PK Renovations

Mr [redacted] is rightWe are a small company, and the deposit was used for other projects with the intention of collecting that money and applying it to this projectI screwed up, and have learned this lesson the hard way to ONLY apply the deposits toward the projects they were intended for, and that's how we run our company nowHowever, because of the work put into this (or any) project, we have a clause in our contract that states that any contract cancelled is subject to a 25% cancellation fee All of our contracts state the following: "Once signed, this binding contract shall not be cancelled beyond (3) three business days without being subject to a cancellation fee equal to 25% of the contract/agreement total." This has been communicated with Mr [redacted] , who has involved an attorneyHe (Mr [redacted] ) gave us no way of contacting the attorney except via phone, which we have done and asked for an email so there is a track record of communicationThe attorney has failed to do so, so I communicated with Mr [redacted] via email stating the clause in the contract, and to date have received no responseWe are willing to settle for the deposit less 25% cancellation fee, which would be a refund of $

Complaint: [redacted] I am rejecting this response because:I am tired of ***'s lies and his lack of updates He stated that he never promised me next week is a lie! Here is his last email to me on September 2:"***, it's been a struggle to get the full amount togetherWhat I will do is over the next week when I get a draw get a money order for $and send that to you."He has to be the most unprofessional person I have ever dealt with As far as me having no patience, I must disagree I have been dealing with [redacted] since April to try to get a concrete patio and since July for getting the deposit back I think months is more than enough time to refund me the money Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I deposited a check for $from Paul for the refunded deposit on July On August 4, the check was returned for insufficient funds and I was charged a $fee On August 10, I sent a certified letter to Paul demanding a full payment via money order for the check that was not paid because of lack of sufficient funds The letter was received on August On August 21, Paul texted me saying that he would call me on August He texted me on August saying that he could not call because of a meeting As of today I still have not heard any response from Paul Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I deposited a check for $from Paul for the refunded deposit on July On August 4, the check was returned for insufficient funds and I was charged a $fee On August 10, I sent a certified letter to Paul demanding a full payment via money order for the check that was not paid because of lack of sufficient funds The letter was received on August On August 21, Paul texted me saying that he would call me on August He texted me on August saying that he could not call because of a meeting As of today I still have not heard any response from Paul Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have just received statements from [redacted] stating that he will return my money but I have not received anything He sent an email on Sept stating that he would begin repayment with a $payment this week I have tried to contact him twice this week and never heard any response back from him Regards, [redacted]

Mr [redacted] did contract with us to pour a dumpster pad and apatio at his homeAt the time of signing the contract Mr [redacted] mailed thecontract and check which we received approximately days later, on or aboutApril 28, I made Mr [redacted] aware that we were at least weeks out onschedule As many may recall, we got a lot of rain in the month May and earlyJune, so no concrete could be poured during that timeWhen we finally couldget to it with our schedule it didn’t suit Mr [redacted] as they were leaving fora week vacationWe had agreed that upon their return that he would contactme and we would set up an appointment for me to come out and go over thedetails with him, mark out the exact locations of the concrete pads and givehim a firm start date.The evening of our appointment I was installing a backsplashfor a customer and totally unaware that my phone had shut offBeing totallyconcentrating on finishing up the project, I lost rack of time and forgot theappointmentMy phone being off I did not get a reminderThe following day Mr[redacted] contacted me via text and I responded that my phone was off and I hadcompletely forgotten the appointment we had set days earlier due to the factthat my phone being off I didn’t get the reminderHe didn’t want to hear anyexcuses, just wanted to cancel and have his money back.I agreed to refund his full deposit even though he is and wasfully aware that our contracts state that if a customer cancels after 3business days they are subject to a cancellation fee equal to 25% of thecontractI felt that I was being fair since this had drug out so long and Ihad missed our last appointment by not enforcing the contract he had signed.He will receive his full refund

Mr [redacted] did contract with us to pour a dumpster pad and apatio at his homeAt the time of signing the contract Mr [redacted] mailed thecontract and check which we received approximately days later, on or aboutApril 28, I made Mr [redacted] aware that we were at least weeks out onscheduleAs many may recall, we got a lot of rain in the month May and earlyJune, so no concrete could be poured during that timeWhen we finally couldget to it with our schedule it didn’t suit Mr [redacted] as they were leaving fora week vacationWe had agreed that upon their return that he would contactme and we would set up an appointment for me to come out and go over thedetails with him, mark out the exact locations of the concrete pads and givehim a firm start date.The evening of our appointment I was installing a backsplashfor a customer and totally unaware that my phone had shut offBeing totallyconcentrating on finishing up the project, I lost rack of time and forgot theappointmentMy phone being off I did not get a reminderThe following day Mr[redacted] contacted me via text and I responded that my phone was off and I hadcompletely forgotten the appointment we had set days earlier due to the factthat my phone being off I didn’t get the reminderHe didn’t want to hear anyexcuses, just wanted to cancel and have his money back.I agreed to refund his full deposit even though he is and wasfully aware that our contracts state that if a customer cancels after 3business days they are subject to a cancellation fee equal to 25% of thecontractI felt that I was being fair since this had drug out so long and Ihad missed our last appointment by not enforcing the contract he had signed.He will receive his full refund

I am rejecting his response because:A lot has happened since then and I apologize for not responding sooner.Mr [redacted] will get his moneyI've had to let people go the week following the email to Mr [redacted] , which set me back, having to hire additional people and train them, which anyone in business knows that takes monthsNot only that, but I had to fill in and finish jobs while hiring and trainingI could have responded sooner, and for that I take responsibilityDays led to weeks, and weeks into a monthI'm not making any excuses, just simply stating the facts.Like I stated, Mr [redacted] will get his money before the end of this yearThis gives me a deadline as I have to justify my books and accounting

Complaint: [redacted] I am rejecting this response because:Mr [redacted] entered into a contract with us to provide window installation with an estimated timeline of three weeksThree months later, no materials for the job had yet been ordered because he spent the entire deposit on other jobs and other customersDuring that three month period of time, he repeatedly blamed the delay on manufacturer backorderEventually he came clean and admitted he had been lying for three months because he didn't have enough to cover the cost of materials for our job due to spending it all on other customersHis deceit, lies and fraud violate the contract, as well as both civil and criminal lawTherefore, we are asking for a full refund of the entire deposit amount Regards, [redacted]

Whether the claims are true or not is irrelevant to the contractThe contract plainly states that if the customer/homeowner cancels, there is a 25% cancellation fee On more than one occasion we have offered to go ahead with the window installation, but Mr [redacted] has declined, and the ultimately cancelledWe stick by our initial stand which is going by the contract signed by both parties The offer to install all the windows and replace several doors still stands

Complaint: ***
I am rejecting this response because:
I am tired of ***'s lies and his lack of updates He stated that he never promised me next week is a lie! Here is his last email to me on September 2:"***, it's been a struggle to get the full amount togetherWhat I will do is over the next week when I get a draw get a money order for $and send that to you."He has to be the most unprofessional person I have ever dealt with As far as me having no patience, I must disagree I have been dealing with *** since April to try to get a concrete patio and since July for getting the deposit back I think months is more than enough time to refund me the money
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have just received statements from *** stating that he will return my money but I have not received anything He sent an email on Sept stating that he would begin repayment with a $payment this week I have tried to contact him twice this week and never heard any response back from him
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Per Mr***'s admission, all of my claims are trueTherefore, he was in violation of the contract prior to my request to cancel the order and the 25% he would normally retain is no longer validHe may expect to hear from my attorney shortly
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I deposited a check for $1000 from Paul for the refunded deposit on July 30.  On August 4, the check was returned for insufficient funds and I was charged a $5.00 fee.  On August 10, I sent a certified letter to Paul demanding a full payment via money order for the check that was not paid because of lack of sufficient funds.  The letter was received on August 12.  On August 21, Paul texted me saying that he would call me on August 24.  He texted me on August 24 saying that he could not call because of a meeting.  As of today I still have not heard any response from Paul.
Regards,
[redacted]

Mr. [redacted] did contract with us to pour a dumpster pad and apatio at his home. At the time of signing the contract Mr. [redacted] mailed thecontract and check which we received approximately 5 days later, on or aboutApril 28, 2015. I made Mr. [redacted] aware that we were at least 2 weeks out onschedule....

As many may recall, we got a lot of rain in the month May and earlyJune, so no concrete could be poured during that time. When we finally couldget to it with our schedule it didn’t suit Mr. [redacted] as they were leaving fora 2 week vacation. We had agreed that upon their return that he would contactme and we would set up an appointment for me to come out and go over thedetails with him, mark out the exact locations of the concrete pads and givehim a firm start date.The evening of our appointment I was installing a backsplashfor a customer and totally unaware that my phone had shut off. Being totallyconcentrating on finishing up the project, I lost rack of time and forgot theappointment. My phone being off I did not get a reminder. The following day Mr.[redacted] contacted me via text and I responded that my phone was off and I hadcompletely forgotten the appointment we had set 5 days earlier due to the factthat my phone being off I didn’t get the reminder. He didn’t want to hear anyexcuses, just wanted to cancel and have his money back.I agreed to refund his full deposit even though he is and wasfully aware that our contracts state that if a customer cancels after 3business days they are subject to a cancellation fee equal to 25% of thecontract. I felt that I was being fair since this had drug out so long and Ihad missed our last appointment by not enforcing the contract he had signed.He will receive his full refund.

I am rejecting his response because:A lot has happened since then and I apologize for not responding sooner.Mr. [redacted] will get his money. I've had to let 3 people go the week following the email to Mr. [redacted], which set me back, having to hire additional people and train them, which anyone in business knows that takes months. Not only that, but I had to fill in and finish jobs while hiring and training. I could have responded sooner, and for that I take responsibility. Days led to weeks, and weeks into a month. I'm not making any excuses, just simply stating the facts.Like I stated, Mr. [redacted] will get his money before the end of this year. This gives me a deadline as I have to justify my books and accounting.

Complaint: [redacted]
I am rejecting this response because:
I deposited a check for $1000 from Paul for the refunded deposit on July 30.  On August 4, the check was returned for insufficient funds and I was charged a $5.00 fee.  On August 10, I sent a certified letter to Paul demanding a full payment via money order for the check that was not paid because of lack of sufficient funds.  The letter was received on August 12.  On August 21, Paul texted me saying that he would call me on August 24.  He texted me on August 24 saying that he could not call because of a meeting.  As of today I still have not heard any response from Paul.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have just received statements from [redacted] stating that he will return my money but I have not received anything.  He sent an email on Sept 9 stating that he would begin repayment with a $500 payment this week.  I have tried to contact him twice this week and never heard any response back from him.  
Regards,
[redacted]

Mr. [redacted] was made aware via text that the check might be returned as insufficient as a large check I had deposited was returned due to the check being written on a closed account. I told Mr. [redacted] to advise me if and when the check was returned. He has done so, and I have been in touch with him concerning his deposit...he will get his money back.[redacted]

Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] entered into a contract with us to provide window installation with an estimated timeline of three weeks. Three months later, no materials for the job had yet been ordered because he spent the entire deposit on other jobs and other customers. During that three month period of time, he repeatedly blamed the delay on manufacturer backorder. Eventually he came clean and admitted he had been lying for three months because he didn't have enough to cover the cost of materials for our job due to spending it all on other customers. His deceit, lies and fraud violate the contract, as well as both civil and criminal law. Therefore, we are asking for a full refund of the entire deposit amount.
Regards,
[redacted]