Member spoke to one of our representatives Member could not supply copy of cancellation form Member’s membership is currently cancelled May provide refund once cancellation form is generated Agreement signed by member states that a member may cancel in person at Planet Fitness or send a certified letter of cancellation for the cancellation to be processed Thank you [redacted]
Complaint: ***
I am rejecting this response because:
I do NOT have the cancellation receipt, I didn't think I needed to save it, thought Planet Fitness was a better company that would NOT keep taking my money after the cancellation was done, I will NOT accept anything less than refunds for ALL the months which total like months, I will leave reviews in google, if I do not get a refundand will keep opening complaints in Revdex.com, I need a refund right away
Regards,
*** ***
According to our records, the member cancelled this membership in person at the gym in November of 2014. We have no record of any prior cancellation efforts. We do not monitor accounts for usage. Non usage of the gym does not constitute cancellation of membership. We cancelled him properly when requested in November of 2014, we do not owe this individual funds for months when he did not cancel the membership. Angela Chandler Area Director Planet Fitness 6700 Huebner Road San Antonio, TX 78238
Mr. [redacted], Thank you for reaching out with your concerns. Attached is a copy of your agreement that states the cancellation policy. You must cancel your member either in person or mail a...
certified letter to your Planet Fitness. We do not show record of cancelation form or a certified letter. If you have your cancellation form or receipt of certified letter, we would be happy to reimburse funds as appropriate. Sincerely, [redacted] Regional Manager
Complaint[redacted]
I am rejecting this response because: as [redacted] stated I could cancel in person which is what I did. I also moved and was no longer close to this gym. The manager at that location confirmed they could see when the last time I used the gym was and that there has not been any use since then. She refused to share the dates with me. I can not help it if their employee did not turn in the paper work. I did cancel it back in March of 2012. The main reason I joined this gym was at the time I lived in Hollywood Park and my septic went out for 4 months and I need a place to shower and work out. March 15, 2012 my septic was installed. I moved in July 2012 to the other side of San Antonio. I did not notice they were continuing to draft my account for 2 more years. Until here recently. I am only asking that I be refunded from the time I stopped using the facility.
Regards,
[redacted]
Member spoke to one of our representatives. Member could not supply copy of cancellation form. Member’s membership is currently cancelled. May provide refund once cancellation form is generated. Agreement signed by member states that a member may cancel in...
person at Planet Fitness or send a certified letter of cancellation for the cancellation to be processed. Thank you. [redacted]
Member spoke to one of our representatives Member could not supply copy of cancellation form Member’s membership is currently cancelled May provide refund once cancellation form is generated Agreement signed by member states that a member may cancel in person at Planet Fitness or send a certified letter of cancellation for the cancellation to be processed Thank you [redacted]
Complaint: ***
I am rejecting this response because:
I do NOT have the cancellation receipt, I didn't think I needed to save it, thought Planet Fitness was a better company that would NOT keep taking my money after the cancellation was done, I will NOT accept anything less than refunds for ALL the months which total like months, I will leave reviews in google, if I do not get a refundand will keep opening complaints in Revdex.com, I need a refund right away
Regards,
*** ***
According to our records, the member cancelled this membership in person at the gym in November of 2014. We have no record of any prior cancellation efforts. We do not monitor accounts for usage. Non usage of the gym does not constitute cancellation of membership. We cancelled him properly when requested in November of 2014, we do not owe this individual funds for months when he did not cancel the membership. Angela Chandler Area Director Planet Fitness 6700 Huebner Road San Antonio, TX 78238
Mr. [redacted], Thank you for reaching out with your concerns. Attached is a copy of your agreement that states the cancellation policy. You must cancel your member either in person or mail a...
certified letter to your Planet Fitness. We do not show record of cancelation form or a certified letter. If you have your cancellation form or receipt of certified letter, we would be happy to reimburse funds as appropriate. Sincerely, [redacted] Regional Manager
Complaint[redacted]
I am rejecting this response because: as [redacted] stated I could cancel in person which is what I did. I also moved and was no longer close to this gym. The manager at that location confirmed they could see when the last time I used the gym was and that there has not been any use since then. She refused to share the dates with me. I can not help it if their employee did not turn in the paper work. I did cancel it back in March of 2012. The main reason I joined this gym was at the time I lived in Hollywood Park and my septic went out for 4 months and I need a place to shower and work out. March 15, 2012 my septic was installed. I moved in July 2012 to the other side of San Antonio. I did not notice they were continuing to draft my account for 2 more years. Until here recently. I am only asking that I be refunded from the time I stopped using the facility.
Regards,
[redacted]
Member spoke to one of our representatives. Member could not supply copy of cancellation form. Member’s membership is currently cancelled. May provide refund once cancellation form is generated. Agreement signed by member states that a member may cancel in...
person at Planet Fitness or send a certified letter of cancellation for the cancellation to be processed. Thank you. [redacted]