so many complaints that they were not even carrying it anymore. I picked out the mattress and the salesman went down to talk with the [redacted] and then came back to tell me that "the [redacted] of the Company was not willing to work with me." If I wanted one of the mattresses he had shown me, I would have to pay complete difference or he would re-order me the same mattress I had from manufacturer as a replacement. I was told the [redacted] just got back from vacation and was not in a good mood. I said I would wait a bit and call and speak with him myself. When speaking with the [redacted], I was told if I can not handle a bit of depression in a mattress I had no business purchasing a pillowtop. I was told that his sales personnel did not know what they were talking about. There had been no issues with the mattress I had originally purchased and that they work on commission so of course they would sell me a more expensive mattress. When I stated that I found that hard to believe with two diff salesman and how much $ would that get them on $100. I was told it was none of my business. He asked me what I wanted from him and I said to make good on the proposed deal from his sales staff, he said no. He would exchange the mattress I had with the same or I could pay for a more expensive one. I told him I felt as if I was being deceived and taken advantage of. Why would I want an exchange to a mattress I had been told by several of his associates was defective and not a product they carried any longer. I wanted a refund. I would purchase a mattress somewhere else. He was laughing in the phone at me. I stated that I did not appreciate his laughter and he told me: What would you expect, you are funny. I told him I would not like to purchase anything from him as I could not trust what he was saying and his customer service was poor. I would contact Revdex.com and come in in person. He said he was ending the call. My mattress has close to a three inch depression in it. It is very uncomfortable. I would like to get a new mattress as soon as possible. I am quite unhappy with the customer service given by the [redacted] of this company and the lack of consideration and courtesy. I would welcome assistance in resolving this matter. Please contact me as soon as you are able. Thank you.Desired SettlementI do not trust in the salesmen for nor [redacted] of the company to sell a product that would benefit a customer after the conversations that I have had with all parties involved. I would like an entire refund so that I may purchase a mattress from an alternate source that I can entrust will have the best interest of the customer in mind. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comI'm sorry the consumer feels the way she doe's. The facts are we offer a 7 day exchange on our products except mattresses because we are not allowed to sell used mattresses unless sterilized. The manufacturer warranties the bed for ten full years against defects.If a bed is defective they will repair or replace at there option, if the same materials are not available they reserve the right to substitute comparable materials. The consumer was offered a replacement mattress or she could pick out something else of equal value or pay the difference. These options were not acceptable to consumer. Based on conversation with salesman consumer picked out a bed $200.00 more but wasn't in a position to pay the difference and told consumer maybe my boss will split it with her. He came to me and said could we split the difference and I told him no that she should pick something for the same price or get the same one she has replaced at no charge. Our store has never returned any of said bed to manufacturer for any reason. Salesman was trying to explain to consumer that these are very thick beds and they show impression quickly and that is normal however 3" is considered an issue that is why we offered return. This bed is discontinued along with many others, however this bed is still available with a new name and cover. Bedding manufacturers change covers and names every 1-2 years to stay up with the times. The consumer doesn't have to trust my staff or myself because her bed is fully warranted by the manufacturer. So to sum things up consumer still has the same options as to replace or re-select price according.Final Consumer Response I do not accept the resolution the business has offered. The response is retaliatory and unprofessional. It is not that the mattress is being returned due to impressions made from sleeping on it or customer preference, but due to an imperfection in the mattress materials itself. There cannot be a restocking fee since it can not be resold and is being returned for defects in materials. There was never any discussion of any of these costs to the customer prior to the company's response thru Revdex.com. Costs should not be created as a response to a customer complaint. The purchase receipt states charges do not apply to mattresses. The frustration with Pittsfield Furniture and the owner is that the communications are not honest, reliable, nor professional. The owner himself stated his sales personnel work on commission and that they of course would use techniques to steer customers toward higher price items for their own financial gains. Bottom line is that this company has sold a product with a defect. Due to questionable sales techniques, slandering of product(true of false now unknown), and misleading offers, I would like a full refund. Final Business Response I feel we have a communication break down here. Both salesman after being questioned told me that consumer was not happy with body impressions so they they steered consumer toward memory foam beds and a another without the big pillow top like the one consumer purchased. As I said in my first response beds are discontinued every 1-2 years to keep up with the times and we have never ever returned one of these beds to manufacturer. The bed purchased was called the Goliath Pillow Top and now it has an updated cover and it is called the Galena Super pillow top. This bed carries a full 10 year warranty against defects and consumer has been offered an exchange or a re select which is being refused. Unfortunately this consumer is angry with our store because she picked out a bed for $200.00 more but only wanted to pay half of that. That is not how it works! I feel it would be very awkward now for us to do business so I will take back bed less a 15% restock fee which is company policy and return her money. There would be a pick up charge to get bed of $35.00 unless consumer returns with there own transportation in a clean sanitary condition wrapped in plastic.

Wrong couch delivered , and damaged. Want refund [redacted] very rude told me " I will have to jump through hoops to get my money back" iProblem occurred at delivery of the sectional on August 22. The wrong configuration was delivered AND damaged. Sales rep was [redacted]. He admitted to ordering the wrong piece. We paid over $1,500 cash for this sectional. I was very upset and stressed out. Went to the store and spent about 3 hours with [redacted] trying to figure something out. We left it as " call me tomorrow, let me know if you want a refund or new couch." Being fully Irritated and having major anxiety, I talked with my husband and we decided to be done with Pittsfield furniture. And that we wanted a refund, as this has happened to us before with them. I called [redacted] in the morning and he told me I had to talk yo [redacted], the [redacted], he was EXTREMELY rude to me. "You're going to have to jump through hoops to get a refund from me. " is what he said to me we just want a full weekend, and will never shop Pittsfield furniture againDesired SettlementRefund $1,500Business' Initial Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comCustomer SPECIAL ordered a 2 piece sectional and a piece was delivered incorrect. We offered customer to use it until the correct one was redelivered, we offered re selecting of different merchandise and customer responded no I want my money back. We informed her that she signed off on our written policy of no refunds or cancellations of special orders and she replied you will give me my [redacted] money back today. Her Mom stopped in and apologized for her behavior and I told her if she needed the money back I would put the order into inventory and charge her a restock fee of 15% which is also part of our written policy and she said that would be great. Since then check was mailed certified mail and she should have it on 8/28 or 8/29 depending on the mail system.Consumer's Final Response Yes I received a refund. So case should be closed, I however wish to reopen the complaint due to the fact that I was treated very poorly by the [redacted]. He's also stating that I was screaming and swearing, which is not the case. Yes I raised my voice. Who wouldn't after being told "you'll have to jump through hoops to get your money back" I did not scream or swear as he stated. I was at work at the time of the phone call. Co workers were right there with me. I was upset and had every right to be. However, regardless of how a customer acts, him being the [redacted] should really have more tact and should practice better customer service. I deserve an apology along with that refund. I've never been treated so poorly by any business. I do however wish to add that [redacted] the sales man exemplified what customer service should be. Perhaps [redacted] could learn a few things from him.

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Description: Furniture-Retail, Futon Sales, Mattresses, Beds-Retail

Address: 2 Brown St, Pittsfield, Massachusetts, United States, 01201-4344

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