[redacted] is correct that Planet Fitness made an error with her membership billingAlthough it is correct that a membership can not be canceled for a date into the future a member can pay the dues owed and it can be canceledUpon receiving this complaint we looked into why the membership was not canceledBecause the manager at the location was unsure how to cancel a membership that has not reached its one year term he put the check and cancel notice in the safe The manager unfortunately forgot to have the regional manager process the cancel and the check remains in the safe.? I have instructed the manager to mail the check back to [redacted] with a copy of a cancellation formThe member will be refunded in full by PF mailing back the check and also cancel the membership.? We apologice for the error and for the inconvenience? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Ms[redacted] signed a membership with Planet Fitness earlier this year in which her dues were to be deducted from her checking account on the 17th of every month Per the membership agreement the deductions would occur Until the membership was canceled via certified mail or in personOn 11/15/ the gym received a certified letter from Ms [redacted] requesting cancelation of the membershipThe membership was canceled on 11/and remains canceled The manager who contacted Ms[redacted] did call and let her know the letter was received and her balance for the previous months declinesThe balance on the account is and it will remain until the balance is paidThe membership is however canceled and will not incur further charges The balance also does not incur further penalties for not being paid in a timely mannerPlanet Fitness does not mail bills but does send a text message and email to the member regarding any balance every monthEmails and text messages were sent to the phone number and email address that was provided to us and is the same that was provided to the Revdex.com.per the members wishes the membership was and still is canceledPayment of the amount she can be made by mail or online at Planetfitness.com If Ms[redacted] has any further questions anyone at the gym would be happy to assist her
I joined Planet Fitness in January and signed up for a year membership I authorized them to debit my bank account and / or a credit card I called the Planet Fitness manager, [redacted] , and notified her I would be traveling when my membership expires (Feb10, 2018) and I won't be able to come in to the store to cancel the membership She told me to send a certified letter - cancelling my membership as of Feb.10, - which I did on December 5, On Dec 12, 2017,7, I received a call from an employee of Planet Fitness, [redacted] - who left a message and said they received my letter but I can't cancel early On Dec13, 2017, I called and spoke to the manager, [redacted] [redacted] was condescending and rude He told me I can't cancel early I called back and also spoke to [redacted] - he told me it is their policy not to cancel over the phone and that I had to come into the location in person He also said there was no [redacted] , the manager, that worked at that locatio
I joined Planet Fitness in January and signed up for a year membership I authorized them to debit my bank account and / or a credit card
I called the Planet Fitness manager, ***, and notified her I would be traveling when my membership expires (Feb10, 2018) and I won't be able to come in to the store to cancel the membership She told me to send a certified letter - cancelling my membership as of Feb.10, - which I did on December 5,
On Dec 12, 2017,7, I received a call from an employee of Planet Fitness, *** - who left a message and said they received my letter but I can't cancel early
On Dec13, 2017, I called and spoke to the manager, *** *** was condescending and rude He told me I can't cancel early I called back and also spoke to *** - he told me it is their policy not to cancel over the phone and that I had to come into the location in person He also said there was no ***, the manager, that worked at that locatio
I requested to cancel my membership due to I moved out of stateI was told by a rep I would need to send a certified letter and my membership would be cancelled and a final bill would be sentI was never advised the only way I could cancel was to pay immediately especially since I am not in a contractI also requested a final bill to be sent so that I could pay itI sent the certified letter and was contacted by a rep John on 11/15/advising me that my certified letter was received however, I could not cancel unless I could pay the balance owed on that dayI don't have a contract it is for month to month so it is my understanding I can cancel at will and you will send a bill if I owe anythingI visited that location and another a few times in July and August only and have not visited another location since I moved in augustI am very unhappy with the service I was provided and think it is (expletive removed) I can't cancel my membershipI was warned about a situation by someo
Ms.*** signed a membership with Planet Fitness earlier this year in which her dues were to be deducted from her checking account on the 17th of every month Per the membership agreement the deductions would occur Until the membership was canceled via certified mail or in personOn 11/15/
the gym received a certified letter from Ms*** requesting cancelation of the membershipThe membership was canceled on 11/and remains canceled The manager who contacted Ms.*** did call and let her know the letter was received and her balance for the previous months declinesThe balance on the account is and it will remain until the balance is paidThe membership is however canceled and will not incur further charges The balance also does not incur further penalties for not being paid in a timely manner. Planet Fitness does not mail bills but does send a text message and email to the member regarding any balance every monthEmails and text messages were sent to the phone number and email address that was provided to us and is the same that was provided to the Revdex.com.per the members wishes the membership was and still is canceledPayment of the amount she can be made by mail or online at Planetfitness.com If Ms.*** has any further questions anyone at the gym would be happy to assist her
*** *** is correct that Planet Fitness made an error with her membership billingAlthough it is correct that a membership can not be canceled for a date into the future a member can pay the dues owed and it can be canceledUpon receiving this complaint we looked into why the membership was not
canceledBecause the manager at the location was unsure how to cancel a membership that has not reached its one year term he put the check and cancel notice in the safe The manager unfortunately forgot to have the regional manager process the cancel and the check remains in the safe. I have instructed the manager to mail the check back to *** with a copy of a cancellation formThe member will be refunded in full by PF mailing back the check and also cancel the membership. We apologice for the error and for the inconvenience
*** *** is correct that Planet Fitness made an error with her membership billingAlthough it is correct that a membership can not be canceled for a date into the future a member can pay the dues owed and it can be canceledUpon receiving this complaint we looked into why the membership was not
canceledBecause the manager at the location was unsure how to cancel a membership that has not reached its one year term he put the check and cancel notice in the safe The manager unfortunately forgot to have the regional manager process the cancel and the check remains in the safe. I have instructed the manager to mail the check back to *** with a copy of a cancellation formThe member will be refunded in full by PF mailing back the check and also cancel the membership. We apologice for the error and for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Ms.[redacted] signed a membership with Planet Fitness earlier this year in which her dues were to be deducted from her checking account on the 17th of every month. Per the membership agreement the deductions would occur Until the membership was canceled via certified mail or in person. On 11/15/16...
the gym received a certified letter from Ms. [redacted] requesting cancelation of the membership. The membership was canceled on 11/15 and remains canceled . The manager who contacted Ms.[redacted] did call and let her know the letter was received and her balance for the previous months declines. The balance on the account is 115.90 and it will remain until the balance is paid. The membership is however canceled and will not incur further charges . The balance also does not incur further penalties for not being paid in a timely manner. Planet Fitness does not mail bills but does send a text message and email to the member regarding any balance every month. Emails and text messages were sent to the phone number and email address that was provided to us and is the same that was provided to the Revdex.com.per the members wishes the membership was and still is canceled. Payment of the amount she can be made by mail or online at Planetfitness.com . If Ms.[redacted] has any further questions anyone at the gym would be happy to assist her
[redacted] is correct that Planet Fitness made an error with her membership billingAlthough it is correct that a membership can not be canceled for a date into the future a member can pay the dues owed and it can be canceledUpon receiving this complaint we looked into why the membership was not canceledBecause the manager at the location was unsure how to cancel a membership that has not reached its one year term he put the check and cancel notice in the safe The manager unfortunately forgot to have the regional manager process the cancel and the check remains in the safe.? I have instructed the manager to mail the check back to [redacted] with a copy of a cancellation formThe member will be refunded in full by PF mailing back the check and also cancel the membership.? We apologice for the error and for the inconvenience? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Ms[redacted] signed a membership with Planet Fitness earlier this year in which her dues were to be deducted from her checking account on the 17th of every month Per the membership agreement the deductions would occur Until the membership was canceled via certified mail or in personOn 11/15/ the gym received a certified letter from Ms [redacted] requesting cancelation of the membershipThe membership was canceled on 11/and remains canceled The manager who contacted Ms[redacted] did call and let her know the letter was received and her balance for the previous months declinesThe balance on the account is and it will remain until the balance is paidThe membership is however canceled and will not incur further charges The balance also does not incur further penalties for not being paid in a timely mannerPlanet Fitness does not mail bills but does send a text message and email to the member regarding any balance every monthEmails and text messages were sent to the phone number and email address that was provided to us and is the same that was provided to the Revdex.com.per the members wishes the membership was and still is canceledPayment of the amount she can be made by mail or online at Planetfitness.com If Ms[redacted] has any further questions anyone at the gym would be happy to assist her
I joined Planet Fitness in January and signed up for a year membership I authorized them to debit my bank account and / or a credit card I called the Planet Fitness manager, [redacted] , and notified her I would be traveling when my membership expires (Feb10, 2018) and I won't be able to come in to the store to cancel the membership She told me to send a certified letter - cancelling my membership as of Feb.10, - which I did on December 5, On Dec 12, 2017,7, I received a call from an employee of Planet Fitness, [redacted] - who left a message and said they received my letter but I can't cancel early On Dec13, 2017, I called and spoke to the manager, [redacted] [redacted] was condescending and rude He told me I can't cancel early I called back and also spoke to [redacted] - he told me it is their policy not to cancel over the phone and that I had to come into the location in person He also said there was no [redacted] , the manager, that worked at that locatio
I joined Planet Fitness in January and signed up for a year membership I authorized them to debit my bank account and / or a credit card
I called the Planet Fitness manager, ***, and notified her I would be traveling when my membership expires (Feb10, 2018) and I won't be able to come in to the store to cancel the membership She told me to send a certified letter - cancelling my membership as of Feb.10, - which I did on December 5,
On Dec 12, 2017,7, I received a call from an employee of Planet Fitness, *** - who left a message and said they received my letter but I can't cancel early
On Dec13, 2017, I called and spoke to the manager, *** *** was condescending and rude He told me I can't cancel early I called back and also spoke to *** - he told me it is their policy not to cancel over the phone and that I had to come into the location in person He also said there was no ***, the manager, that worked at that locatio
I requested to cancel my membership due to I moved out of stateI was told by a rep I would need to send a certified letter and my membership would be cancelled and a final bill would be sentI was never advised the only way I could cancel was to pay immediately especially since I am not in a contractI also requested a final bill to be sent so that I could pay itI sent the certified letter and was contacted by a rep John on 11/15/advising me that my certified letter was received however, I could not cancel unless I could pay the balance owed on that dayI don't have a contract it is for month to month so it is my understanding I can cancel at will and you will send a bill if I owe anythingI visited that location and another a few times in July and August only and have not visited another location since I moved in augustI am very unhappy with the service I was provided and think it is (expletive removed) I can't cancel my membershipI was warned about a situation by someo
Ms.*** signed a membership with Planet Fitness earlier this year in which her dues were to be deducted from her checking account on the 17th of every month Per the membership agreement the deductions would occur Until the membership was canceled via certified mail or in personOn 11/15/
the gym received a certified letter from Ms*** requesting cancelation of the membershipThe membership was canceled on 11/and remains canceled The manager who contacted Ms.*** did call and let her know the letter was received and her balance for the previous months declinesThe balance on the account is and it will remain until the balance is paidThe membership is however canceled and will not incur further charges The balance also does not incur further penalties for not being paid in a timely manner. Planet Fitness does not mail bills but does send a text message and email to the member regarding any balance every monthEmails and text messages were sent to the phone number and email address that was provided to us and is the same that was provided to the Revdex.com.per the members wishes the membership was and still is canceledPayment of the amount she can be made by mail or online at Planetfitness.com If Ms.*** has any further questions anyone at the gym would be happy to assist her
*** *** is correct that Planet Fitness made an error with her membership billingAlthough it is correct that a membership can not be canceled for a date into the future a member can pay the dues owed and it can be canceledUpon receiving this complaint we looked into why the membership was not
canceledBecause the manager at the location was unsure how to cancel a membership that has not reached its one year term he put the check and cancel notice in the safe The manager unfortunately forgot to have the regional manager process the cancel and the check remains in the safe. I have instructed the manager to mail the check back to *** with a copy of a cancellation formThe member will be refunded in full by PF mailing back the check and also cancel the membership. We apologice for the error and for the inconvenience
*** *** is correct that Planet Fitness made an error with her membership billingAlthough it is correct that a membership can not be canceled for a date into the future a member can pay the dues owed and it can be canceledUpon receiving this complaint we looked into why the membership was not
canceledBecause the manager at the location was unsure how to cancel a membership that has not reached its one year term he put the check and cancel notice in the safe The manager unfortunately forgot to have the regional manager process the cancel and the check remains in the safe. I have instructed the manager to mail the check back to *** with a copy of a cancellation formThe member will be refunded in full by PF mailing back the check and also cancel the membership. We apologice for the error and for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Ms.[redacted] signed a membership with Planet Fitness earlier this year in which her dues were to be deducted from her checking account on the 17th of every month. Per the membership agreement the deductions would occur Until the membership was canceled via certified mail or in person. On 11/15/16...
the gym received a certified letter from Ms. [redacted] requesting cancelation of the membership. The membership was canceled on 11/15 and remains canceled . The manager who contacted Ms.[redacted] did call and let her know the letter was received and her balance for the previous months declines. The balance on the account is 115.90 and it will remain until the balance is paid. The membership is however canceled and will not incur further charges . The balance also does not incur further penalties for not being paid in a timely manner. Planet Fitness does not mail bills but does send a text message and email to the member regarding any balance every month. Emails and text messages were sent to the phone number and email address that was provided to us and is the same that was provided to the Revdex.com.per the members wishes the membership was and still is canceled. Payment of the amount she can be made by mail or online at Planetfitness.com . If Ms.[redacted] has any further questions anyone at the gym would be happy to assist her