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Planet Health Inc.

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Planet Health Inc. Reviews (10)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

First let me start with Mr*** called me Tuesday and said we broke his window here and that his fiancé hadn't noticed it when she picked the car up. I then stated it didn't leave here broke. He asked her if it was broke when she left. Then I heard her in the back ground say
"it wasn't broke when I left there". I responded with we couldn't be responsible for something that didn't happen here. Mr*** then hung up on me and called the Dixie hwy store.
Mr***'s story to *** at Dixie was a bit different, this time he stated that the window broke when he shut his door while changing his brakes. This time he added my poor customer services and that we left razor blades in his car, and last our window tinter looked like a "*** ***". He then asked to be put in contact with our owner. *** called our owner explained the situation, our owner then told *** that I needed handle it as I normally do. *** called Mr*** and explained the situation, We cant replace a window that was broke somewhere else.
Mr*** then called me at the Preston store again. This time he told me all of the above again and that we were going to replace his window. I nicely explained why we couldn't be responsible for his window. He then told me I was a "*** *** PUNK THAT HE SHOULD HAVE SLAPPED YESTERSDAY". He repeated this several times and hung up on me.
So in response to his complaint we will not replace his window and ask that he never returns to either of our stores. *** ***Pro TintGeneral Manager Phone ###-###-####Fax ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Excuse me sir, your tone is starting to sound rude and defensiveNow first my car was 3days old in my possessionYes its used and yes we looked over every thingMatter of fact we have pics after bought itIts not thereI can send those to you as wellSecond, I refuse to believe it didn't happen thereSat your guy (s) did do it and didn't realize itYour not even trying to consider the possibilityYour set you know for sure, yet you said yourself YOU weren't there that dayThird, I am not the only person who has had a problem with something like thisI am just one who is persistent I enjoyed using your establishment, many timesHowver, this time not so muchYour total disregard to this matter further upsets meNow, I thought we could come to some sort of solutionI will just get my insurance company tp handle it and send you the billOHIT DID HAPPEN THEREI work to hard for thisI as a manager as well would find a better way to resolve a problem
Regards,
*** ***

First let me say yes accidents do happen, but our guys are honest and would tell us if they did this. Second they all work in the shop, so if one was being dishonest other people including the owners were back there to see it happen. Again no one say this happen here, and furthermore there isn't a spot in our parking lot or building that could scrape the car like that if so we'd have this problem more than just in your case. Last its not a day old car its a model Lincoln that most likely came out in 2010, so its a plus year old vehicle. I'm sorry that this either went unnoticed when you purchased or it happened after you purchased it, but it DID NOT HAPPEN HERE *** *** Pro Tint General Manager

I wasn't working on the day this work was performed, but the owners and the Dixie manager were working. The situation was explained to me and the customer emailed me pictures of the car. There were scratches and scuffs front to the back. As I explained to the customer on
the phone and as it was shown to them here, there isn't anywhere on our lot that would do that kind of damage. And furthermore had it been done here someone would have saw this and said something. *** *** Pro Tint General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I feel you are saying we messed up my new 3 day old car and are placing blame yon your complany. That by far is incorrect.  I have brought several cars to the establishment with no problems. I know there were no marks on my 3 day old purchase car. Which are under my passenager door at the bottom l. Not front to back along my car. Accidents happen. But to say we did it or even say its possible it happen there is nonsense to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
I understand their disclaimer about a factory ride. When you reach speeds of 68-72 miles and hour you shouldn't experience vibration. If they acknowledge my six times of being in their shop, why wait till the six time to send a wheel back to manufacturer? Poor management on their part. I've seen wheels on the internet from other sites that match, why can't they fix this problem?

Unfortunately this is a matter of our word against the customers.  We had two installers working on his vehicle and neither employee saw the other take the glasses.  We also have 3 other installers all working in the same area, and no one saw anything removed from the...

car.  We've  had the same staff for  many years and never had anything stolen before, or had any reason to believe they would steal from a customers vehicle.  As a courtesy to this gentleman we asked our employees about the glasses, but do not believe our staff would steal and risk there employment over a pair of sunglasses.  The bottom line, we cant be responsible for something that we have no proof was in the car.  And as far as our price on the job itself  we advertise that 4 door cars starts at $99.99 because we offer 5 options of product to choose from as it was explained to this customer at the time of purchase and he chose another option than the $99.99.       [redacted] Pro Tint General Manager Phone ###-###-#### Fax ###-###-####

This is [redacted] (mgr) at pro tint 4508 Dixie hwy.As MR. [redacted] has stated we have reba[redacted] and serviced his wheels on 6 different occasions at little and some time to cost to him. I have reached out to the manufacturer for more support and they have complied by sending the last wheel they had in...

inventory for him. The wheel is discontinued and all items we sell are backed by the manufacture not pro tint as stated on our invoices. There are no  immediate safety issues with this truck it just doesn't ride like it would if it had factory wheels on it . Our invoices also state that we do not guarantee a factory ride with aftermarket wheels.  At this point the manufacturer is not willing to refund the wheels and since the wheels are discontinued they have no inventory to replace them.  I have also given Mr. [redacted] the manufactures phone number and contact information. We have exhausted every channel and every resource we have to satisfy Mr. [redacted].Correction on typo  we have reba[redacted] and serviced these wheels on six different occasions at little to no cost to the customer.[redacted]

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