Planet T's

Complaint: [redacted]
I am rejecting this response because:Hello, it is true in my first initial complaint I didn't  discuss the quality of your work. In fact, I was too upset about my USB I didn't really take time to look everything through. However, I'm going to attach pictures of shirts that are supposed to be identical and as you can see the logo is quite different. One is pretty high quality of the other one is very thin and didn't come through all the way. I'm pretty sure one is screenprinting the other one is not. I'm happy to go back and add another complaint if you wish.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is disappointing that you're not looking at this situation from a customer service perspective. The trouble I have go through to change all  of my accounts. Yes, it was my responsibility and I should have turned around and come back to get my USB. I certainly would have if your manager would have not promised to keep my information safe and with my shirts. I trusted your employee to do the right thing and she failed. Ultimately, this dispute is not about our USB. It's about customer service and taking appropriate action to make things right when you're a business owner. You have failed to do the right thing. It's a shame, because I'm a very loyal customer. Going forward I will be sure never to use your company and to share my experience with others. You can keep your USB. 
Sincerely,
[redacted]

I had to do some research of my own before I can make a statement on my employees behavior. I have spoke with my employee and taken action. I've never had a problem with my manger before. We again apologies that usb be was lost during renovations.I have put better policies into place to prevent this from happening again in the future.  As to the phone call it is our stores policy that if a customer is yelling or cursing at any employee to tell them to have a good day and end the phone call. Which the manager and employees said happened. I understand most people do not agree with the policy, however when the customer is unhappy and yelling or cursing they and trying to get their opinion out and not listening to what  the employee is saying. I am sorry that you refuse the usb I am trying to make this right. However, I cannot offer a refund. To my knowledge yesterday was the first time you brought up and issue with the product. I did not see an issue with the product in your google review.

We are not sure you received our initial response. One of our store policies is that we do not start any order until it is paid for in full. Questions are answered over the phone if they can be. However, there are some question we may not be able to answer over the phone, because some options may need to be made in store or on our website before we can answer certain questions. The customer wanted to order additional prints, this is not possible to do over the phone. We do not take any payment information over the phone. All payment must be made in store or on our website. We are sorry if you had trouble using our site. If we are not busy in store we are happy to walk you through the process over the phone. If we are unable to walk a customer through the process over the phone for any reason we ask that they come in store. We are happy to look at artwork via email without payment, however due to heavy traffic in store it is sometimes not possible to respond to these emails. Again we suggest you place you rorder online or come in store for fastest service.

about how I can go about getting the order placed on their website. Since it is not a user friendly site I was told I could email the design and get answers but they would not even do that until I paid for it. I will not about how I can go about getting the order placed on their website. Since it is not a user friendly site I was told I could email the design and get answers but they would not even do that until I paid for it. I will not

Complaint: [redacted]
I am rejecting this response because: These people do not understand the reason I was upset. It was not how payment is required. It because of their own rudeness and disregard for customer service.   Take ownership of how poorly myself and daughter were treated and what provoked me getting upset on the phone.      Be real.  
Sincerely,
[redacted]

It is our store policy that NO project is started until payment is made in full. We do not take payments over the phone. Payments must be made in store or on our website. Customer called on 4/5/16 and started to curse over the phone at that point it is also store policy that we end the phone call....

We are more that happy to answer questions to polite customers over that phone. We are also more then happy to service and answer question to all in store customers.  Customer did speak with the owner of the company he was the second gentleman she spoke with. When speaking with him she was very rude and cursed at owner over the phone on 4/5/16. We are sorry that you do not agree with our store policies, however they are in place for a reason.

[redacted], my staff and I send you our sincere apologies. A brand new USB drive is in the mail as promised. Unfortunately, we can not offer a refund for custom work that has already been done and taken from our store. The initial paperwork that you signed as well as signs in store and your payment...

receipt all state that we offer absolutely no refunds. Again, we do apologize for the lost data on your drive that the new usb will not replace. It was sent in hopes to resolve the issue and gain back your trust and business. sincerely,[redacted]Owner