On behalf of Pk's Grill we will do our best to address the issues at hand On September 30, 2016, Miss *** claims that a hair was in her salad she called and explained the situation
Our hostess apologized and offered to make Miss *** a fresh salad Miss *** agreed to the terms and then hung up Miss *** then proceeds to call back and ask for a refund of her money The manager on shift explained our return policy to her, Miss *** then wanted to speak with the hostess again The hostess explained the return policy as wellMiss *** arrives and demands her money be refunded Our hostess explained once more, we cannot refund her entire meal due to the fact the majority of the entree was consumed and there was no issues with the entree, just the salad which we offered to replace If Miss *** would have brought her entire meal back we then would have proceeded to return her money or replaced the meal, but Miss *** wanted to be refunded after she had consumed her meal We offered Miss *** the two options of a fresh salad or we could put Miss *** on our complimentary board to where she could pick up a fresh salad whenever is best suited to her She denied both options Our hostess and manager followed protocol diligently and apologized civilly Miss *** was hostile and uncooperative upon returning her food We do send our sincere regards to Miss ***. Thank you,Pk's Grill Management
Complaint:
I am rejecting this response because:
I did not consume my whole mealThe hostess asked if I had eaten the fish, which I did eat half of the two pieces of the fish and a few bites of the dirty riceI had the whole meal with me in the bag provided when I went into the restaurant.
Sincerely,
*** ***
On behalf of Pk's Grill we will do our best to address the issues at hand On September 30, 2016, Miss *** claims that a hair was in her salad she called and explained the situation
Our hostess apologized and offered to make Miss *** a fresh salad Miss *** agreed to the terms and then hung up Miss *** then proceeds to call back and ask for a refund of her money The manager on shift explained our return policy to her, Miss *** then wanted to speak with the hostess again The hostess explained the return policy as wellMiss *** arrives and demands her money be refunded Our hostess explained once more, we cannot refund her entire meal due to the fact the majority of the entree was consumed and there was no issues with the entree, just the salad which we offered to replace If Miss *** would have brought her entire meal back we then would have proceeded to return her money or replaced the meal, but Miss *** wanted to be refunded after she had consumed her meal We offered Miss *** the two options of a fresh salad or we could put Miss *** on our complimentary board to where she could pick up a fresh salad whenever is best suited to her She denied both options Our hostess and manager followed protocol diligently and apologized civilly Miss *** was hostile and uncooperative upon returning her food We do send our sincere regards to Miss ***. Thank you,Pk's Grill Management
Complaint:
I am rejecting this response because:
I did not consume my whole mealThe hostess asked if I had eaten the fish, which I did eat half of the two pieces of the fish and a few bites of the dirty riceI had the whole meal with me in the bag provided when I went into the restaurant.
Sincerely,
*** ***
All I want is my money refundedI didn't like how they handles the situationThere was hair in my food