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Planet Mobile Reviews (2)

We are sorry to hear you had a bad experience. However, we are not affiliated with Brookfield location legally. You are leaving a review to the West Bend Planet Mobile which is owned by a different entity. We would be willing to fix the glass here for you though. That is if you do not mind driving...

here.

Once again, we wish to apologize for any inconvenience and wish to explain our side of the story. When Andrews phones came in we treated it like any other phones, we started heating the glass and started to remove it. However, his glue was not like other glues. It was tacky, sticky and so forth....

This puts a lot of strain on an LCD. After we removed it, we cleaned the glass and everything seemed to be just fine. We replaced the glass and he was out the door. Unfortunately, the strain cause the LCD to go black. We ordered a new LCD on our dime, it came in defective (out of our control.) Scrambling to get his phone up and running because he couldn't leave his phone, we refurbished a Preowned LCD and put that on his phone. We do Lifetime warranty on all repairs. So at any point Andrew is welcome to come in and get it fixed. But we do not do lifetime refunds. We will fix the problem, but we spend a lot of money during a repair. So we don't just give out refunds for no apparent reason. Even at this point with the damage Andrew has been attempting to cause us via social media and Revdex.com we still offer the lifetime warranty on repairs. The claims made about the owner saying "I wish we could see someone like you coming" we're true. Andrew harassed us and every post we put up including our customers. We tried to settle the matter correctly but ultimately it ended in him getting kicked out of a very popular FaceBook group as the admins found his behavior in appropriate. He has left bad reviews for many other businesses. Although we wish to fix his phone, we do not wish to do further business with this individual. Thank you for allowing us to reply to this unreasonable person.

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