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Planet Smoothie Reviews (15)

This compliant has been addressed by our customer service teamWe are replacing the blinds with the BEWD– Bali Essentials Wood blinds

We have completed the follow up and reached a positive conclusionThe consumer has received everything and they are fine with our offer of the Menards gift card of $When the CS rep mentioned that she hoped they might give SWF another chance to serve them and prove this is not a typical experience the consumer mentioned they plan on ordering more shades in a couple monthsThe SWF CS Rep offered the consumer her personal contact info so he could let her know when the order is entered and keep an eye on the order and make sure there’s no troubleThe consumer was pleased with the offer and will be getting back to SWF in a couple months with that order info

The cus***er provided detail (order number) that did not link to a SWF orderThe cus***er likely was trying to contact someone through CostcoSWF does not have a voice mail option for Costco members as they are expected to contact Costco directlySWF contacted the cus***er and that cus***er does not want replacement product- they just want a refundSince the cus***er purchased the product through Costco, they were directed to work with Costco for the credit I believe this issues is resolvedLet me know if you have any questionsRegards, [redacted] Executive Director - Engineering

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am responding to complaint above- We received the complaint (dated 3/10) on 3/after it was receivedWe are actively working to resolve- see update belowAs we are having difficulty reaching the consumer through the cus***er Costco- this may get delayed a bitI am concerned as the letter
indicates to resolvein daysand today is 3/17.SWF CS is working with the Costco Buying office to resolve this member challenge and we have included a photo of the product installed provided by the consumerThe product was not defectiveThe issue comes down to the member not being satisfied with what they orderedSWF has offered a remake in another fabric, change to another product, or complete removal and refund to the memberAs for the gift card- this is between Costco and their member.Regards,*** ***Director of Product and Textile EngineeringSprings Window Fashions*** RoadMiddleton, WI

[redacted]- We have closure- See the additional update-The retail buying office sent the member a waiver to sign allowing to keep the product without further action, due to the timeline of member leaving the country[redacted]orrowthere was not time for any other actions. The member did not contact the Dealer or reply when Costco called him regarding any problems with his order but was willing to work with SWF cus[redacted]er service as a contact for. Again, there were no manufacturing defects shown in the photos, the member signed off on the order as complete after installation so this may have been a case of buyer remorse.Again, please confirm this has resolved the complaint.

This compliant has been addressed by our customer service team. We are replacing the blinds with the BEWD12 – Bali Essentials Wood blinds.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have completed the follow up and reached a positive conclusion. The consumer has received everything and they are fine with our offer of the Menards gift card of $150. When the CS rep mentioned that she hoped they might give SWF another chance to serve them and prove this is not a...

typical experience the consumer mentioned they plan on ordering more shades in a couple months. The SWF CS Rep offered the consumer her personal contact info so he could let her know when the order is entered and keep an eye on the order and make sure there’s no trouble. The consumer was pleased with the offer and will be getting back to SWF in a couple months with that order info.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Below is an update on the complaint. I believe this resolves the cus[redacted]ers concerns. Please confirm receipt and that this action results in closure to this open complaint. Thank you. Springs Window Fashions (SWF), manufacturer of [redacted] window coverings has been working with the Costco Buying office to resolve this member challenge. The product was not defective (see photo). The issue comes down to the member not being satisfied with what they ordered. SWF has offered a remake in another fabric, change to another product, or complete removal and refund to the member. As for the gift card- this is between Costco and their member. As of 322/16, SWF has been in contact with retailer Dealer, and the member. All are working to get the product picked up and refunded today as the member will be leaving the country [redacted]orrow.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry the products failed to meet your expectations. Faux wood blinds are made of PVC and are offered as an alternate to real wood blinds at lower cost. Unfortunately, PVC does not have the same properties as wood under high heat conditions. Even though outside temperatures may have been...

under 85 degrees- the temperature in a window can easily reach over 150 degrees. This temperature can cause PVC to soften and warp as it did in your windows. This can be made worse if drapes are used to cover the blinds, preventing heat from escaping from the window. Some windows allow greater solar heat gain- i.e. clear glass, no tint or coatings. That coupled with darker colored PVC will further increase surface temperature on the product. Wood would be a better product in an application like this. All that stated- I was informed that the internet retailer where the product was purchased has reimbursed the consumer in full on 1/25.

The cus[redacted]er provided detail (order number) that did not link to a SWF order. The cus[redacted]er likely was trying to contact someone through Costco. SWF does not have a voice mail option for Costco members as they are expected to contact Costco directly. SWF contacted the cus[redacted]er and that cus[redacted]er...

does not want replacement product- they just want a refund. Since the cus[redacted]er purchased the product through Costco, they were directed to work with Costco for the credit.   I believe this issues is resolved. Let me know if you have any questions. Regards, [redacted]Executive Director - Engineering

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Address: 1120 Vickers Ave, Jbphh, Hawaii, United States, 96853-5269

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