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Plan B Reviews (2)

"Plan B is an organization that I highly recommend to any person wanting to clean up their credit history. The employees are personable, quick to answer questions and experts in their field of knowledge.

In less than a month this company had 8 items removed from my credit history! Improving my credit score was the ultimate goal and I scored by hiring Plan B! Next is my husband's score, thank you Plan B!"

Tina [redacted]

On Wednesday evening, May 2, [redacted] and I requested services for a massage, body scrub, manicure, and pedicure. We arrived at the salon at 6:20 and stayed until 10pm, receiving the services requested. The massage was performed on both of us by Ms. [redacted] and was not a professional massage. As frequent spa patrons in Manhattan, it is obvious when someone performs a massage who is not trained. We both noted that our massage was being done by someone who had not had any training in doing so.

The room in which the massage was performed was actually outside of the Spa, in a cleaned out closet in the gym at the [redacted]. There was dirt on the floor - where they had spontaneously moved in a votive candle and boombox for music. This room was clearly not intended for health or spa services and was put together "on the fly."

At the end of the sessions, we were presented with a bill for $758. We inquired to the owner of the Xhale Salon why the services were so expensive, much more than we pay at high end salons in NYC. The owner told us that the bill reflected "Derby prices." We asked why the prices were not the same as those listed on the website, which I looked up while waiting for my massage. We were told that the price list states that "Prices are subject to change." On the webpage there is no such statement. When I asked to see a list of the "Derby prices," we were told by the owner that she had them jotted down on a sheet behind her desk. When I asked her to see it, she would not show it to us. Then I held out the Xhale Salon printed price list, and she verbally compared service by service the new "Derby prices" without showing them to us.

We reluctantly paid the bill, and included a $150 tip ($75 for each), a standard tip for salon services. On our trip home, we discussed how awful it felt to be "taken" by a salon that clearly had no intention of explaining or posting prices, or informing customers of price changes before services were started. At no time until after the services were performed were we told of any price change.

To verify the massage service, which was completely inadequate, we inquired as to the license status of Ms. [redacted], who performed both of them, with the Office of Occupations and Professions in Frankfort, KY. As suspected, Ms. [redacted] is not licensed in the State of Kentucky to perform massage. This investigation is on file with Attorney General Jack Conway, and managed by [redacted]

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Description: Credit - Debt Consolidation Services

Address: 116 W Illinois St # 2w, Chicago, Illinois, United States, 60654-2732


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