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Planet Audio Reviews (3)

Upon receiving the Revdex.com complaint notification on Friday the 17th, our Tech Support Agent (TSA) investigated the issue and found that indeed his ticket was not replied onUpon discovery, our TSA replied to his ticket on Monday the 20th stating that the product might have an internal issue and needed to be repairedAs part of our Warranty Claim process, we ask for a proof of purchase, as was stated on our Warranty Policy card that came with the product, to validate the warrantyThe shipping back to us is normally on the side of the buyer since our warranty only covers the repair or replacement of defective unit, but in this case, it was stated on our reply ticket that we will setup a shipping label for him so we can replace the unitHe have not receive a reply from him as per your office’s instruction It was unfortunate that his email was not properly replied on and he even received spam emails, which is embarrassing on our part and is a rather unusual performance of our Help Desk solutionIt is not our intention to ignore emails or tickets or to deny any of our customer of our utmost serviceWe are now checking the issue with our Help Desk software and its setup or settings to avoid future situation like this We would like to continue to connect with the Complainant to fully resolve the issue, up to the point of replacing his unit with a working oneWe would like to send him a new unit to replace the defective one and email him a Return Shipping Label to send back the defective unit to us However, we will not be able to satisfy his desired settlement of a refund since we were not the seller and hence did not receive his payment for us to refund to him We would like to hear from him and come up with a mutually agreeable outcome Thank you, J [redacted] Technical Services Department BOSS International Group Tell us why here

Hi Revdex.com of Tri-Counties,

black; font-family: "Arial",sans-serif; font-size: 12pt;">Upon receiving the Revdex.com complaint notification on Friday the 17th, our Tech Support Agent (TSA) investigated the issue and found that indeed his ticket was not replied on. Upon discovery, our TSA replied to his ticket on  Monday the 20th stating that the product might have an internal issue and needed to be repaired. As part of our Warranty Claim process, we ask for a proof of purchase, as was stated on our Warranty Policy card that came with the product, to validate the warranty. The shipping back to us is normally on the side of the buyer since our warranty only covers the repair or replacement of defective unit, but in this case, it was stated on our reply ticket that we will setup a shipping label for him so we can replace the unit. He have not receive a reply from him as per your office’s instruction.
It was unfortunate that his email was not properly replied on and he even received spam emails, which is embarrassing on our part and is a rather unusual performance of our Help Desk solution. It is not our intention to ignore emails or tickets or to deny any of our customer of our utmost service. We are now checking the issue with our Help Desk software and its setup or settings to avoid future situation like this.
We would like to continue to connect with the Complainant to fully resolve the issue, up to the point of replacing his unit with a working one. We would like to send him a new unit to replace the defective one and email him a Return Shipping Label to send back the defective unit to us.
However, we will not be able to satisfy his desired settlement of a refund since we were not the seller and hence did not receive his payment for us to refund to him.
 
We would like to hear from him and come up with a mutually agreeable outcome.
 
Thank you,
 
J[redacted]
Technical Services Department
BOSS International Group
Tell us why here...

Review: My sub woofers are planet audio big bang 2s model number bb212d. I bought them March 3rd 2011 with a 2 year warranty. Earlier this year in February 2013 one out of the two sub woofers had dry rotted. I called the corporate building a few times trying to figure out how to use my warranty on both of the speakers and explained clearly to them what my reasoning for using the warranty is and the issue with my speakers is continuing to get worse everyday and within a couple weeks the warranty would run out. I finally got a hold of a supervisor by the name of Phillip Samuel two weeks after leaving several messages on the voice mail.We told him how I tried to resolve the issue with my speakers by applying superglue to the speaker to avoid further damage to happen. He stated he would warranty both speakers out knowing what the condition and issue with the speakers was. He indicated via e mail to send the speakers in and include a $40 money order inside the shipping box for return shipping, which was done on July 13th, 2013. While the shipping process took place we noticed that the return shipping was taking longer than told. We then contacted Planet Audio to check the status and then was told by a representative that only one speaker was going to be warrantied out and the other speaker would not due to the type of damage done to the speaker. We then kept trying to explain that this process has turned into almost a six week process and asked to speak to someone in higher position then Philip Samuel the supervisor handling this issue. He then offered to send two speakers that was not the same as the original model we shipped into them in which we did not want and stated that the highest supervisor does not speak to consumer customers. So our issue was not resolved and they are not sending back the "damaged sub woofer" and sending only one new speaker to replace the "not damaged sub woofer". Also is not sending back twenty dollars out of the fourty dollars sent in for returned shipping.Desired Settlement: both of my sub-woofers of my make and model to be warrantied out of my make and model not just the one, when I was expecting the both of them to be warranted out like [redacted] stated even though he knew the one sub had super glue on it.

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Description: AUTO SERVICE - WINDOW TINTING

Address: 1579 Route 9, Wappingers Falls, New York, United States, 12590

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