Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Ms*** We make every effort to be transparent with our customers around our membership rates and cancelation policies. Our employees make it a point to circle and/or highlight the methods of cancelation as written on our membership agreements before the prospect joins our
facility. We also thoroughly review that following a member’s minimum term, his/her membership will continue month-to-month with no commitment. The member receives a copy of these policies and procedures once they are reviewed. We charge an Annual Membership Fee that is fully earned when received and is non-refundable. Per the Membership Agreement: Annual Membership Fee: An Annual Membership Fee will be billed to your account below on or around the 1st beginning on 06/01/for $and will continue to be billed on or around the anniversary of that date each year thereafter until you cancel your in accordance with this agreement Termination of Membership and Monthly Billing: To cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or postmarked via certified mail to the club address listed aboveIn order to cancel your membership prior to the billing of the Annual Membership Fee, the club requires written notice delivered as described above on or before the 25th of the previous monthThe Annual Membership Fee is fully earned when received and is non-refundable You would have had to cancel on or before 5/25/in order to avoid the annual fee Sincerely, Planet Fitness New York Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] signed up for a one year minimum term membership on 4/26/2014, per the membership agreement that was completed online the membership can be cancelled either in person or via mail free of charge at any point in time after the one year minimum commitment was met. Per the terms of the...
membership agreement that [redacted] entered online, after the one year minimum term was met the membership would become month to month, and the buyout fee would not be applicable. At any point in time prior to the one year commitment being met the membership could have been terminated by simply paying a $58 buyout fee. Upon signing up for a membership both parties receive a copy of the membership agreement so that there is full disclosure between all parties. I have attached a copy of the membership agreement for you to review. We have gone ahead and cancelled out [redacted]'s membership per her request, thus making May 17th her last payment.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Ms*** We make every effort to be transparent with our customers around our membership rates and cancelation policies. Our employees make it a point to circle and/or highlight the methods of cancelation as written on our membership agreements before the prospect joins our
facility. We also thoroughly review that following a member’s minimum term, his/her membership will continue month-to-month with no commitment. The member receives a copy of these policies and procedures once they are reviewed. We charge an Annual Membership Fee that is fully earned when received and is non-refundable. Per the Membership Agreement: Annual Membership Fee: An Annual Membership Fee will be billed to your account below on or around the 1st beginning on 06/01/for $and will continue to be billed on or around the anniversary of that date each year thereafter until you cancel your in accordance with this agreement Termination of Membership and Monthly Billing: To cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or postmarked via certified mail to the club address listed aboveIn order to cancel your membership prior to the billing of the Annual Membership Fee, the club requires written notice delivered as described above on or before the 25th of the previous monthThe Annual Membership Fee is fully earned when received and is non-refundable You would have had to cancel on or before 5/25/in order to avoid the annual fee Sincerely, Planet Fitness New York Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] signed up for a one year minimum term membership on 4/26/2014, per the membership agreement that was completed online the membership can be cancelled either in person or via mail free of charge at any point in time after the one year minimum commitment was met. Per the terms of the...
membership agreement that [redacted] entered online, after the one year minimum term was met the membership would become month to month, and the buyout fee would not be applicable. At any point in time prior to the one year commitment being met the membership could have been terminated by simply paying a $58 buyout fee. Upon signing up for a membership both parties receive a copy of the membership agreement so that there is full disclosure between all parties. I have attached a copy of the membership agreement for you to review. We have gone ahead and cancelled out [redacted]'s membership per her request, thus making May 17th her last payment.