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PJ's Catering

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PJ's Catering Reviews (1)

What should have been the best day of my life, turned out to be the worst experience I have ever had. From the day of the wedding to well after our day, I have been dealing with what I believe to be an unprofessional, incompetent catering company.
Working with PJ's Catering was fine until day of wedding, but then everything fell apart. Several things happened throughout the evening that were very disappointing: the entree was completely under cooked, drinks were mislabeled and my properly cooked leftovers (that I paid for) were given to catering employees to take home. We had several last-minute cancellations so there was a lot of food that I believe should have been offered to me since I paid for it. I was even told by my wedding coordinator that the catering staff took the food back with them, and she was even referred to me by the catering company.
Having returned from my honeymoon, I was surprised that I did not receive any correspondence from PJ's Catering so I emailed them to discuss the issues at my wedding. I did not expect an argument. They were adamant that everything they did was done properly. They told me the owner would call me, it took him three days to get back to me and, off the bat, he was extremely hostile, arrogant and rude. He asked me if I understood that chicken had to be cooked to 165 degrees and kept asking me if I understood after every sentence in a condescending manner. After a second 30 minute conversation, he insisted not this many things could have went wrong at one wedding in a tone that implied I was lying. My response: "I know, this is why I am upset."
He said he would call me back that day, and when he didn't three days later, I sent him a message and I mentioned I have not heard from him. He replied back with a extremely rude text message. I requested an invoice multiple times and before receiving one, the company just charged my credit card a higher amount than was quoted. The final straw was that the owner called my husband at work, during business hours and began screaming at him to not contact the Revdex.com about this.
I have no idea how a business could operate like this. They have the WORST customer service and cannot even admit that mistakes may have been made. Instead they get defensive and unprofessional. This has been the worst experience and I truly hope it does not happen to anyone else.

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Address: 121 River Street, Cressona, Pennsylvania, United States, 17929

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