Plant Nativ

Dear ***,I sincerely apologize for any inconvenience these concerns have caused you and your family.Since the time of your submission, I have had the opportunity to meet at your home to get a better understanding of the issues you have brought to light and to create a plan to have these issues corrected and resolved for youYou are correct, after further review it is acknowledged that we could have done a much better job at communicating with you each step of the wayYour feedback is invaluable and has allowed us to create a better plan that we can use going forward with your project and all of our clients from here forward.As you are currently aware, I have taken the liberty of assigning a dedicated project manager until the project is completeWe have also committed to using our new customer relationship management to facilitate communication and transparencyWe are grateful for the opportunity to show you that your decision to work with us is one that you will be proud of going forwardWe will be sure that your project is not only completed but that you have a timeline of the work and that the work is done to high standards of quality.We value you as a customer and welcome any additional feedback that you may havePlease do not hesitate to contact us if we can be of any further assistance.Sincerely, [redacted] CEO

Plant Nativ is a very knowledgeable landscape company and suggested ideas for us first time usersThey know their productWe picked out our plants, from their plants category brochures, complete with pictures and growth history They redid our irrigation systemWe are so impressed with our yards and they show well The upkeep is very minimal and the plants just grow and grow Besides not needing our gardener, we are especially saving tremendously on our water bill Our yards shines with our neighbors' ego-friendly, drought tolerant yards

Dear [redacted],I sincerely apologize for any inconvenience these concerns have caused you and your family.Since the time of your submission, I have had the opportunity to meet at your home to get a better understanding of the issues you have brought to light and to create a plan to have these issues...

corrected and resolved for you. You are correct, after further review it is acknowledged that we could have done a much better job at communicating with you each step of the way. Your feedback is invaluable and has allowed us to create a better plan that we can use going forward with your project and all of our clients from here forward.As you are currently aware, I have taken the liberty of assigning a dedicated project manager until the project is complete. We have also committed to using our new customer relationship management to facilitate communication and transparency. We are grateful for the opportunity to show you that your decision to work with us is one that you will be proud of going forward. We will be sure that your project is not only completed but that you have a timeline of the work and that the work is done to high standards of quality.We value you as a customer and welcome any additional feedback that you may have. Please do not hesitate to contact us if we can be of any further assistance.Sincerely,[redacted] CEO