Tell us why here...We spoke to the customer and we found out that it was a scam from other company they have the same name but located in Florida and they did the charges to her c.card ,we request her to dispute all the charges to that c.card.And if there any further problem please contact the office [redacted]
Thank you for forwarding this consumers rejection to our attentionWe offer the following rebuttalMr [redacted] shipment size was amended upon reviewThe deposit is clearly identified as a credit on the bill of ladingAll services contracted for were providedThank you
Thank you for forwarding this consumers complaint to our attentionWe offer the following response [redacted] contracted for interstate moving services which were provided in full [redacted] submitted a claim for transit related damage, which was reviewed by a qualified claim analyst, certified by the [redacted] Compensation was based upon terms of the contract, including the level of valuation coverage chosen by the shipper and applicable federal lawIn the present case it was determined that [redacted] had chosen the free valuation coverage which limits carrier liability to $per pound for eligible items The amount of compensation offered to [redacted] is consistent with the level of valuation coverage chosen on the contract and applicable federal lawLiberty Moving Group has a dispute resolution process which includes third party binding arbitration, which [redacted] could have taken advantage of if she believed she was entitled to compensation over the amount recommended by our claim administrator [redacted] was contacted after posting a negative online review and offered additional compensation over the amount she was legally entitled to, if she would remove or amend her review [redacted] declined to accept the offer, instead opting to exercise her right to submit on-line reviews Thank you
Thank you for forwarding this consumers complaint to our attention. We would like to offer the following response. This consumer was provided with an estimate in good faith based upon information provided to the moving consultant. The estimate disclosed that packing materials would be charged... upon use, that a one hour travel time and any tolls would be added to the total and that payment was required prior to unloading at the destination. Our customer service department has reached out to the consumer and offered a refund on the packing services provided. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for forwarding this consumers complaint to our attentionWe would like to offer the following response This consumer was provided with an estimate in good faith based upon information provided to the moving consultantOn the date of service *** *** required additional
services not included in the estimate We regret that items may have been damaged during transitLiberty Moving Group has an established claim process in place to assist customers with transit related damage and service issues*** *** should submit a claim through our claim administrators required by our tariff and federal lawThank you
Thank you for forwarding this consumers complaint to our attentionWe offer the following response: Mrs*** contracted for an interstate move with storage in transit serviceThe stipulated delivery window was business days from the 1st date the recipient could receive delivery of
the shipmentOn Mrs*** provided a delivery address on March 30th with a first available date of April 5thMrs*** received delivery of her shipment on April 13, within business days of their first available date and well within the agreed upon delivery windowThank you
Complaint: ***
I am rejecting this response because:
I have made several attempts to complete the claims for sent to me by the Claims Company used by Liberty Moving Group I could neither fill it in on line or print it out I contacted them to request a copy be mailed to me. *** ***
Regards,
Dorian Mendez-vaz
Thankyou for forwarding this consumers complaint to our attention. We would like tooffer the following response. [redacted] was advised that delivery would be effected within 7-14 businessdays from the first available for delivery which [redacted] provided asAugust 1, 2015. [redacted]...
[redacted] received delivery of her shipment on August9, 2015, within 5 business days the first available date and well within the 14business day window. Anyupdates on delivery were provided based upon the information available to thecarrier at the time they were conveyed. We regret that feels that the broke the termsof the contract. Liberty Moving Group has an established claim process in placewhich [redacted] may utilize if she feels she is entitled tocompensation for delayed delivery. [redacted] contracted for interstate moving services which were provided infull. Delivery occurred within the stipulated delivery window. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I still feel as though I was taken advantage of, as the total cost ended up being TWO TIMES the estimate, however it was not worth my time nor energy to continue fighting with this company as my family required our belongings in our new home.
Regards,
[redacted]
Thank you for forwarding this consumer’s rejection. We offer the following rebuttal: [redacted], not satisfied with the amount of compensation she was legally entitled to, and without first addressing her complaint to LMG, posted a negative online review. In response to the review, and in an effort to resolve her complaint, [redacted] was offered additional compensation, on the condition [redacted] remove or amend the on line review. There is nothing illegal or unethical about this, it is simply quid pro quo. [redacted] wants more compensation than she is legally entitled to. LMG is willing offer additional compensation if the reviews are removed or amended. [redacted] is not obligated to accept the added compensation, and may continue to exercise her rights. Regardless of her choice, [redacted] is still entitled to the compensation originally recommended by our claim administrator. Thank you.
[redacted]
I am rejecting this response because:
I’ll respond by point.“Liberty Moving Group provided an estimate in good faith based upon information Mr. [redacted] provided to our sales associate.”I already stated in my original remarks that there was extra cargo from the original estimate and it is irrelevant from the complaint.“On the date of service the foreman estimated the size of the move based on the added inventory.”If that’s the case there was gross negligence, incompetence, or outright intent of fraud to over-estimate by so much. Even IF the amount of cargo was 500 cuft (which I still contest) the original over-estimate would have come at a cost of over $660 using Liberty’s own cost calculations. I would highly recommend better employee training.“After the shipment was returned to the storage terminal and prepared for long distance transport, it was determined that the shipment was over estimated in size and adjusted to 500 cubic feet occupied in storage.”The ONLY time [redacted] brought up 500 cuft is during the call early August. The original time of the “discount” was on the day of pickup when he asked “what he could do to make me happy” when I wanted his crew to unload my cargo immediately. No further adjustments in price were made by this company past the day of pick-up.“The cost of service was amended as well to reflect the change. We apologize for the error.”This is false as stated above.“The deposit, contrary to Mr. [redacted]’s statement, was applied to the service charges and is recorded as a partial payment on the Bill of LadingMr. [redacted]’s cost of service was adjusted after carrier review and the deposit is recorded as a payment applied to the cost of service. Thank you.”This is also false. The total amount paid by me was $2650.00. At 500 cuft the cost including a fuel surcharge of 10% would be $2475.00. So even if their version is true, I’ve been overcharged.I do not know what methods they use to measure cubic footage at their warehouse, but I can only imagine it involves the expansion of matter. A 720 cuft space half-full does not 500 cubt make. It doesn’t even make 400 cuft but I am settling.I find the generic and disingenuous response by this company insulting. I can’t say how this company treats its other clients, but I have not been treated with respect nor honesty.
Thank you for forwarding this consumers rejection to our attention. We offer the following response. We are not sure why [redacted] was unable to print out the claim forms however we when we contacted our claim administrator they advised that [redacted] had contacted them and claims forms have already been mailed to [redacted]. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response: Liberty Moving Group provided an estimate in good faith based upon information Mr. [redacted] provided to our sales associate. Liberty Moving Group was able to work with Mr. [redacted] and reduce the...
Thank you for forwarding this consumers complaint to our attention. We offer the following response. [redacted] contracted for interstate moving services which were provided in full. Guaranteed Delivery is an optional service available which. [redacted] did not purchase. In the...
absence of guaranteed delivery, the stipulated delivery window was 1-7 business days from the first date [redacted] was available to receive delivery. The 1st available date was November 27th and delivery was made on December 5, within 6 business days of the 1st available date and within the stated delivery window. We regret that an item may have been lost during transit. Liberty Moving Group has an established claim process in place to assist customers with transit related damage and service issues. Our claim administrator has opened a claim and emailed claim forms to [redacted] so that he may submit a claim for the missing carton. Thank you.
Thank you for forwarding this consumers complaint to our attention. We would like to offer the following response. This consumer was provided with an estimate in good faith based upon information provided to the moving consultant. The estimate disclosed that packing materials would be charged...
upon use, that a one hour travel time and any tolls would be added to the total and that payment was required prior to unloading at the destination. Our customer service department has reached out to the consumer and offered a refund on the packing services provided. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response. [redacted] contracted for interstate moving services which were provided in full. [redacted] submitted a claim for transit related damage, which was reviewed by a qualified claim...
analyst, certified by the [redacted] Compensation was based upon terms of the contract, including the level of valuation coverage chosen by the shipper and applicable federal law. In the present case it was determined that [redacted] had chosen the free valuation coverage which limits carrier liability to $0.60 per pound for eligible items. The amount of compensation offered to [redacted] is consistent with the level of valuation coverage chosen on the contract and applicable federal law. Liberty Moving Group has a dispute resolution process which includes third party binding arbitration, which [redacted] could have taken advantage of if she believed she was entitled to compensation over the amount recommended by our claim administrator. [redacted] was contacted after posting a negative online review and offered additional compensation over the amount she was legally entitled to, if she would remove or amend her review. [redacted] declined to accept the offer, instead opting to exercise her right to submit on-line reviews. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response: Liberty Moving Group provided an estimate in good faith based upon information Mr. [redacted] provided to our sales associate. On the date of service the foreman estimated the size of the move...
based on the added inventory. After the shipment was returned to the storage terminal and prepared for long distance transport, it was determined that the shipment was over estimated in size and adjusted to 500 cubic feet occupied in storage. The cost of service was amended as well to reflect the change. We apologize for the error. The deposit, contrary to Mr. [redacted]’s statement, was applied to the service charges and is recorded as a partial payment on the Bill of Lading. Mr. [redacted]’s cost of service was adjusted after carrier review and the deposit is recorded as a payment applied to the cost of service. Thank you.
Thank you for forwarding this consumers rejection to our attention. We offer the following rebuttal. Mr. [redacted] shipment size was amended upon review. The deposit is clearly identified as a credit on the bill of lading. All services contracted for were provided. Thank you.
Tell us why here...We spoke to the customer and we found out that it was a scam from other company they have the same name but located in Florida and they did the charges to her c.card ,we request her to dispute all the charges to that c.card.And if there any further problem please contact the office [redacted]
Thank you for forwarding this consumers rejection to our attentionWe offer the following rebuttalMr [redacted] shipment size was amended upon reviewThe deposit is clearly identified as a credit on the bill of ladingAll services contracted for were providedThank you
Thank you for forwarding this consumers complaint to our attentionWe offer the following response [redacted] contracted for interstate moving services which were provided in full [redacted] submitted a claim for transit related damage, which was reviewed by a qualified claim analyst, certified by the [redacted] Compensation was based upon terms of the contract, including the level of valuation coverage chosen by the shipper and applicable federal lawIn the present case it was determined that [redacted] had chosen the free valuation coverage which limits carrier liability to $per pound for eligible items The amount of compensation offered to [redacted] is consistent with the level of valuation coverage chosen on the contract and applicable federal lawLiberty Moving Group has a dispute resolution process which includes third party binding arbitration, which [redacted] could have taken advantage of if she believed she was entitled to compensation over the amount recommended by our claim administrator [redacted] was contacted after posting a negative online review and offered additional compensation over the amount she was legally entitled to, if she would remove or amend her review [redacted] declined to accept the offer, instead opting to exercise her right to submit on-line reviews Thank you
Thank you for forwarding this consumers complaint to our attention. We would like to offer the following response. This consumer was provided with an estimate in good faith based upon information provided to the moving consultant. The estimate disclosed that packing materials would be charged... upon use, that a one hour travel time and any tolls would be added to the total and that payment was required prior to unloading at the destination. Our customer service department has reached out to the consumer and offered a refund on the packing services provided. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for forwarding this consumers complaint to our attentionWe would like to offer the following response This consumer was provided with an estimate in good faith based upon information provided to the moving consultantOn the date of service *** *** required additional
services not included in the estimate We regret that items may have been damaged during transitLiberty Moving Group has an established claim process in place to assist customers with transit related damage and service issues*** *** should submit a claim through our claim administrators required by our tariff and federal lawThank you
Thank you for forwarding this consumers complaint to our attentionWe offer the following response: Mrs*** contracted for an interstate move with storage in transit serviceThe stipulated delivery window was business days from the 1st date the recipient could receive delivery of
the shipmentOn Mrs*** provided a delivery address on March 30th with a first available date of April 5thMrs*** received delivery of her shipment on April 13, within business days of their first available date and well within the agreed upon delivery windowThank you
Complaint: ***
I am rejecting this response because:
I have made several attempts to complete the claims for sent to me by the Claims Company used by Liberty Moving Group I could neither fill it in on line or print it out I contacted them to request a copy be mailed to me. *** ***
Regards,
Dorian Mendez-vaz
Thankyou for forwarding this consumers complaint to our attention. We would like tooffer the following response. [redacted] was advised that delivery would be effected within 7-14 businessdays from the first available for delivery which [redacted] provided asAugust 1, 2015. [redacted]...
[redacted] received delivery of her shipment on August9, 2015, within 5 business days the first available date and well within the 14business day window. Anyupdates on delivery were provided based upon the information available to thecarrier at the time they were conveyed. We regret that feels that the broke the termsof the contract. Liberty Moving Group has an established claim process in placewhich [redacted] may utilize if she feels she is entitled tocompensation for delayed delivery. [redacted] contracted for interstate moving services which were provided infull. Delivery occurred within the stipulated delivery window. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I still feel as though I was taken advantage of, as the total cost ended up being TWO TIMES the estimate, however it was not worth my time nor energy to continue fighting with this company as my family required our belongings in our new home.
Regards,
[redacted]
Thank you for forwarding this consumer’s rejection. We offer the following rebuttal: [redacted], not satisfied with the amount of compensation she was legally entitled to, and without first addressing her complaint to LMG, posted a negative online review. In response to the review, and in an effort to resolve her complaint, [redacted] was offered additional compensation, on the condition [redacted] remove or amend the on line review. There is nothing illegal or unethical about this, it is simply quid pro quo. [redacted] wants more compensation than she is legally entitled to. LMG is willing offer additional compensation if the reviews are removed or amended. [redacted] is not obligated to accept the added compensation, and may continue to exercise her rights. Regardless of her choice, [redacted] is still entitled to the compensation originally recommended by our claim administrator. Thank you.
[redacted]
I am rejecting this response because:
I’ll respond by point.“Liberty Moving Group provided an estimate in good faith based upon information Mr. [redacted] provided to our sales associate.”I already stated in my original remarks that there was extra cargo from the original estimate and it is irrelevant from the complaint.“On the date of service the foreman estimated the size of the move based on the added inventory.”If that’s the case there was gross negligence, incompetence, or outright intent of fraud to over-estimate by so much. Even IF the amount of cargo was 500 cuft (which I still contest) the original over-estimate would have come at a cost of over $660 using Liberty’s own cost calculations. I would highly recommend better employee training.“After the shipment was returned to the storage terminal and prepared for long distance transport, it was determined that the shipment was over estimated in size and adjusted to 500 cubic feet occupied in storage.”The ONLY time [redacted] brought up 500 cuft is during the call early August. The original time of the “discount” was on the day of pickup when he asked “what he could do to make me happy” when I wanted his crew to unload my cargo immediately. No further adjustments in price were made by this company past the day of pick-up.“The cost of service was amended as well to reflect the change. We apologize for the error.”This is false as stated above.“The deposit, contrary to Mr. [redacted]’s statement, was applied to the service charges and is recorded as a partial payment on the Bill of LadingMr. [redacted]’s cost of service was adjusted after carrier review and the deposit is recorded as a payment applied to the cost of service. Thank you.”This is also false. The total amount paid by me was $2650.00. At 500 cuft the cost including a fuel surcharge of 10% would be $2475.00. So even if their version is true, I’ve been overcharged.I do not know what methods they use to measure cubic footage at their warehouse, but I can only imagine it involves the expansion of matter. A 720 cuft space half-full does not 500 cubt make. It doesn’t even make 400 cuft but I am settling.I find the generic and disingenuous response by this company insulting. I can’t say how this company treats its other clients, but I have not been treated with respect nor honesty.
Thank you for forwarding this consumers rejection to our attention. We offer the following response. We are not sure why [redacted] was unable to print out the claim forms however we when we contacted our claim administrator they advised that [redacted] had contacted them and claims forms have already been mailed to [redacted]. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response: Liberty Moving Group provided an estimate in good faith based upon information Mr. [redacted] provided to our sales associate. Liberty Moving Group was able to work with Mr. [redacted] and reduce the...
cost of service. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response. [redacted] contracted for interstate moving services which were provided in full. Guaranteed Delivery is an optional service available which. [redacted] did not purchase. In the...
absence of guaranteed delivery, the stipulated delivery window was 1-7 business days from the first date [redacted] was available to receive delivery. The 1st available date was November 27th and delivery was made on December 5, within 6 business days of the 1st available date and within the stated delivery window. We regret that an item may have been lost during transit. Liberty Moving Group has an established claim process in place to assist customers with transit related damage and service issues. Our claim administrator has opened a claim and emailed claim forms to [redacted] so that he may submit a claim for the missing carton. Thank you.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Thank you for forwarding this consumers complaint to our attention. We would like to offer the following response. This consumer was provided with an estimate in good faith based upon information provided to the moving consultant. The estimate disclosed that packing materials would be charged...
upon use, that a one hour travel time and any tolls would be added to the total and that payment was required prior to unloading at the destination. Our customer service department has reached out to the consumer and offered a refund on the packing services provided. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response. [redacted] contracted for interstate moving services which were provided in full. [redacted] submitted a claim for transit related damage, which was reviewed by a qualified claim...
analyst, certified by the [redacted] Compensation was based upon terms of the contract, including the level of valuation coverage chosen by the shipper and applicable federal law. In the present case it was determined that [redacted] had chosen the free valuation coverage which limits carrier liability to $0.60 per pound for eligible items. The amount of compensation offered to [redacted] is consistent with the level of valuation coverage chosen on the contract and applicable federal law. Liberty Moving Group has a dispute resolution process which includes third party binding arbitration, which [redacted] could have taken advantage of if she believed she was entitled to compensation over the amount recommended by our claim administrator. [redacted] was contacted after posting a negative online review and offered additional compensation over the amount she was legally entitled to, if she would remove or amend her review. [redacted] declined to accept the offer, instead opting to exercise her right to submit on-line reviews. Thank you.
Thank you for forwarding this consumers complaint to our attention. We offer the following response: Liberty Moving Group provided an estimate in good faith based upon information Mr. [redacted] provided to our sales associate. On the date of service the foreman estimated the size of the move...
based on the added inventory. After the shipment was returned to the storage terminal and prepared for long distance transport, it was determined that the shipment was over estimated in size and adjusted to 500 cubic feet occupied in storage. The cost of service was amended as well to reflect the change. We apologize for the error. The deposit, contrary to Mr. [redacted]’s statement, was applied to the service charges and is recorded as a partial payment on the Bill of Lading. Mr. [redacted]’s cost of service was adjusted after carrier review and the deposit is recorded as a payment applied to the cost of service. Thank you.
Thank you for forwarding this consumers rejection to our attention. We offer the following rebuttal. Mr. [redacted] shipment size was amended upon review. The deposit is clearly identified as a credit on the bill of lading. All services contracted for were provided. Thank you.