Planet Concrete Coatings

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** This only accounts for the one product where the wrong item was delivered, not for the poor quality of the blackberry tea which was also mentioned in my complaint, but a 50% refund is better than continuing to fight over this, I feel sad about the process that I had to go through in order to get a half resolution, especially since I have recommended your company to so many people over the years, but I've had enough headaches to split the difference and drop the matter unhappily I'll have to carefully consider whether to continue doing business with you in the future Better customer service would have gone a long way in this case and ultimately would have saved me a ton of bad feelings
Regards,
*** *** ***

We have issued a $store credit to this customers account which he may use to purchase a tea he might preferHowever, the customer should note that these samples are ONLY available in a tin, as advertised on our websiteHe will now be aware of this fact for all future Blend sample purchasesThe
slide-top tins are the standard packaging for this itemWe hope this is a satisfactory resolution

This customer purchased an item from a store in no relation to our companyThe store buys our products wholesale, and then resells themTherefore, at the time of the customer purchase, our end of the deal was finalizedUnfortunately there is no way to know how old the product was or how long it
sat on the self of the store it was sold inWe also have no idea how the product was treated once out of our hands, and if any of those causes lead to the issues the customer spoke of. In regards to the situation, the customer did mention that the glass may or may not have been swallowed by the daughterIf this was the case, we'd hope the daughter went to the hospitalIf there was glass found then, we would've absolutely taken it seriously, it was just an unknown and had to treat it as suchThe item was purchased by the woman for $We offered a certificate of $towards our store because the daughter originally wanted a replacement$is the running rate of the product on our websiteThey were satisfied with this response until they asked about the shipping ratesOur shipping is $Unfortunately we'd be unable to cover this as wellWe were more than generous to do this for them, since the customer made no previous purchases with our site, and did not make this current purchase with usSince this item was purchased with a wholesale affiliate, we made no money with her purchase and are out $and one ActiviTEA if she decides to use the certificate. We have explained to her that we have no ability to refund her, since there is no record of her information anywhere on our system to do soWe recommended multiple times to try to return it at the store it was purchased in, since they had records of the purchaseAt this point, the customer has not responded to our emailThe $certificate is still available for their use

This issue is still in the resolution process with *** Trusted Stores and will be resolved via that outletWe have already communicated with a *** representative that we would be happy to receive Mr*** return outside of our 30-day return limits when he returns to the country
Please wait for the *** resolution process to be completed before seeking other outletsWe hope to have this resolved for you soon

Please see the attached invoice which contains all information regarding this customers orderThe invoice clearly reflects the purchase of a 16oz package of Raspberry tea, which also will have been displayed in the customers shopping cart, and on the final page during the checkout processWe give
customers days to process any returnsWe conveyed to the customer that he was welcome to return the product he did not like and we would happily exchange it for the one he prefersWe explained our return policy, but no where in our communication did we offer an extension of our return policyWe can only surmise that this was a case of human error and the customer requested the incorrect tea during his purchase processPlease find attached a copy of the Mr*** invoice, as well as our customer service communication with Mr*** via our own customer service email portalWe hope this clears up any confusion about this transaction process

Mr***, It is our desire to close this case as efficiently as possibleWe have therefore issued a full refund in the amount of $to the card you originally used to place your order on our websitePlease look for this refund credit to appear in your account within the next few business daysWe apologize for any misunderstanding that took placeWe will have our IT department investigate the unlikely technical glitch. We hope you find this resolution satisfactory

Very well, I accept this and will not initiate chargeback through my credit card company.  I hope in the future Adagio can resolve issues more amicably without resorting to these extreme measures.  After all its just $5.00. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

If there was glass found then, we would've absolutely taken it seriously, it was just an unknown and had to treat it as such.worse company ever I will advise everyone I k now never to buy their products. I am sure my daughter pooped out the glass. what a bunch of wackos you are. I am leaving this for everyone to see on the Revdex.com.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We apologize, but we are unable to fulfill this request. It just is simply not possible. We do not use any other packaging for the item in question, so the customer is requesting a product we cannot provide. We would need to change our production methods to fulfill this request, which we hope the customer will understand is simply not a possibility. We hope the customer will be able to use the store credit provided to purchase a product they might enjoy instead.