Planet Loan

I recently applied for a loan and never did receive an approval or disapproval. This company is now illegally withdrawing funds from my account and even put me into overdraft and an over the limit fee. They will not return emails or answer calls. Shady business. Legal actions to follow.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They contacted me and offered to reimburse the additional fees incurred due to them removing money prematurelyIt will be corrected in my account by FridayIf it isn't actually corrected who do I notify? Regards, [redacted]

The estate of the bank Statement does not meet the requirements based on the amount of the income deposit verses final day balance and other lenders in the statement It is our criteria we cannot offer the client a loan we regret our decision is not to your satisfactory expectation nevertheless the criteria is not met

This client has submitted applications from Dec 13th to Jan 31st with each application there is a pre-approved document sent out in case the loan is granted there is no waiting time for the funds to be processed unfortunately the criteria has not been met to qualify for a new loan based on final balances at the end of each deposit day We apologize for the inconvenience unfortunately as previously advised and with each application received that was declined a detailed email was sent out to confirm the Reason the application was declined we can not elaborate any further then we have already

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLooking forward to receiving a credit adjustment of $paid in Canadian funds My banking information is in the process of changing I will submit details through the email you provided As requested, I will also email my January bank statement noting the $deposit as payroll and the withdrawal of $as miscellaneous payment both of which are referenced as APM1500cashthat you 1500cash.ca and/or Planet Loan Incuse in lieu of a company name Please provide the online loan agreement I submitted January 14, for my recordsKindest regards [redacted] Regards, [redacted]

[redacted] was issued a loan the withdrawal date was as accurate based on the income source deposit dates however there is a discrepancy on the amount as per new updated regulation states as of January 1st unfortunately her loan was set up based on another province we apologize for the error as these can occur we will be glad to rectify the situation and refund the difference once the payment can be confirmed either by the client emailing in a PAD format for the last days of banking to our service email ([email protected]) or waiting the business days from January 27th as per withdrawal date

We have contacted the client upon receipt of this complaint and found there was a technical error with the loan and resolved this matter

We have rectified the issue there was a technical error which we have adjusted the excess fees and additional bank charges where Refunded back to the client we are not able to Refund anything further as per all credits have been applied

[redacted] has applied June 19th and on June 26th each application was declined on the basis the criteria has not been met we advised the client via several emails from our system and our agents We apologize if the applicant is having difficulty reaching us, our call volume is high we have revised our mail boxes and have not found any message from the applicant there are no loans on file there fore no pending funding is required as per client has been declined

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The application was submitted incomplete the client did not provide all required information therefore it could not be processed.Information provided upon application is used with the sole purpose to process client files and for no other purpose it is confidential for the sole purpose that it is intended for to process a loan

There was a misunderstanding in regards to dates and documents received we have spoken to the client and rectified the issue.

Mr [redacted] acquired a loan on July 10th which original due date was to be repaid July 31st from the original payment and every other month we sent payments there after each payment returned NSF after the second month of consecutive returns the client was placed on a payment plan which also failed Each time a payment fails our system generates an email and it is sent to the client to make arrangements for the amount due as well as repayment instructions and the option to set up your OWN payment arrangement to allow clients to manage their own accounts as per their specific needs until now the client has not made any attempts to contact us to make arrangement nor has he set up any payment plans as per Pre-Authorized Debit forms signed clients give us multiple access to the accounts to make debits easier for them Currently historical payments cleared where made November 30th, January 29th Dec 31st and January payments of $which was the payment plan set up for the client to assist in the repayment of their overdue loan balance however payments to date have returned back Non Sufficient funds which cause the balance to increase we have referred this case to a manager which has agreed to deduct NSF charges and apply these as a Refund towards the overall balance leaving the client a balance of $for the loan overdue we have been negotiating via email with this client since the initial Revdex.com complaint was made as he had not made any attempts to contact prior to filling out the complaint This action has been referred to Mr [redacted] via Email March 2nd which he has not yet responded the client profile has been placed on hold and NO debits will be sent through the account until an agreement has been reached

The issue was an Interact transfer that was not processed at the bank level upon the client contacting us to confirm this the amount debited for such email transfer has been refunded to the client via Email money transfer which we have traced and the client has confirmed via email

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] ***