[redacted] ,As stated in my online apology, Pacifico must follow the manufacturers guidelines when it comes to repairing their vehiclesThe manufacturer also makes the decision in regards to buying a consumers car back that has had some issuesI will make sure that I escalate your concerns to Ford and I would also advise you to open a customer concern file with the manufacturerYou can do that at ###-###-####.Pacifico will continue to try and work with you and the manufacturer to accomplish a mutual resolution to your concernsPlease contact Tom F [redacted] our GM at [redacted] @pacificocars.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Pacifico Ford responded to this complaintThey responded that they were not going to pay the damages sustainedThey responded to their satisfaction, not to mine.Pacifico Ford determined that since the damages were repaired before the lease had expired, that they were not going to pay for the damages sustainedI informed them that I had to repair the damages due to:Safety reasons on windshield and bumperState inspection on vehicle before the lease expiredVehicle would not have passed state inspection.They refused to acknowledge the damages and advised the Wear and Tear agreement does not provide for my payment of these items which would have been covered if the vehicle was turned in with these damagesThis was impossible due to items and above.I feel Pacifico Ford is acting in bad faith.Thus, they refused to pay for my damagesAlso, they have failed to put any of their denials in writing Regards, [redacted] ***
***, I apologize that we did not initially get you what you needed and I also apologize about our follow upI am told the check was mailed on 4-30-16, which is after you sent in your concern, hopefully you received it if not please contact me directlyTom F [redacted] ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact Ford about this issue, and appreciate you doing the same Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
We apologize that the insurance protection purchased does not cover damage repaired before the lease turn in by the customerThe protection covers certain damage when the car is returned at lease endThis is all in writing in the contract the customer signedAgain we apologize for the misunderstanding
[redacted] ,As stated in my online apology, Pacifico must follow the manufacturers guidelines when it comes to repairing their vehiclesThe manufacturer also makes the decision in regards to buying a consumers car back that has had some issuesI will make sure that I escalate your concerns to Ford and I would also advise you to open a customer concern file with the manufacturerYou can do that at ###-###-####.Pacifico will continue to try and work with you and the manufacturer to accomplish a mutual resolution to your concernsPlease contact Tom F [redacted] our GM at [redacted] @pacificocars.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Pacifico Ford responded to this complaintThey responded that they were not going to pay the damages sustainedThey responded to their satisfaction, not to mine.Pacifico Ford determined that since the damages were repaired before the lease had expired, that they were not going to pay for the damages sustainedI informed them that I had to repair the damages due to:Safety reasons on windshield and bumperState inspection on vehicle before the lease expiredVehicle would not have passed state inspection.They refused to acknowledge the damages and advised the Wear and Tear agreement does not provide for my payment of these items which would have been covered if the vehicle was turned in with these damagesThis was impossible due to items and above.I feel Pacifico Ford is acting in bad faith.Thus, they refused to pay for my damagesAlso, they have failed to put any of their denials in writing Regards, [redacted] ***
hi spoke to [redacted] this morning - everything has been resolved
***, I apologize that we did not initially get you what you needed and I also apologize about our follow upI am told the check was mailed on 4-30-16, which is after you sent in your concern, hopefully you received it if not please contact me directlyTom F [redacted] ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact Ford about this issue, and appreciate you doing the same Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
We apologize that the insurance protection purchased does not cover damage repaired before the lease turn in by the customerThe protection covers certain damage when the car is returned at lease endThis is all in writing in the contract the customer signedAgain we apologize for the misunderstanding