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Plainview Oral & Maxillofacial Associates

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Plainview Oral & Maxillofacial Associates Reviews (1)

Review: I went to Plainview Oral on June ** & I was told & paid $600.00 for the services for that day...I was never given a bill or told that the service for that day was any more than $600.00...I have been billed $1185.00 for the service of June ** ...don't understand way I was not told on the date of service of this cost & why I was not billed $1185.00 on date of service...since I was told & paid $600.00 on the date of service and was never told of any other charges the bill is paid in full on the date of service...Desired Settlement: That the $600.00 paid on 6/** is total charges..

Business

Response:

Dear Sir:

[redacted]

Plainview Oral & Maxillofacial Associates, P .C. has been in practice for over 43 years, and we are very proud of our reputation in the community. We have never had a complaint registered with the Revdex.com.

This complaint is unwarranted. First of all, the date of service was June *, 2013, not June **, 2013, but that is unimportant: the patient is misguided in her complaint. When a patient presents for surgery, we not only do a complete surgical consultation prior to the surgery, but we also discuss finances with the patient. In this case, we told the patient that since we participate with their insurance carrier, we accept the fees as allowed by our contract with them. We ask our patients to leave a deposit towards any co­ pays and deductibles at the time of surgery. We tell them that once the company has paid, and we know what the real fees are, we will either refund some of the deposit if too much money was left, or we ask them to pay the difference up to what the company allows.

In this case, the insurance company informed us that the policy was not in effect at the time the services were rendered. Therefore, we billed the patient the additional fee of $575.

I have enclosed a copy of the EOB along with the patient's sigued "Fees and Payments" form.

I am hopeful that this explanation puts this matter to rest. The patient does in fact owe us the balance.

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Description: PHYSICIANS & SURGEONS - MAXILLOFACIAL

Address: 1181 Old Country Road, Plainview, New York, United States, 11803

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