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Planet Fitness - Waco, TX

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Planet Fitness - Waco, TX Reviews (2)

Complaint: [redacted]
I am rejecting this response because:
Planet Fitness has yet to respond to the fact that their reresentative verbally misrepresented what was in that contract. Has action been taken to prevent this from happening to others? Has this happened before? Has the individual that verbally misrepresented the contract been contacted and retrained? I do not feel Planet Fitness has tried to work with me at all. Instead, they continue to send copies of the contract I signed AFTER IT WAS VERBALLY MISREPRESENTED as a 12 month contract. The top of the contract even says "Expiration: 12 months".  At the time we signed up, the individual that signed us  up EXPLICITLY told  us our contract automatically expired at 12 months, and we would not continue to be charged. He told us we would have to sign up again after the year was over.  We had both expressed concern that our membership would auto renew, and he assured us that was not the case. When an employee is being deceptive, it doesn't matter if it was in writing or not. We were lied to. Planet Fitness has shown no compassion for its customers. I expect a more understanding response from a company that claims they are trying to be helpful.
Regards,
[redacted]

To Whom This May Concern: Mr....

and Mrs. [redacted] signed up for a Black Card Membership in person (please see attached documents) with our location in Waco, TX. The Black Card Membership is $19 99 (plus tax) with a $39 (plus tax annual fee and has a 3.2 month commitment. As stated in Mr. and Mrs. [redacted]'s agreement in which they both initialed and signed upon sign up if you have a minimum monthly term, your account will be billed for a minimum of 12 months and will continue on a month to month basis at the monthly rate above until you cancel in accordance with this agreement!' Mr. and Mrs. [redacted] cancelled their membership on 4/21/2016 (please see attached documents) making their final bill date to be on 4/17/2016 per policy. Please let me know If I can further assist in any way pertaining this matter. My Best, [redacted] Regional Manager

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Address: 300 N Valley Mills Drive, Waco, Texas, United States, 76710

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