Planet Vapor

At Planet Vapor customer service and satisfaction is always or top priority We strive to make every customers time in one of our stores a good experience We apologize for any encounter that may have left any customer less than 100% happy Our Exchange Policy is posted clearly at every location We do not offer returns, only exchanges, and the exchange policy is clearly stated Again, we do apologize for any misunderstanding or dissatisfactionWe sincerely hope that all of our customers leave us with nothing less than the best service and happiness Planet VaporOwners & Staff

As in our previous email, we apologize for any misunderstandingOur exchange policy is clearly posted Our exchange policy clearly states that a Manager must be on duty to process any exchangesManagers are in our stores Monday thru Friday Batteries are only to be exchanged within days of purchase with a receipt All exchanges are only on manufactureres defects Although outside the boundries of our policy, we are willing to exchange this product on a one time only basis The customer may visit any location during a managers hours to take care of this By doing so, we would expect the complaint be dropped as we are seeking to give the customer 100% satisfaction Thank You Planet Vapor Owners

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I cannot determine if they are offering to exchange the e-cigarette. When I took the defective model back they refused to exchange or refund. They told me they were not allowed to do either. If they are offering an exchange, please let me know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Planet Vapor customer service and satisfaction is always or top priority.  We strive to make every customers time in one of our stores a good experience.  We apologize for any encounter that may have left any customer less than 100% happy.  Our Exchange Policy is posted clearly at...

every location.  We do not offer returns, only exchanges, and the exchange policy is clearly stated.  Again, we do apologize for any misunderstanding or dissatisfaction. We sincerely hope that all of our customers leave us with nothing less than the best service and happiness.  Planet VaporOwners & Staff