Planet Fitness St Clairsville OH

If [redacted] ***y could provide a copy of his cancellation form or a document from the bank that shows the $cancellation fee plus taxes, we will refund any monies owed to him from the point of cancellationI have attached a document showing all billing activity on [redacted] accountThis shows the charge in October due to insufficient funds in the account with a $service fee charged to the monthly dues

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good Afternoon, I have reviewed the complaint with our financial company and my regional managerWe have found that the card was updated to Mr***s account by a Visa Updating ServiceVisa offers a service where they will update any card information with all recurring payments associated to it
Since the funds were not collected from November until March, we will not be issuing a refund for those amountsWe will refund the April payment in the amount of $and cancel out Mr***s membership to prevent any further payments from being deductedIf you require any other information, please contact meThank you, have a good weekend*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear badI did not use the service from April until currentlyI didn't know I was being billedHow can they bill me for not using the service and without telling me "hey we're still billing you you need to resolve this" if I knew they were billing me it would've been resolved say last AprilI haven't stepped foot in the business since April It's to like I was defaulting on payments and going to the business every dayI legitimately haven't used it for a year.
Regards,
*** ***

Good morningI have received and reviewed the customer concern from ID * ***I am not the manager that dealt with situation, I am a new manager that took over in the beginning of MarchAfter consulting with my regional manager we have contacted our financial company and requested a refund for
*** The money should appear back in her account in 3-business days totaling $63.33.Thank you, *** ***

If [redacted]y could provide a copy of his cancellation form or a document from the bank that shows the $58.00 cancellation fee plus taxes, we will refund any monies owed to him from the point of cancellation. I have attached a document showing all billing activity on [redacted] account. This shows...

the 31.50 charge in October due to insufficient funds in the account with a $10 service fee charged to the monthly dues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]