Planet Fitness Kennewick

I had a basic $10/month membership and after many months I upgraded to a $20/month membership. I wasn’t told at the time that I was signing a contract of 12 months which had a $60+ fee for cancelling. I upgraded at the location at the counter and signed on the little counter device for accepting credit cards. I was never told verbally of the fees/contract. I am no longer able to make it to the gym so don’t want to keep paying the $20 mo they fee. I called to cancel and was told I’d have to pay the $60+ fee for breaking the contract, which I had no idea about. I discussed with the manager that the person who signed me up didn’t tell me about any additional fee. The manager refused to waive the cancellation fee even though he admitted it was morally not okay and agreed it was not fair. He kept saying that he has to stick to the contract. I was clearly not informed about the hidden fees associated with the upgraded membership cancellation. It appears that whoever signed me up was not honest and purposely didn’t mention/explain it to me. It feels like a scam. I was also told that my 12 month contract isn’t up until March 2020 and I have to keep paying the $20/month fee until then or I will face the $60+ fee, in ADDITION to that I will have to pay a yearly fee of $40+ in February even though I would be canceling the next month! So I’d be paying a yearly fee for only 1 month! It’s an unbelievable racket. I want to cancel without any penalty fee.

I attempted to close my account in person at the store at the beginning of October 2017 and was not helped in the store even though I brought in a signed letter. The company continues to debit my bank account which has caused me to get hundreds of dollars in over draft fees. I have also sent several e mails in which I was ignored until today and was told today I need to come in and close in person even though I did that already in October and was not helped properly.

My husband and I signed up with Planet Fitness in Kennewick, WA before it opened. We were told that we could cancel anytime with no restrictions. My mom had been a Planet Fitness member in her city for 5 years. Because of how this Planet Fitness has treated us, she is no longer a member of her location.

First, the gym was supposed to open before it did. Two days before they opened, our first monthly fee was taken out. Why was that when the gym wasn't even open to the public yet? We decided shortly after we signed up that we didn't want a membership. We went to the location, and were both told that we could not cancel without paying off our balance plus a $50 cancellation fee. Once again...um, why? We hadn't even set foot in that gym yet, and they are still charging us to be there. We've been in several times because we are charged every month. Let me say...We have NEVER used the equipment because we signed up and realized before they even opened that we wouldn't use the gym at all. Yet, every month we are charged for something we have never used. I was just charged $31.71 today. We have asked (including when we never had balances) to cancel and we were told we could not without paying off an imaginary balance plus $50 early cancellation fee. The people we have talked to there have always been very rude to us as it was. My husband's bank account is severely overdrawn by Planet Fitness, and I am still being charged off my credit card every month, even after stating numerous times that we don't want these memberships and WE HAVE NEVER USED THE PLANET FITNESS EQUIPMENT OR SERVICES.