I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In response to the letter that I received dated 04/13/I am writing to say I do not accept the firm's response nor do I agree with their written detailed description of the outcome of the bathroom remodelI would like to cover a few of the issues that they spoke of but also give a better description of the issues that still remainI do not feel that Mr [redacted] and his company have done everything possible to provide me with satisfaction As far as the $discount goes I was only given a $dollar discount and had the bathroom been fixed properly I probably been ok with thatTotals for the bill and what was charged is very clear that it was only a $discount and none more As far as the time period concerning the repairs, I understand that quality work requires time but multiple months, not days and still receiving a subpar job is the big issue at this point The medicine cabinet that was installed is satisfactory even though it was not what I originally orderedI did agree to keep it simply because it does match the rest of the bathroom Contractor stated that a inch model watub could not in that spaceThe home was built and has always had a inch tub/shower combination in place so the understanding was that what was there would be what was put back there except in the wastyle tubBut, the contractor decided to install a inch watub and build an approximately inch wall in place of was formally there If an inch wall can be built as an addition to a inch tub then why wouldn't a inch tub fit back in its place? Contractor stated that the tub is one of the best on the market for which I could possibly believe but due to faulty installation the quality and usability of the tub has sufferedFrom the very beginning the tub door has had leaking issuesThis was due to misalignment and a faulty procedure in leveling the tubThe tub was also set too far off of floor which required contractor to install a non-factory seal strip along the bottomThe large hinge on the inside of the tub door had to be adjusted multiple times and finally one of the contractor's installers applied caulking around hinge just to seal it upThe locking mechanism on door required adjustment, again due to improper installation, and until this day still drags when closing.Water faucets, both hot and cold on tub, had continuous dripping which was reported to contractor Contractor states that they changed out faucets several times which is totally incorrect and very misleadingWhat I was told was that faucets were not replaced but that the handles were removed and new seals were installed to try to eliminate leaking.Shower drain has had multiple attempts to be repaired and still continues to bypass water allowing water to drain when tub is filledDrain also occasionally hangs shut which causes issues for someone who is elderly and presents a safety hazard in the following ways: 1) it would require someone to submerge themselves in water to try to pull drain loose2) To open door with tub full of water which would fill bathroom floor with multiple gallons of water3) An attempt would have to be made to climb out and over the side of the tub which would be a fall/slip hazard for anyone much less someone of age Drain has had extra seal added to try to stop leakage however it still continues to leak unless it is stuck in the hung position and then it won't drain at all 5) As far as tub being level, it was obviously set incorrectly from the startWeight distribution of tub when filled with water and a typical sized adult has caused cracking along the "FRP type material" around tub walls and insertThe only proper way to repair this is for tub to be lowered to the correct height, all walls redone, recaulked, and set at correct positions 6) The initial contract was for a bathroom remodel which included but was not limited to the removal of all old materials and replacement with newThis contractor's employees took it upon themselves not to remove all of the ceramic tiles around the walls on the bottom half of bathroomBy doing so when the new material "FRP type material" was installed over top of the existing walls and ceramic tiles it pushed everything outward about %inchWhen new baseboard and chair rail were then installed they would not line up with all the other trim around door frames and over all cornersThey currently stick out from the walls in a very odd position and are a very negative aspect of this entire remodel projectAt thesame time, the chair rail was installed at an incorrect height which meant it went directly over top of an electrical light switchContractor did about as poor of a job as could be done to cut around light switch plate and continue on to wallThis presents both issues in the future as far as replacement and repair as well as posses possible electrical hazards to those working on repair or replacement issues.In conclusion, Mr [redacted] stated that his company has spent over $in additional money in parts and labor to try to make things rightIf this amount of money and materials have been spent how could so many short cuts have taken place? Also, if this much money was required, is Mr [redacted] not acknowledging that the job was not done correctly to begin with? If his employees and himself had followed up and done the job correctly then there would have been no need for additional money to be spent on materials and labor costs would have been greatly reducedFor a job that cost over $15,and was given more than sufficient time to be completed the contractor should have performed his job correctly, assured that his employees done their job correctly, and followed up without me, the client, having to have made so many phone calls and personal visits to the office.In regards to this case, I do not accept their response and I feel that even if they are willing to repair and make corrections to what is obviously wrong I would not get a fair job nor be treated kindly and with speed and professionalismIn good faith I paid Mr [redacted] and Better Bathrooms and Kitchens for the job before it was ever completedI now feel that if I was holding part of the money that was owed they would have no problem in repairing my issues and doing it in a timely mannerBut because they have been paid they now feel that they do not have to satisfy a paying customerI am asking for fair restitution and am willing to allow a non biased third party home inspector of the Revdex.com's choice (not Better Bathrooms and Kitchens Inc.) access to my home for inspection and to determine the dollar amount that it would require to finalize fixing my bathroom correctlyThis is why this complaint has been filed with the Revdex.com.Thank you, [redacted] * ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
I would not recommend this company We replaced our tub for a washower We were told it would take days It took weeks! This company has incompetent installers The salesman (the owner) is great, he makes it sound like you are hiring a wonderful company While I think the product is good and looks nice, they book too many jobs with not enough workers who know what they are doing We took off the week this was to be installed, however they had to delay several days We had another project going on, so we could not take off another week But we had cameras in the house The worker came in and only worked a few hours the first two days They didn't install the corner molding behind the wall panels which protects the wall We had them take down the panels and fix it I was never told that I could not have the doors installed the way I wanted them So, they installed them so that you walked into the bench seat! Also the top of the doors didn't line up One was lower than the other The edge to the wall panels were not straight So it was covered with a decorative molding Which was fine, but the way they put it in showed different layers in the exposed cornersThey considered the job done even though you could see the unfinished edge on the ceiling panel, including a blue line where they marked to cut it, and the plaster on the wall they messed up was not even The decorative molding around the top of the wall panel was too short on one wall, so they put in a thick glob of glue The exposed molding was wavy Yet they demanded their next payment! When everything was finally fixed right, the shower wouldn't drain Who installs a drain pipe that goes up to connect to the old tub drain? Water doesn't travel uphill, even I know that! In the end, everything was fixed to my satisfaction except the plastered wall I gave up on that after they tried times Still is not even
Floor repair has been scheduled and paid for We have reordered the microwave panel and trim work Wall will be repaired and counter top will be caulked We understand you want us to do repairs on a Saturday -- we are available July and Please contact us to let us know which one works best with your schedule
I bought a Safe Step walk in tub, commode and new flooringI was given an installation date in about a monthThe date came and they arrivedThe work was completed by excellent people and a follchecked how we liked itI would highly recommend this businessThey were very helpful and professional
Better Bathrooms and Kitchens recently completed two bathrooms in our home We are completely satisfied with their work They honored each and every commitment they made to us and went above and beyond the call of duty to help us as we planned our improvements The owner of the company, Tracy White, was most cooperative and knowledgeableHis installers, Peter and Jay, were courteous, professional and also knowledgeable They kept the work site neat and clean and at the end of the work day, there was very little that I had to do to ready the house We would wholeheartedly recommend the business to anyone wishing to make improvements to their bathroom [redacted] and [redacted]
Our bathroom had not been remodeled since the house was built in The blue tub had to be broken up and removed as well as everything else, the room was completely guttedSteve, from Better Bathrooms & Kitchens, worked hard one day doing thisWe ended up with a beautiful walk- in shower with glass doors and a bench to sit on, vanity, over the toilet cabinet, lighting, exhaust fan, glass block window (which is beautiful) and vinyl flooringWe are 100% satisfiedSure, there were minor items that came up but we worked together and Tracy and Troy responded quickly and tried to resolve them! When we did not like something, we were able to change it to something we did likeYou have to be proactive with your project! Tracy and Troy go above and beyond to work with youTheir worker, Steve, does his best to please and works so hardJay even offered some assistance The painter, Kirk, was wonderfulWe would recommend them to anyone! Thank you Better Bathrooms & Kitchens! We absolutely love, love our new bathroom and appreciate the job you did for us!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I haven't heard anything from them Regards, [redacted] ***
Good afternoon,We cannot seem to come to an understanding on this project We cannot install a 60" tub in this application The tub will not fit We have explained this to MRs [redacted] several times We are not offering to tear out her existing work and "redo" the bathroom There are a few minor items that need to be addressed and we want to do so.We want to come to a resolution that will satisfy MRs*** But what she is asking for is not possible.Please advise us on how we can come to a resolution.Ty, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Please make $Check payable to [redacted] Regards, [redacted] ***
[redacted] STATES: As far as the last two points are concernedWe could not duplicate the shower door leaking When we brought a repair man out to the jobWe could not get the shower door to leak, This was one of the reasons I offered to buy back the door from the client so that they could buy a different door that would potentially address this issue HOMEOWNER RESPONSE: They did NOT come to our house to attempt to duplicate the shower door leaking This is NOT correct information I would gladly duplicate the leak if provided the opportunity It happens every time we shower and it continues to get worse [redacted] STATES: As far as the outlet in kitchen goes, they were happy with kitchen project when it was installed We did not change or install electrical for the clientWe simply reused what was already there If they are unhappy with the outlet(s)? I would say, that they will need to either change them out or pay for someone to do so But we didn't charge for or change the outlets HOMEOWNER RESPONSE: This has nothing to do with the "electrical" outlets and has everything to do with the improper installation of the tile AROUND the electrical outlet We were told Contractor would take out the thick tile and replace with a tile of the same thickness around the outlet to allow for the outlet plate to lay flat Three appointments to fix the two problems were cancelled by the sub-contractor When I called the owner to complain, he states that he was not going to correct our issues Therefore the $we are requesting is to pay for repairs to FIX the leak (video provided) and replacing the thick tile (pictures provided) since contractor REFUSES to stand by the 100% guarantee It is not acceptable for us to have a third bathroom contruction project as the result of the contractor removing our shower door and giving us a refund Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does satisfactorily, will consider this complaint resolved
Regards,
*** ***
Good morning.I would like to thank the Revdex.com for giving me the platform to respond to Mr*** complaint I did tell him the job should take two to two and a half weeks to complete That is assuming that everything goes smoothly with no issues. We did have
to work on the sheetrock longer than expected to get it to within specs of what is expected We did not charge the customer anything extra even though we were in the home about a week longerAt this point, the bathroom looks great except for one area where we closed up a sky light.I spoke to *** *** about this part of the work on initial consult and explained to him that we could block it off and texture it, but it would not match the rest of the "popcorn" ceiling I charged him $for this portion of the work I itemized this with the client on initial consultHe said he understood that without reworking the entire ceiling, it would be impossible to match the new work with the existing ceiling that is there.I agree with the client that the patched area does not look good and I offered to refund him the fee I charged to do this work He kept telling me that he paid $12,plus for his bathroom and this patchwork is unacceptable and that I need to make it look better Multiple times, Ive explained to *** that this is the best we can do under the circumstances and unfortunately it looks poor That is why I was willing to refund him for this part of the job.I have personally went and inspected the work I have tried multiple times to explain to Mr*** the situation at hand.I do wish that he and all of our cleints are 100% satisfied But there are times when it is impossible to mer the standard of the cleint and that is why I offered his money backI have mailed him a return of $for this portion of the work.Ty for the opportunity to explain,Tracy White, Owner, Better Bathrooms and Kitchens
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are anxious to get the repairs completed July or would be fine, please let me know which one works for you so I can make arrangements to be home
Regards,
*** ***
I had my old shower demo'ed and a new shower installed by Kenny with Better Bathrooms and KitchensI have been completely satisfied with the work that was done He was punctual, neat and professional and all the work I contracted for was done in the day time frame that they had given meI would recommend them for anyone interested in this type of maintenance free shower
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As a follto your letter dated 4/23/5, which stated that Better Bathrooms and Kitchens, Inc. would be willing to come to my home on either May 2nd or May 9th to take care of all the issues I would like to say that I will accept their offer to come and do the repairs that are needed on Saturday, May 9th I would expect them to be at my home at a.mand for all of the repairs that were discussed in the prior letter to be completed to my satisfaction.As I stated, I will accept the appointment but do so very cautiously I do not see how Better Bathrooms and Kitchens, Incwill be able to complete removal of all walls (to remove the tile), and then reinstall new product as it should have been done initiallyI feel that the replacement of these items will require new materials because old materials are improperly cut or will be damaged in the removal processI will not accept the reuse of any product that has visible prior use or has been installed in an incorrect mannerAs far as the watub goes, I expect to have the inappropriately sized tub removed which will require removal of wall that was built and a watub of the correct size (inch) reinstalled in its placeI expect the new tub to be installed; leveled, and set at lowest floor level possibleThis will also allow for a new faucet and shower assembly to be installed to replace the one that is currently leakingI am also requesting that my shower line with head be reinstalled back into the wall as it was previously and I had stated that I wanted it left that wayAlong with these stated repairs, all the other repairs that were previously reported will need to be repaired alsoBasically, what will need to take place will be for them to completely remove all prior installed materials bringing bathroom back to a gutted condition and then redone correctly as it should have originally been done.Due to my past dealings with Better Bathrooms and Kitchens, Inc., if the work cannot be completed on Saturday, May 9th, I would expect them back at my home at a.mon Monday, May 11th and to continue everyday consecutively until all work has been completedI will not accept this job to be drug out any longer and expect them to complete all repairs without missing any days or coming late/leaving early to go to another jobI would expect this job to be completed no matter how many hours are needed to do it within one week (by Saturday, May 16th).As long as Better Bathrooms and Kitchens, Incwill agree to the stipulations of this letter then I will allow them one more opportunity to repair my bathroom correctlyI will then report back to the RevDex.com as to the job that has been doneHowever, I reserve the right to still file a complaint if job is not done to meet my satisfactionI still expect my warranty to be upheld with both the manufacturer of the tub and the work performed by Better Bathrooms and Kitchens, IncWhat I am asking is not unreasonable; it is what should have been done in the first place.If they do not agree with this letter, I would be glad to work the Revdex.com to find a contractor to do all the needed repairs at the expense of Better Bathrooms and Kitchens, IncI will not accept a contractor of their choice but will work to find a contractor we can jointly agree upon.Thank you,*** ** ***
This response is in regards to the *** projectAs in all jobs, our goal is 100% customer satisfaction Unfortunately, after many efforts we as a company were not able to satisfy the ***'s to their expectation
We installed a kitchen countertop and backsplash that they both stated they loved at the time The second portion of project was a tiled shower We tiled the shower and the final product did not meet the expectations of the client nor myself
I offered to financially settle with them or retile the showerThey chose to have shower retiled, We gladly did so
I explained to them if we retile the shower we cannot refund any money after wards due to the nature I will have invested more into shower after the retile than what I originally charged
The retiled shower did meet expectations in whole Then the client stated they still wanted a settlement financially for the inconvenienceI explained multiple times again that we cannot do this
She stated she did not like the shower doorI offered to take the door back and refund price of doorShe said this plan was not suitableShe wanted to be refunded and keep the door- Unfortunately we are unable to refund any further money, especially without taking back the product
I do wish this project went better as I wish all projects leaved my clients to be happy and satisfied with our workUnfortunately after working and paying more for the project than what was originally charged, I have no other funds to refund on said projectWe install over projects a year and this is not indicative of how we do business
As far as the last two points are concernedWe could not duplicate the shower door leaking When we brought a repair man out to the jobWe could not get the shower door to leak, This was one of the reasons I offered to buy back the door from the client so that they could buy a different door that would potentially address this issue
As far as the outlet in kitchen goes, they were happy with kitchen project when it was installed We did not change or install electrical for the clientWe simply reused what was already there If they are unhappy with the outlet(s)? I would say, that they will need to either change them out or pay for someone to do so But we didn't charge for or change the outlets
*** ***
Better Bathrooms and Kitchens
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In response to the letter that I received dated 04/13/I am writing to say I do not accept the firm's response nor do I agree with their written detailed description of the outcome of the bathroom remodelI would like to cover a few of the issues that they spoke of but also give a better description of the issues that still remainI do not feel that Mr [redacted] and his company have done everything possible to provide me with satisfaction As far as the $discount goes I was only given a $dollar discount and had the bathroom been fixed properly I probably been ok with thatTotals for the bill and what was charged is very clear that it was only a $discount and none more As far as the time period concerning the repairs, I understand that quality work requires time but multiple months, not days and still receiving a subpar job is the big issue at this point The medicine cabinet that was installed is satisfactory even though it was not what I originally orderedI did agree to keep it simply because it does match the rest of the bathroom Contractor stated that a inch model watub could not in that spaceThe home was built and has always had a inch tub/shower combination in place so the understanding was that what was there would be what was put back there except in the wastyle tubBut, the contractor decided to install a inch watub and build an approximately inch wall in place of was formally there If an inch wall can be built as an addition to a inch tub then why wouldn't a inch tub fit back in its place? Contractor stated that the tub is one of the best on the market for which I could possibly believe but due to faulty installation the quality and usability of the tub has sufferedFrom the very beginning the tub door has had leaking issuesThis was due to misalignment and a faulty procedure in leveling the tubThe tub was also set too far off of floor which required contractor to install a non-factory seal strip along the bottomThe large hinge on the inside of the tub door had to be adjusted multiple times and finally one of the contractor's installers applied caulking around hinge just to seal it upThe locking mechanism on door required adjustment, again due to improper installation, and until this day still drags when closing.Water faucets, both hot and cold on tub, had continuous dripping which was reported to contractor Contractor states that they changed out faucets several times which is totally incorrect and very misleadingWhat I was told was that faucets were not replaced but that the handles were removed and new seals were installed to try to eliminate leaking.Shower drain has had multiple attempts to be repaired and still continues to bypass water allowing water to drain when tub is filledDrain also occasionally hangs shut which causes issues for someone who is elderly and presents a safety hazard in the following ways: 1) it would require someone to submerge themselves in water to try to pull drain loose2) To open door with tub full of water which would fill bathroom floor with multiple gallons of water3) An attempt would have to be made to climb out and over the side of the tub which would be a fall/slip hazard for anyone much less someone of age Drain has had extra seal added to try to stop leakage however it still continues to leak unless it is stuck in the hung position and then it won't drain at all 5) As far as tub being level, it was obviously set incorrectly from the startWeight distribution of tub when filled with water and a typical sized adult has caused cracking along the "FRP type material" around tub walls and insertThe only proper way to repair this is for tub to be lowered to the correct height, all walls redone, recaulked, and set at correct positions 6) The initial contract was for a bathroom remodel which included but was not limited to the removal of all old materials and replacement with newThis contractor's employees took it upon themselves not to remove all of the ceramic tiles around the walls on the bottom half of bathroomBy doing so when the new material "FRP type material" was installed over top of the existing walls and ceramic tiles it pushed everything outward about %inchWhen new baseboard and chair rail were then installed they would not line up with all the other trim around door frames and over all cornersThey currently stick out from the walls in a very odd position and are a very negative aspect of this entire remodel projectAt thesame time, the chair rail was installed at an incorrect height which meant it went directly over top of an electrical light switchContractor did about as poor of a job as could be done to cut around light switch plate and continue on to wallThis presents both issues in the future as far as replacement and repair as well as posses possible electrical hazards to those working on repair or replacement issues.In conclusion, Mr [redacted] stated that his company has spent over $in additional money in parts and labor to try to make things rightIf this amount of money and materials have been spent how could so many short cuts have taken place? Also, if this much money was required, is Mr [redacted] not acknowledging that the job was not done correctly to begin with? If his employees and himself had followed up and done the job correctly then there would have been no need for additional money to be spent on materials and labor costs would have been greatly reducedFor a job that cost over $15,and was given more than sufficient time to be completed the contractor should have performed his job correctly, assured that his employees done their job correctly, and followed up without me, the client, having to have made so many phone calls and personal visits to the office.In regards to this case, I do not accept their response and I feel that even if they are willing to repair and make corrections to what is obviously wrong I would not get a fair job nor be treated kindly and with speed and professionalismIn good faith I paid Mr [redacted] and Better Bathrooms and Kitchens for the job before it was ever completedI now feel that if I was holding part of the money that was owed they would have no problem in repairing my issues and doing it in a timely mannerBut because they have been paid they now feel that they do not have to satisfy a paying customerI am asking for fair restitution and am willing to allow a non biased third party home inspector of the Revdex.com's choice (not Better Bathrooms and Kitchens Inc.) access to my home for inspection and to determine the dollar amount that it would require to finalize fixing my bathroom correctlyThis is why this complaint has been filed with the Revdex.com.Thank you, [redacted] * ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
I would not recommend this company We replaced our tub for a washower We were told it would take days It took weeks! This company has incompetent installers The salesman (the owner) is great, he makes it sound like you are hiring a wonderful company While I think the product is good and looks nice, they book too many jobs with not enough workers who know what they are doing We took off the week this was to be installed, however they had to delay several days We had another project going on, so we could not take off another week But we had cameras in the house The worker came in and only worked a few hours the first two days They didn't install the corner molding behind the wall panels which protects the wall We had them take down the panels and fix it I was never told that I could not have the doors installed the way I wanted them So, they installed them so that you walked into the bench seat! Also the top of the doors didn't line up One was lower than the other The edge to the wall panels were not straight So it was covered with a decorative molding Which was fine, but the way they put it in showed different layers in the exposed cornersThey considered the job done even though you could see the unfinished edge on the ceiling panel, including a blue line where they marked to cut it, and the plaster on the wall they messed up was not even The decorative molding around the top of the wall panel was too short on one wall, so they put in a thick glob of glue The exposed molding was wavy Yet they demanded their next payment! When everything was finally fixed right, the shower wouldn't drain Who installs a drain pipe that goes up to connect to the old tub drain? Water doesn't travel uphill, even I know that! In the end, everything was fixed to my satisfaction except the plastered wall I gave up on that after they tried times Still is not even
Floor repair has been scheduled and paid for We have reordered the microwave panel and trim work Wall will be repaired and counter top will be caulked We understand you want us to do repairs on a Saturday -- we are available July and Please contact us to let us know which one works best with your schedule
I bought a Safe Step walk in tub, commode and new flooringI was given an installation date in about a monthThe date came and they arrivedThe work was completed by excellent people and a follchecked how we liked itI would highly recommend this businessThey were very helpful and professional
Better Bathrooms and Kitchens recently completed two bathrooms in our home We are completely satisfied with their work They honored each and every commitment they made to us and went above and beyond the call of duty to help us as we planned our improvements The owner of the company, Tracy White, was most cooperative and knowledgeableHis installers, Peter and Jay, were courteous, professional and also knowledgeable They kept the work site neat and clean and at the end of the work day, there was very little that I had to do to ready the house We would wholeheartedly recommend the business to anyone wishing to make improvements to their bathroom [redacted] and [redacted]
Our bathroom had not been remodeled since the house was built in The blue tub had to be broken up and removed as well as everything else, the room was completely guttedSteve, from Better Bathrooms & Kitchens, worked hard one day doing thisWe ended up with a beautiful walk- in shower with glass doors and a bench to sit on, vanity, over the toilet cabinet, lighting, exhaust fan, glass block window (which is beautiful) and vinyl flooringWe are 100% satisfiedSure, there were minor items that came up but we worked together and Tracy and Troy responded quickly and tried to resolve them! When we did not like something, we were able to change it to something we did likeYou have to be proactive with your project! Tracy and Troy go above and beyond to work with youTheir worker, Steve, does his best to please and works so hardJay even offered some assistance The painter, Kirk, was wonderfulWe would recommend them to anyone! Thank you Better Bathrooms & Kitchens! We absolutely love, love our new bathroom and appreciate the job you did for us!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I haven't heard anything from them Regards, [redacted] ***
Good afternoon,We cannot seem to come to an understanding on this project We cannot install a 60" tub in this application The tub will not fit We have explained this to MRs [redacted] several times We are not offering to tear out her existing work and "redo" the bathroom There are a few minor items that need to be addressed and we want to do so.We want to come to a resolution that will satisfy MRs*** But what she is asking for is not possible.Please advise us on how we can come to a resolution.Ty, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Please make $Check payable to [redacted] Regards, [redacted] ***
[redacted] STATES: As far as the last two points are concernedWe could not duplicate the shower door leaking When we brought a repair man out to the jobWe could not get the shower door to leak, This was one of the reasons I offered to buy back the door from the client so that they could buy a different door that would potentially address this issue HOMEOWNER RESPONSE: They did NOT come to our house to attempt to duplicate the shower door leaking This is NOT correct information I would gladly duplicate the leak if provided the opportunity It happens every time we shower and it continues to get worse [redacted] STATES: As far as the outlet in kitchen goes, they were happy with kitchen project when it was installed We did not change or install electrical for the clientWe simply reused what was already there If they are unhappy with the outlet(s)? I would say, that they will need to either change them out or pay for someone to do so But we didn't charge for or change the outlets HOMEOWNER RESPONSE: This has nothing to do with the "electrical" outlets and has everything to do with the improper installation of the tile AROUND the electrical outlet We were told Contractor would take out the thick tile and replace with a tile of the same thickness around the outlet to allow for the outlet plate to lay flat Three appointments to fix the two problems were cancelled by the sub-contractor When I called the owner to complain, he states that he was not going to correct our issues Therefore the $we are requesting is to pay for repairs to FIX the leak (video provided) and replacing the thick tile (pictures provided) since contractor REFUSES to stand by the 100% guarantee It is not acceptable for us to have a third bathroom contruction project as the result of the contractor removing our shower door and giving us a refund Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does satisfactorily, will consider this complaint resolved
Regards,
*** ***
Good morning.I would like to thank the Revdex.com for giving me the platform to respond to Mr*** complaint I did tell him the job should take two to two and a half weeks to complete That is assuming that everything goes smoothly with no issues. We did have
to work on the sheetrock longer than expected to get it to within specs of what is expected We did not charge the customer anything extra even though we were in the home about a week longerAt this point, the bathroom looks great except for one area where we closed up a sky light.I spoke to *** *** about this part of the work on initial consult and explained to him that we could block it off and texture it, but it would not match the rest of the "popcorn" ceiling I charged him $for this portion of the work I itemized this with the client on initial consultHe said he understood that without reworking the entire ceiling, it would be impossible to match the new work with the existing ceiling that is there.I agree with the client that the patched area does not look good and I offered to refund him the fee I charged to do this work He kept telling me that he paid $12,plus for his bathroom and this patchwork is unacceptable and that I need to make it look better Multiple times, Ive explained to *** that this is the best we can do under the circumstances and unfortunately it looks poor That is why I was willing to refund him for this part of the job.I have personally went and inspected the work I have tried multiple times to explain to Mr*** the situation at hand.I do wish that he and all of our cleints are 100% satisfied But there are times when it is impossible to mer the standard of the cleint and that is why I offered his money backI have mailed him a return of $for this portion of the work.Ty for the opportunity to explain,Tracy White, Owner, Better Bathrooms and Kitchens
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are anxious to get the repairs completed July or would be fine, please let me know which one works for you so I can make arrangements to be home
Regards,
*** ***
We will be willing to refund $to reimburse for caulking the shower door and repairing the tile in the kitchen
I had my old shower demo'ed and a new shower installed by Kenny with Better Bathrooms and KitchensI have been completely satisfied with the work that was done He was punctual, neat and professional and all the work I contracted for was done in the day time frame that they had given meI would recommend them for anyone interested in this type of maintenance free shower
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As a follto your letter dated 4/23/5, which stated that Better Bathrooms and Kitchens, Inc. would be willing to come to my home on either May 2nd or May 9th to take care of all the issues I would like to say that I will accept their offer to come and do the repairs that are needed on Saturday, May 9th I would expect them to be at my home at a.mand for all of the repairs that were discussed in the prior letter to be completed to my satisfaction.As I stated, I will accept the appointment but do so very cautiously I do not see how Better Bathrooms and Kitchens, Incwill be able to complete removal of all walls (to remove the tile), and then reinstall new product as it should have been done initiallyI feel that the replacement of these items will require new materials because old materials are improperly cut or will be damaged in the removal processI will not accept the reuse of any product that has visible prior use or has been installed in an incorrect mannerAs far as the watub goes, I expect to have the inappropriately sized tub removed which will require removal of wall that was built and a watub of the correct size (inch) reinstalled in its placeI expect the new tub to be installed; leveled, and set at lowest floor level possibleThis will also allow for a new faucet and shower assembly to be installed to replace the one that is currently leakingI am also requesting that my shower line with head be reinstalled back into the wall as it was previously and I had stated that I wanted it left that wayAlong with these stated repairs, all the other repairs that were previously reported will need to be repaired alsoBasically, what will need to take place will be for them to completely remove all prior installed materials bringing bathroom back to a gutted condition and then redone correctly as it should have originally been done.Due to my past dealings with Better Bathrooms and Kitchens, Inc., if the work cannot be completed on Saturday, May 9th, I would expect them back at my home at a.mon Monday, May 11th and to continue everyday consecutively until all work has been completedI will not accept this job to be drug out any longer and expect them to complete all repairs without missing any days or coming late/leaving early to go to another jobI would expect this job to be completed no matter how many hours are needed to do it within one week (by Saturday, May 16th).As long as Better Bathrooms and Kitchens, Incwill agree to the stipulations of this letter then I will allow them one more opportunity to repair my bathroom correctlyI will then report back to the RevDex.com as to the job that has been doneHowever, I reserve the right to still file a complaint if job is not done to meet my satisfactionI still expect my warranty to be upheld with both the manufacturer of the tub and the work performed by Better Bathrooms and Kitchens, IncWhat I am asking is not unreasonable; it is what should have been done in the first place.If they do not agree with this letter, I would be glad to work the Revdex.com to find a contractor to do all the needed repairs at the expense of Better Bathrooms and Kitchens, IncI will not accept a contractor of their choice but will work to find a contractor we can jointly agree upon.Thank you,*** ** ***
This response is in regards to the *** projectAs in all jobs, our goal is 100% customer satisfaction Unfortunately, after many efforts we as a company were not able to satisfy the ***'s to their expectation
We installed a kitchen countertop and backsplash that they both stated they loved at the time The second portion of project was a tiled shower We tiled the shower and the final product did not meet the expectations of the client nor myself
I offered to financially settle with them or retile the showerThey chose to have shower retiled, We gladly did so
I explained to them if we retile the shower we cannot refund any money after wards due to the nature I will have invested more into shower after the retile than what I originally charged
The retiled shower did meet expectations in whole Then the client stated they still wanted a settlement financially for the inconvenienceI explained multiple times again that we cannot do this
She stated she did not like the shower doorI offered to take the door back and refund price of doorShe said this plan was not suitableShe wanted to be refunded and keep the door- Unfortunately we are unable to refund any further money, especially without taking back the product
I do wish this project went better as I wish all projects leaved my clients to be happy and satisfied with our workUnfortunately after working and paying more for the project than what was originally charged, I have no other funds to refund on said projectWe install over projects a year and this is not indicative of how we do business
As far as the last two points are concernedWe could not duplicate the shower door leaking When we brought a repair man out to the jobWe could not get the shower door to leak, This was one of the reasons I offered to buy back the door from the client so that they could buy a different door that would potentially address this issue
As far as the outlet in kitchen goes, they were happy with kitchen project when it was installed We did not change or install electrical for the clientWe simply reused what was already there If they are unhappy with the outlet(s)? I would say, that they will need to either change them out or pay for someone to do so But we didn't charge for or change the outlets
*** ***
Better Bathrooms and Kitchens
We can remove the shower and refund you approximately $563, the cost of the door Let me know the date and time you would like us to be there