Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Hello, I am responding to the email associated with the complaint I made against Planes Moving and StorageI reviewed the response from the Account representativeHere are a few facts that were missing from her information [redacted] was my point of contact and he did a fantastic job of securing my furniture and making ensuring my move went smoothlyDue to my long storage timeframe, he did offer me a discountHowever, I do believe I am not the only customer that has had long term storage in which they offered a discount I paid my moving expense immediately after the move was completed They called and emailed me a bill for $stating it was from past storageI shared that I was not aware and would review my own recordsDuring that timeframe, I discovered that a few pieces of my furniture were damagedI sent the clai [redacted] form inAt that time I was hoping for an adjustor or some sort of response on the damage so I could proceed with the repairs(Exhibit #1) Following that time, I did state that I reviewed my records and Planes was correct in the storage chargesIn order to ensure I would receive the damages as sent in to them, I simply ask that they give to me in writing an assurance that my damages would be taken care of (Exhibit #2) However, as you can see from the remaining emails I have copied for this complaint, they would not give to me a statement with the amount of damages they were going to pay(Exhibit #3) Instead the account manager, ***, appeared to try to strong arm me due to the fact that she represents a large company and I am a consumer of their services and must complyAgain, my only point was to ensure that Planes was going to give me my full amount due for damagesNot just say, you pay us and we will pay youPay me what amount and when?? [redacted] and his movers could not have been more pleasant and easy to work withThey were helpful and courteousHowever, due to the back and forth with the account representative, I had nowhere else to turn as a consumer but to the Revdex.comIt is misleading and not in “good faith” that Planes refuses to state in writing the amount of damages they will pay meI have already had my furniture repaired and have all copies of the receipts(Again, it is less than the $I owe them) Yet, Planes only response is I must pay them regardless of my requestSee [redacted] very one sidedIf you have further questions, don’t hesitate to contact me [redacted] *** Exhibit #1I sent it over two weeks agoI appreciate your follow up ***However, your company must understand that I also need some accountability concerning my damagesThey are not significant but need repairThat's why I have furniture medic coming to my house this next week to do the repairsThanks *** Sent from my iPad On Jun 6, 2014, at 2:PM, " [redacted] " < [redacted] > wrote: > ***,>> I checked with [redacted] They do have the claim form However, United will not process a loss/damage claim on a move that still has an open receivable.>> Please let me know how you wish to proceed.>> Thanks,> *** Exhibit #2I am requesting a statement from them before I payI'm not asking for them to pay me now but a statement of what they intend to settle on with me8/5/14*** I never stated I am refusing to payHowever, I do expect in "good faith" for your company to share in writing what they plan on covering for my damagesI did send a payment in to demonstrate that I am willing to pay for the remaining balance when I am assured that I will be guaranteed repair damages that I have incurred for my furniture of which your company damaged [redacted] *** Exhibit #Yes you have explainedAs I have to you that all your company needs to do is send me a statement of the damage settlement with the amount noted and I will gladly pay the final statementSee [redacted] logical and a good faith process on your part [redacted] *** Sent from my [redacted] > On Oct 23, 2014, at 12:PM, " [redacted] " < [redacted] > wrote:>> ***> I have explained on several occasions as did ***, that we are willing to settle your claim as soon as the balance is paid on your move/storage Our clai [redacted] department has stated they have received your claim and it will be processed I believe we have been cooperative to this point.>> [redacted] 9/5/***Likewise for meIn good faith I have paid all except this balanceI am requesting that your company even though as you have stated have separate divisions , at least give me a statement of the associated expenditures to be reimbursed for damages which was caused through the moveOnce I receive that statement of assurance, I will gladly pay the remaining balance [redacted] *** What do you mean my claim doesn't existI sent it to your companySent from my [redacted] > On Oct 27, 2014, at 9:AM, " [redacted] " < [redacted] > wrote:>> ***> Your claim doesn't exist until all charges are paid Please provide me with information on when payment will go out or this will proceed to the next collection level.>> [redacted] Learning Forever, [redacted] ***, [redacted]
In [redacted] ’s rebuttal of January she asks, “Why can’t they just look for and locate for [sic} my missing boxes.” “They are in their warehouse.” At the time of her claim filing we did a full trace of shipments through our Interstate Dispatch Operations on and about the time of her interstate shipment Additionally we checked all inbound and outbound warehouse activity during the time period around when the [redacted] shipment came in and the timeframe when it went out of our facility We did this as part of the claims process despite the fact that [redacted] had signed that she had received everything A**in, the numbered inventory items were all checked off as received There were no inventory item numbers nor content descriptions for the cartons claimed as missing on the claim filing by [redacted] We are sorry that our customer is less than satisfied We are sorry that she feels that our continued explanations of the facts do not resolve her complaint But after our thorough tracing and confirming that everything was delivered (by [redacted] ), we have closed the claim file There is nothing further that can be investigatedRegards, [redacted] [redacted] ** [redacted] Director Residential ServicesPlanes Companies / United Van Lines [redacted] -Dayton Road [redacted] , OH 45069###-###-#### | ###-###-####Fax: ###-###-#### [redacted] | www.planescompanies.com
Dear [redacted] ***, We are in receipt of the above captioned complaint by our former customer The complaint text is lengthy and repetitious in content It appears to be a collection of several different communications regarding the [redacted] experience with our company This move occurred in August of 2013, nearly a year and a half ago All of the issues stated and restated in this complaint have been presented to us prior and have been acted upon Space forbids trying to, once again, focus on each individual point of the complaint as it has been presented to the Bureau Instead we will move directly to the [redacted] Desired SettlementThe settlement sought is tied to reimbursement or repair of damaged items and also a monetary refund back to them on the amount they paid for our services First, in the matter of the claimed damages, we processed their claim through our Claims Department The items were inspected by a trained, professional claims adjuster The third party company used for this evaluation is a member of the Claims Prevention and Procedures Council They are not Planes personnel Our claim settlement decision is based on their visual inspection and evaluation A copy of our settlement letter to the [redacted] is attached hereRegarding their request for a refund on the money paid for their move; the amount of labor estimated on our original Estimate/Order For Service that was provided to the [redacted] totaled $ Once the move was completed, the actual cost of the labor required to complete the move was $ Despite the fact that we completed the move with a labor cost that was $under estimate, our customer was less than satisfied As an additional Customer Service gesture, we sent them a refund of $ They accepted our refund That fact was confirmed on January 28,when they put their mark on our Full and Final Settlement endorsement and cashed our checkWhile this action is new to the Bureau, the issues reported in the complaint have been presented to Planes several times prior Each time they were measured and evaluated In the absence of any new information from the [redacted] our position remains unchangedAny additional comments can be directed to meRegards, [redacted]
We are responding to our customer's rebuttal to our reply to his initial complaint filing with the Bureau In his rebuttal he restates the same issues that were part of his original complaint During and since his move nearly seventeen months ago, he has expressed his concerns with us several times During the course of our professional relationship he has communicated those concerns to a number of people in our organization who have touched his move and/or were involved in the claims process; his Sales Representative, his Relocation Counselor, his Claims Adjuster, our Senior Claims Adjuster, our Vice President of Claims, and our Vice President of Customer Service Our customer's claim that no one in our organization will talk to him is patently untrue.It is unfortunate that our customer is not happy with the results found by the professional third damage inspector, our Claims Adjuster, and our insurer But the facts don't support his position He has been made aware of the federally mandated arbitration program that is available to hear his case but chooses not to utilize it; certainly his right His alternative path, to complain to the Revdex.com, is proving to be circular and repetitious.In the absence of any new information, our position remains unchanged.Regards, [redacted] ** [redacted] * [redacted] *** [redacted] * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I've called numerous times to discuss and the only response I got was go to arbitration The cost of abitration almost covers the cost of the damaged goods so I feel they do this on purpose so they don't have to pay As regards to the claim that the grill was not on the inventory list, there were alot of items not on the list We were told since we were the only items on the truck it was not required to inventory every item (told waste of time) Also, when I talked to our move coordinator I was told everything was covered Aslo told everything was covered by the person who came to our house to do the walk through As for the grill not being in move condition is a lie They stated they view from the pics to determine that Well that was after the move and after they damaged it The gill in question is a plus pound stainless steel grill To watch their guy drag it through the yard with the wheels locked was unreal Not prfesional at all As for the TV not being covered, I was told by the two same people above it was even after I recieved the rejection letter I called and talked to both coordinators and they said it was covered When I called the claims department to talk about this they will not return my calls I've even called the VP and his responce was to call the claims department When I called back to say after numerous calls they won't call back, he stoped calling back Why? To me thats hiding someting I called the this morning acting as a new customer and talked to a rep about a move and asked what was covered under the insurance ance they said eveything So some where some one is lieing Why would I trust anyone to move my items if they won't protect it I would have moved them myself Regards, [redacted]
We are responding to the above captioned complaint filed with the Bureau by our customer [redacted] Attachment #is a copy of the [redacted] complaint The [redacted] complaint names "advertising" by Planes in the representation of our damage protection products in the event of loss or damage during his move The type of damage claimed by the [redacted] 's following their move is not covered under the terms of the protection option they selected The specific claim exceptions are spelled out in the Bill of Lading, which they signed At the time of the denial, the reasons were explained in discussions with [redacted] on more than one occasion They were also described in our claim settlement letter to the customer A copy of this settlement letter is also attached, here Attachment #2.During and after the move, we performed as contracted Following a professional damage inspection and the processing of their claim, the [redacted] disagreed with the decision rendered by our Claims Department and the insurer In their complaint to the Bureau they have presented no new, unheard information for us to consider Accordingly, are position remains.As [redacted] mentioned in his Bureau complaint, our decision regarding his claim is arbitration eligible The arbitration process is described in the claim settlement letter.Further communication may be directed to me.Regards, [redacted] ** ***###-###-#### | ###-###-####Fax: ###-###-#### [redacted] * [redacted]
We are responding to [redacted] 's rebuttal (attached) to our reply to her complaint filing with the Bureau She claims undelivered/lost cartons during her move despite having confirmed delivery at destination The correct, legal process for accepting destination delivery is explained to all of our customers, including the complainant, at several points during the move process Our sales representative explain it on estimate day Once contracted, the Relocation Counselor covers it in their initial telephone call It is spelled out in the Counselor's initial email confirming all the facts and information about the upcoming move Below, here, is an excerpt from our initial confirmation email to [redacted] This is the section regarding delivery day: DELIVERY DATE & DELIVERY SPREAD?Please note that the above dates represent a delivery spread This means your shipment could be delivered any time during this date spread It is imperative that you give me and your van operator all possible contact numbers for you during transit and at destination so that you can be notified of the scheduled delivery date.?You must be available to take delivery on each and every day in your delivery spread; I will monitor the arrival of your shipment and give you as much notice as possible Please be aware, the van operator can give as little as one day notice for delivery?DO NOT WAIVE THE RIGHT TO CHECK OFF Use the Bingo sheet provided by the driver to check off your items as they are unloaded Notate any missing items on the BINGO sheet This check off will protect you in the claims process should any item be missing Failure to complete your check off may subject you to claims denial.?Complete a FINAL WALK THROUGH prior to signing off on paperwork and releasing the crew Make sure that all items are in the correct room, placed properly, and standard assembly is complete prior to the crew leaving Remember to check for any damages to the physical structure of your home Property damage must be documented on the driver’s paperwork prior to signing Please also report the damage to me The delivery, check-off, and signing process is covered again (verbally) by the Relocation Counselor during the hour til delivery day telephone callAs we stated in our original reply, [redacted] confirmed that everything was delivered with her signature or a checkmark on every destination document presented to her Every numbered inventory item was marked off as received at destination In her claim filing, she did not supply us with an inventory number for the two cartons she claimed as lost Every item in our custody was inventoried and numbered ALL of those items were delivered [redacted] admits signing at destination in her rebuttal What else is there? [redacted] last sentence in her rebuttal is; “There [sic] business practice is misleading and verges on corrupt” Throughout this full move experience, through our initial Bureau complaint response, and in this reply, no fair evaluator could find us misleading Further, her suggestion that we “verge on corrupt” is way off the mark and totally without merit The [redacted] Bureau filing is emotional and petty and lacks any business or professional basis This is a non-complaint and the file should be closed as we have operated fairly and responsiblyFurther communication may be directed to meRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I find no place on your web site to reply to Planes erroneous analysis of what happenedThey say the price was less than their quote, but ignore the fact that the quote was based on an entirely different size crewWe outlined the discrepancy in their chargesThe partial payment they made in no way was documented as their final settlementTheir supposed independent claim adjuster is a company on their payrollThe people that came out were people who restore broken & damaged items, not investigators who can determine how our paintings were damagedWe KNOW how they were damaged; we saw the Planes employees CRUSH them into boxes that were not intended to hold paintingsAnd they did this WITHOUT any packing or PROTECTION around the paintingsWe feel defrauded about the insurance since Planes refuses to pay any claim, even though the damages were clearly due to negligence on their partWe did not receive a single correspondence or phone call from them to discuss things outlined in our lettersThey ignored our phone callsOur move with Planes was the worst experience of our lives Regards, Deborah & Lee Johnsen
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Hello, I am responding to the email associated with the complaint I made against Planes Moving and StorageI reviewed the response from the Account representativeHere are a few facts that were missing from her information [redacted] was my point of contact and he did a fantastic job of securing my furniture and making ensuring my move went smoothlyDue to my long storage timeframe, he did offer me a discountHowever, I do believe I am not the only customer that has had long term storage in which they offered a discount I paid my moving expense immediately after the move was completed They called and emailed me a bill for $stating it was from past storageI shared that I was not aware and would review my own recordsDuring that timeframe, I discovered that a few pieces of my furniture were damagedI sent the clai [redacted] form inAt that time I was hoping for an adjustor or some sort of response on the damage so I could proceed with the repairs(Exhibit #1) Following that time, I did state that I reviewed my records and Planes was correct in the storage chargesIn order to ensure I would receive the damages as sent in to them, I simply ask that they give to me in writing an assurance that my damages would be taken care of (Exhibit #2) However, as you can see from the remaining emails I have copied for this complaint, they would not give to me a statement with the amount of damages they were going to pay(Exhibit #3) Instead the account manager, ***, appeared to try to strong arm me due to the fact that she represents a large company and I am a consumer of their services and must complyAgain, my only point was to ensure that Planes was going to give me my full amount due for damagesNot just say, you pay us and we will pay youPay me what amount and when?? [redacted] and his movers could not have been more pleasant and easy to work withThey were helpful and courteousHowever, due to the back and forth with the account representative, I had nowhere else to turn as a consumer but to the Revdex.comIt is misleading and not in “good faith” that Planes refuses to state in writing the amount of damages they will pay meI have already had my furniture repaired and have all copies of the receipts(Again, it is less than the $I owe them) Yet, Planes only response is I must pay them regardless of my requestSee [redacted] very one sidedIf you have further questions, don’t hesitate to contact me [redacted] *** Exhibit #1I sent it over two weeks agoI appreciate your follow up ***However, your company must understand that I also need some accountability concerning my damagesThey are not significant but need repairThat's why I have furniture medic coming to my house this next week to do the repairsThanks *** Sent from my iPad On Jun 6, 2014, at 2:PM, " [redacted] " < [redacted] > wrote: > ***,>> I checked with [redacted] They do have the claim form However, United will not process a loss/damage claim on a move that still has an open receivable.>> Please let me know how you wish to proceed.>> Thanks,> *** Exhibit #2I am requesting a statement from them before I payI'm not asking for them to pay me now but a statement of what they intend to settle on with me8/5/14*** I never stated I am refusing to payHowever, I do expect in "good faith" for your company to share in writing what they plan on covering for my damagesI did send a payment in to demonstrate that I am willing to pay for the remaining balance when I am assured that I will be guaranteed repair damages that I have incurred for my furniture of which your company damaged [redacted] *** Exhibit #Yes you have explainedAs I have to you that all your company needs to do is send me a statement of the damage settlement with the amount noted and I will gladly pay the final statementSee [redacted] logical and a good faith process on your part [redacted] *** Sent from my [redacted] > On Oct 23, 2014, at 12:PM, " [redacted] " < [redacted] > wrote:>> ***> I have explained on several occasions as did ***, that we are willing to settle your claim as soon as the balance is paid on your move/storage Our clai [redacted] department has stated they have received your claim and it will be processed I believe we have been cooperative to this point.>> [redacted] 9/5/***Likewise for meIn good faith I have paid all except this balanceI am requesting that your company even though as you have stated have separate divisions , at least give me a statement of the associated expenditures to be reimbursed for damages which was caused through the moveOnce I receive that statement of assurance, I will gladly pay the remaining balance [redacted] *** What do you mean my claim doesn't existI sent it to your companySent from my [redacted] > On Oct 27, 2014, at 9:AM, " [redacted] " < [redacted] > wrote:>> ***> Your claim doesn't exist until all charges are paid Please provide me with information on when payment will go out or this will proceed to the next collection level.>> [redacted] Learning Forever, [redacted] ***, [redacted]
In [redacted] ’s rebuttal of January she asks, “Why can’t they just look for and locate for [sic} my missing boxes.” “They are in their warehouse.” At the time of her claim filing we did a full trace of shipments through our Interstate Dispatch Operations on and about the time of her interstate shipment Additionally we checked all inbound and outbound warehouse activity during the time period around when the [redacted] shipment came in and the timeframe when it went out of our facility We did this as part of the claims process despite the fact that [redacted] had signed that she had received everything A**in, the numbered inventory items were all checked off as received There were no inventory item numbers nor content descriptions for the cartons claimed as missing on the claim filing by [redacted] We are sorry that our customer is less than satisfied We are sorry that she feels that our continued explanations of the facts do not resolve her complaint But after our thorough tracing and confirming that everything was delivered (by [redacted] ), we have closed the claim file There is nothing further that can be investigatedRegards, [redacted] [redacted] ** [redacted] Director Residential ServicesPlanes Companies / United Van Lines [redacted] -Dayton Road [redacted] , OH 45069###-###-#### | ###-###-####Fax: ###-###-#### [redacted] | www.planescompanies.com
Dear [redacted] ***, We are in receipt of the above captioned complaint by our former customer The complaint text is lengthy and repetitious in content It appears to be a collection of several different communications regarding the [redacted] experience with our company This move occurred in August of 2013, nearly a year and a half ago All of the issues stated and restated in this complaint have been presented to us prior and have been acted upon Space forbids trying to, once again, focus on each individual point of the complaint as it has been presented to the Bureau Instead we will move directly to the [redacted] Desired SettlementThe settlement sought is tied to reimbursement or repair of damaged items and also a monetary refund back to them on the amount they paid for our services First, in the matter of the claimed damages, we processed their claim through our Claims Department The items were inspected by a trained, professional claims adjuster The third party company used for this evaluation is a member of the Claims Prevention and Procedures Council They are not Planes personnel Our claim settlement decision is based on their visual inspection and evaluation A copy of our settlement letter to the [redacted] is attached hereRegarding their request for a refund on the money paid for their move; the amount of labor estimated on our original Estimate/Order For Service that was provided to the [redacted] totaled $ Once the move was completed, the actual cost of the labor required to complete the move was $ Despite the fact that we completed the move with a labor cost that was $under estimate, our customer was less than satisfied As an additional Customer Service gesture, we sent them a refund of $ They accepted our refund That fact was confirmed on January 28,when they put their mark on our Full and Final Settlement endorsement and cashed our checkWhile this action is new to the Bureau, the issues reported in the complaint have been presented to Planes several times prior Each time they were measured and evaluated In the absence of any new information from the [redacted] our position remains unchangedAny additional comments can be directed to meRegards, [redacted]
We are responding to our customer's rebuttal to our reply to his initial complaint filing with the Bureau In his rebuttal he restates the same issues that were part of his original complaint During and since his move nearly seventeen months ago, he has expressed his concerns with us several times During the course of our professional relationship he has communicated those concerns to a number of people in our organization who have touched his move and/or were involved in the claims process; his Sales Representative, his Relocation Counselor, his Claims Adjuster, our Senior Claims Adjuster, our Vice President of Claims, and our Vice President of Customer Service Our customer's claim that no one in our organization will talk to him is patently untrue.It is unfortunate that our customer is not happy with the results found by the professional third damage inspector, our Claims Adjuster, and our insurer But the facts don't support his position He has been made aware of the federally mandated arbitration program that is available to hear his case but chooses not to utilize it; certainly his right His alternative path, to complain to the Revdex.com, is proving to be circular and repetitious.In the absence of any new information, our position remains unchanged.Regards, [redacted] ** [redacted] * [redacted] *** [redacted] * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I've called numerous times to discuss and the only response I got was go to arbitration The cost of abitration almost covers the cost of the damaged goods so I feel they do this on purpose so they don't have to pay As regards to the claim that the grill was not on the inventory list, there were alot of items not on the list We were told since we were the only items on the truck it was not required to inventory every item (told waste of time) Also, when I talked to our move coordinator I was told everything was covered Aslo told everything was covered by the person who came to our house to do the walk through As for the grill not being in move condition is a lie They stated they view from the pics to determine that Well that was after the move and after they damaged it The gill in question is a plus pound stainless steel grill To watch their guy drag it through the yard with the wheels locked was unreal Not prfesional at all As for the TV not being covered, I was told by the two same people above it was even after I recieved the rejection letter I called and talked to both coordinators and they said it was covered When I called the claims department to talk about this they will not return my calls I've even called the VP and his responce was to call the claims department When I called back to say after numerous calls they won't call back, he stoped calling back Why? To me thats hiding someting I called the this morning acting as a new customer and talked to a rep about a move and asked what was covered under the insurance ance they said eveything So some where some one is lieing Why would I trust anyone to move my items if they won't protect it I would have moved them myself Regards, [redacted]
We are responding to the above captioned complaint filed with the Bureau by our customer [redacted] Attachment #is a copy of the [redacted] complaint The [redacted] complaint names "advertising" by Planes in the representation of our damage protection products in the event of loss or damage during his move The type of damage claimed by the [redacted] 's following their move is not covered under the terms of the protection option they selected The specific claim exceptions are spelled out in the Bill of Lading, which they signed At the time of the denial, the reasons were explained in discussions with [redacted] on more than one occasion They were also described in our claim settlement letter to the customer A copy of this settlement letter is also attached, here Attachment #2.During and after the move, we performed as contracted Following a professional damage inspection and the processing of their claim, the [redacted] disagreed with the decision rendered by our Claims Department and the insurer In their complaint to the Bureau they have presented no new, unheard information for us to consider Accordingly, are position remains.As [redacted] mentioned in his Bureau complaint, our decision regarding his claim is arbitration eligible The arbitration process is described in the claim settlement letter.Further communication may be directed to me.Regards, [redacted] ** ***###-###-#### | ###-###-####Fax: ###-###-#### [redacted] * [redacted]
We are responding to [redacted] 's rebuttal (attached) to our reply to her complaint filing with the Bureau She claims undelivered/lost cartons during her move despite having confirmed delivery at destination The correct, legal process for accepting destination delivery is explained to all of our customers, including the complainant, at several points during the move process Our sales representative explain it on estimate day Once contracted, the Relocation Counselor covers it in their initial telephone call It is spelled out in the Counselor's initial email confirming all the facts and information about the upcoming move Below, here, is an excerpt from our initial confirmation email to [redacted] This is the section regarding delivery day: DELIVERY DATE & DELIVERY SPREAD?Please note that the above dates represent a delivery spread This means your shipment could be delivered any time during this date spread It is imperative that you give me and your van operator all possible contact numbers for you during transit and at destination so that you can be notified of the scheduled delivery date.?You must be available to take delivery on each and every day in your delivery spread; I will monitor the arrival of your shipment and give you as much notice as possible Please be aware, the van operator can give as little as one day notice for delivery?DO NOT WAIVE THE RIGHT TO CHECK OFF Use the Bingo sheet provided by the driver to check off your items as they are unloaded Notate any missing items on the BINGO sheet This check off will protect you in the claims process should any item be missing Failure to complete your check off may subject you to claims denial.?Complete a FINAL WALK THROUGH prior to signing off on paperwork and releasing the crew Make sure that all items are in the correct room, placed properly, and standard assembly is complete prior to the crew leaving Remember to check for any damages to the physical structure of your home Property damage must be documented on the driver’s paperwork prior to signing Please also report the damage to me The delivery, check-off, and signing process is covered again (verbally) by the Relocation Counselor during the hour til delivery day telephone callAs we stated in our original reply, [redacted] confirmed that everything was delivered with her signature or a checkmark on every destination document presented to her Every numbered inventory item was marked off as received at destination In her claim filing, she did not supply us with an inventory number for the two cartons she claimed as lost Every item in our custody was inventoried and numbered ALL of those items were delivered [redacted] admits signing at destination in her rebuttal What else is there? [redacted] last sentence in her rebuttal is; “There [sic] business practice is misleading and verges on corrupt” Throughout this full move experience, through our initial Bureau complaint response, and in this reply, no fair evaluator could find us misleading Further, her suggestion that we “verge on corrupt” is way off the mark and totally without merit The [redacted] Bureau filing is emotional and petty and lacks any business or professional basis This is a non-complaint and the file should be closed as we have operated fairly and responsiblyFurther communication may be directed to meRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I find no place on your web site to reply to Planes erroneous analysis of what happenedThey say the price was less than their quote, but ignore the fact that the quote was based on an entirely different size crewWe outlined the discrepancy in their chargesThe partial payment they made in no way was documented as their final settlementTheir supposed independent claim adjuster is a company on their payrollThe people that came out were people who restore broken & damaged items, not investigators who can determine how our paintings were damagedWe KNOW how they were damaged; we saw the Planes employees CRUSH them into boxes that were not intended to hold paintingsAnd they did this WITHOUT any packing or PROTECTION around the paintingsWe feel defrauded about the insurance since Planes refuses to pay any claim, even though the damages were clearly due to negligence on their partWe did not receive a single correspondence or phone call from them to discuss things outlined in our lettersThey ignored our phone callsOur move with Planes was the worst experience of our lives Regards, Deborah & Lee Johnsen