Excellent company I have been with them for years No problems at all and, in fact, they are readily available if you do need to call them Polite staff Five stars***
PROTEUS Business Solutions, INC. is a fully owned Corporation separate from PIXELED Business Systems, Inc. The CEO of both companies happens to be David Morris.PROTEUS Business is a online ERP, Cloud Based System that allows clients to store their client/vendor/accounting/marketing...
information within our System. PROTEUS has several verticals within our business system and one of them is PROTEUS420. This allows legitimate medical marijuana dispensary's the ability to store their PATIENTS information, recommendations, sales and accounting as required by each state and local law enforcement.PROTEUS 420 can be viewed here: http://www.proteus420.com Prior to all business sign-ups, a demo is scheduled with the perspective business, reviewed and questions answered, after which time they are emailed a follow-up email and given a link to sign up which is located here: https://www.proteus420.com/signupIn accordance with our Terms and Conditions, which are agreed to prior to allowing a new account to sign up, we clearly notate that all accounts must be cancelled, in writing and provide 30 days notice. You may see our T&C's here: https://www.proteus420.com/termsWhere it clearly states:"The payment information you provide must
be accurate, current and complete, and you agree to notify us promptly
of any change in the payment information. When you subscribe and provide
payment information, your Card or bank account will be debited, and
will be automatically re-debited at the beginning of each applicable
monthly or one-year subscription term ("Renewal Term") at the
then-current subscription rate to maintain access to the Services.
Cancellation and renewal terms may be supplemented by program terms
provided to you in writing or on the website for the Services you have
selected. Access to service will be deactivated for all accounts over 30
days late on payment and a reactivation fee of $275.00 (two hundred and
seventy five dollars) will apply. All Cancellations MUST be in WRITING
and PROTEUS requires a 30 day notice. All accounts over 30 days late
will be charged a 2.5% monthly late fee on the invoice amount due and
any and all collection fees will be due from account holder. Should any
account be sent out for collections, the end user will be responsible
for all legal, collection and attorney fees associated with said
process."Most of our internal operations are automated, specifically the notifications of of "Declined cards" or "Payment Receipts", Therefore should the client have not wanted to continue services, it was his due diligence to cancel said services and notify our operations or accounting department accordingly. We DO NOT monitor accounts for activity as many of the accounts are duly regulated within the HIPAA and PCI compliance regulations, therefore unless the client notifies us of non-usage we do not know.The client in regards to this complaint is under our accounting as [redacted] and originally signed up for services on 7/12/2014 and has activity on the account based on our notes system that documents the clients history (see attached document)Also note the client had a history of card declines therefore, we usually had to reach out to him to update his information. Our accounting representative, Em Beardsley was in contact with him in regards to this and there was no notifications of intent to cancel or that the system was not being used.As you can also see by the attached accounting record, the account holder was consistently charged the same amount and therefore HAD KNOWLEDGE that this was happening each and every month, in regards to the services.Therefore, we at PROTEUS Business Solutions, INC. request that this complaint be closed and that the client acknowledge his debt accordingly. Our company strives to be very customer cetnric and with that our support is open 24/7/365 and accounting is always reachable via email at: [email protected]. Because we wish to maintain a positive atmosphere with a previous client, we are willing to speak with the client and negotiate a final settlement of one month and credit the last month in order to rectify this. Respectfully,[redacted]Owner, CFO
Excellent company I have been with them for years No problems at all and, in fact, they are readily available if you do need to call them Polite staff Five stars***
PROTEUS Business Solutions, INC. is a fully owned Corporation separate from PIXELED Business Systems, Inc. The CEO of both companies happens to be David Morris.PROTEUS Business is a online ERP, Cloud Based System that allows clients to store their client/vendor/accounting/marketing...
information within our System. PROTEUS has several verticals within our business system and one of them is PROTEUS420. This allows legitimate medical marijuana dispensary's the ability to store their PATIENTS information, recommendations, sales and accounting as required by each state and local law enforcement.PROTEUS 420 can be viewed here: http://www.proteus420.com Prior to all business sign-ups, a demo is scheduled with the perspective business, reviewed and questions answered, after which time they are emailed a follow-up email and given a link to sign up which is located here: https://www.proteus420.com/signupIn accordance with our Terms and Conditions, which are agreed to prior to allowing a new account to sign up, we clearly notate that all accounts must be cancelled, in writing and provide 30 days notice. You may see our T&C's here: https://www.proteus420.com/termsWhere it clearly states:"The payment information you provide must
be accurate, current and complete, and you agree to notify us promptly
of any change in the payment information. When you subscribe and provide
payment information, your Card or bank account will be debited, and
will be automatically re-debited at the beginning of each applicable
monthly or one-year subscription term ("Renewal Term") at the
then-current subscription rate to maintain access to the Services.
Cancellation and renewal terms may be supplemented by program terms
provided to you in writing or on the website for the Services you have
selected. Access to service will be deactivated for all accounts over 30
days late on payment and a reactivation fee of $275.00 (two hundred and
seventy five dollars) will apply. All Cancellations MUST be in WRITING
and PROTEUS requires a 30 day notice. All accounts over 30 days late
will be charged a 2.5% monthly late fee on the invoice amount due and
any and all collection fees will be due from account holder. Should any
account be sent out for collections, the end user will be responsible
for all legal, collection and attorney fees associated with said
process."Most of our internal operations are automated, specifically the notifications of of "Declined cards" or "Payment Receipts", Therefore should the client have not wanted to continue services, it was his due diligence to cancel said services and notify our operations or accounting department accordingly. We DO NOT monitor accounts for activity as many of the accounts are duly regulated within the HIPAA and PCI compliance regulations, therefore unless the client notifies us of non-usage we do not know.The client in regards to this complaint is under our accounting as [redacted] and originally signed up for services on 7/12/2014 and has activity on the account based on our notes system that documents the clients history (see attached document)Also note the client had a history of card declines therefore, we usually had to reach out to him to update his information. Our accounting representative, Em Beardsley was in contact with him in regards to this and there was no notifications of intent to cancel or that the system was not being used.As you can also see by the attached accounting record, the account holder was consistently charged the same amount and therefore HAD KNOWLEDGE that this was happening each and every month, in regards to the services.Therefore, we at PROTEUS Business Solutions, INC. request that this complaint be closed and that the client acknowledge his debt accordingly. Our company strives to be very customer cetnric and with that our support is open 24/7/365 and accounting is always reachable via email at: [email protected]. Because we wish to maintain a positive atmosphere with a previous client, we are willing to speak with the client and negotiate a final settlement of one month and credit the last month in order to rectify this. Respectfully,[redacted]Owner, CFO