PJ's Plumbing and Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Response to** ***’s letter to Revdex.com:Complaint ID#: *** Mr** ***’s reply to our complaint is rife with errors and falsehoods:1. In January HomEdge was contracted by *** *** *** on our behalf to fabricate and install granite in our rental home at *** ** *** *** in ***. ** said their customer was *** & ***, which is false. My husband’s full name is *** *(***) *** and I am his wife, *** ***, not *** ***. (Another fact that *** has completely wrong.)As this business performed work for us as homeowners, *** remark that they have never had any contract written or verbal with us, is not true. *** and I were the ones who contracted with Apache Rose to perform the kitchen remodel and HomEdge was a subcontractor for that job (Please see invoice #***, dated 1/16/showing that slabs of coliseum classic granite were purchased from Arizona Tile and delivered to *** ** ***, ***, AZ *** for “***/Remodel”). *** met with ***, the shop foreman prior to the fabrication of the granite for the rental home kitchen and together he and *** chose the most beautiful portion of the granite to be reserved as two vanity length slabs for the custom home we were planning to build. *** saw these custom-cut slabs at HomEdge after the remodel project was complete when he went back to HomEdge to thank *** and crew for doing a great job.2. ** says *** *** *** is not now, nor ever was connected to their company, but the business name on Invoice #*** is *** Brothers Contruction, Incat the same address as Homedge(See attached documents) 3. *** *** was the superintendent over the remodel job and and was an agent of HomEdge’s kitchen division, RBG Kitchen and Bath, LLC also located at *** *** *** ***, ***, AZ ***(See Invoice #*** which records payment for the remodel project.)4. ** said that *** and I decided to have *** *** do work for us That is not true. We planned to have HomEdge fabricate and install the granite for our new home, as we were extremely pleased with the great job done by this business on our remodel project, that is why we shipped new slabs of tortuga granite purchased at Arizona Tile to HomEdge to be held while we were planning the construction of our new home in East *** (See Invoice #***)5. The reason there was no wrtten contract, was that we were waiting for *** *** to provide a bid for us. In his capacity as a representative of Homedge, we asked *** to come out and measure the model ofthe home we were building. He did so on February 14, 2015. When he didn’t send the bid, after a few weeks we called HomEdge to find out how to contact him and were told that “*** is no longer employed by us.” The fact that we were told that indicates that he was not just an independent contractor working occasionally for the business. As stated before, *** was the superintendent on the remodel job that HomEdge admits was contracted on our behalf, and we paid their invoice in full. 6. Al also falsely stated that *** helped us pick out our tortuga granite and had it delivered to HomEdge, where supposedly he was there to receive the materialIt was not *** who received the tortuga granite, but the shop foreman, *** ***. *** personally reviewed the condition of the three tortuga slabs with *** after they were received. He also noted that the two vanity length slabs of colliseum classic had been cut to his specifications.7. Al also stated that he “researched” and spent time going through records, and contacting AZ Tile to provide all relevant information for us This is an absolute lie, as *** and I are the ones who spent timedigging up all the records and provided them to *** ***, who had told us “they (HomEdge) would make everything right” It was *** who requested that we provide documents proving our granite was delivered to HomEdge. *** then forwarded all of our records to Al before our meeting with him on April 28, 2015. 8. In his response to the Compliant, ** tried to appear compassionate and caring about our sitution by saying he offered to allow us to use their buying power/discount to get their cost for new material. This isa BOLD-FACED lie. Not only did he never offer this, but the only thing he offered was a possible “discount” on fabrication, if we purchased new granite on our own. He was cold and arrogant in our meeting withhim on April 28th and even though he admitted our granite was delivered to the business, he said “I don’t see how that’s my problem” and when we pointed out that the two vanity-length slabs colliseum classic granite from the remodel job were also missing, *** comment was that he isn’t responsible for customer’s “scrap”!9. We have witnesses that say they saw our granite in an auction held January 23-28, by HomEdge. 10. *** contacted *** ***, owner of HomEdge, to give him the chance to repair our losses *** stated that “The business is closed. Do what you want.” 11. The bottom line is this: Our granite was delivered to HomEdge. They were hired and received payment for a kitchen remodel job with two vanity-lengths of colliseum classic from that job reserved for our new home. Three additional slabs of tortuga granite were delivered there. All five slabs are now missing, and an auction was held in January of this year, which we were unaware of until we discovered our granite was missing. 12. The account of our meeting with ** was embarrassing and ridiculous. I did not cry, but was greatly distressed to discover that **, the CEO, had no intention of “making it right”, as we had been told by his sales staff -not only *** ***, but also by *** ***, Sales and Office Manager for HomEdge. My husband was firm in pointing out that it was the business’ responsibility to replace the granite, (that even ** admitted was delivered there,) and had either been sold, traded, or used for another customer’s job. The amount of our loss is $4,000. Someone benefited from our granite and we believe it was probably sold in the auction held in January 2015 by AuctionAZ.com, authorized by HomEdge We intend to prosecute ** *** and Victor ***, and post this as a warning to anyone that may consider doing business with them, that they are total shams. We invite readers to consult anyone in the granite business about them, and they will quickly see that their reputation proceeds them, and fraud and theft follows them
Regards,
*** ***