Excuse me for interrupting your " [redacted] " video shoot.I think it was your facility that was having a bad day The list of complaints I have heard from others is exhaustiveThe main one being that you do not return peoples calls, or you lose peoples information I choose to never return to your facility again, and am glad to see you are leaving the neighborhood, after being a client for yearsYour loss I would like my dogs charts though, which were magically found after I left, but at that point I had lost faith in your facility, and didn't feel like being part of a video shoot.You and your staff clearly need customer service training You take responsibility for nothing The situation was handled very poorly [redacted]
Mr [redacted] has been coming to us with his dog [redacted] for a broken legAfter his last recheck for a broken leg our staff did not remove an IV catheter from ***IV catheters are left in frequently in humans and animals for days without any complicationsI agree the catheter should’ve been removed as [redacted] did not need one anymore, but it did not cause [redacted] any health complicationsMr [redacted] called during our night hours the day he picked [redacted] up (Friday 11/18/16) and spoke to night shift receptionist about IV catheter being left inShe advised to bring [redacted] back for removalMr [redacted] stated he couldn’t get back that night, but would bring [redacted] the next dayOwner did not bring patient back until Wednesday 11/23/Catheter was removed then without any complicationsAfterwards owner wrote us a letter in which he stated he did not find the IV catheter until Wednesday 11/23/16, which is incorrect as I have a clear note from the night crew from Friday 11/18/No matter what, even if that was the case there were no known complications caused by the IV catheter and as I have mentioned earlier IV catheters can be and frequently are left in for days in both humans and animals without any complicationsI have apologized for the inconvenience caused by the IV catheter and I have explained to owner IV catheters can be left in for days without issuesMr [redacted] has been very upset because unfortunately his dog passed away few days later from cancer and he has been trying to blame the IV catheter for his pets unfortunate passing ever sinceI have tried to explain the seriousness of his pet’s condition and I am very sorry for his loss
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dear DrJeff,I apologize for venting my frustration so hard It's just that Planned Pethood Plus has been my vet for all these years and now service is hard to get This has kept me up a few nights being just stumped on how to handle the future.I did bring my dog to your PPP a few weeks ago when he first had an issue - they said he could not be seen and gave some further out dateWent straight over to Max Fund and got him in I'm on social security and have paid WAY too much at regular vets near me - that has gotten worse too Not sure if the diagnosis was correct, hoped for a second opinionThank you for understanding - service that used to be available is not necessarily possible when a pet needs it now Pand Pos -TV, it is just so obvious You have been wonderful for decades, we know that! I guess we have to adapt to the new reality, and of course we will Wish that you could open a 4-story pet hospital with dozens of vets to handle the needs of our growing metro.Thanks for all you do, sorry I went off like that ! [redacted] Sincerely, [redacted]
well the problem is solved from this end, in that he is fired as a client..his use of profanity in the lobby with children present ended everything..but, for the record he was minutes early and was seen on time by dr [redacted] ..one of my better consult doctors who I have never had a compliant on that I can remember..she wanted to get the appointment going while we looked for his hard copy record..we also have a digital copy on all animals and he was told that..I am old fashion and poor with computers so I encyst on both..we did in fact find his chart minutes after he left..but in any event we did not need his chart from years prior to deal with his pet that day..he was told this and because he was mad my one doctor walked out on him and we asked another doctor to see him but she was in a surgery and he was told he would have to wait at that point..I feel we reasonably try to accommodate him and he was clearly having a bad dayi am sorry for his bad day but I will never allow a client to be rude or vulgar to my staff..we see over 60,clients a year and it is crazy at times, but I assure you the camera crew were never in his way..we are doing an [redacted] show as you may know..I have tried to be very conscious of filming and peoples feelings about it..we do have a sign on the door alerting people to what is going on and no-one can be filmed without a consent form being filled out, unless just picked up in back ground by accident..we have out grown our facility several years ago and I understand our biggest complaint is people cant get through or in to see us..we will be moving in about weeks to a new facility with over 8000sq ftand lots of off street parking..I hope that will allow us to serve more people better but I still will fire clients for cussing in my front lobby..for the record we do have a lot of the audio recorded..not good on [redacted] part[redacted] dvm
Initial Business Response / [redacted] (1000, 6, 2015/10/28) */ I am sorry for what you experienced, but you brought [redacted] in to the after hours DENVER PET EMERGENCY CARE, NOT PPP..they rent the place from me and are a totally different company that I have no control over their business practices..it is their game and their rules..so I would ask you to lodge the complaint against the right group..I have no idea what doctor worked that night but I am sure you should have been given a receipt with all the correct information on it[redacted] ***
Mr [redacted] , I am sorry for your experience with our phone tree at Planned Pethood..The TV show has been a constant problem in some ways with getting people through on the phones..We truly do our best to return phone calls within days and mostly accomplish this..One problem is some people dont give us good info to return call and sometimes we play phone tag..The reason you have been a loyal customer is the same reason so many people come to us..The TV show has brought in so many more caring owners and we strive very very hard to help all we can but in the end the demand is much higher than the work we can safely accommodate..I tell all long term clients to just walk in and the vast majority of time we will fit you end..Your chart was pulled so some did call and if we are booked out for weeks for non-emergency work I have very little I can do about that..Space is limited and I am hiring two more vets but that is still down the road..Being mad at me and throwing personal insults is really not the solution..I do not consider myself any different and work full time with multiple of health issues..I do my best to help as many pets and owners as I can and we at Planned Pethood all strive to do our best..Iam sure sometimes we fail..I am almost always in by am and would be more than happy to look at your dog, just tell them I told you to ask for me..I truly wish more vets did lower income work..There are many good vets around, so in case of urgent care I would go to who ever can fit me it, for bigger procedures and other things that can wait awhile then it might be worth booking in with us..Once again I am sorry, for the record while [redacted] Wayne is an American icon, he was very right wing, far from my world views and reasons I work so hard to help so many
Excuse me for interrupting your " [redacted] " video shoot.I think it was your facility that was having a bad day The list of complaints I have heard from others is exhaustiveThe main one being that you do not return peoples calls, or you lose peoples information I choose to never return to your facility again, and am glad to see you are leaving the neighborhood, after being a client for yearsYour loss I would like my dogs charts though, which were magically found after I left, but at that point I had lost faith in your facility, and didn't feel like being part of a video shoot.You and your staff clearly need customer service training You take responsibility for nothing The situation was handled very poorly [redacted]
Mr [redacted] has been coming to us with his dog [redacted] for a broken legAfter his last recheck for a broken leg our staff did not remove an IV catheter from ***IV catheters are left in frequently in humans and animals for days without any complicationsI agree the catheter should’ve been removed as [redacted] did not need one anymore, but it did not cause [redacted] any health complicationsMr [redacted] called during our night hours the day he picked [redacted] up (Friday 11/18/16) and spoke to night shift receptionist about IV catheter being left inShe advised to bring [redacted] back for removalMr [redacted] stated he couldn’t get back that night, but would bring [redacted] the next dayOwner did not bring patient back until Wednesday 11/23/Catheter was removed then without any complicationsAfterwards owner wrote us a letter in which he stated he did not find the IV catheter until Wednesday 11/23/16, which is incorrect as I have a clear note from the night crew from Friday 11/18/No matter what, even if that was the case there were no known complications caused by the IV catheter and as I have mentioned earlier IV catheters can be and frequently are left in for days in both humans and animals without any complicationsI have apologized for the inconvenience caused by the IV catheter and I have explained to owner IV catheters can be left in for days without issuesMr [redacted] has been very upset because unfortunately his dog passed away few days later from cancer and he has been trying to blame the IV catheter for his pets unfortunate passing ever sinceI have tried to explain the seriousness of his pet’s condition and I am very sorry for his loss
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dear DrJeff,I apologize for venting my frustration so hard It's just that Planned Pethood Plus has been my vet for all these years and now service is hard to get This has kept me up a few nights being just stumped on how to handle the future.I did bring my dog to your PPP a few weeks ago when he first had an issue - they said he could not be seen and gave some further out dateWent straight over to Max Fund and got him in I'm on social security and have paid WAY too much at regular vets near me - that has gotten worse too Not sure if the diagnosis was correct, hoped for a second opinionThank you for understanding - service that used to be available is not necessarily possible when a pet needs it now Pand Pos -TV, it is just so obvious You have been wonderful for decades, we know that! I guess we have to adapt to the new reality, and of course we will Wish that you could open a 4-story pet hospital with dozens of vets to handle the needs of our growing metro.Thanks for all you do, sorry I went off like that ! [redacted] Sincerely, [redacted]
well the problem is solved from this end, in that he is fired as a client..his use of profanity in the lobby with children present ended everything..but, for the record he was minutes early and was seen on time by dr [redacted] ..one of my better consult doctors who I have never had a compliant on that I can remember..she wanted to get the appointment going while we looked for his hard copy record..we also have a digital copy on all animals and he was told that..I am old fashion and poor with computers so I encyst on both..we did in fact find his chart minutes after he left..but in any event we did not need his chart from years prior to deal with his pet that day..he was told this and because he was mad my one doctor walked out on him and we asked another doctor to see him but she was in a surgery and he was told he would have to wait at that point..I feel we reasonably try to accommodate him and he was clearly having a bad dayi am sorry for his bad day but I will never allow a client to be rude or vulgar to my staff..we see over 60,clients a year and it is crazy at times, but I assure you the camera crew were never in his way..we are doing an [redacted] show as you may know..I have tried to be very conscious of filming and peoples feelings about it..we do have a sign on the door alerting people to what is going on and no-one can be filmed without a consent form being filled out, unless just picked up in back ground by accident..we have out grown our facility several years ago and I understand our biggest complaint is people cant get through or in to see us..we will be moving in about weeks to a new facility with over 8000sq ftand lots of off street parking..I hope that will allow us to serve more people better but I still will fire clients for cussing in my front lobby..for the record we do have a lot of the audio recorded..not good on [redacted] part[redacted] dvm
Initial Business Response / [redacted] (1000, 6, 2015/10/28) */ I am sorry for what you experienced, but you brought [redacted] in to the after hours DENVER PET EMERGENCY CARE, NOT PPP..they rent the place from me and are a totally different company that I have no control over their business practices..it is their game and their rules..so I would ask you to lodge the complaint against the right group..I have no idea what doctor worked that night but I am sure you should have been given a receipt with all the correct information on it[redacted] ***
Mr [redacted] , I am sorry for your experience with our phone tree at Planned Pethood..The TV show has been a constant problem in some ways with getting people through on the phones..We truly do our best to return phone calls within days and mostly accomplish this..One problem is some people dont give us good info to return call and sometimes we play phone tag..The reason you have been a loyal customer is the same reason so many people come to us..The TV show has brought in so many more caring owners and we strive very very hard to help all we can but in the end the demand is much higher than the work we can safely accommodate..I tell all long term clients to just walk in and the vast majority of time we will fit you end..Your chart was pulled so some did call and if we are booked out for weeks for non-emergency work I have very little I can do about that..Space is limited and I am hiring two more vets but that is still down the road..Being mad at me and throwing personal insults is really not the solution..I do not consider myself any different and work full time with multiple of health issues..I do my best to help as many pets and owners as I can and we at Planned Pethood all strive to do our best..Iam sure sometimes we fail..I am almost always in by am and would be more than happy to look at your dog, just tell them I told you to ask for me..I truly wish more vets did lower income work..There are many good vets around, so in case of urgent care I would go to who ever can fit me it, for bigger procedures and other things that can wait awhile then it might be worth booking in with us..Once again I am sorry, for the record while [redacted] Wayne is an American icon, he was very right wing, far from my world views and reasons I work so hard to help so many