Planning Folders, LLC

Complaint: [redacted] I am rejecting this response because: This answer is not good enough, from what I have experienced I feel scammedI want to see updates of the Waters Edge Event Center folder, pleaseI have been ignored for months and as a customer and business owner this lack of communication is horrific and needs to be rectified immediatelySincerely, [redacted]

We have a three year agreement with the venue and a signed contract They are working with us and the folder is now complete The work has already been done The customer will be notified when the folder is in print

Complaint: [redacted] I am rejecting the response because: Planning Folders claims I have never sent photos for my project as you can see I sent them the very same day that I signed the contracts via e- sign on 5/10/If the employee who was working on my project no longer works for the company, and the Planning Folders management team managed to delete their work emails without checking to see if outstanding projects were worked on or even completedIt's beyond my comprehension Planning Folders could use that as an excuse as if it's my problem, and I should not expect a full refund on a project that was lost by Planning Folders and never work on even after several phone calls to the company I paid for folders in full and sent out all the information that they needed on the same dayI am not in the Habit of paying a lot of money for a service and not following through on my part on what the company said would need from me to start itI do not want Planning Folders serviceWhat I do want is a full refund of $ Sincerely, [redacted]

I can assure you we are not a scamWe will be delivering the folders even though we are very far behindI do apologize for this delayUnfortunately, due to our refund policy we can not give you a refundA lot of the accounts are already designed and ready to go, they are just in a waiting period until we have the funds to printWe have worked it into our weekly budget and our top priority is getting caught up on all the accounts that need to be printedAgain, I apologize for the delay and any stress this may have causedTell us why here

Planning Folders LLC provides planning folders to wedding venue’sOur primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to them In this case, the customer ( [redacted] with “ [redacted] ***”) was contacted by one of our sales agents by phone on February 22nd, The customer was offered advertising on the planning folders that will be provided to “The Loft” for one yearThe same day, another sales person reached out to [redacted] and offered her a triple size ad upgrade for an additional yearThe Customer agreedThe sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email ( [redacted] )A copy of the email and contracts that were sent has been provided within this transmission Before the customers payment info was charged, the customer replies to the emails with the word “Confirmed”, signifying that she read and agreed to the terms of the contractThe email replies have been provided within this transmission as well as the confirmation notice below: “TO COMPLETE YOUR PURCHASE, PLEASE REPLY TO THIS EMAIL AND TYPE IN “CONFIRMED” AFTER REVIEWING THE AGREEMENT(By responding with any words relating to a confirmation, you agree that you have read the contract attached in this email and you agree to the terms.)” The customer then provided payment information, the payment was processed, and a receipt was provided to the customer via emailThe customer is alleging they have not received the services that were outlined in the invoiceWithin the invoice, it states: “The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately days or less from date of the signed contract.” Within our contract we provide an estimate on when the advertising will go into effect, not an exact dateBecause of recent growth within the company, it has caused us to get a bit behind in our printingFurthermore, printing gets even more behind when the customer doesn’t send us artworkThey are instructed to provide artwork to us within days after their purchaseWe reached out to the customer to receive artwork and never heard anything backThat email are contained in this transmissionGiven the fact that we fully intend to execute the terms of our contract, that the customer agreed to the terms, and that we have a very apparent no cancel policy, which the customer has been informed of via email we cannot complete the refund We hope that this delay in our printing process won’t negatively Affect our relationship with our customers or our integrity as a company

Complaint: ***I am rejecting this response because:I have spoke to the owner of the Waters Edge Event Center in Eagle, Idaho and it was confirmed that they are no longer are dealing with Planning Folders llc due to the lack of meeting deadlines that was statedOwner continued to state they want no further communication regarding the company Plannings Folders, so I am unable to speak with owner any longer. This project was suppose to be completed for a prominent wedding show here in the Treasure Valley [Idaho], which was initially told by Planning Folders llc Sales Department via telephone in January [Kelsey G***]In fact, Kelsey was so adamant that the payment for advertising needed to be done immediately because it needed to go to print for the wedding showThen I received an email stating you will start it mid March which was 2/1/(attached)I have attempted multiple times to contact Planning Folders llc establishment through email and phone and have yet to hear a response in monthsIt is now 2018, about to go on a full year and I still have not received any other proof but my single size ad (attached) of an advertisement folder or comps for approval [which was said would be sent out] for Waters Edge Event Center whatsoeverAdditionally, it is WELL OVER days from the date the contract was signed and Planning Folders llc did not once state over phone, through email, or on contract that the date is an "estimate on when advertising will go into effect." What did I spend the $on? The little single size ad that I could have made myself? The lack of Communication and Professionalism in providing what people pay for in a timely manner is appalling and very bad business, in my opinionI want a resolution that I am in %agreement of immediately. Sincerely,Desiree Larsen

Planning Folders LLC provides planning folders to wedding venue’sOur primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to themIn this case, the customer *** *** with (“*** ***”) was contacted by one of our sales
agents by phone on March 23rd, The customer was offered advertising on the planning folders that will be provided to “Beyond the Veil Bridal” for one year at a price of $*** *** was contacted again by another sales agent offering her a double size ad upgrade with an additional year for $The sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email (***@gmail.com)The contract was signed by the customer via Docusign and a confirmation via emailA copy of the signed contract and confirmation has been provided within this transmissionThe customer then provided payment information, the payment was processed, and a receipt was provided to the customer via emailThe customer is alleging they have not received the services that were outlined in the invoiceWithin the invoice, it states:“The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately days or less from date of the signed contract.”Within our contract we provide an estimate on when the advertising will go into effect, not an exact dateBecause of recent growth within the company, it has caused us to get a bit behind in our printingWe have already entered the production phase on this advertisement and have been in contact with the customer to finalize the advertisement with our graphic design team The emails are contained in this transmissionGiven the fact that we fully intend to execute the terms of our contract, that the customer agreed to the terms, and that we have a very apparent no cancel policy, which the customer has been informed of via email we cannot refund the paymentsWe hope that this delay in our printing process won’t negatively affect our relationship with our customers or our integrity as a companyTell us why here

Complaint: ***
I am rejecting this response because:I have reached out to your business for the past year about work that was promised within days max of when I paidFor months I have been given the run aroundThe past few times I've called, left messages, & emailed and no one has reached out to meI have also been in contact with the Ellis Hotel for the past months and they too have been promised future dates with no productYour continuous deceit on your end is unprofessional and unfairI was told months ago this product was already being printed and ready to go to the hotelIn filing this complaint you finally respond with information I am already familiar with and I notice other business owners left the same complaint and review I had.I also notice on your website some people have had refunds so no it wasn't a no refund policy
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have been asking for over months for a refund, LONG before you "completed the work"You ignored my requests and kept pushing it out. TERRIBLE business practicesAnd if you've already collected all of the money from all of these people waiting for their ads to be printed, why don't you have the money to print? Again, seems fishy to me and looks like a scam. I understand being behind by a few weeks, maybe even 1-months. But it's been well over months since my ad was supposed to be printedAlso, typically when a business is running behind, they actually LET THEIR CLIENTS KNOW that they are running behind and give them an estimated datethe client shouldn't be having to try to contact you SEVERAL times before they get a response.
Sincerely,
*** ***

Planning Folders LLC provides planning folders to wedding venue’sOur primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to them In this case, the customer
(Desiree Larsen with “Foreign Perceptions Photography”) was contacted by one of our sales agents by phone on January 2nd, The customer was offered advertising on the planning folders that will be provided to “Waters Edge Event Center” for one yearThe Customer agreedThe sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email (***@gmail.com)A copy of the email and contracts that were sent has been provided within this transmission Before the customers payment info was charged, the customer replies to the emails with the word “Confirmed”, signifying that she read and agreed to the terms of the contractThe email replies have been provided within this transmission as well as the confirmation notice below: “TO COMPLETE YOUR PURCHASE, PLEASE REPLY TO THIS EMAIL AND TYPE IN “CONFIRMED” AFTER REVIEWING THE AGREEMENT(By responding with any words relating to a confirmation, you agree that you have read the contract attached in this email and you agree to the terms.)” The customer then provided payment information, the payment was processed, and a receipt was provided to the customer via emailThe customer is alleging they have not received the services that were outlined in the invoiceWithin the invoice, it states: “The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately days or less from date of the signed contract.” Within our contract we provide an estimate on when the advertising will go into effect, not an exact dateBecause of recent growth within the company, it has caused us to get a bit behind in our printingWe have already entered the production phase on this advertisement and have been in contact with the customer to finalize the advertisement with our graphic design team The emails are contained in this transmissionGiven the fact that we fully intend to execute the terms of our contract, that the customer agreed to the terms, and that we have a very apparent no cancel policy, which the customer has been informed of via email we cannot complete the refund We hope that this delay in our printing process won’t negatively Affect our relationship with our customers or our integrity as a company

Planning Folders LLC provides planning folders to wedding venue’sOur primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to themIn this case, the customer Ms.*** with (“Metro Jazz”) was contacted by one of our sales
agents by phone on May 10th, The customer was offered advertising on the planning folders that will be provided to “Holiday Hill” for one year at a price of $Later in the day, Ms.*** was contacted by another sales agent offering her a triple size ad upgrade with an additional year for $The sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email (***@yahoo.com)The contract was signed by the customer via DocusignA copy of the signed contracts has been provided within this transmissionThe customer then provided payment information, the payment was processed, and a receipt was provided to the customer via emailThe customer is alleging she has reached out to us with artworkThe art guidelines that were sent to Ms.*** after her purchase states that the customer needs to send their artwork to our art department email ([email protected]) as well as getting us artwork 10-days after the purchaseAfter searching through the art email, it shows that we never received any artwork from Ms.***We also checked the designers personal work emails and no artwork had been sent to them eitherBecause no artwork was sent in, one of our designers made a generic ad based off her website on September 26thJonny emailed Ms.*** with her ad and she responded claiming we stole her designs/ideas from her website, which was only created because she never sent us the artwork accordinglyIf she sent it to the employees that no longer work here, we don’t have access to their email as we delete their email accounts after separationI have attached the email communication between Ms.*** and our designer within this transmissionBecause of recent growth within the company, it has caused us to get a bit behind in printing, which we do apologize forWe are doing everything in our power to get the folders printed and to the venueFurthermore, within her invoice, it states: “The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately 90-days or less from date of the signed contract.” We understand Ms.***’s frustrations but the delivery timeframe on when the advertising will go into effect is an estimate, not an exact dateWe are still within a reasonable timeframe from the 90-day estimateWe have a very apparent no cancel policy because we have already finished working on the design for this advertisement and will be providing it to the customerThe customer agreed to the terms of our contract, and we fully intend to execute the terms of our contract

Planning Folders LLC provides planning folders to wedding venue’sOur primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to themIn this case, the customer *** *** with (“*** *** ***”) was contacted by one of our
sales agents by phone on May 22nd, The customer was offered advertising on the planning folders that will be provided to “The Ranch at Bell Springs” for one year at a price of $The sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email (***)The contract was signed by the customer via Docusign and a confirmation via emailA copy of the signed contract and confirmation has been provided within this transmissionThe customer then provided payment information, the payment was processed, and a receipt was provided to the customer via emailThe customer is alleging they have not received the services that were outlined in the invoiceWithin the invoice, it states: “The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately days or less from date of the signed contract.” Within our contract we provide an estimate on when the advertising will go into effect, not an exact dateBecause of recent growth within the company, it has caused us to get a bit behind in our printingWe have already entered the production phase on this advertisement and have been in contact with the customer to finalize the advertisement with our graphic design team The emails are contained in this transmissionGiven the fact that we fully intend to execute the terms of our contract, that the customer agreed to the terms, and that we have a very apparent no cancel policy, which the customer has been informed of via email we cannot refund the paymentsWe hope that this delay in our printing process won’t negatively affect our relationship with our customers or our integrity as a company

Complaint: [redacted]
I am rejecting this response because: This answer is not good enough, from what I have experienced I feel scammed. I want to see updates of the Waters Edge Event Center folder, please. I have been ignored for 11 months and as a customer and business owner this lack of communication is horrific and needs to be rectified immediately. Sincerely,
[redacted]

We have a three year agreement with the venue and a signed contract.  They are working with us and the folder is now complete.  The work has already been done.  The customer will be notified when the folder is in print.

Complaint: [redacted]   I am rejecting the response because: Planning Folders claims I have never sent photos for my project as you can see I sent them the very same day that I signed the contracts via e- sign on 5/10/2017. If the employee who was working on my project no longer works for the company, and the Planning Folders management team managed to delete their work emails without checking to see if outstanding projects were worked on or even completed. It's beyond my comprehension Planning Folders could use that as an excuse as if it's my problem, and I should not expect a full refund on a project that was lost by Planning Folders and never work on even after several phone calls to the company.  I paid for folders in full and sent out all the information that they needed on the same day. I am not in the Habit of paying a lot of money for a service and not following through on my part on what the company said would need from me to start it. I do not want Planning Folders service. What I do want is a full refund of $745.00.      Sincerely,   [redacted]

We have been going through some major changes in our business during the last year including staff cuts in order to get caught up on the things that we are so behind on, especially printing. I apologize if you have been reaching out with no response and I apologize that printing is so delayed. We are doing everything we can to make sure all accounts get printed, which they will. We have fit it into our weekly budget to make sure that these accounts get printed. Unfortunately, we don’t provide refunds because production begins as soon as the ad gets designed which yours is. The account is ready to print, it’s just in a waiting period because we are also trying to catch up on other accounts as well.

Complaint: [redacted]
I am rejecting this response because: As you can plainly see from the attachments, I was told that my ad would go into print in July 2017.  It is now February of 2018.  Your estimated date says 120 days OR LESS.  It has been been over TWICE that amount of time. There is no excuse, business growth or not, for it to take that long. Not to mention the fact that most of my emails reaching out to you and requesting a refund for months went ignored. I also received a call from another sales person at your company offering me the SAME exact deal that I've already paid for and haven't seen. When I questioned her on it, she got all jittery and got off of the phone quickly. Obviously this business is not legitimate and cannot live up to their signed contracts, they just want your money.
Sincerely,
[redacted]

Planning Folders LLC provides planning folders to wedding venue’s. Our primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to them. In this case, the customer [redacted] with (“Tying the Knot with [redacted]”) was contacted by...

one of our sales agents by phone on February 15th, 2017. The customer was offered advertising on the planning folders that will be provided to “Ellis Hotel” for one year at a price of $450.00. The sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email ([redacted]@gmail.com). Before the customers payment info was charged, the customer replied to the email with the word “Confirmed”, signifying that she read and agreed to the terms of the contract. The email replies have been provided within this transmission as well as the confirmation notice below: “TO COMPLETE YOUR PURCHASE, PLEASE REPLY TO THIS EMAIL AND TYPE IN “CONFIRMED” AFTER REVIEWING THE AGREEMENT. (By responding with any words relating to a confirmation, you agree that you have read the contract attached in this email and you agree to the terms.)” The customer then provided payment information, the payment was processed, and a receipt was provided to the customer via email. The customer is alleging they have not received the services that were outlined in the invoice. Within the invoice, it states: “The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately 120 days or less from date of the signed contract.” Within our contract we provide an estimate on when the advertising will go into effect, not an exact date. Because of recent growth within the company, it has caused us to get a bit behind in our printing. We have already entered the production phase on this advertisement and have been in contact with the customer to finalize the advertisement with our graphic design team.  The emails are contained in this transmission. Given the fact that we fully intend to execute the terms of our contract, that the customer agreed to the terms, and that we have a very apparent no cancel policy, which the customer has been informed of via email we cannot refund the payments. We hope that this delay in our printing process won’t negatively affect our relationship with our customers or our integrity as a company.

Planning Folders LLC provides planning folders to wedding venue’s. Our primary customers are business owners who wish to advertise their business on the planning folders at a venue that is local to them.             In this case, the customer...

([redacted]  with “[redacted]”) was contacted by one of our sales agents by phone on February 22nd, 2017. The customer was offered advertising on the planning folders that will be provided to “The Loft” for one year. The same day, another sales person reached out to [redacted] and offered her a triple size ad upgrade for an additional year. The Customer agreed. The sales agent then gathered the required information, and wrote and sent a contract detailing the product, price and terms of purchase to the customers email ([redacted]). A copy of the email and contracts that were sent has been provided within this transmission.  Before the customers payment info was charged, the customer replies to the emails with the word “Confirmed”, signifying that she read and agreed to the terms of the contract. The email replies have been provided within this transmission as well as the confirmation notice below: “TO COMPLETE YOUR PURCHASE, PLEASE REPLY TO THIS EMAIL AND TYPE IN “CONFIRMED” AFTER REVIEWING THE AGREEMENT. (By responding with any words relating to a confirmation, you agree that you have read the contract attached in this email and you agree to the terms.)” The customer then provided payment information, the payment was processed, and a receipt was provided to the customer via email. The customer is alleging they have not received the services that were outlined in the invoice. Within the invoice, it states: “The advertising period begins the day the ad is delivered to the advertising venue, which Planning Folders LLC estimates to be approximately 120 days or less from date of the signed contract.” Within our contract we provide an estimate on when the advertising will go into effect, not an exact date. Because of recent growth within the company, it has caused us to get a bit behind in our printing. Furthermore, printing gets even more behind when the customer doesn’t send us artwork. They are instructed to provide artwork to us within 10 days after their purchase. We reached out to the customer to receive artwork and never heard anything back. That email are contained in this transmission. Given the fact that we fully intend to execute the terms of our contract, that the customer agreed to the terms, and that we have a very apparent no cancel policy, which the customer has been informed of via email we cannot complete the refund.  We hope that this delay in our printing process won’t negatively Affect our relationship with our customers or our integrity as a company.

I can assure you we are not a scam. We will be delivering the folders even though we are very far behind. I do apologize for this delay. Unfortunately, due to our refund policy we can not give you a refund. A lot of the accounts are already designed and ready to go, they are just in a waiting period until we have the funds to print. We have worked it into our weekly budget and our top priority is getting caught up on all the accounts that need to be printed. Again, I apologize for the delay and any stress this may have caused. Tell us why here...