Pizza Guys #104

Review: On 10-31-2013 at 7:38pm I picked up one large double pepperoni pizza which I paid for with a credit card and received a receipt #[redacted]. I also had a second charge for another order placed online which never completed because their site crashed. I checked my account prior to picking up the pizza and noticed two charges in my account from the same credit card # used to purchase the pizza. I advised the women who tended the order to cancel the first order that was placed in my name. She called for her manager and advised of the cancelation however this was done from the back of the store. When she returned se said that it was done however never touched the screen to cancel the order when she returned to the from of the store. Two days later I called the store again to advise that the order hadn't been canceled and they advised again that it would be handled in the week. Two weeks went by with no response. On 11-17-13 I submitted an email at the "Contact Us" on the corporate website advising of the situation and that I would be contacting the Revdex.com if I did not have a response. Currently I still have 2 charges in the amount of $10.79 when I only received one pizza.

Product_Or_Service: Pepperoni Pizza

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my refund of the 10.79 and if they are generous enough, they can comp my next pizza. However if it not, the refund is just fine.