We have issued a credit in the amount of $(see attached proof) which represents the refund requested by Mr [redacted] for product and shipping We have been in business for forty years and pride ourselves on being industry experts in our field We have an impeccable customer service record and when an error is reported, we work to rectify it immediately and make it right with our customer In 2016, we had reports of yardage being shorted on an order and of them were from Mr [redacted] On one order, he claims we shorted him yards and on another he claims we shorted him yards This was highly suspect but we issued a refund for total yards anyway On this recent complaint of a shortage, he claims that they material shrinks after being unrolled which is not true according to the manufacturer (we sell hundreds of yards of this product each week and have never had complaint that this product shrinks)We feel this action should resolve and close this file
We have issued a credit in the amount of $(see attached proof) which represents the refund requested by Mr [redacted] for product and shipping We have been in business for forty years and pride ourselves on being industry experts in our field We have an impeccable customer service record and when an error is reported, we work to rectify it immediately and make it right with our customer In 2016, we had reports of yardage being shorted on an order and of them were from Mr [redacted] On one order, he claims we shorted him yards and on another he claims we shorted him yards This was highly suspect but we issued a refund for total yards anyway On this recent complaint of a shortage, he claims that they material shrinks after being unrolled which is not true according to the manufacturer (we sell hundreds of yards of this product each week and have never had complaint that this product shrinks)We feel this action should resolve and close this file