The damage to her vinyl floor is not an installation error The corner that is lifting was not there when the installation was complete The vinyl is a floating floor and is subject to move The slit was not there either, it looks as if a knife was dropped and put the slit in the floor, it directly in front of the kitchen sink There is no warranty on the vinyl floor because the vinyl flooring order was completed with damaged boxes and she was given much more flooring than need in rider to try and salvage some good pieces in the damaged boxes.The holes in the hardwood are up against the walls where the flooring had to be faced nailed I told her that I would replace the vinyl if she was able to find it, it was m understanding that Lumber Liquidators was no longer charring that flooring Due to the fact we had try and make do with the damaged boxesI do not feel that it is my responsibility to purchase more flooring to replace her damaged pieces becaus it was no fault of the installation I was willing to give up my time to help her, but not to willing to purchase more flooring Jason G [redacted] President
At this time the business has cut all ties with the customer due to actions and behavior of the customerThe stair treads are installed correctly, but if he feels there is something wrong with them he just needs to take the measurements and provide that infomration to the next company he hires
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] To Whom It Concerns,I don’t know how Revdex.com handles customer complaintsHope those are actually read by a live person.Using Revdex.com’s contractor rating scale, we’d hired a flooring contractor with an A+ rating on your websiteWhat a mistake!!!After weeks of completion delay with many open issues later as well as several attempts on our side trying to resolve open issue with contractor, we’ve finally filed a complaint with Revdex.com.Unfortunately, we find that Revdex.com is not of much help if a contractor refuses to admit mistakes and won’t correct them.I’m am appalled reading contractor claim of “customer behavior” made him leave worksite unfinished leaving and us with a serious safety issue.Behavior and money has never been the issue but lack of quality work!!I am a retired upper level business professional and never encountered anything like this in years.I’m a Senior and feel like being “taken to the bank” by a contractor who doesn’t care about a written contract, customer or quality of work, but making a “quick buck”.We’ve been professional, patient and kind throughout the whole ordeal.I supplied tools whenever needed, twice paid lunch for the crew, provided safety gear and purchased/paid for additional material that contractor forgot.I’ve caught contractor twice trying to overcharge us by hundreds of dollar.We just now purchased six (6) new balusters to replace the ones ‘screwed up’ by contactor (his claim of only (1) one is incorrect).Contractor claimed that original mounting baluster plugs are not available separately and used that as reason to ‘rig up’ square plugs to mount into round holes.We had paid for original plugs and contractors ‘home made ones’ would not have been tight or save.As a matter of fact, all balusters as installed by contractor are lose and need to be redoneThis is not just a visual issue but safety upstairs.We also purchased a pack of original baluster mounting plugs for installation of our newly purchased baluster.What should have been the contractors responsibility, now adds up to additional cost for us.We will correct all issues without this contactors and only request to receive detail information about the installed stair treads to be able to purchase new ones.So far, contractor has been unresponsive to several of our email requests.We have never had to use the assistance of an attorney, but may have no choice?Please don’t hesitate to contact me if additional information is needed,Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are flabbergasted and will not repeat well documented issues anymoreThere is clearly no attempt on contractor’s side to solve open issues in a productive and professional wayContractor’s response is an attempt to deflect onlyWe did not nor do we ask for any futures ‘services’ from that contractorBy now, all we ask from the contractor is to provide detailed information about the stair treads installed: “Manufacturer? Dimensions? Material?, Place of Purchase?, Cost?”We are tired of it and are ready to purchase additional needed new material at our own expense and have those issues corrected by another party, without expense to theoriginal installing company, and expect to receive the requested infoThis is our last offer to the contractor trying to resolve the stair issue in a professional manner Regards, [redacted]
My experience with the company was very positive The came in painted nine foot high walls and a two storied wall in days They move the furniture, took the pictures off the wall and put everything back in place They also installed a subway tile back splash in the kitchen in a day All very positive
The damage to her vinyl floor is not an installation error The corner that is lifting was not there when the installation was complete The vinyl is a floating floor and is subject to move The slit was not there either, it looks as if a knife was dropped and put the slit in the floor, it directly in front of the kitchen sink There is no warranty on the vinyl floor because the vinyl flooring order was completed with damaged boxes and she was given much more flooring than need in rider to try and salvage some good pieces in the damaged boxes.The holes in the hardwood are up against the walls where the flooring had to be faced nailed I told her that I would replace the vinyl if she was able to find it, it was m understanding that Lumber Liquidators was no longer charring that flooring Due to the fact we had try and make do with the damaged boxesI do not feel that it is my responsibility to purchase more flooring to replace her damaged pieces becaus it was no fault of the installation I was willing to give up my time to help her, but not to willing to purchase more flooring Jason G [redacted] President
At this time the business has cut all ties with the customer due to actions and behavior of the customerThe stair treads are installed correctly, but if he feels there is something wrong with them he just needs to take the measurements and provide that infomration to the next company he hires
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] To Whom It Concerns,I don’t know how Revdex.com handles customer complaintsHope those are actually read by a live person.Using Revdex.com’s contractor rating scale, we’d hired a flooring contractor with an A+ rating on your websiteWhat a mistake!!!After weeks of completion delay with many open issues later as well as several attempts on our side trying to resolve open issue with contractor, we’ve finally filed a complaint with Revdex.com.Unfortunately, we find that Revdex.com is not of much help if a contractor refuses to admit mistakes and won’t correct them.I’m am appalled reading contractor claim of “customer behavior” made him leave worksite unfinished leaving and us with a serious safety issue.Behavior and money has never been the issue but lack of quality work!!I am a retired upper level business professional and never encountered anything like this in years.I’m a Senior and feel like being “taken to the bank” by a contractor who doesn’t care about a written contract, customer or quality of work, but making a “quick buck”.We’ve been professional, patient and kind throughout the whole ordeal.I supplied tools whenever needed, twice paid lunch for the crew, provided safety gear and purchased/paid for additional material that contractor forgot.I’ve caught contractor twice trying to overcharge us by hundreds of dollar.We just now purchased six (6) new balusters to replace the ones ‘screwed up’ by contactor (his claim of only (1) one is incorrect).Contractor claimed that original mounting baluster plugs are not available separately and used that as reason to ‘rig up’ square plugs to mount into round holes.We had paid for original plugs and contractors ‘home made ones’ would not have been tight or save.As a matter of fact, all balusters as installed by contractor are lose and need to be redoneThis is not just a visual issue but safety upstairs.We also purchased a pack of original baluster mounting plugs for installation of our newly purchased baluster.What should have been the contractors responsibility, now adds up to additional cost for us.We will correct all issues without this contactors and only request to receive detail information about the installed stair treads to be able to purchase new ones.So far, contractor has been unresponsive to several of our email requests.We have never had to use the assistance of an attorney, but may have no choice?Please don’t hesitate to contact me if additional information is needed,Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are flabbergasted and will not repeat well documented issues anymoreThere is clearly no attempt on contractor’s side to solve open issues in a productive and professional wayContractor’s response is an attempt to deflect onlyWe did not nor do we ask for any futures ‘services’ from that contractorBy now, all we ask from the contractor is to provide detailed information about the stair treads installed: “Manufacturer? Dimensions? Material?, Place of Purchase?, Cost?”We are tired of it and are ready to purchase additional needed new material at our own expense and have those issues corrected by another party, without expense to theoriginal installing company, and expect to receive the requested infoThis is our last offer to the contractor trying to resolve the stair issue in a professional manner Regards, [redacted]
My experience with the company was very positive The came in painted nine foot high walls and a two storied wall in days They move the furniture, took the pictures off the wall and put everything back in place They also installed a subway tile back splash in the kitchen in a day All very positive