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Pivotal Property Management, Inc.

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Pivotal Property Management, Inc. Reviews (2)

*** *** Court Complaint The following is our response to ***’s complaint filed with Revdex.com ID# ***: *** (***) and *** *** applied to rent *** Court house (managed by Pivotal Property Management) in May Other than a
disagreement (August 2014) about tenant taking the liberty to replace a bathroom faucet, without management’s knowledge or permission (violation of lease), and then wanting a full reimbursement for the purchase of new faucet (which management did pay tenant) the tenants residency at *** Court was uneventful (until after Jan 2016)Moreover, *** regularly visited the office to hand deliver her rent payment and spoke with staffOn a few visits, when *** was present, *** would give *** a friendly hug and show off her baby as any proud motherThe relation between, ***, staff and *** has always been friendly, respected and warmRENEWAL and RELEASE FROM LEASE On May 8, 2015, *** called ***, as a follow up to previous conversation, asking if he and *** were planning to stay at *** Court or not. *** responded “yes” they would like to stayPrior to this call, *** had discussed with *** his desire to stay in the house but did not want to renew a 12-month lease since he and *** were interested in eventually buying a house*** explained that a month-to-month lease is not preferred by owners since management only has 30-days’ notice, which is insufficient for re-renting a houseOwners would charge higher rent for a month-to-month agreement because of the added risk to owner*** reminded *** that management also has 30-day notice option, as ***, in a Month-to-Month arrangementThat is, the Landlord can provide the tenant with only days to vacate the house and to permit a newly found tenant to move inManagement has dealt with many similar requests from previous tenants wanting to buyOur management cooperates with a “new-home buyer” tenant by screening prospects generated from tenant’s advertising of the house for rent (e.gZillow) and tenant shows the house to interested leadsAny interested prospect would be directed by tenant to notify management’s office to begin application processIn essence, the tenant is assisting in their effort to be released from their lease agreement and management would support the process by screening the prospectOnce a new qualified tenant is found, management would grant early release from tenant’s leaseThis has been a win-win arrangement for all prior tenants who are trying to maintain having a home while at the same time attempting to get a new homeKeep in mind a landlord has option to simply deny a tenant’s request to terminate their lease early, just as the tenant can deny the landlord’s request that tenant move out sooner to permit a higher-paying tenant to move inThe ***s, however, related to their lease as if they could leave or break it, at will, as long as they inform management that they are moving within daysOne would suspect, however, that if management called them during their lease agreement informing them to move in days, (That is to find a new place to live, pack, and move) they would be very upsetEven though in May the ***s expressed interest in eventually buying, they never communicated their actions of searching, negotiating, and/or agreeing to go under contract to purchase a homeIt was a phone message on January 27, 2016, at 1:37pm by *** that management was informed that she and *** had purchased a house and were giving a 30-Day noticed***, the property manager, called *** reminding her that they have a lease agreement through June 30, *** said, “*** told me that you were okay with a 30-day notice”*** told *** that he never agreed to accept a 30-day notice*** asked, what would be the value of a lease in lieu of a month-to-month arrangement if we were okay with only a 30-day notice to move? That has no logicLater the same day, *** called *** complaining that he and *** did not have an opportunity to give more than 30-day notice because of the finance program they were using (that helps new home buyers) was about to expire and they had to act quicklyDuring same call *** agreed to show the house in effort to get it rented sooner than his March desired move-out date*** and *** discussed the details of having management’s office take calls for the house (to conceal ***’s phone number) and would also coordinate any possible house showings with ***A few days later, *** called *** upset saying he did not like *** showing the house while she was alone*** was concerned for her safety*** informed *** that he too did not favor *** being exposed to any risks*** reminded *** that *** has all the say as to when potential leads can view the house as *** is asking her permission via text messages as to what is most convenient for her to show house [copies of text exchanges saved as evidence]*** went on to tell *** that *** can certainly tell *** directly if she has a problem*** said something like: “well she doesn’t always feel comfortable telling people things that she doesn’t like or things that upset her, so that’s why I’m calling”. Soon after, *** called *** and expressed his bewilderment to (indirectly) learn that *** had shown the house, supposedly alone, and was uncomfortable*** assured *** it was not an issue as she only shows the house while her mother (or mother-in-law) is at house with herOn February 4, 2016, when *** came to office to pay rent, she gave office staff a letter stating that she and *** were giving a 60-day notice and their last day of tenancy would be March 31, Again the ***’s related to their lease agreement as if it is null and void by giving a (longer) noticeManagement learned that ***’s closing date for their new house had gotten delayed and there was uncertainty about when the closing would occurThus “extending” their lease benefitted themThey insinuated in their complaint that their act to submit a 60-day notice was one of good faith rather than out of their personal interestContrary to *** and ***’s charge, Management has not forced, victimized, or duped themThe ***’s insinuation that they were compelled to act or submit to actions against their will, is preposterousREFRIGERATOR: On November 18, 2015, at 5:00pm *** text *** [text saved as evidence] reporting refrigerator not workingApparently the compressor shorted causing an electrical arc behind the refrigerator [photos saved as evidence]By 12:30pm the next day, the ***’s had a new refrigerator installed and functioningSECURITY DEPOSIT REFUND On March 30, 2016, a move out inspection was conducted with both *** and ***They both signed the move-out form which indicated a (baby) bedroom had walls that needed prepping and painting work [photos saved as evidence] beyond wearThey were charged $for materials and laborThe final settlement statement did not mention or charge them for any costs associated with the unknown residue found throughout the house walls noted upon their move-outSoon after the walkthrough, an unknown person, on behalf of ***, called office and spoke to *** about tenant’s claim of unjustness of repair charge demanding tenant be fully refunded*** told caller he would not discuss the matter with him without tenant’s permissionThe unknown caller said, “*** is here with meShe’ll give you permission.” *** took phone and said, “You have my permission to talk to him”*** declined to talk to *** directly***’s contact further described “black soot around baby’s nostrils” claiming it was result of baby inhaling smoke after refrigerator stopped workingHe continued by claiming they had pictures and documentation proving management did not have justification to charge tenants for prepping and painting bedroom walls*** told ***’s contact that this was the first he had heard of black soot on nosesThe caller’s claims did not match the evidence acquired by *** told ***’s contact we would gladly meet, review photos and documentation that proves the tenant’s claim that management was in error to charge them for repair workTo date, no evidence, photos, or documentation has been providedInstead, the next contact by tenants was a letter of complaint provided by the Revdex.comPivotal Property Management stands by its claims and is prepared to substantiate accordinglyPivotal Property Services, Inc Bluegrass Parkway Louisville, Kentucky *** *** *** *** (502) 491-office fax *** *** *** *** www.pivotalproperty.com ***@pivotalproperty.com

[redacted] Court Complaint The following is our response to [redacted]’s complaint filed with Revdex.com ID# [redacted]: [redacted] ([redacted]) and [redacted] applied to rent [redacted] Court house (managed by Pivotal Property Management) in May 2014. Other than a disagreement (August 2014)...

about tenant taking the liberty to replace a bathroom faucet, without management’s knowledge or permission (violation of lease), and then wanting a full reimbursement for the purchase of new faucet (which management did pay tenant) the tenants residency at [redacted] Court was uneventful (until after Jan 2016). Moreover, [redacted] regularly visited the office to hand deliver her rent payment and spoke with staff. On a few visits, when [redacted] was present, [redacted] would give [redacted] a friendly hug and show off her baby as any proud mother. The relation between, [redacted], staff and [redacted] has always been friendly, respected and warm. RENEWAL and RELEASE FROM LEASE On May 8, 2015, [redacted] called [redacted], as a follow up to previous conversation, asking if he and [redacted] were planning to stay at [redacted] Court or not.  [redacted] responded “yes” they would like to stay. Prior to this call, [redacted] had discussed with [redacted] his desire to stay in the house but did not want to renew a 12-month lease since he and [redacted] were interested in eventually buying a house. [redacted] explained that a month-to-month lease is not preferred by owners since management only has 30-days’ notice, which is insufficient for re-renting a house. Owners would charge higher rent for a month-to-month agreement because of the added risk to owner. [redacted] reminded [redacted] that management also has 30-day notice option, as [redacted], in a Month-to-Month arrangement. That is, the Landlord can provide the tenant with only 30 days to vacate the house and to permit a newly found tenant to move in. Management has dealt with many similar requests from previous tenants wanting to buy. Our management cooperates with a “new-home buyer” tenant by screening prospects generated from tenant’s advertising of the house for rent (e.g. Zillow) and tenant shows the house to interested leads. Any interested prospect would be directed by tenant to notify management’s office to begin application process. In essence, the tenant is assisting in their effort to be released from their lease agreement and management would support the process by screening the prospect. Once a new qualified tenant is found, management would grant early release from tenant’s lease. This has been a win-win arrangement for all prior tenants who are trying to maintain having a home while at the same time attempting to get a new home. Keep in mind a landlord has option to simply deny a tenant’s request to terminate their lease early, just as the tenant can deny the landlord’s request that tenant move out sooner to permit a higher-paying tenant to move in. The [redacted]s, however, related to their lease as if they could leave or break it, at will, as long as they inform management that they are moving within 30 days. One would suspect, however, that if management called them during their lease agreement informing them to move in 30 days, (That is to find a new place to live, pack, and move) they would be very upset. Even though in May 2015 the [redacted]s expressed interest in eventually buying, they never communicated their actions of searching, negotiating, and/or agreeing to go under contract to purchase a home. It was a phone message on January 27, 2016, at 1:37pm by [redacted] that management was informed that she and [redacted] had purchased a house and were giving a 30-Day noticed. [redacted], the property manager, called [redacted] reminding her that they have a lease agreement through June 30, 2016. [redacted] said, “[redacted] told me that you were okay with a 30-day notice”. [redacted] told [redacted] that he never agreed to accept a 30-day notice. [redacted] asked, what would be the value of a lease in lieu of a month-to-month arrangement if we were okay with only a 30-day notice to move? That has no logic. Later the same day, [redacted] called [redacted] complaining that he and [redacted] did not have an opportunity to give more than 30-day notice because of the finance program they were using (that helps new home buyers) was about to expire and they had to act quickly. During same call [redacted] agreed to show the house in effort to get it rented sooner than his March 1 desired move-out date. [redacted] and [redacted] discussed the details of having management’s office take calls for the house (to conceal [redacted]’s phone number) and would also coordinate any possible house showings with [redacted]. A few days later, [redacted] called [redacted] upset saying he did not like [redacted] showing the house while she was alone. [redacted] was concerned for her safety. [redacted] informed [redacted] that he too did not favor [redacted] being exposed to any risks. [redacted] reminded [redacted] that [redacted] has all the say as to when potential leads can view the house as [redacted] is asking her permission via text messages as to what is most convenient for her to show house [copies of text exchanges saved as evidence]. [redacted] went on to tell [redacted] that [redacted] can certainly tell [redacted] directly if she has a problem. [redacted] said something like: “well she doesn’t always feel comfortable telling people things that she doesn’t like or things that upset her, so that’s why I’m calling”.  Soon after, [redacted] called [redacted] and expressed his bewilderment to (indirectly) learn that [redacted] had shown the house, supposedly alone, and was uncomfortable. [redacted] assured [redacted] it was not an issue as she only shows the house while her mother (or mother-in-law) is at house with her. On February 4, 2016, when [redacted] came to office to pay rent, she gave office staff a letter stating that she and [redacted] were giving a 60-day notice and their last day of tenancy would be March 31, 2016. Again the [redacted]’s related to their lease agreement as if it is null and void by giving a (longer) notice. Management learned that [redacted]’s closing date for their new house had gotten delayed and there was uncertainty about when the closing would occur. Thus “extending” their lease benefitted them. They insinuated in their complaint that their act to submit a 60-day notice was one of good faith rather than out of their personal interest. Contrary to [redacted] and [redacted]’s charge, Management has not forced, victimized, or duped them. The [redacted]’s insinuation that they were compelled to act or submit to actions against their will, is preposterous. REFRIGERATOR: On November 18, 2015, at 5:00pm [redacted] text [redacted] [text saved as evidence] reporting refrigerator not working. Apparently the compressor shorted causing an electrical arc behind the refrigerator [photos saved as evidence]. By 12:30pm the next day, the [redacted]’s had a new refrigerator installed and functioning. SECURITY DEPOSIT REFUND On March 30, 2016, a move out inspection was conducted with both [redacted] and [redacted]. They both signed the move-out form which indicated a (baby) bedroom had walls that needed prepping and painting work [photos saved as evidence] beyond normal wear. They were charged $368 for materials and labor. The final settlement statement did not mention or charge them for any costs associated with the unknown residue found throughout the house walls noted upon their move-out. Soon after the walkthrough, an unknown person, on behalf of [redacted], called office and spoke to [redacted] about tenant’s claim of unjustness of repair charge demanding tenant be fully refunded. [redacted] told caller he would not discuss the matter with him without tenant’s permission. The unknown caller said, “[redacted] is here with me. She’ll give you permission.” [redacted] took phone and said, “You have my permission to talk to him”. [redacted] declined to talk to [redacted] directly. [redacted]’s contact further described “black soot around baby’s nostrils” claiming it was result of baby inhaling smoke after refrigerator stopped working. He continued by claiming they had pictures and documentation proving management did not have justification to charge tenants for prepping and painting bedroom walls. [redacted] told [redacted]’s contact that this was the first he had heard of black soot on noses. The caller’s claims did not match the evidence acquired by [redacted]. [redacted] told [redacted]’s contact we would gladly meet, review photos and documentation that proves the tenant’s claim that management was in error to charge them for repair work. To date, no evidence, photos, or documentation has been provided. Instead, the next contact by tenants was a letter of complaint provided by the Revdex.com. Pivotal Property Management stands by its claims and is prepared to substantiate accordingly. Pivotal Property Services, Inc.    10817 Bluegrass Parkway    Louisville, Kentucky 40299    [redacted]    (502) 491-8155 office fax    [redacted] www.pivotalproperty.com [redacted]@pivotalproperty.com

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Address: 10817 Bluegrass Parkway, Louisville, Kentucky, United States, 40299

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