Dear officer I would like to withdraw this complaint [redacted] , as after I told the business that I've filed a complaint about them, they decided to refund meSo no further assistance neededI appreciate your time and sorry for the inconvenience! Revdex.com is the bestConsumer loves you! [redacted] [redacted]
The 25.00/month subscription was for a separate productIn a direct conversation with the customer, we offered to refund her the charge as a courtesyWe're also taking care of the over-draft fee despite it not being something within our controlMoving forward, it has been communicated that, if someone subscribed for separate products, we do not refund charges that a customer agrees to paying at time of subscribing
The customer called to cancel on the day his subscription was set to renew (5/5/16), and was successful in cancelingHowever, he called after our billing system attempted to charge his cardThe payment to the card declined that day and our billing system was able to process the charge days later (5/10/16).The customer reached out to support the next day (5/11/16) and was transferred to a supervisorThe supervisor spoke to him and refunded his moneyAt this point there are no funds we can returnWe have made many attempts to follow up with him to make sure he received his money and to apologize for the confusion but have not been successful in reaching him and have not had our calls returned
Good morning, My name is [redacted] and I am the Manager of Account Management at Placetser, IncI recently received a Revdex.com complaint letter that I am responding toComplaint # [redacted] was filed by [redacted] after we had spoken to the customer many timesHe is able to cancel his service with us at any time (there is not commitment period) and we have been very upfront and honest about the issues he has brought to us during his time using the productAfter receiving answers from our support team multiple times he chose to stay and continued to use the productFor this reason, and our terms and conditions clearly stating our fees are nonrefundable on our website, we are not able to grant him a refundHere is a copy of the specific language in our terms and conditions"Charges for the Services are billed in advance on a monthly basis and such monthly fees are non-refundableThere will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account."Please let me know if there is anything else we need to do to resolve this issue.Best,**
we coordinated with the customer and the outcome and details can be found below.5/31/- Subscribed with a member of our Sales team for a KW-exclusive bundle (55.00/month)2/22/- Subscribed, via www.placester.com, for our 10.00/month subscription package under a different email address and with a different credit cardPlease note: Customer's MLS passes along a data surcharge of 1.67/month bringing the monthly total to 11.67/month7/31/- Customer replied to a different member of the team highlighting he had two accountsHe requested the past months be refunded and the additional account be canceled8/2/- Called our team to cancel your additional accountAs the customer mentioned in his complaint - he certainly shouldn't have to babysit your credit cardWhile there isn't any way for us to discern when one does or doesn't want a subscription (particularly when different email addresses and billing information are provided) we can imagine how frustrated he must beFrustration certainly isn't the goalWe initially offered to refund the past months but then opted to refund him as of 2/when he subscribed, online, without speaking with any other members of the team.We're genuinely on a mission to help those in real estate succeed and hope our efforts here continue to demonstrate that value.Best, [redacted]
[redacted] subscribed for our Essential (150.00/month) subscription on September 20, She received a 50% discount for her first two months ***'s subscription is monthlyShe was charged for her monthly subscription on 5/20/ She reached out to our Support team, two days later on 5/22/17, to cancel her accountOur Support team transferred her to our Account Management line where she left a voicemail Our Account Management team spoke with her, on 5/23/17, confirming that she would have her account for the remainder of that billing cycle and that her subscription would cancel upon renewal While we would love for [redacted] to remain a customer, we respect anyone's wishes to go with another vendor should they better meet their needsGiven that, we have set her subscription to expire upon renewal and will not bill her again [redacted] also requested a prorated refund for the time in which she will not be using her servicesThis request was denied per our Terms and Conditions Per our Terms and Conditions (also located here: [redacted] /), recurring Fees for the Services are charged in advance on a periodic basis and are non-refundableThere will be no refunds or credits for partial service periods, upgrade/downgrade refunds, or refunds for service periods unused with an open account
Email sent to customer on 9/30/16: "Congrats again on getting started with us - excited to have you on board! I wanted to send over the discussed recap of your subscription"Essential (Front-End)" Subscription - $100.00/month (50% off first months) [redacted] Your subscription is month-to-month [redacted] Features included: [redacted] Responsive, IDX Website with Natural Language Search [redacted] Map Based Search [redacted] IDX Listings Pages [redacted] Advanced Lead Capture [redacted] Recommended image sizes ( [redacted] Requesting IDX [redacted] (once you get your broker's email) You will be charged $today and have access to the advanced features within a few hoursAs you work on creating your site, please feel free to contact our Support Team with any setup/functionality questions by phone ( [redacted] , M-F), email ( [redacted] , days/week), or our online support portal [redacted] )." The charge from 2/28/was not unauthorizedThe customer called in after being charged on this date to request a refund for the charge, but did not explicitly express a desire to cancelThe customer was advised on multiple occasions to contact our Account Management line if he would like to cancel, which he had never doneWe will always send a receipt upon cancellation, which was done on April 3rd when the customer finally reached out to our Account Management team to cancel this subscription
Dear officer I would like to withdraw this complaint [redacted] , as after I told the business that I've filed a complaint about them, they decided to refund meSo no further assistance neededI appreciate your time and sorry for the inconvenience! Revdex.com is the bestConsumer loves you! [redacted] [redacted]
The 25.00/month subscription was for a separate productIn a direct conversation with the customer, we offered to refund her the charge as a courtesyWe're also taking care of the over-draft fee despite it not being something within our controlMoving forward, it has been communicated that, if someone subscribed for separate products, we do not refund charges that a customer agrees to paying at time of subscribing
The customer called to cancel on the day his subscription was set to renew (5/5/16), and was successful in cancelingHowever, he called after our billing system attempted to charge his cardThe payment to the card declined that day and our billing system was able to process the charge days later (5/10/16).The customer reached out to support the next day (5/11/16) and was transferred to a supervisorThe supervisor spoke to him and refunded his moneyAt this point there are no funds we can returnWe have made many attempts to follow up with him to make sure he received his money and to apologize for the confusion but have not been successful in reaching him and have not had our calls returned
Good morning, My name is [redacted] and I am the Manager of Account Management at Placetser, IncI recently received a Revdex.com complaint letter that I am responding toComplaint # [redacted] was filed by [redacted] after we had spoken to the customer many timesHe is able to cancel his service with us at any time (there is not commitment period) and we have been very upfront and honest about the issues he has brought to us during his time using the productAfter receiving answers from our support team multiple times he chose to stay and continued to use the productFor this reason, and our terms and conditions clearly stating our fees are nonrefundable on our website, we are not able to grant him a refundHere is a copy of the specific language in our terms and conditions"Charges for the Services are billed in advance on a monthly basis and such monthly fees are non-refundableThere will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account."Please let me know if there is anything else we need to do to resolve this issue.Best,**
we coordinated with the customer and the outcome and details can be found below.5/31/- Subscribed with a member of our Sales team for a KW-exclusive bundle (55.00/month)2/22/- Subscribed, via www.placester.com, for our 10.00/month subscription package under a different email address and with a different credit cardPlease note: Customer's MLS passes along a data surcharge of 1.67/month bringing the monthly total to 11.67/month7/31/- Customer replied to a different member of the team highlighting he had two accountsHe requested the past months be refunded and the additional account be canceled8/2/- Called our team to cancel your additional accountAs the customer mentioned in his complaint - he certainly shouldn't have to babysit your credit cardWhile there isn't any way for us to discern when one does or doesn't want a subscription (particularly when different email addresses and billing information are provided) we can imagine how frustrated he must beFrustration certainly isn't the goalWe initially offered to refund the past months but then opted to refund him as of 2/when he subscribed, online, without speaking with any other members of the team.We're genuinely on a mission to help those in real estate succeed and hope our efforts here continue to demonstrate that value.Best, [redacted]
[redacted] subscribed for our Essential (150.00/month) subscription on September 20, She received a 50% discount for her first two months ***'s subscription is monthlyShe was charged for her monthly subscription on 5/20/ She reached out to our Support team, two days later on 5/22/17, to cancel her accountOur Support team transferred her to our Account Management line where she left a voicemail Our Account Management team spoke with her, on 5/23/17, confirming that she would have her account for the remainder of that billing cycle and that her subscription would cancel upon renewal While we would love for [redacted] to remain a customer, we respect anyone's wishes to go with another vendor should they better meet their needsGiven that, we have set her subscription to expire upon renewal and will not bill her again [redacted] also requested a prorated refund for the time in which she will not be using her servicesThis request was denied per our Terms and Conditions Per our Terms and Conditions (also located here: [redacted] /), recurring Fees for the Services are charged in advance on a periodic basis and are non-refundableThere will be no refunds or credits for partial service periods, upgrade/downgrade refunds, or refunds for service periods unused with an open account
Email sent to customer on 9/30/16: "Congrats again on getting started with us - excited to have you on board! I wanted to send over the discussed recap of your subscription"Essential (Front-End)" Subscription - $100.00/month (50% off first months) [redacted] Your subscription is month-to-month [redacted] Features included: [redacted] Responsive, IDX Website with Natural Language Search [redacted] Map Based Search [redacted] IDX Listings Pages [redacted] Advanced Lead Capture [redacted] Recommended image sizes ( [redacted] Requesting IDX [redacted] (once you get your broker's email) You will be charged $today and have access to the advanced features within a few hoursAs you work on creating your site, please feel free to contact our Support Team with any setup/functionality questions by phone ( [redacted] , M-F), email ( [redacted] , days/week), or our online support portal [redacted] )." The charge from 2/28/was not unauthorizedThe customer called in after being charged on this date to request a refund for the charge, but did not explicitly express a desire to cancelThe customer was advised on multiple occasions to contact our Account Management line if he would like to cancel, which he had never doneWe will always send a receipt upon cancellation, which was done on April 3rd when the customer finally reached out to our Account Management team to cancel this subscription