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Pizza Plus Reviews (3)

In response for claim # [redacted] , in regards to [redacted] , we have resolved the complaint with the customer If you should have any other questions, please contact us at [redacted] Thanks! Sherri [redacted] Office Manager

Review: Bought a dine on salad bar. Was giving by a young employee a take out salad container and when I went back for more, the lady who said she was the manager [redacted] approached me and as loud as she could in front of everyone in the whole restaurant told me I didn't pay for a dine in salad. I paid for a to go. She didn't check me out and I kindly told her I paid for dine in. She yelled at me in front of everyone and said I didn't, so I told her I would pay again. My mother even offered to pay. She said no don't worry about it this time. I was embarrassed and humiliated in public and she has no customer service skills.Desired Settlement: I would like either a refund or her not deal with customers. She has no customer service skills

Business

Response:

My name is [redacted]. I am the manager at Pizza Plus, [redacted]I am responding to a complaint made to you. The customer's mother ordered a pick up order of large cheese stix. When she came in,with her mother and another lady and child, the mother added a single one-trip to go salad. Then they informed me that they were going to stay and eat in the game room. I was at the drink station and noticed the one-trip salad had been refilled. The daughter then went to salad bar and got a plate of salad items, at which time, I went into the game room and told them that only one one-trip salad had been paid for. As to her saying that I screamed, NOT to my recollection, but if I did I sincerely apologize. I do wear hearing aids and have a tendency to talk loud.

Review: About a year ago I decided to order a pizza while I was at work from Pizza Plus in [redacted], PA and I did not have cash so I gave them my credit card information over the phone to order the pizza. At some point after the first time I ordered a pizza by giving them my credit card information over the phone, I noticed that my all 16 of my credit card numbers were on the receipt, even when I was paying cash. I spoke with the owner about this and he explained to me that my credit card information would not be printed on anymore receipts, yet the problem still occurred. After a while I was more or less numb to the problem because it was apparent that the owner did not care enough. To make matters worse, when my parents would order something from them, their receipts also showed all 16 numbers for my credit card. Yesterday (04/29/14) my father ordered a sandwich and had it delivered to our place of business. He paid in cash and noticed on the receipt given to him by the delivery driver, that my credit card numbers, expiration date, as well as my 3 digit security code were all printed on the receipt. Again I went to the business and the owner was not there so I spoke with his son who happens to be a manager of the business. I explained to him that it was a violation of my private information and that it was illegal. He clearly stated that my father was not supposed to receive that specific receipt which was meant only for the driver and also stated that everyone receives this same treatment. I told him that I respect his family and business but did not want to have to call the police or have my lawyer call them in response to this violation. He did not seem to care very much so I decided to leave and now I am filing this complaint. Thank you!Desired Settlement: I would like to see Pizza Plus settle this matter by not violating their customers private information. I do not seek a refund or any compensation. All I ask is that only the last four digits of credit card numbers to be shown while the remaining 12 digits are hidden and the expiration date and security code to not be shown whatsoever. Lastly, if this business is going to keep credit card information in their computer files, I would like know that my information is safe by them encrypting it.

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Description: PIZZA, RESTAURANTS

Address: 5 Main St, Camden, New York, United States, 13316

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