Plainview Health Corporation

Complaint: [redacted] I am rejecting this response because: Thank you for taking the time to respond to my complaint I wanted to clear up a few items in this response When I called on July 11th, I hadbeen taking the product for over a week with no results and stomach discomfort I called Plainview and spoke with [redacted] and he assured me the product would work and offered to send me out a day replacementas I could have a bad batch When Istarted taking this replacement bottle, the product performed as advertisedwith no side effects (this was a different lot number: 0192F4)As instructed by [redacted] after I called back stating the productworked, he asked me to try the old product again After one dose of the old lot [redacted] Ibegan getting stomach pains and discarded that batch Once my replacement supply was complete, I ordered a new 60day supply on 10/6/ Instead of one 60day bottle, I received two day bottles with the same lot number as the originaldefective product Upon taking this Ifelt the same negative symptoms Istopped taking this and contacted Plainview to request a replacement and wastold there was no issue with the productI waited a few days and tried the product again with the same results Plainview states this is a problem with myheartburn however it only happens when taking a dose of Dairycare and isconsistent every time It seems very coincidentalthat the same lot number is causing these symptoms.I feel I should be offered a replacement bottle or a refundinstead of having to purchase a new supply with hopes I will not get thedefective batch Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It appears that Plainview is not taking the complaints ofcustomers seriously I have not receiveda replacement product for my latest orderI have a full bottle of the defective product and Plainview stated Icould not send this back for a replacement since it was already opened What frustrates me as a consumer is lack ofresearch or acknowledgement that a customer had an issue If I were a reputable business, I would havethe defective batch sent back to evaluate and confirm quality standards I will restate the facts:Order 1:day supply ordered - Product sent and did not provide advertisedbenefitsContacted Plainview and worked with the owner on trial and error todetermine batch was badday replacement was sent – Used this product for twomonths without any issues.Order 2:day supply ordered and received two day bottles.1st day bottle worked as expectedNo issues2nd day bottle – Had issues from Day Stopped taking product and symptoms subsided Called Plainview to report and was toldproduct could not be replaced and the issue was with me and my heartburn After a week took another single dose and immediatelyfelt the negative symptoms again Stoppedtaking and symptoms subsided Filedcomplaint with Revdex.com Regards, [redacted]

This is a second response to this complaint [redacted] was a known customer of DairyCare so he had ordered DairyCare before this incidentA batch order of DairyCare encompasses over 1,bottles of DairyCare productIf we had acquired a defective shipment batch from manufacturing, the entire 'batch' would be recalled due to it being defectiveClearly, this did not happen as we had no complaint from any other customerHaving said that, product replacement for [redacted] was done for him out of courtesy, selected by our staff from product that we had at the time of his phone callI do not think that any company is expected to replace their product line for a customer free of charge, repeatedly, when that individual alone had a problem - the company would soon be out of businessPersonally, I regret this entire incident but I have made my opinion knownIn any case, I will abide with the opinion of the Revdex.com concerning this complaint

Complaint: [redacted]
I am rejecting this response because:
It appears that Plainview is not taking the complaints ofcustomers seriously.  I have not receiveda replacement product for my latest order. I have a full bottle of the defective product and Plainview stated Icould not send this back for a replacement since it was already opened.  What frustrates me as a consumer is lack ofresearch or acknowledgement that a customer had an issue.  If I were a reputable business, I would havethe defective batch sent back to evaluate and confirm quality standards.  I will restate the facts:Order 1:30 day supply ordered - Product sent and did not provide advertisedbenefits. Contacted Plainview and worked with the owner on trial and error todetermine batch was bad.60 day replacement was sent – Used this product for twomonths without any issues.Order 2:60 day supply ordered and received two 30 day bottles.1st 30 day bottle worked as expected. No issues2nd 30 day bottle – Had issues from Day 1.  Stopped taking product and symptoms subsided.  Called Plainview to report and was toldproduct could not be replaced and the issue was with me and my heartburn.  After a week took another single dose and immediatelyfelt the negative symptoms again.  Stoppedtaking and symptoms subsided.  Filedcomplaint with Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for taking the time to respond to my complaint.  I wanted to clear up a few items in this response.  When I called on July 11th, I hadbeen taking the product for over a week with no results and stomach discomfort.  I called Plainview and spoke with [redacted]and he assured me the product would work and offered to send me out a 60 day replacementas I could have a bad batch.  When Istarted taking this replacement bottle, the product performed as advertisedwith no side effects (this was a different lot number:  0192F4). As instructed by [redacted] after I called back stating the productworked, he asked me to try the old product again.  After one dose of the old lot [redacted] Ibegan getting stomach pains and discarded that batch.  Once my replacement supply was complete, I ordered a new 60day supply on 10/6/14.  Instead of one 60day bottle, I received two 30 day bottles with the same lot number as the originaldefective product.  Upon taking this Ifelt the same negative symptoms.  Istopped taking this and contacted Plainview to request a replacement and wastold there was no issue with the product. I waited a few days and tried the product again with the same results.  Plainview states this is a problem with myheartburn however it only happens when taking a dose of Dairycare and isconsistent every time.  It seems very coincidentalthat the same lot number is causing these symptoms.I feel I should be offered a replacement bottle or a refundinstead of having to purchase a new supply with hopes I will not get thedefective batch.
Regards,
[redacted]

[redacted] ordered a 30 count bottle of DairyCare on July 11, 2014. He subsequently called stating he felt 'heartburn' from using DairyCare. Instead of requesting a refund from us,and/or calling his doctor, he wanted a replacement bottle. We had no other customer complaints of this nature. We sent...

out a replacement bottle of DairyCare from the same Lot, (as we have not replaced '30 count' DairyCare, since March, 2014), at our expense. Apparently, he did not get heartburn from the replacement. [redacted] then reordered on October 6, 2014 - this time it was for a 60 count bottle of DairyCare. Again, we received a similar complaint from him on November 20, 2014, requesting a replacement. Again, we have had no other consumer complaints of this nature. This problem of heartburn most likely has nothing to do with DairyCare, as there is no component contained in DairyCare that results in heartburn. As a matter of fact, DairyCare is used for hearburn as the probiotic contained within DairyCare is used to eradicates H. Pylori, a bacteria residing within the stomach, a common cause of heartburn.

This is a second response to this complaint. [redacted] was a known customer of DairyCare so he had ordered DairyCare before this incident. A batch order of DairyCare encompasses over 1,000 bottles of DairyCare product. If we had acquired a defective shipment batch from manufacturing, the entire 'batch' would be recalled due to it being defective. Clearly, this did not happen as we had no complaint from any other customer. Having said that, product replacement for [redacted] was done for him out of courtesy, selected by our staff from product that we had at the time of his phone call. I do not think that any company is expected to replace their product line for a customer free of charge, repeatedly, when that individual alone had a problem - the company would soon be out of business. Personally, I regret this entire incident but I have made my opinion known. In any case, I will abide with the opinion of the Revdex.com concerning this complaint.

Review: On July 11th, I purchased my first 30 day supply of DairyCare from Plainview. The product I received did not perform as stated on the website and I contacted customer support. I spoke with the president of the company and he offered to send me out a replacement. The replacement product worked as expected and I was pleased with the results.

On October 6th, I purchased a 60 day supply of DariyCare. The order number was [redacted] for a total of $18.95. I received two 30 day bottles of DairyCare. When I started taking the second bottle, I noticed extreme heartburn. I contacted Plainview at [redacted] on 11/17/14 to report this issue with the associated lot number. The lot number was the same as the defective bottle with my order on July 11th. I asked if I could exchange the product and was advised that I could not receive a replacement for the defective product nor a refund. I was disappointed that the company does not stand behind their product.Desired Settlement: I would like a replacement product or a refund.

Business

Response:

[redacted] ordered a 30 count bottle of DairyCare on July 11, 2014. He subsequently called stating he felt 'heartburn' from using DairyCare. Instead of requesting a refund from us,and/or calling his doctor, he wanted a replacement bottle. We had no other customer complaints of this nature. We sent out a replacement bottle of DairyCare from the same Lot, (as we have not replaced '30 count' DairyCare, since March, 2014), at our expense. Apparently, he did not get heartburn from the replacement. [redacted] then reordered on October 6, 2014 - this time it was for a 60 count bottle of DairyCare. Again, we received a similar complaint from him on November 20, 2014, requesting a replacement. Again, we have had no other consumer complaints of this nature. This problem of heartburn most likely has nothing to do with DairyCare, as there is no component contained in DairyCare that results in heartburn. As a matter of fact, DairyCare is used for hearburn as the probiotic contained within DairyCare is used to eradicates H. Pylori, a bacteria residing within the stomach, a common cause of heartburn.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Thank you for taking the time to respond to my complaint. I wanted to clear up a few items in this response. When I called on July 11th, I hadbeen taking the product for over a week with no results and stomach discomfort. I called Plainview and spoke with [redacted]and he assured me the product would work and offered to send me out a 60 day replacementas I could have a bad batch. When Istarted taking this replacement bottle, the product performed as advertisedwith no side effects (this was a different lot number: 0192F4). As instructed by [redacted] after I called back stating the productworked, he asked me to try the old product again. After one dose of the old lot [redacted] Ibegan getting stomach pains and discarded that batch. Once my replacement supply was complete, I ordered a new 60day supply on 10/6/14. Instead of one 60day bottle, I received two 30 day bottles with the same lot number as the originaldefective product. Upon taking this Ifelt the same negative symptoms. Istopped taking this and contacted Plainview to request a replacement and wastold there was no issue with the product. I waited a few days and tried the product again with the same results. Plainview states this is a problem with myheartburn however it only happens when taking a dose of Dairycare and isconsistent every time. It seems very coincidentalthat the same lot number is causing these symptoms.I feel I should be offered a replacement bottle or a refundinstead of having to purchase a new supply with hopes I will not get thedefective batch.

Regards,

Business

Response:

This is a second response to this complaint. [redacted] was a known customer of DairyCare so he had ordered DairyCare before this incident. A batch order of DairyCare encompasses over 1,000 bottles of DairyCare product. If we had acquired a defective shipment batch from manufacturing, the entire 'batch' would be recalled due to it being defective. Clearly, this did not happen as we had no complaint from any other customer. Having said that, product replacement for [redacted] was done for him out of courtesy, selected by our staff from product that we had at the time of his phone call. I do not think that any company is expected to replace their product line for a customer free of charge, repeatedly, when that individual alone had a problem - the company would soon be out of business. Personally, I regret this entire incident but I have made my opinion known. In any case, I will abide with the opinion of the Revdex.com concerning this complaint.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It appears that Plainview is not taking the complaints ofcustomers seriously. I have not receiveda replacement product for my latest order. I have a full bottle of the defective product and Plainview stated Icould not send this back for a replacement since it was already opened. What frustrates me as a consumer is lack ofresearch or acknowledgement that a customer had an issue. If I were a reputable business, I would havethe defective batch sent back to evaluate and confirm quality standards. I will restate the facts:Order 1:30 day supply ordered - Product sent and did not provide advertisedbenefits. Contacted Plainview and worked with the owner on trial and error todetermine batch was bad.60 day replacement was sent – Used this product for twomonths without any issues.Order 2:60 day supply ordered and received two 30 day bottles.1st 30 day bottle worked as expected. No issues2nd 30 day bottle – Had issues from Day 1. Stopped taking product and symptoms subsided. Called Plainview to report and was toldproduct could not be replaced and the issue was with me and my heartburn. After a week took another single dose and immediatelyfelt the negative symptoms again. Stoppedtaking and symptoms subsided. Filedcomplaint with Revdex.com.

Regards,