Plan A Dance Centre Reviews (%countItem)
Plan A Dance Centre Rating
Address: 543 Glen Allan Drive, Bridgewater, Nova Scotia, Canada, B4V 1A0
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Plan A Dance Centre
Add new contacts
ADVERTISEMENT
My step-daughter was registered in a pre-competitive dance program with Plan A Dance. Due to COVID-19, her group's scheduled competitions were re-scheduled. She is unable to attend the new competition dates. Plan A Dance is rescheduling instruction sessions for the summer. This conflicts with our schedules. We were also told, as she cannot attend competitions, she would not be able to participate in the group dance in instruction sessions. I understand fully that these times are difficult and unforeseen. I also understand that Plan A Dance has a strict no-refund policy. However as my step daughter is 1) not able to attend competitions, 2) not receiving online instruction, 3) unable to attend summer instruction classes. I believe Plan A Dance should provide the option for participants to receive a partial refund. We paid for (8) 45 minute instruction sessions (Mar 25, Apr 1, 8, 15, 22, 29, May 6, 13) which have not been delivered. If Plan A Dance is unable to provide the agreed upon services, they should offer a refund. I understand from their correspondence that they are afraid to "make an exception for one person because the ripple effect could be very, very detrimental". I do not feel this is a satisfactory reason to keep the money we paid. During the COVID-19 crisis, businesses can seek assistance for lost revenues, but I have no recourse to reclaim my money for services not provided. Plan A would not provide me with a phone number but their e-mail address is : [email protected]
Plan A Dance Centre is committed to fulfilling our 2019-2020
dance season to our students no matter what. While our dance season is in fact
'on hold' due to the unforeseeable COVID-19 pandemic, it is certainly not
cancelled. Competitions that our dancers have paid thousands of dollars to
attend have been postponed to July and August instead of April and May- this is
out of our control. We will still be attending the mandatory competitions (whenever
they are held) and will still be rehearsing together in the studio once we are
legally allowed to do so. We have fairly strict rules for competitive dancers
at our studio (these can be found on our website), that there are absolutely no
withdrawals from competitive programming after October 1st and no refunds.
Dance is a team sport and it is a year long commitment made to the team. Online instruction has been offered in various forms including *** checklists of what to rehearse, *** technique, stretching and conditioning
classes, *** check-ins and free additional *** workshops since the onset of
the pandemic. Students have also been encouraged to take as many PADC online
classes as they want, even if they are only paying for one. The online learning
is to keep everybody dancing at home, but we will be offering in-studio classes
and rehearsals in an intensive-styled schedule once dance studios are given the
go-ahead to reopen. Because of COVID-19, the instructors at PADC will end up
teaching MORE hours than if the season had run as planned. ALL students at Plan
A were given access to these online learning tools via email and our closed *** group. For in-studio instruction we do not have our schedule yet as there is no way of
knowing when it'll be safe to do so, so therefore, there is no way for parents
to know if our schedule will work with theirs or not at this time. We will not
be sending out schedules until we have a concrete date of when dance studios
are legally allowed to commence operations. We are very caught off guard as a
studio by the comment in the complaint stating "she would not be able to
participate in the group dance in instruction sessions". She was never
told this, and in fact was told otherwise numerous times and we have emails to
support that we encouraged her to still participate in these classes even if
she would not go to competitions. Like any performance group, when a dancer is
unavailable to perform the routine needs to be reblocked, but full attendance
and participation is still encouraged. We have been told by this parent that we
are in breach of contract by doing lessons in the summer, but it is illegal to
operate our normal dates this year. After speaking with our local MLA office,
it has been confirmed that due to the rules within this global pandemic, we are
legally not allowed to fulfill our obligations when we intended to and it is
natural that we will fulfill our obligations once we are legally allowed to do
so. We have also talked with Business Navigation who feels we are doing everything to the best of our abilities right now to run our business safely and properly during COVID-19. We have done our research, as we certainly do not want to be breaking any rules. Our refund policy states, "Refunds will be available for students who have
serious injuries or illness who need to withdraw from our program. They will be
refunded only for classes held after Plan A has been notified of the
withdrawal." Our recreational programming is a bit more relaxed with
refunds and withdrawals as there are no mandatory team performance commitments
like there are with competitive teams. We are always very adamant about
following our rules and policies. If exceptions are going to be made, what does
that say about our 'strict policies'? It would be unfair to offer something to
one client that other clients have not been offered. With that being said, we
did in fact decide to offer the said client a refund, by following our rules
outlined above as much as possible. This client first demanded a refund on
Saturday, April 25th, but is requesting to be refunded backdating into March.
We offered a refund of $40.31 which would be the full amount for the 3 classes
(Apr 29th, May 6th, May 13th) left within the 2019-2020 dance season after her
withdrawal/refund request. Our staff found this to be a reasonable offer, but
she declined. Whether our scheduled competitions run this year or not, Plan A Dance Centre is
committed to finishing our dance season one way or another. Most of our
dancers, competitive and recreational alike, are very pleased with how we, and
other local dance studios, are handling this unforeseen situation. Our policies
and rules are not the only reason we are not offering refunds. We are not
offering refunds because we ARE in fact offering our agreed upon services in
ways that we are legally allowed to do so during this global pandemic. We are
very saddened by this complaint and hope that she will reconsider.
I am rejecting this response because:
I have clearly stated why I disagree with the decision not to refund April and May instruction fees. These services have not been provided in the agreed upon manner and time-frame and therefore a refund should be provided.
Respectfully
My step-daughter was registered in a pre-competitive dance program with Plan A Dance. Due to COVID-19, her group's scheduled competitions were re-scheduled. She is unable to attend the new competition dates. Plan A Dance is rescheduling instruction sessions for the summer. This conflicts with our schedules. We were also told, as she cannot attend competitions, she would not be able to participate in the group dance in instruction sessions. I understand fully that these times are difficult and unforeseen. I also understand that Plan A Dance has a strict no-refund policy. However as my step daughter is 1) not able to attend competitions, 2) not receiving online instruction, 3) unable to attend summer instruction classes. I believe Plan A Dance should provide the option for participants to receive a partial refund. We paid for (8) 45 minute instruction sessions (Mar 25, Apr 1, 8, 15, 22, 29, May 6, 13) which have not been delivered. If Plan A Dance is unable to provide the agreed upon services, they should offer a refund. I understand from their correspondence that they are afraid to "make an exception for one person because the ripple effect could be very, very detrimental". I do not feel this is a satisfactory reason to keep the money we paid. During the COVID-19 crisis, businesses can seek assistance for lost revenues, but I have no recourse to reclaim my money for services not provided. Plan A would not provide me with a phone number but their e-mail address is : [email protected]
Plan A Dance Centre is committed to fulfilling our 2019-2020
dance season to our students no matter what. While our dance season is in fact
'on hold' due to the unforeseeable COVID-19 pandemic, it is certainly not
cancelled. Competitions that our dancers have paid thousands of dollars to
attend have been postponed to July and August instead of April and May- this is
out of our control. We will still be attending the mandatory competitions (whenever
they are held) and will still be rehearsing together in the studio once we are
legally allowed to do so. We have fairly strict rules for competitive dancers
at our studio (these can be found on our website), that there are absolutely no
withdrawals from competitive programming after October 1st and no refunds.
Dance is a team sport and it is a year long commitment made to the team. Online instruction has been offered in various forms including *** checklists of what to rehearse, *** technique, stretching and conditioning
classes, *** check-ins and free additional *** workshops since the onset of
the pandemic. Students have also been encouraged to take as many PADC online
classes as they want, even if they are only paying for one. The online learning
is to keep everybody dancing at home, but we will be offering in-studio classes
and rehearsals in an intensive-styled schedule once dance studios are given the
go-ahead to reopen. Because of COVID-19, the instructors at PADC will end up
teaching MORE hours than if the season had run as planned. ALL students at Plan
A were given access to these online learning tools via email and our closed *** group. For in-studio instruction we do not have our schedule yet as there is no way of
knowing when it'll be safe to do so, so therefore, there is no way for parents
to know if our schedule will work with theirs or not at this time. We will not
be sending out schedules until we have a concrete date of when dance studios
are legally allowed to commence operations. We are very caught off guard as a
studio by the comment in the complaint stating "she would not be able to
participate in the group dance in instruction sessions". She was never
told this, and in fact was told otherwise numerous times and we have emails to
support that we encouraged her to still participate in these classes even if
she would not go to competitions. Like any performance group, when a dancer is
unavailable to perform the routine needs to be reblocked, but full attendance
and participation is still encouraged. We have been told by this parent that we
are in breach of contract by doing lessons in the summer, but it is illegal to
operate our normal dates this year. After speaking with our local MLA office,
it has been confirmed that due to the rules within this global pandemic, we are
legally not allowed to fulfill our obligations when we intended to and it is
natural that we will fulfill our obligations once we are legally allowed to do
so. We have also talked with Business Navigation who feels we are doing everything to the best of our abilities right now to run our business safely and properly during COVID-19. We have done our research, as we certainly do not want to be breaking any rules. Our refund policy states, "Refunds will be available for students who have
serious injuries or illness who need to withdraw from our program. They will be
refunded only for classes held after Plan A has been notified of the
withdrawal." Our recreational programming is a bit more relaxed with
refunds and withdrawals as there are no mandatory team performance commitments
like there are with competitive teams. We are always very adamant about
following our rules and policies. If exceptions are going to be made, what does
that say about our 'strict policies'? It would be unfair to offer something to
one client that other clients have not been offered. With that being said, we
did in fact decide to offer the said client a refund, by following our rules
outlined above as much as possible. This client first demanded a refund on
Saturday, April 25th, but is requesting to be refunded backdating into March.
We offered a refund of $40.31 which would be the full amount for the 3 classes
(Apr 29th, May 6th, May 13th) left within the 2019-2020 dance season after her
withdrawal/refund request. Our staff found this to be a reasonable offer, but
she declined. Whether our scheduled competitions run this year or not, Plan A Dance Centre is
committed to finishing our dance season one way or another. Most of our
dancers, competitive and recreational alike, are very pleased with how we, and
other local dance studios, are handling this unforeseen situation. Our policies
and rules are not the only reason we are not offering refunds. We are not
offering refunds because we ARE in fact offering our agreed upon services in
ways that we are legally allowed to do so during this global pandemic. We are
very saddened by this complaint and hope that she will reconsider.
I am rejecting this response because:
I have clearly stated why I disagree with the decision not to refund April and May instruction fees. These services have not been provided in the agreed upon manner and time-frame and therefore a refund should be provided.
Respectfully
My step-daughter was registered in a pre-competitive dance program with Plan A Dance. Due to COVID-19, her group's scheduled competitions were re-scheduled. She is unable to attend the new competition dates. Plan A Dance is rescheduling instruction sessions for the summer. This conflicts with our schedules. We were also told, as she cannot attend competitions, she would not be able to participate in the group dance in instruction sessions. I understand fully that these times are difficult and unforeseen. I also understand that Plan A Dance has a strict no-refund policy. However as my step daughter is 1) not able to attend competitions, 2) not receiving online instruction, 3) unable to attend summer instruction classes. I believe Plan A Dance should provide the option for participants to receive a partial refund. We paid for (8) 45 minute instruction sessions (Mar 25, Apr 1, 8, 15, 22, 29, May 6, 13) which have not been delivered. If Plan A Dance is unable to provide the agreed upon services, they should offer a refund. I understand from their correspondence that they are afraid to "make an exception for one person because the ripple effect could be very, very detrimental". I do not feel this is a satisfactory reason to keep the money we paid. During the COVID-19 crisis, businesses can seek assistance for lost revenues, but I have no recourse to reclaim my money for services not provided. Plan A would not provide me with a phone number but their e-mail address is : [email protected]
Plan A Dance Centre is committed to fulfilling our 2019-2020
dance season to our students no matter what. While our dance season is in fact
'on hold' due to the unforeseeable COVID-19 pandemic, it is certainly not
cancelled. Competitions that our dancers have paid thousands of dollars to
attend have been postponed to July and August instead of April and May- this is
out of our control. We will still be attending the mandatory competitions (whenever
they are held) and will still be rehearsing together in the studio once we are
legally allowed to do so. We have fairly strict rules for competitive dancers
at our studio (these can be found on our website), that there are absolutely no
withdrawals from competitive programming after October 1st and no refunds.
Dance is a team sport and it is a year long commitment made to the team. Online instruction has been offered in various forms including *** checklists of what to rehearse, *** technique, stretching and conditioning
classes, *** check-ins and free additional *** workshops since the onset of
the pandemic. Students have also been encouraged to take as many PADC online
classes as they want, even if they are only paying for one. The online learning
is to keep everybody dancing at home, but we will be offering in-studio classes
and rehearsals in an intensive-styled schedule once dance studios are given the
go-ahead to reopen. Because of COVID-19, the instructors at PADC will end up
teaching MORE hours than if the season had run as planned. ALL students at Plan
A were given access to these online learning tools via email and our closed *** group. For in-studio instruction we do not have our schedule yet as there is no way of
knowing when it'll be safe to do so, so therefore, there is no way for parents
to know if our schedule will work with theirs or not at this time. We will not
be sending out schedules until we have a concrete date of when dance studios
are legally allowed to commence operations. We are very caught off guard as a
studio by the comment in the complaint stating "she would not be able to
participate in the group dance in instruction sessions". She was never
told this, and in fact was told otherwise numerous times and we have emails to
support that we encouraged her to still participate in these classes even if
she would not go to competitions. Like any performance group, when a dancer is
unavailable to perform the routine needs to be reblocked, but full attendance
and participation is still encouraged. We have been told by this parent that we
are in breach of contract by doing lessons in the summer, but it is illegal to
operate our normal dates this year. After speaking with our local MLA office,
it has been confirmed that due to the rules within this global pandemic, we are
legally not allowed to fulfill our obligations when we intended to and it is
natural that we will fulfill our obligations once we are legally allowed to do
so. We have also talked with Business Navigation who feels we are doing everything to the best of our abilities right now to run our business safely and properly during COVID-19. We have done our research, as we certainly do not want to be breaking any rules. Our refund policy states, "Refunds will be available for students who have
serious injuries or illness who need to withdraw from our program. They will be
refunded only for classes held after Plan A has been notified of the
withdrawal." Our recreational programming is a bit more relaxed with
refunds and withdrawals as there are no mandatory team performance commitments
like there are with competitive teams. We are always very adamant about
following our rules and policies. If exceptions are going to be made, what does
that say about our 'strict policies'? It would be unfair to offer something to
one client that other clients have not been offered. With that being said, we
did in fact decide to offer the said client a refund, by following our rules
outlined above as much as possible. This client first demanded a refund on
Saturday, April 25th, but is requesting to be refunded backdating into March.
We offered a refund of $40.31 which would be the full amount for the 3 classes
(Apr 29th, May 6th, May 13th) left within the 2019-2020 dance season after her
withdrawal/refund request. Our staff found this to be a reasonable offer, but
she declined. Whether our scheduled competitions run this year or not, Plan A Dance Centre is
committed to finishing our dance season one way or another. Most of our
dancers, competitive and recreational alike, are very pleased with how we, and
other local dance studios, are handling this unforeseen situation. Our policies
and rules are not the only reason we are not offering refunds. We are not
offering refunds because we ARE in fact offering our agreed upon services in
ways that we are legally allowed to do so during this global pandemic. We are
very saddened by this complaint and hope that she will reconsider.
I am rejecting this response because:
I have clearly stated why I disagree with the decision not to refund April and May instruction fees. These services have not been provided in the agreed upon manner and time-frame and therefore a refund should be provided.
Respectfully