Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
GOOD AFTERNOON,OUR MANAGER CHRIS G [redacted] STATED THAT HE HAS SENT THE ITEMIZED LIST AND PRICE TO THE CUSTOMER ON MONDAY, JULY 27THWE WILL AWAIT YOUR RESPONSE.THANK YOU!
New comment from complainant.My mom, the elderly client, is sick with worry hoping to resolve this issueTo date, no response has been received concerning our statement to pay $391.17, the amount Mr.Rooter wrote on their last itemized invoice for the 'removal of the shower stall unit'A money order (# [redacted] drawn in New York Community Bank) was mailed via registered mail to MrRooter, [redacted] , [redacted] ***This payment satisfies [redacted] ***'s bill for services rendered by MrRooter, for the removal of the shower stall on July 8, 2015.Thank you for your time and efforts.Sincerely, [redacted]
Ref: Complaint # [redacted] [redacted] [redacted] **. [redacted] *** Mr. Rooter Plumbing would like to begin by apologizing as this is the first we are hearing of the proposal not being "readable". A typed copy as well as this letter will be sent to [redacted] and... the RevDex.com. The entire project was handled by [redacted] . Tice contract must have been "readable" at the time due to signature lines of acceptance being initialed and signed by [redacted] ? Per our proposal and invoice, there was no request made nor was a charge collected for site drawings. Mr. Rooter Plumbing had in fact sent a technician out and he did make a sketch for her free of charge, a copy is attached as well. [redacted] had been notified repeatedly that our yard work was completed at the completion of the project. As a favor, also free of charge, Mr. Rooter Plumbing made two additional visits to remove large landscape figurines and provided additional clean up to help with the sale of the home. Work done above ground on downspouts and gutters was completed by a gutter company sub contracted by Mr. Rooter Plumbing. Mr. Rooter Plumbing had the gutter company return and address the issues, we were unaware that it was still unsatisfactory and will follow up. Mr. Rooter will be in touch on that issue.
We have reached out to the customer by phone and email, for over a week, and have not received a response back We wanted to make this right with the customer, but cannot with the lack of communication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] 11:AM (hours ago)to me Dear [redacted] – Just received your notification that this complaint has been closed due to our lack of response to the 07/20/response from MrRotorWe never received notification of the 07/20/response from MrRotor which is why we have not responded to their latest comments Since the system is not allowing me to respond I thought I would send this direct to youYes, the price of the house has been lowered over the years in an attempt to sell it, but what we are referring to is the fact that we had a written sales agreement for $335,pending the buyers independent inspection of the houseOnce the inspection was completed they listed many items that they wanted addressed, including the gutter and yardIn order to keep the sale going forward and to avoid additional repair expenses we agreed to lower the price an additional $3,to the final sale price of $332,Hence the figure that we requestedMy mother and I are at a loss as to what to do on this It is more than just the gutter and yard issuesIt has been a lack of their follow up and customer service As an example; The title company used for the closing requested that MrRotor provide them proof of payment by us for the work done so that they could issue warranty insurance for the new ownerAfter a couple of weeks of trying to get a simple form signed, the title company came to us for proof of the various payments(Plumbing and basement restoration work) Fortunately we were able to provide them with the needed information, but it shouldn’t have been such a major issue and should have been handled by MrRotorThey never followed up with what they said they were going to doIn fact they stated in one of their responses to this Revdex.com complaint that they would mail us the originals of the attachments (letter, typed work order and drawing of pipe locations) we never received themAn example of the various internal departments not communicating with each other: MrRotor also installed a hot water tank during this transaction and we called the office at least half a dozen times requesting the paperwork on the new tank in order to leave it for the new ownersIt took almost four weeks and then we received a photocopy of the informationWe later discovered that the original paperwork had been attached to the hot water tank in the basementMy point is why didn’t someone just tell us that it was attached to the new tank instead of us having to nag and fussThe communication between the various internal departments is terribleI could go on about many other issues, but I am sure that it would fall on deaf earsIt is hard for me to comprehend how a business can be so combative with customers especially after spending $20, It feels like once MrRotor gets the money and completes the job, they are off to the next job and could care less about folland customer serviceAll I know is if we provided customer service like they do we would have been out of business a long time agoAs an insurance agent, we are asked by our customers to recommend various contractors and there is no doubt that they will never be recommended by usYour help and suggestions on how to proceed would be greatly appreciated [redacted] , President [redacted] INSURANCE SERVICE, INC.***[email protected](440) 949-7171Fax (440) 949-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Each time we have missed a call or received an email from Mr Plumber we have attempted to respond, but have had phone calls continually screened, and have not received emails back. Voice messages that we have left have been returned week(s) after leaving them. This has lead us to believe that Mr Plumber has no real desire to address the situation and is simply stalling the resolution process. Also, due to the length or time it has taken Mr Plumber to respond at all and the necessity of the repairs, we have been forced to contact another plumber to address the situation.At this point we would like to close this complaint, as unsatisfied customers, and instead log a negative review of Mr Plumber with the Revdex.com
Regards,
*** ***
Good Afternoon,After a further review of this job, I agree that the rest of the work needs to be completedThis will be done at no chargeWe will contact Ms*** to schedule.Thank You,*** ***
Mr Rooters response is only partly trueRepairman did fix problems 'he found'! However our complaint was a serious water leak in the basement - coming from the from the showerThat was not fixed! I understand that they don't do caulkingChris told me that after he inspected the jobHe also promised an adjustment on the charges and that he would call us with the amount of refund the next dayHe did not call nor respond to our many phone callsHad he called us, as promised, $would have been satisfactoryWith all the extra time and effort I've ad to put into this, I'll settle for $200.!
Good Morning,I have CC our bookkeeper in our Columbus office to mail a full refund of the $to *** ***Please be advised that she is on vacation and will return on January 5th so please allow the time for the check to be cut and mailed.Thank You,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good Morning,I spoke to Mr. [redacted] this morning and we have agreed to give him a good faith adjustment of $192.75. I have already processed the refund this morning as well.Thank You!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: The check from MrRooter was received on 2-13- Regards, [redacted] ***
GOOD AFTERNOON,OUR MANAGER CHRIS G [redacted] STATED THAT HE HAS SENT THE ITEMIZED LIST AND PRICE TO THE CUSTOMER ON MONDAY, JULY 27THWE WILL AWAIT YOUR RESPONSE.THANK YOU!
New comment from complainant.My mom, the elderly client, is sick with worry hoping to resolve this issueTo date, no response has been received concerning our statement to pay $391.17, the amount Mr.Rooter wrote on their last itemized invoice for the 'removal of the shower stall unit'A money order (# [redacted] drawn in New York Community Bank) was mailed via registered mail to MrRooter, [redacted] , [redacted] ***This payment satisfies [redacted] ***'s bill for services rendered by MrRooter, for the removal of the shower stall on July 8, 2015.Thank you for your time and efforts.Sincerely, [redacted]
There is nothing more for us to add We stand by our original statement which is the truthful response
Upon receipt of the money order we will consider the matter closedThank You
Ref: Complaint # [redacted] [redacted] [redacted] **. [redacted] *** Mr. Rooter Plumbing would like to begin by apologizing as this is the first we are hearing of the proposal not being "readable". A typed copy as well as this letter will be sent to [redacted] and... the RevDex.com. The entire project was handled by [redacted] . Tice contract must have been "readable" at the time due to signature lines of acceptance being initialed and signed by [redacted] ? Per our proposal and invoice, there was no request made nor was a charge collected for site drawings. Mr. Rooter Plumbing had in fact sent a technician out and he did make a sketch for her free of charge, a copy is attached as well. [redacted] had been notified repeatedly that our yard work was completed at the completion of the project. As a favor, also free of charge, Mr. Rooter Plumbing made two additional visits to remove large landscape figurines and provided additional clean up to help with the sale of the home. Work done above ground on downspouts and gutters was completed by a gutter company sub contracted by Mr. Rooter Plumbing. Mr. Rooter Plumbing had the gutter company return and address the issues, we were unaware that it was still unsatisfactory and will follow up. Mr. Rooter will be in touch on that issue.
We have reached out to the customer by phone and email, for over a week, and have not received a response back We wanted to make this right with the customer, but cannot with the lack of communication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] 11:AM (hours ago)to me Dear [redacted] – Just received your notification that this complaint has been closed due to our lack of response to the 07/20/response from MrRotorWe never received notification of the 07/20/response from MrRotor which is why we have not responded to their latest comments Since the system is not allowing me to respond I thought I would send this direct to youYes, the price of the house has been lowered over the years in an attempt to sell it, but what we are referring to is the fact that we had a written sales agreement for $335,pending the buyers independent inspection of the houseOnce the inspection was completed they listed many items that they wanted addressed, including the gutter and yardIn order to keep the sale going forward and to avoid additional repair expenses we agreed to lower the price an additional $3,to the final sale price of $332,Hence the figure that we requestedMy mother and I are at a loss as to what to do on this It is more than just the gutter and yard issuesIt has been a lack of their follow up and customer service As an example; The title company used for the closing requested that MrRotor provide them proof of payment by us for the work done so that they could issue warranty insurance for the new ownerAfter a couple of weeks of trying to get a simple form signed, the title company came to us for proof of the various payments(Plumbing and basement restoration work) Fortunately we were able to provide them with the needed information, but it shouldn’t have been such a major issue and should have been handled by MrRotorThey never followed up with what they said they were going to doIn fact they stated in one of their responses to this Revdex.com complaint that they would mail us the originals of the attachments (letter, typed work order and drawing of pipe locations) we never received themAn example of the various internal departments not communicating with each other: MrRotor also installed a hot water tank during this transaction and we called the office at least half a dozen times requesting the paperwork on the new tank in order to leave it for the new ownersIt took almost four weeks and then we received a photocopy of the informationWe later discovered that the original paperwork had been attached to the hot water tank in the basementMy point is why didn’t someone just tell us that it was attached to the new tank instead of us having to nag and fussThe communication between the various internal departments is terribleI could go on about many other issues, but I am sure that it would fall on deaf earsIt is hard for me to comprehend how a business can be so combative with customers especially after spending $20, It feels like once MrRotor gets the money and completes the job, they are off to the next job and could care less about folland customer serviceAll I know is if we provided customer service like they do we would have been out of business a long time agoAs an insurance agent, we are asked by our customers to recommend various contractors and there is no doubt that they will never be recommended by usYour help and suggestions on how to proceed would be greatly appreciated [redacted] , President [redacted] INSURANCE SERVICE, INC.***[email protected](440) 949-7171Fax (440) 949-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Each time we have missed a call or received an email from Mr Plumber we have attempted to respond, but have had phone calls continually screened, and have not received emails back. Voice messages that we have left have been returned week(s) after leaving them. This has lead us to believe that Mr Plumber has no real desire to address the situation and is simply stalling the resolution process. Also, due to the length or time it has taken Mr Plumber to respond at all and the necessity of the repairs, we have been forced to contact another plumber to address the situation.At this point we would like to close this complaint, as unsatisfied customers, and instead log a negative review of Mr Plumber with the Revdex.com
Regards,
*** ***
Good Afternoon,After a further review of this job, I agree that the rest of the work needs to be completedThis will be done at no chargeWe will contact Ms*** to schedule.Thank You,*** ***
Check #*** was mailed yesterday 2-9-We apologize for the delay we had a new bookkeeper start last weekThank You & Have A Wonderful Day!
Mr Rooters response is only partly trueRepairman did fix problems 'he found'! However our complaint was a serious water leak in the basement - coming from the from the showerThat was not fixed! I understand that they don't do caulkingChris told me that after he inspected the jobHe also promised an adjustment on the charges and that he would call us with the amount of refund the next dayHe did not call nor respond to our many phone callsHad he called us, as promised, $would have been satisfactoryWith all the extra time and effort I've ad to put into this, I'll settle for $200.!
Good Morning,I have CC our bookkeeper in our Columbus office to mail a full refund of the $to *** ***Please be advised that she is on vacation and will return on January 5th so please allow the time for the check to be cut and mailed.Thank You,*** ***
WE have tried to contact customer and have left messages. We will continue to try
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Consumer sent the following clarification: Please find attached the 3rd party invoice for work performed on my sewer line.
Good Morning,I spoke to Mr. [redacted] this morning and we have agreed to give him a good faith adjustment of $192.75. I have already processed the refund this morning as well.Thank You!
We have scheduled an appointment to return to Mr. [redacted]'s home on Friday, January 22 in the afternoon. Thank You
Revdex.com:
The check from Mr. Rooter was received on 2-13-16.
Regards,
[redacted]