Hunter Rentals & Property Management goes to great lengths to ensure that all its residents are familiar with the requirements of their lease contract and what is expected of them at the time they surrender their home when moving outIn this case, the renter and/or her Power of Attorney (POA)
received and signed for a copy of the Hunter Rentals & Property Management cleaning requirements at the commencement of her initial lease contractThe cleaning guidelines, if followed, enable our residents to vacate with no cleaning deficienciesThe cleaning guidelines are essentially a resident’s roadmap to passing the cleaning portion of the move-out inspectionThe renter in this case also received and signed for a second copy of the cleaning guidelines at the time she submitted her written notice to vacateApproximately one week after receiving the renter’s notice to vacate, Hunter Rentals provided her with yet a third copy of the cleaning guidelines and a letter acknowledging her notice to vacateThe move-out acknowledgement letter provided her with step-by-step instructions specifically intended to assist her with passing her cleaning inspection and maximizing her security deposit refundHunter Rentals did not schedule the renter’s move-out inspectionThe renter selected the exact date and time that she desired her move-out inspection to be performed, which was July 29, 2016, at 8:AMShe specifically selected this date as the time the dwelling would be returned to Hunter Rentals in clean, ready-to-surrender conditionThe move-out acknowledgement letter the renter received several weeks prior to vacating specifically states, “Begin preparing for your final inspection nowAllow yourself enough time to properly prepare your home and yard for your move-out inspectionNo cleaning is allowed at or during the move-out inspection.” The Hunter Rentals property inspectors have a set amount of time allocated for each inspection performed, which is why inspection appointments are scheduled in advanceWe strive to provide a detailed and thorough inspection for each renter within the allotted timeIt is for this reason that we do not allow cleaning during the move-out inspectionOur property inspectors do not have sufficient time to conduct an inspection if they must stand idle while waiting for the resident to complete his or her cleaning or go back through the property to re-inspect items that were initially noted as dirtyBy her own admission, the renter in this case stated that she was still cleaning her home when the inspector arrivedShe simply didn’t follow our cleaning guidelines and was ill prepared for the inspection date and time she herself scheduledThe move-out inspection performed by our inspector included four legal sized pages of written notes and hundreds of photosOn her written notes, the inspector identified (circled) in excess of fifty deficient surfaces, such as floors, base boards, appliances, blinds, ceiling fans, etcTo further document these deficiencies, she wiped every deficient surface with a Clorox wipe and cataloged each item by taking photosIn this case, we provided the renter with over one hundred digital cleaning photos taken by the inspectorIn the photos we provided to the renter, dead bugs could be seen in the light fixture globes, the ceiling fans were coated with heavy black silt and dust, the inside of the dishwasher was excessively soiled, the stove hood vent was caked with heavy grease, there was pet hair on the tile floors, the kitchen sink faucet was caked with food residue, there was heavy hair and discolorations on the exterior of the commodes as well as dirty streaks in the commode basinsEvery blind and window inspected was dirty, every base board, every door, the refrigerator crisper covers were covered with heavy food residue, the refrigerator kick plate was dirty as were the refrigerator door sealsThere were walls with food splatters, light switches that were soiled and smeared with dirty finger printsIn short, virtually every surface, appliance, and item in the renter’s home was in need of cleaning In this case, the renter failed to follow our valuable guidelines and cleaning instructions in spite of our proactive attempts to assist herShe clearly did not allow herself enough time to prepare the property for her move-out inspection as evidenced by the numerous cleaning deficiencies we documented and the fact that she was still cleaning her home when our inspector arrivedThe renter set the date and time of her move-out inspection and Hunter Rentals provided a property inspector to perform a fair, detailed, and thorough inspection of the propertyWe could have rescheduled the renter’s move-out inspection had she given us the courtesy of a phone call prior to the morning of July 29, 2016, to tell us her home was not ready for the inspectionThe renter has stated that our property inspector soiled her home and caused the cleaning deficiencies while performing her move-out inspection, which is falseOur photos tell a much different story We have spent countless hours corresponding with the renter over this matter and have provided her with photos and documentationIt is clear from her persistence that she is not interested in the facts or anything we have to sayShe refuses to take any personal responsibility for the condition in which she relinquished her homeThe cleaning charges to the renter’s security deposit are fair and without errorThere is nothing further we can do for the renter in this case
The consumer rented an apartment from Hunter Rentals and Property Management on October 11, 2016, and subsequent to submitting her written notice to vacate, she surrendered the apartment on October 24, As required by Texas statute, we adjudicated the consumer’s security deposit within thirty
days of her surrender of the apartment, and she received her security deposit statement along with a list of itemized deductions, on Friday, November 17, 2017, at 2:PMOn Friday, November 17, 2017, approximately thirty-three minutes after she received her security deposit statement, rather than allow us adequate time to audit and review her account, the consumer sent us an e-mail in which she announced her intent to write reviews about us (Hunter Rentals) on every available platformAlmost immediately, we discovered that the consumer had already written visceral, dishonest, and harmful postings about us on social mediaThe consumer’s lease contract expired on September 30, 2017, but she opted to accept a month-to-month agreement, and agreed to pay an additional $of rent for the month of OctoberAlthough the consumer failed to pay the required $month-to-month fee, I waived the fee, which allowed her to save the $and avoid late payment penalties for the month of OctoberThe consumer paid a security deposit in the amount of $The consumer was required to surrender the apartment cleaned to the standards she agreed upon in her lease contract, and to provide a receipt for having the carpets professionally steam cleanedThe carpet cleaners she hired did an excellent job and the carpets passed our move-out inspectionThe consumer informed us that she hired and paid a company to clean her apartment prior to her move-out inspectionHowever, the apartment was insufficiently cleaned and subsequently failed our move-out inspectionThe consumer entered into a contract with a cleaning company, she paid them money for their services, and they accepted her money and did an extremely poor job of cleaning her apartmentI am at a loss as to why the consumer is upset with us regarding her failed cleaning inspection when she hired someone else to clean her apartment and they did an unacceptable job and took her moneyThe consumer had ample opportunity to properly clean and prepare her apartment for her move-out inspectionThe consumer received and accepted our published guidelines for the move-out inspection and cleaning requirements on three separate occasionsThe first copy she received was when she signed her lease contractContractually, she knew exactly what was required of her in order to pass her move-out inspectionShe received a second copy of our cleaning guidelines at the time she submitted her written notice to vacate on August 12, which was approximately seventy-seven days prior to her move-out inspectionShe received yet a third copy of the cleaning guidelines approximately one week after she submitted her notice to vacate along with a move-out notice acknowledgement letter from usIn the letter, we outlined what the consumer needed to do in order to receive a full security deposit refund and to pass her move-out inspectionYet, in spite of our efforts to assist her passing her move-out inspection, she failed to follow our cleaning guidelines and didn’t even bother to show up for this extremely important inspectionThe date and time of the move-out inspection was set by the consumer, not usAlthough the consumer failed her cleaning inspection, we gave her a discounted cleaning rate, and reduced the full cleaning charge by $Between the month-to-month fee we waived and the discounted cleaning charge, I saved the consumer $In her letter, the consumer has insinuated that her apartment was filthy at the time she moved inThis is entirely falseWe performed a thorough and detailed moinspection of the apartment and took hundreds of digital photosThe apartment was satisfactorily cleaned to our standards at the time she accepted it, with one exceptionThe mini blind in the living room was dustyPer her lease contract, the consumer conducted her own condition inspection of the apartment within forty-eight hours of signing her lease agreementOn her written condition inspection, the only item she noted as being dirty was the living room mini blind, and she provided us a photo as evidenceThe $discount she received off of the full cost of cleaning her apartment is more than adequate compensation for this one itemIn addition to the cost of cleaning, the consumer had five additional deficiencies charged to her security depositThe first involved the apartment’s air conditioning filterAt the time she moved into the apartment, the consumer was provided a new, clean x air filter as well as a second spare filter of the same sizeAt the time of her move-out inspection, we discovered the air filter was the incorrect size and had been cut along the entire edge in order to make it fit in the unitFor this reason, the consumer was charged $to have a technician purchase and install the proper size filterOn Friday, November 17, 2017, at 2:PM, the consumer sent us an e-mail in which she stated, “The AC filter that was in my unit was the exact filter I moved in withI didn’t change or remove (expletive)!” This statement alone is justification for her to be charged for the cost of replacing the air filterThe consumer was required to replace her air filter monthlyThere is no way her air filter could be clean and new after a year of useBut placing that statement aside, we have photos of the new filter that was in her apartment one year ago, and photos of the incorrect filter that she left in the unitThe latter had been cut to fit and is an entirely different filter in both color and qualityThe consumer was required to replace all four stove drip pans prior to surrendering the apartmentShe had brand new drip pans at the time she moved into the apartmentThe photos taken during her move-out inspection clearly show they are dirty and not newIn her child’s bedroom, our inspector noted crayon drawings on the windowsillThe crayon drawings were not present when the consumer moved into the apartmentWhile performing her own 48-hour condition inspection of the apartment last year, the consumer even provided us with a photo of this same windowsill, with no crayon drawings on it. Lastly, the consumer was charged for two light bulbs that were found inoperative at the time of her move-out inspectionThe consumer was responsible to replace all burned out light bulbs prior to surrendering the apartmentPhotos taken during her moinspection clearly show the light bulbs were workingPhotos taken during her move-out inspection show these two light bulbs outIn summary, our adjudication of the consumer’s security deposit was spot on and without errorIf the Revdex.com would like to view all of the cleaning deficiency photos as well as photos that validate the five additional itemized charges, I will be happy to mail them to the Revdex.comThe Revdex.com’s current format for responding to consumer disputes does not allow me at attach all of the supporting photos and documentsThe consumer states that one of her problems was that her apartment became infested with bed bugs three months after she moved inAt the time the consumer moved into her apartment, no insect infestation existedWe even had a licensed pest control company perform a courtesy treatment and inspection of her apartment at the time she signed her lease contract, which is our customary policyAs part of her lease contract, the consumer signed a bed bug addendum, in which she agreed that the apartment was insect freeAdditionally, the consumer’s lease contract placed the responsibility of pest control upon herThe property owner, her landlord, had the responsibility to maintain pest control on the exterior of the apartment buildingThe bed bug addendum the consumer signed provided her with important information regarding everything she needed to know about these insectsIt is indeed unfortunate that bed bugs were introduced into her apartment, but the consumer and/or her occupants were responsible for the infestation she experiencedThis had nothing to do with us or the landlordThe consumer states that while she lived in the apartment, a leak from the apartment above her bathroom began to drip over her shower/tubOn July 25, 2017, at 8:AM, the consumer e-mailed us to report that she had a leak above her bathtubShe stated that she could hear the sound of dripping waterThat same day, we created a work order (WO#***), and assigned a technician to go to the apartmentWithin twenty-four hours, the technician entered the apartment, and with the cooperation of the upstairs renter, was able to determine the source and cause of the dripping waterThe next day, a licensed plumber repaired the leak (WO#***)The technician that investigated the leak cut a small hole in the bathroom ceilingThe drywall man that eventually patched the ceiling cut a 1’ x 1’ hole in order to properly patch the damaged areaWe deliberately delayed the ceiling repair in order for the ceiling to adequately dry out and to ensure that no further leaks developedThe hole that was cut in the ceiling of the bathroom did not create a roach infestationAny roaches the consumer observed were likely already presentOn Sunday, September 17, 2017, at 8:PM, the consumer e-mailed us to report that her water heater was leakingThe next morning, at approximately 9:AM, our HVAC technician went to the apartment and discovered that the air conditioner drain line was cracked below the concrete foundationWithin twenty-four hours, we had a contractor replace the cracked drain lineThe air conditioner was operating properly and draining fine when the technician completed the repairThe apartment that the consumer rented from us was built in the 1970s and is approximately forty years oldIt is the oldest apartment building we manage and consists of four two-bedroom, one bathroom apartmentsThe monthly rent for each of these apartments makes them the least expensive apartments in our inventoryAlthough the apartments are not new, they are in good, tenable conditionWe would not manage them if they were in poor conditionPeople that rent these apartments do so because they are extremely affordableThe consumer was not forced to rent her apartmentShe accepted it willingly at the price and terms being offeredClearly, it suited her needs at that timeRegardless of age, new or old, any property can experience the same maintenance issues with leaks, air conditioner problems, etcAnd while older properties will generally have a higher incidence of needed maintenance, we always responded to the consumer’s repair needs in a timely, professional mannerI am of the opinion that the consumer, within minutes of receiving her partial security deposit refund, assaulted us on social media (and as she stated, “every available platform.”) because she was counting on a full refund of her depositRather than engage us in a civil manner and support her security deposit dispute with facts, she has instead chosen to state falsehoods and express her disdain for us via social mediaSince we did not err in our resolution of her security deposit, no amount of hating and intimidation by her will compel us to alter the just and legal deductions from her security depositThe consumer has posted many terrible and harmful statements about Hunter Rentals on social media, yet on September 17, 2017, at 4:PM, she inquired about extending her tenancy with usOn Wednesday, September 20, 2017, at 8:AM, the consumer e-mailed us and inquired about renting one of our available single-family homesOn the one hand, the consumer finds our company and services acceptable enough to extend her lease or to rent another property from usOn the other hand, she is telling prospective customers, “Please run away from this company, they will haunt you in your dreams.” The consumer’s failure to accept personal responsibility for the outcome of her security deposit resolution and multiple attacks upon the integrity and reputation of Hunter Rentals in the absence of just cause are reprehensibleWithin the next twenty-four hours, I shall provide the consumer with photos of cleaning deficiencies that warranted the full cleaning of her apartmentI shall also provide her with photos that substantiate the five other itemized deficiencies for which she was held liableRespectfully, *** *** Broker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** and her husband signed a legally binding Texas Apartment Association(TAA) Lease Contract with *** ***, their landlord and owner of *** ***
*** ***Paragraph 13.1, page 2, of their TAA Lease Contract states, “You must promptly pay or reimburse us for loss, damage, consequential damages,government fines or charges, or cost of repairs or services in the dwelling because of a lease or rules violation; improper use; negligence; other conductby you, your invitees, your occupants, or your guests; or any other cause not due to our negligence or fault as allowed by law, except for damages by acts of God to the extent theycouldn’t be mitigated by your action or inaction.” The damage to their home’s central air conditioning drain line and subsequent leakage into the dwelling was unquestionably caused by an animal that chewed the drainline until it became crimped closedThis damage was not caused by *** ***. *** ***’s lease contract clearly states that the cost of repairing thedamage is her responsibility *** *** initially denied any responsibility for the damage because the HVAC technician’s digital photo did not have a time/date stampNow that I haveprovided irrefutable proof of the validity of the digital photo, she has simply chosen to deny any responsibility for the damage Again, I am not alleging that *** *** is keeping an unauthorized animal in her homeHowever, the animal that caused the damage to the drain line anddefecated in the yard was not authorized by *** *** or *** ***, which means it was unauthorized.There is no denying that the damage to the drain line and subsequent water leak in the dwelling was caused by an animalWe have a lease contract that legally placesthe responsibility for the cost to repair the drain line with *** ***As I stated earlier, if *** *** feels she isn’t responsible for the cost torepair the drain line and would like me to approach her landlord and request that he pay for the service, I need a plausible explanation from her as to howthe damage occurredIt doesn’t have to be complicatedJust a reasonable, rational, persuasive explanation that I can present to the property owner forhis considerationI get it that she doesn’t want to pay for the repairShe’s made that abundantly apparentSimply not wanting to pay does not constitute acompelling argument to sway the property owner to eat the repair cost. Respectfully,*** ***Broker
Tell us why here...Dear Consumer, Theft is a crimeSteeling is illegalIn your complaint, you have accused me of theftSince I have not committed
theft and have never stolen anything from any customer in over thirty years of managing property in the Fort Hood area, you have defamed me and have caused harm to my business and reputationDefamation and libel are illegal and I will be taking legal action against you.In Cause # ***, Hunter Rentals V*** *** and *** ***, a case in which I sued the former renters in the Bell County Court, the presiding judge found the ***s guilty of defamation, tortious interference with prospective relations, and fraudLike you, the ***s defamed me via the Revdex.com, a platform that is viewed by thousands of peopleEither you retract your complaint in its entirety, or rest assured my attorney will initiate our lawsuit this week. With regard to your complaint, you state that you were required to pay a $1,security deposit on a house that, “was definitely not worth the $in rent we were paying per month.” Hunter Rentals requires a security deposit that is equal to one month of rentWe only require a higher security deposit for prospective renters that have, for example, a bad mark on their credit report for owing a large sum of money to their former landlordYou state that you only rented the house because you were staying in a motel with your infant son and needed a houseYour statement leads one to believe that the house you rented was your only option, which is an inaccurateThere are over property management companies in the Fort Hood areaAt the time you rented the house, we had a total of thirty properties available, with seven houses renting for $or less, and four houses at $or lessYou had plenty of housing optionsIn your complaint, you state that you made improvements to the house, but fail to mention a single improvementHaving personally viewed the house last week, I found no improvements to the propertyI checked all of our records for the last year, and found no e-mails or communications from you requesting permission to make improvementsI found no communications between my office and your landlords, the property owners, regarding proposed improvements you wished to make Ironically, the entire premise of your complaint is that you are being ripped offYet, Hunter Rentals has charged you nothing! The only action we have taken is the move-out inspection we performed on May 22, At that time, my inspector simply recorded the condition of the house you surrendered, nothing moreThe adjudication of your security deposit will not take place for several weeksIf the house was cleaner at the time you surrendered it versus when you accepted it last year, there is no need for concernAttached are several of close to photos I personally took last week after you vacated. Respectfully, *** ***Broker
Dear *** *** Thank you for allowing me the opportunity to replyOn Wednesday, September 2, 2015, my HVAC technician went to *** *** ***
** *** *** *** to repair the air conditioning system drain line, which was obstructed and leaking inside of the dwelling*** *** had requested this serviceThe technician discovered that the exterior portion of the drain line (outside of the house) had been severely chewed by an animal to the point that it was crimped and preventing water to drain from the evaporator unitMy technician further observed dog feces in the yard*** *** doesn’t feel she should have to pay for the service call to repair the damaged line because the service technician’s photo of the dog feces doesn’t have a time/date stampAll digital photos contain encrypted data.I have attached a copy of the digital photo taken by my maintenance technician along with a display of the photo’s encrypted data, which clearly shows that the photo was taken on Wednesday, September 2, 2015, at 9:AMI have also attached a copy of my maintenance technician’s service log for that entire dayThe service log clearly reflects that my maintenance technician was present at *** *** *** ** *** *** *** **I have also attached a photo of the portion of the damaged drain line my technician repaired, which clearly reflects damage caused by an animal chewing on itAdditionally, I toowent to *** *** *** about 2:PM on Wednesday, September 2, 2015, and also observed dog feces in the yard.We have not accused *** *** of keeping an unauthorized animal nor are we charging her any fees for keeping an unauthorized petHowever, the animal that defecated in her yard and severely chewed her A/C drain line is not a pet that I or the property owner authorizedIt is worth noting that *** ***’s rear yard is entirely fenced and secure and she keeps the gate locked If *** *** would like her landlord, the owner of *** *** ***, to pay for the animal damage to the A/C drain line, I’m going to need something a bit more substantial than a denial based upon a photo of dog feces that lacks a time/date stamp Respectfully, ***
***Broker
The owners of the property spent several thousand dollars performing make-ready repairs and painting the interior of the dwelling prior to the consumer’s occupancy in February We have detailed documentation, photos, and invoices to support thisAny claims to the contrary are simply I stand by my previous assertion that the consumer surrendered the house in untenable conditionThe home in question is a relatively expensive rental property that falls within the parameters of what is considered high-end for the Fort Hood areaThe consumer surrendered the property with the interior walls excessively soiled, smudged, worn, and marked The leasing director that the consumer spoke with on the phone had absolutely no involvement with the resolution of his security depositUnable to answer the consumer’s questions, the leasing director politely reminded the consumer that e-mailing his questions and concerns was the best option for a timely and informative replyAs I stated previously, any dispute arising from the resolution of a security deposit requires a thorough audit of the consumer’s accountThis process involves our examination of hundreds of photos, multiple visits to the property, reviewing our inspector’s detailed inspection notes, and interviewing contractors and maintenance personnel that have performed work on the rental dwellingThe many hours it takes to provide a detailed and thorough review cannot be accomplished over the phone, which is why we instructed the consumer to e-mail us The consumer states that, “This whole thing could have been avoided if they would have picked up the phone to talk.” I submit that had the consumer actually read his security deposit statement when he received it, he would have realized that he was not charged for painting the kitchen and bathroom cabinetsBy failing to read his security deposit statement, the consumer wrongfully accused us of charging him for painting the cabinetsFurther, had the consumer followed our instructions and e-mailed me with his questions and concerns, I would have replied to him in a timely, detailed mannerI further submit that the consumer’s Revdex.com complaint could have been avoided had he not jumped to conclusions and instead followed our instructionsHowever, this didn’t happen because in the words of the consumer, “I don’t care if it says to respond by e-mail.” Lastly, the consumer states that he made improvements to the house such as installing a shed at his own expenseThe consumer neglected to add that while engaging in direct negotiations with the property owners, it was agreed that in exchange for the shed, the property owners would forgo a scheduled rental rate increase when renewing the lease contractThe consumer and the property owners mutually benefitted from this arrangement
Complaint: ***
I am rejecting this response because:The response from the company had more faults than what was included in our move out inspectionA representative at the desk of their company when we received our move out inspection told us that the home owners did not have them make the repairs to fill the nail holes in the residence from their previous tenantsWe do not agree to the term of the property of being in such poor condition that it could not be rentedWe were always very approachable during the duration of our stay and would just want someone to talk to us on the phoneThe fact that when we called to talk to the company the person on the phone said absolutely nothingI don't care if it says to respond by email but I had questions and wanted to talkThis whole thing would have been avoided if they would have picked up the phone to talkYou can't run a business strictly by emailWe made improvements to the house such as adding a shed to the property and a garden at our own expenseWe didn't ask to be paid for it, but when they make it sound we didn't take care of the property it is a complete exaggeration
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We are not at fault for the damage equipmentI quickly tried to resolve this matter as requested in the email sent to us ( please see quote)..."We will need you to address the unauthorized pet issue with our office as soon as possible".As I stated in my previous email I went to the company on 9/2/? to address this matter and was denied three timesMy husband and I had the chance to review the attached pictures, and we are still not in aggreance with the technician findings? The pictures ? reflect that damages were done, it just doesn't reflect that were are to be at fault for themMy husband and I did not find any feces in the yard on 9/2/15, as the worker and *** stated they ? both didAt this point the home owner may need to get involved as we don't own a dog and should not be responsible for this billThe company stated the followingPlease see the quote "With these findings, ? expect to receive a maintenance bill for this repair as this was not fair wear and tear and was caused by an unauthorized dog".My husband and I ? hope that the appropriate action(s) will be taken when resolving this matter.Regards,
Regards,
*** ***
Complaint: ***
I am rejecting this response because:First and foremost, I? responded promptly to the charges that were deducted from my depositInstead of responding with "Mrs***? please allow us time to research this and we will get back to you" I got no responseLeading me to? be even more upset then I initially was.? The statement I sent the Revdex.com was the exact same as what I posted as my reviews go for this companyI added some additional information to my complaint with the Revdex.comPlease do not insinuate that I made up additional accusations and plastered them all over social media, as this is exactly what I sent the Revdex.com as wellWhen I paid my rent for October 2017, I paid through the payment network in which online it showed my balance of $485, which was paid in fullI have always based my amount due on whatever bill was reflected through the networkI would greatly appreciate to see what additional cleaning needed to be done so that I can have a peace of mind as to where my additional $wentNext, in multiple emails I explained how unhappy I was with this home, and everything that has been going on, and also explained that I travel for my job and spent most nights in a hotel versus in this homeThis would explain as to why I never changed the filter in my unit as 80% of my month stay I was physically not in the unit, and had my AC turned off while I was travelingI am requesting to see pictures of the AC Filter you guys claimed to install before move in October of 2016, as I can insure you I never purchased a replacement filter because prior to moving in there were provided, both cutYou are charging me because the filter was not the proper side, yet that was what was provided to meI am a little curious with this one thoughBecause to my knowledge you guys preformed an inspection a few months prior to move out, and I am wondering as to why the filter wasn't brought to my attention at that point in timeI even emailed your office to receive an update from the inspection and was told that you guys have not received the report yetHad I known at this point in time about the filter, it would've been rectifiedIn my dispute I did not dispute the drip pans, the crayons or the light bulbsI disputed the AC Filters and the charge to clean additionallyThere is absolutely no reason to bring up these charges when that is something I agreed withThrough out my stay with Hunter Rentals, and the multiple correspondence back in forth I have kept my composureI do not apologize for getting upset over these additional chargesIt is clear that your definition of "MoReady" and my definition are two different ones, and I am okay with thatYou mentioned in your response that you needed to have adequate time for the ceiling to dry before repairI emailed July 25, at 8:AM about the leak with the bath tubThe technician came out July 26th, and left me a noteOn August 12th, I sent the following email - "The leak in my bathroom has yet to be fixedThere is absolutely no sense of urgency for a ceiling that is leaking from a toilet upstairsThis is beyond frustrating and I'm so fed upI turned my notice in today" The following day, August 13th at 5:PM, I sent a follow up emailOn August 14th, Ida Gayton responded to my email that stated they are requesting an estimate to see about the cost of the hole being fixsedOn September 4, at 2:PM I sent an additional email requesting someone to please come repair the holeThis is a month and a half past the time that the hole was createdThis is more than enough time to let the damage "dry." Back In September when I inquired about an additional stay it was due to the fact that I was not going to be in town to move my belongingsIt was not because I loved staying at this residenceThe reason and sole purpose of selecting this home is because I was newly divorced and needed to get back on my feetUnderstand, that this was my choice to select this home and I told my self It would only be a year until I can get into a home that was best fit for me and my two daughtersBack In September I was gone days out of the month traveling for my jobI wasn't entirely too sure if I would be out by October 31st (The date I put my move out notice for) Or if I would need more timeI am not entirely too sure why an inquiring mind is being used against meLastly, I was searching for a home on Trulia and stumbled across a home that I thought looked niceI did not know who the company was that leased the property, I simply hit the "Contact Now" button to inquire about the propertyHad I known it was your property, I would've moved aloneI did politely get a response that the property was no longer available and I moved right alongYou are taking the one time I inquired about another property, and the one time I inquired about possibly extending my stay as me actually appreciating your company, and what you guys have to offerSince you seem to have all the emails and correspondence between each other, do you have the? email where I asked about having someone take over my lease? That? right there is how? unhappy I was, that I was willing to pay the additional deposit, and have a? "Room mate"? to take over my leaseNow it is clear that we aren't going to see eye to eye, or that you are even willing? to help or assist in anyway possible about my frustrationsI would think that the multiple emails sent back in forth to each other, and the multiple times I spoke about being unsatisfied that you guys would understand the situation and think about a different solution versus being a money hungry property? management company.? Is it possible to reimburse for the air? filters and half of what I paid to clean the property? A total of $is what I am requesting at this point in time, as well as the details of the? additional cleaning that needed? to be done.I as well have pictures, and emails that I would be more than happy to send in response to what is needing to be addressed? ?
Regards,
*** ***
Hunter Rentals & Property Management goes to great lengths to ensure that all its residents are familiar with the requirements of their lease contract and what is expected of them at the time they surrender their home when moving outIn this case, the renter and/or her Power of Attorney (POA)
received and signed for a copy of the Hunter Rentals & Property Management cleaning requirements at the commencement of her initial lease contractThe cleaning guidelines, if followed, enable our residents to vacate with no cleaning deficienciesThe cleaning guidelines are essentially a resident’s roadmap to passing the cleaning portion of the move-out inspectionThe renter in this case also received and signed for a second copy of the cleaning guidelines at the time she submitted her written notice to vacateApproximately one week after receiving the renter’s notice to vacate, Hunter Rentals provided her with yet a third copy of the cleaning guidelines and a letter acknowledging her notice to vacateThe move-out acknowledgement letter provided her with step-by-step instructions specifically intended to assist her with passing her cleaning inspection and maximizing her security deposit refundHunter Rentals did not schedule the renter’s move-out inspectionThe renter selected the exact date and time that she desired her move-out inspection to be performed, which was July 29, 2016, at 8:AMShe specifically selected this date as the time the dwelling would be returned to Hunter Rentals in clean, ready-to-surrender conditionThe move-out acknowledgement letter the renter received several weeks prior to vacating specifically states, “Begin preparing for your final inspection nowAllow yourself enough time to properly prepare your home and yard for your move-out inspectionNo cleaning is allowed at or during the move-out inspection.” The Hunter Rentals property inspectors have a set amount of time allocated for each inspection performed, which is why inspection appointments are scheduled in advanceWe strive to provide a detailed and thorough inspection for each renter within the allotted timeIt is for this reason that we do not allow cleaning during the move-out inspectionOur property inspectors do not have sufficient time to conduct an inspection if they must stand idle while waiting for the resident to complete his or her cleaning or go back through the property to re-inspect items that were initially noted as dirtyBy her own admission, the renter in this case stated that she was still cleaning her home when the inspector arrivedShe simply didn’t follow our cleaning guidelines and was ill prepared for the inspection date and time she herself scheduledThe move-out inspection performed by our inspector included four legal sized pages of written notes and hundreds of photosOn her written notes, the inspector identified (circled) in excess of fifty deficient surfaces, such as floors, base boards, appliances, blinds, ceiling fans, etcTo further document these deficiencies, she wiped every deficient surface with a Clorox wipe and cataloged each item by taking photosIn this case, we provided the renter with over one hundred digital cleaning photos taken by the inspectorIn the photos we provided to the renter, dead bugs could be seen in the light fixture globes, the ceiling fans were coated with heavy black silt and dust, the inside of the dishwasher was excessively soiled, the stove hood vent was caked with heavy grease, there was pet hair on the tile floors, the kitchen sink faucet was caked with food residue, there was heavy hair and discolorations on the exterior of the commodes as well as dirty streaks in the commode basinsEvery blind and window inspected was dirty, every base board, every door, the refrigerator crisper covers were covered with heavy food residue, the refrigerator kick plate was dirty as were the refrigerator door sealsThere were walls with food splatters, light switches that were soiled and smeared with dirty finger printsIn short, virtually every surface, appliance, and item in the renter’s home was in need of cleaning In this case, the renter failed to follow our valuable guidelines and cleaning instructions in spite of our proactive attempts to assist herShe clearly did not allow herself enough time to prepare the property for her move-out inspection as evidenced by the numerous cleaning deficiencies we documented and the fact that she was still cleaning her home when our inspector arrivedThe renter set the date and time of her move-out inspection and Hunter Rentals provided a property inspector to perform a fair, detailed, and thorough inspection of the propertyWe could have rescheduled the renter’s move-out inspection had she given us the courtesy of a phone call prior to the morning of July 29, 2016, to tell us her home was not ready for the inspectionThe renter has stated that our property inspector soiled her home and caused the cleaning deficiencies while performing her move-out inspection, which is falseOur photos tell a much different story We have spent countless hours corresponding with the renter over this matter and have provided her with photos and documentationIt is clear from her persistence that she is not interested in the facts or anything we have to sayShe refuses to take any personal responsibility for the condition in which she relinquished her homeThe cleaning charges to the renter’s security deposit are fair and without errorThere is nothing further we can do for the renter in this case
The consumer rented an apartment from Hunter Rentals and Property Management on October 11, 2016, and subsequent to submitting her written notice to vacate, she surrendered the apartment on October 24, As required by Texas statute, we adjudicated the consumer’s security deposit within thirty
days of her surrender of the apartment, and she received her security deposit statement along with a list of itemized deductions, on Friday, November 17, 2017, at 2:PMOn Friday, November 17, 2017, approximately thirty-three minutes after she received her security deposit statement, rather than allow us adequate time to audit and review her account, the consumer sent us an e-mail in which she announced her intent to write reviews about us (Hunter Rentals) on every available platformAlmost immediately, we discovered that the consumer had already written visceral, dishonest, and harmful postings about us on social mediaThe consumer’s lease contract expired on September 30, 2017, but she opted to accept a month-to-month agreement, and agreed to pay an additional $of rent for the month of OctoberAlthough the consumer failed to pay the required $month-to-month fee, I waived the fee, which allowed her to save the $and avoid late payment penalties for the month of OctoberThe consumer paid a security deposit in the amount of $The consumer was required to surrender the apartment cleaned to the standards she agreed upon in her lease contract, and to provide a receipt for having the carpets professionally steam cleanedThe carpet cleaners she hired did an excellent job and the carpets passed our move-out inspectionThe consumer informed us that she hired and paid a company to clean her apartment prior to her move-out inspectionHowever, the apartment was insufficiently cleaned and subsequently failed our move-out inspectionThe consumer entered into a contract with a cleaning company, she paid them money for their services, and they accepted her money and did an extremely poor job of cleaning her apartmentI am at a loss as to why the consumer is upset with us regarding her failed cleaning inspection when she hired someone else to clean her apartment and they did an unacceptable job and took her moneyThe consumer had ample opportunity to properly clean and prepare her apartment for her move-out inspectionThe consumer received and accepted our published guidelines for the move-out inspection and cleaning requirements on three separate occasionsThe first copy she received was when she signed her lease contractContractually, she knew exactly what was required of her in order to pass her move-out inspectionShe received a second copy of our cleaning guidelines at the time she submitted her written notice to vacate on August 12, which was approximately seventy-seven days prior to her move-out inspectionShe received yet a third copy of the cleaning guidelines approximately one week after she submitted her notice to vacate along with a move-out notice acknowledgement letter from usIn the letter, we outlined what the consumer needed to do in order to receive a full security deposit refund and to pass her move-out inspectionYet, in spite of our efforts to assist her passing her move-out inspection, she failed to follow our cleaning guidelines and didn’t even bother to show up for this extremely important inspectionThe date and time of the move-out inspection was set by the consumer, not usAlthough the consumer failed her cleaning inspection, we gave her a discounted cleaning rate, and reduced the full cleaning charge by $Between the month-to-month fee we waived and the discounted cleaning charge, I saved the consumer $In her letter, the consumer has insinuated that her apartment was filthy at the time she moved inThis is entirely falseWe performed a thorough and detailed moinspection of the apartment and took hundreds of digital photosThe apartment was satisfactorily cleaned to our standards at the time she accepted it, with one exceptionThe mini blind in the living room was dustyPer her lease contract, the consumer conducted her own condition inspection of the apartment within forty-eight hours of signing her lease agreementOn her written condition inspection, the only item she noted as being dirty was the living room mini blind, and she provided us a photo as evidenceThe $discount she received off of the full cost of cleaning her apartment is more than adequate compensation for this one itemIn addition to the cost of cleaning, the consumer had five additional deficiencies charged to her security depositThe first involved the apartment’s air conditioning filterAt the time she moved into the apartment, the consumer was provided a new, clean x air filter as well as a second spare filter of the same sizeAt the time of her move-out inspection, we discovered the air filter was the incorrect size and had been cut along the entire edge in order to make it fit in the unitFor this reason, the consumer was charged $to have a technician purchase and install the proper size filterOn Friday, November 17, 2017, at 2:PM, the consumer sent us an e-mail in which she stated, “The AC filter that was in my unit was the exact filter I moved in withI didn’t change or remove (expletive)!” This statement alone is justification for her to be charged for the cost of replacing the air filterThe consumer was required to replace her air filter monthlyThere is no way her air filter could be clean and new after a year of useBut placing that statement aside, we have photos of the new filter that was in her apartment one year ago, and photos of the incorrect filter that she left in the unitThe latter had been cut to fit and is an entirely different filter in both color and qualityThe consumer was required to replace all four stove drip pans prior to surrendering the apartmentShe had brand new drip pans at the time she moved into the apartmentThe photos taken during her move-out inspection clearly show they are dirty and not newIn her child’s bedroom, our inspector noted crayon drawings on the windowsillThe crayon drawings were not present when the consumer moved into the apartmentWhile performing her own 48-hour condition inspection of the apartment last year, the consumer even provided us with a photo of this same windowsill, with no crayon drawings on it. Lastly, the consumer was charged for two light bulbs that were found inoperative at the time of her move-out inspectionThe consumer was responsible to replace all burned out light bulbs prior to surrendering the apartmentPhotos taken during her moinspection clearly show the light bulbs were workingPhotos taken during her move-out inspection show these two light bulbs outIn summary, our adjudication of the consumer’s security deposit was spot on and without errorIf the Revdex.com would like to view all of the cleaning deficiency photos as well as photos that validate the five additional itemized charges, I will be happy to mail them to the Revdex.comThe Revdex.com’s current format for responding to consumer disputes does not allow me at attach all of the supporting photos and documentsThe consumer states that one of her problems was that her apartment became infested with bed bugs three months after she moved inAt the time the consumer moved into her apartment, no insect infestation existedWe even had a licensed pest control company perform a courtesy treatment and inspection of her apartment at the time she signed her lease contract, which is our customary policyAs part of her lease contract, the consumer signed a bed bug addendum, in which she agreed that the apartment was insect freeAdditionally, the consumer’s lease contract placed the responsibility of pest control upon herThe property owner, her landlord, had the responsibility to maintain pest control on the exterior of the apartment buildingThe bed bug addendum the consumer signed provided her with important information regarding everything she needed to know about these insectsIt is indeed unfortunate that bed bugs were introduced into her apartment, but the consumer and/or her occupants were responsible for the infestation she experiencedThis had nothing to do with us or the landlordThe consumer states that while she lived in the apartment, a leak from the apartment above her bathroom began to drip over her shower/tubOn July 25, 2017, at 8:AM, the consumer e-mailed us to report that she had a leak above her bathtubShe stated that she could hear the sound of dripping waterThat same day, we created a work order (WO#***), and assigned a technician to go to the apartmentWithin twenty-four hours, the technician entered the apartment, and with the cooperation of the upstairs renter, was able to determine the source and cause of the dripping waterThe next day, a licensed plumber repaired the leak (WO#***)The technician that investigated the leak cut a small hole in the bathroom ceilingThe drywall man that eventually patched the ceiling cut a 1’ x 1’ hole in order to properly patch the damaged areaWe deliberately delayed the ceiling repair in order for the ceiling to adequately dry out and to ensure that no further leaks developedThe hole that was cut in the ceiling of the bathroom did not create a roach infestationAny roaches the consumer observed were likely already presentOn Sunday, September 17, 2017, at 8:PM, the consumer e-mailed us to report that her water heater was leakingThe next morning, at approximately 9:AM, our HVAC technician went to the apartment and discovered that the air conditioner drain line was cracked below the concrete foundationWithin twenty-four hours, we had a contractor replace the cracked drain lineThe air conditioner was operating properly and draining fine when the technician completed the repairThe apartment that the consumer rented from us was built in the 1970s and is approximately forty years oldIt is the oldest apartment building we manage and consists of four two-bedroom, one bathroom apartmentsThe monthly rent for each of these apartments makes them the least expensive apartments in our inventoryAlthough the apartments are not new, they are in good, tenable conditionWe would not manage them if they were in poor conditionPeople that rent these apartments do so because they are extremely affordableThe consumer was not forced to rent her apartmentShe accepted it willingly at the price and terms being offeredClearly, it suited her needs at that timeRegardless of age, new or old, any property can experience the same maintenance issues with leaks, air conditioner problems, etcAnd while older properties will generally have a higher incidence of needed maintenance, we always responded to the consumer’s repair needs in a timely, professional mannerI am of the opinion that the consumer, within minutes of receiving her partial security deposit refund, assaulted us on social media (and as she stated, “every available platform.”) because she was counting on a full refund of her depositRather than engage us in a civil manner and support her security deposit dispute with facts, she has instead chosen to state falsehoods and express her disdain for us via social mediaSince we did not err in our resolution of her security deposit, no amount of hating and intimidation by her will compel us to alter the just and legal deductions from her security depositThe consumer has posted many terrible and harmful statements about Hunter Rentals on social media, yet on September 17, 2017, at 4:PM, she inquired about extending her tenancy with usOn Wednesday, September 20, 2017, at 8:AM, the consumer e-mailed us and inquired about renting one of our available single-family homesOn the one hand, the consumer finds our company and services acceptable enough to extend her lease or to rent another property from usOn the other hand, she is telling prospective customers, “Please run away from this company, they will haunt you in your dreams.” The consumer’s failure to accept personal responsibility for the outcome of her security deposit resolution and multiple attacks upon the integrity and reputation of Hunter Rentals in the absence of just cause are reprehensibleWithin the next twenty-four hours, I shall provide the consumer with photos of cleaning deficiencies that warranted the full cleaning of her apartmentI shall also provide her with photos that substantiate the five other itemized deficiencies for which she was held liableRespectfully, *** *** Broker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** and her husband signed a legally binding Texas Apartment Association(TAA) Lease Contract with *** ***, their landlord and owner of *** ***
*** ***Paragraph 13.1, page 2, of their TAA Lease Contract states, “You must promptly pay or reimburse us for loss, damage, consequential damages,government fines or charges, or cost of repairs or services in the dwelling because of a lease or rules violation; improper use; negligence; other conductby you, your invitees, your occupants, or your guests; or any other cause not due to our negligence or fault as allowed by law, except for damages by acts of God to the extent theycouldn’t be mitigated by your action or inaction.” The damage to their home’s central air conditioning drain line and subsequent leakage into the dwelling was unquestionably caused by an animal that chewed the drainline until it became crimped closedThis damage was not caused by *** ***. *** ***’s lease contract clearly states that the cost of repairing thedamage is her responsibility *** *** initially denied any responsibility for the damage because the HVAC technician’s digital photo did not have a time/date stampNow that I haveprovided irrefutable proof of the validity of the digital photo, she has simply chosen to deny any responsibility for the damage Again, I am not alleging that *** *** is keeping an unauthorized animal in her homeHowever, the animal that caused the damage to the drain line anddefecated in the yard was not authorized by *** *** or *** ***, which means it was unauthorized.There is no denying that the damage to the drain line and subsequent water leak in the dwelling was caused by an animalWe have a lease contract that legally placesthe responsibility for the cost to repair the drain line with *** ***As I stated earlier, if *** *** feels she isn’t responsible for the cost torepair the drain line and would like me to approach her landlord and request that he pay for the service, I need a plausible explanation from her as to howthe damage occurredIt doesn’t have to be complicatedJust a reasonable, rational, persuasive explanation that I can present to the property owner forhis considerationI get it that she doesn’t want to pay for the repairShe’s made that abundantly apparentSimply not wanting to pay does not constitute acompelling argument to sway the property owner to eat the repair cost. Respectfully,*** ***Broker
Tell us why here...Dear Consumer, Theft is a crimeSteeling is illegalIn your complaint, you have accused me of theftSince I have not committed
theft and have never stolen anything from any customer in over thirty years of managing property in the Fort Hood area, you have defamed me and have caused harm to my business and reputationDefamation and libel are illegal and I will be taking legal action against you.In Cause # ***, Hunter Rentals V*** *** and *** ***, a case in which I sued the former renters in the Bell County Court, the presiding judge found the ***s guilty of defamation, tortious interference with prospective relations, and fraudLike you, the ***s defamed me via the Revdex.com, a platform that is viewed by thousands of peopleEither you retract your complaint in its entirety, or rest assured my attorney will initiate our lawsuit this week. With regard to your complaint, you state that you were required to pay a $1,security deposit on a house that, “was definitely not worth the $in rent we were paying per month.” Hunter Rentals requires a security deposit that is equal to one month of rentWe only require a higher security deposit for prospective renters that have, for example, a bad mark on their credit report for owing a large sum of money to their former landlordYou state that you only rented the house because you were staying in a motel with your infant son and needed a houseYour statement leads one to believe that the house you rented was your only option, which is an inaccurateThere are over property management companies in the Fort Hood areaAt the time you rented the house, we had a total of thirty properties available, with seven houses renting for $or less, and four houses at $or lessYou had plenty of housing optionsIn your complaint, you state that you made improvements to the house, but fail to mention a single improvementHaving personally viewed the house last week, I found no improvements to the propertyI checked all of our records for the last year, and found no e-mails or communications from you requesting permission to make improvementsI found no communications between my office and your landlords, the property owners, regarding proposed improvements you wished to make Ironically, the entire premise of your complaint is that you are being ripped offYet, Hunter Rentals has charged you nothing! The only action we have taken is the move-out inspection we performed on May 22, At that time, my inspector simply recorded the condition of the house you surrendered, nothing moreThe adjudication of your security deposit will not take place for several weeksIf the house was cleaner at the time you surrendered it versus when you accepted it last year, there is no need for concernAttached are several of close to photos I personally took last week after you vacated. Respectfully, *** ***Broker
Dear *** *** Thank you for allowing me the opportunity to replyOn Wednesday, September 2, 2015, my HVAC technician went to *** *** ***
** *** *** *** to repair the air conditioning system drain line, which was obstructed and leaking inside of the dwelling*** *** had requested this serviceThe technician discovered that the exterior portion of the drain line (outside of the house) had been severely chewed by an animal to the point that it was crimped and preventing water to drain from the evaporator unitMy technician further observed dog feces in the yard*** *** doesn’t feel she should have to pay for the service call to repair the damaged line because the service technician’s photo of the dog feces doesn’t have a time/date stampAll digital photos contain encrypted data.I have attached a copy of the digital photo taken by my maintenance technician along with a display of the photo’s encrypted data, which clearly shows that the photo was taken on Wednesday, September 2, 2015, at 9:AMI have also attached a copy of my maintenance technician’s service log for that entire dayThe service log clearly reflects that my maintenance technician was present at *** *** *** ** *** *** *** **I have also attached a photo of the portion of the damaged drain line my technician repaired, which clearly reflects damage caused by an animal chewing on itAdditionally, I toowent to *** *** *** about 2:PM on Wednesday, September 2, 2015, and also observed dog feces in the yard.We have not accused *** *** of keeping an unauthorized animal nor are we charging her any fees for keeping an unauthorized petHowever, the animal that defecated in her yard and severely chewed her A/C drain line is not a pet that I or the property owner authorizedIt is worth noting that *** ***’s rear yard is entirely fenced and secure and she keeps the gate locked If *** *** would like her landlord, the owner of *** *** ***, to pay for the animal damage to the A/C drain line, I’m going to need something a bit more substantial than a denial based upon a photo of dog feces that lacks a time/date stamp Respectfully, ***
***Broker
The owners of the property spent several thousand dollars performing make-ready repairs and painting the interior of the dwelling prior to the consumer’s occupancy in February We have detailed documentation, photos, and invoices to support thisAny claims to the contrary are simply I stand by my previous assertion that the consumer surrendered the house in untenable conditionThe home in question is a relatively expensive rental property that falls within the parameters of what is considered high-end for the Fort Hood areaThe consumer surrendered the property with the interior walls excessively soiled, smudged, worn, and marked The leasing director that the consumer spoke with on the phone had absolutely no involvement with the resolution of his security depositUnable to answer the consumer’s questions, the leasing director politely reminded the consumer that e-mailing his questions and concerns was the best option for a timely and informative replyAs I stated previously, any dispute arising from the resolution of a security deposit requires a thorough audit of the consumer’s accountThis process involves our examination of hundreds of photos, multiple visits to the property, reviewing our inspector’s detailed inspection notes, and interviewing contractors and maintenance personnel that have performed work on the rental dwellingThe many hours it takes to provide a detailed and thorough review cannot be accomplished over the phone, which is why we instructed the consumer to e-mail us The consumer states that, “This whole thing could have been avoided if they would have picked up the phone to talk.” I submit that had the consumer actually read his security deposit statement when he received it, he would have realized that he was not charged for painting the kitchen and bathroom cabinetsBy failing to read his security deposit statement, the consumer wrongfully accused us of charging him for painting the cabinetsFurther, had the consumer followed our instructions and e-mailed me with his questions and concerns, I would have replied to him in a timely, detailed mannerI further submit that the consumer’s Revdex.com complaint could have been avoided had he not jumped to conclusions and instead followed our instructionsHowever, this didn’t happen because in the words of the consumer, “I don’t care if it says to respond by e-mail.” Lastly, the consumer states that he made improvements to the house such as installing a shed at his own expenseThe consumer neglected to add that while engaging in direct negotiations with the property owners, it was agreed that in exchange for the shed, the property owners would forgo a scheduled rental rate increase when renewing the lease contractThe consumer and the property owners mutually benefitted from this arrangement
Complaint: ***
I am rejecting this response because:The response from the company had more faults than what was included in our move out inspectionA representative at the desk of their company when we received our move out inspection told us that the home owners did not have them make the repairs to fill the nail holes in the residence from their previous tenantsWe do not agree to the term of the property of being in such poor condition that it could not be rentedWe were always very approachable during the duration of our stay and would just want someone to talk to us on the phoneThe fact that when we called to talk to the company the person on the phone said absolutely nothingI don't care if it says to respond by email but I had questions and wanted to talkThis whole thing would have been avoided if they would have picked up the phone to talkYou can't run a business strictly by emailWe made improvements to the house such as adding a shed to the property and a garden at our own expenseWe didn't ask to be paid for it, but when they make it sound we didn't take care of the property it is a complete exaggeration
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We are not at fault for the damage equipmentI quickly tried to resolve this matter as requested in the email sent to us ( please see quote)..."We will need you to address the unauthorized pet issue with our office as soon as possible".As I stated in my previous email I went to the company on 9/2/? to address this matter and was denied three timesMy husband and I had the chance to review the attached pictures, and we are still not in aggreance with the technician findings? The pictures ? reflect that damages were done, it just doesn't reflect that were are to be at fault for themMy husband and I did not find any feces in the yard on 9/2/15, as the worker and *** stated they ? both didAt this point the home owner may need to get involved as we don't own a dog and should not be responsible for this billThe company stated the followingPlease see the quote "With these findings, ? expect to receive a maintenance bill for this repair as this was not fair wear and tear and was caused by an unauthorized dog".My husband and I ? hope that the appropriate action(s) will be taken when resolving this matter.Regards,
Regards,
*** ***
Complaint: ***
I am rejecting this response because:First and foremost, I? responded promptly to the charges that were deducted from my depositInstead of responding with "Mrs***? please allow us time to research this and we will get back to you" I got no responseLeading me to? be even more upset then I initially was.? The statement I sent the Revdex.com was the exact same as what I posted as my reviews go for this companyI added some additional information to my complaint with the Revdex.comPlease do not insinuate that I made up additional accusations and plastered them all over social media, as this is exactly what I sent the Revdex.com as wellWhen I paid my rent for October 2017, I paid through the payment network in which online it showed my balance of $485, which was paid in fullI have always based my amount due on whatever bill was reflected through the networkI would greatly appreciate to see what additional cleaning needed to be done so that I can have a peace of mind as to where my additional $wentNext, in multiple emails I explained how unhappy I was with this home, and everything that has been going on, and also explained that I travel for my job and spent most nights in a hotel versus in this homeThis would explain as to why I never changed the filter in my unit as 80% of my month stay I was physically not in the unit, and had my AC turned off while I was travelingI am requesting to see pictures of the AC Filter you guys claimed to install before move in October of 2016, as I can insure you I never purchased a replacement filter because prior to moving in there were provided, both cutYou are charging me because the filter was not the proper side, yet that was what was provided to meI am a little curious with this one thoughBecause to my knowledge you guys preformed an inspection a few months prior to move out, and I am wondering as to why the filter wasn't brought to my attention at that point in timeI even emailed your office to receive an update from the inspection and was told that you guys have not received the report yetHad I known at this point in time about the filter, it would've been rectifiedIn my dispute I did not dispute the drip pans, the crayons or the light bulbsI disputed the AC Filters and the charge to clean additionallyThere is absolutely no reason to bring up these charges when that is something I agreed withThrough out my stay with Hunter Rentals, and the multiple correspondence back in forth I have kept my composureI do not apologize for getting upset over these additional chargesIt is clear that your definition of "MoReady" and my definition are two different ones, and I am okay with thatYou mentioned in your response that you needed to have adequate time for the ceiling to dry before repairI emailed July 25, at 8:AM about the leak with the bath tubThe technician came out July 26th, and left me a noteOn August 12th, I sent the following email - "The leak in my bathroom has yet to be fixedThere is absolutely no sense of urgency for a ceiling that is leaking from a toilet upstairsThis is beyond frustrating and I'm so fed upI turned my notice in today" The following day, August 13th at 5:PM, I sent a follow up emailOn August 14th, Ida Gayton responded to my email that stated they are requesting an estimate to see about the cost of the hole being fixsedOn September 4, at 2:PM I sent an additional email requesting someone to please come repair the holeThis is a month and a half past the time that the hole was createdThis is more than enough time to let the damage "dry." Back In September when I inquired about an additional stay it was due to the fact that I was not going to be in town to move my belongingsIt was not because I loved staying at this residenceThe reason and sole purpose of selecting this home is because I was newly divorced and needed to get back on my feetUnderstand, that this was my choice to select this home and I told my self It would only be a year until I can get into a home that was best fit for me and my two daughtersBack In September I was gone days out of the month traveling for my jobI wasn't entirely too sure if I would be out by October 31st (The date I put my move out notice for) Or if I would need more timeI am not entirely too sure why an inquiring mind is being used against meLastly, I was searching for a home on Trulia and stumbled across a home that I thought looked niceI did not know who the company was that leased the property, I simply hit the "Contact Now" button to inquire about the propertyHad I known it was your property, I would've moved aloneI did politely get a response that the property was no longer available and I moved right alongYou are taking the one time I inquired about another property, and the one time I inquired about possibly extending my stay as me actually appreciating your company, and what you guys have to offerSince you seem to have all the emails and correspondence between each other, do you have the? email where I asked about having someone take over my lease? That? right there is how? unhappy I was, that I was willing to pay the additional deposit, and have a? "Room mate"? to take over my leaseNow it is clear that we aren't going to see eye to eye, or that you are even willing? to help or assist in anyway possible about my frustrationsI would think that the multiple emails sent back in forth to each other, and the multiple times I spoke about being unsatisfied that you guys would understand the situation and think about a different solution versus being a money hungry property? management company.? Is it possible to reimburse for the air? filters and half of what I paid to clean the property? A total of $is what I am requesting at this point in time, as well as the details of the? additional cleaning that needed? to be done.I as well have pictures, and emails that I would be more than happy to send in response to what is needing to be addressed? ?
Regards,
*** ***